Verizon installed a month ago and my land line phone won't work

Question

Had Verizon installed in December. My old internet/phone/cable provider raised their rates so I shopped around and went with Verizon. Soon after, my cordless phone would stop working. No dial tone and if someone tried to phone me, they would get a busy signal.
I've called Verizon several times for a fix. First replaced the line from the phone to the jack, then had a technician come out who said everything was fine. Had another tech come out and replace the battery pack in the garage. The phone will work, then go static and nothing.
I bought a new cordless phone, bought a new corded phone, bought a dsl filter..Nothing is fixing the problem. I went outside, plugged the phone into the box, made sure the wires were snug and voila the phone works...OUTSIDE. So now Im told its an inside wiring problem and I can a) add the inside wiring maintenance plan but can't use it for 30 days. b) call a technician to diagnose and fix the problem at $91 for the first 30 minutes and $46 for every 30 minutes thereafter.
Never had phone problems with Brighthouse. Not sure why now suddenly it's the house wiring when everything worked before Verizon. I don't have a cell phone so the land line phone is my only way of communicating. Does anyone have any tips or solutions? I feel like Im getting royally screwed here. This sucks, wish I never shopped around, wish I never switched providers.

Answer 1

Verizon installed FIOS last Thursday (Jan 30).  Friday and thru the weekend I had no dial tone.  Since Verizon makes it impossible to talk with a human being, I had to email customer service.  Even telling them I'm disabled with no cell phone, never heard back until today (Monday),  Eventually went through "wifi" customer service, had on-line chat & upon informing him of my disability he said he'd immediately transfer me to get the issue fixed on Friday.  Nothing.  I called the 888 number this morning to ask for assistance.  They sent a technician out.  First tech installed to incorrect outlet (when I turn off laundry light, it turns off the back-up box, so it continually beeps).  Current tech told me to go to Radio Shack and purchase "a thing that will allow me to split the power; Radio Shack will know what I'm talking about."  Also, only one of my phones (circa 1980 model) works.   Even the cordless phones I had to purchase for Vonage no longer work.  Current tech said, "COSTCO has a great set of Vtec cordless phones that will work fine."
When I made the request to return to Verizon I was told I could return to copper.  I specifically requested that & after research the Customer Service person told me it was still available in my neighborhood.  Yet, when 1st tech showed up, told me that was not true & I "had to go to FIOS."
So, Verizon installed a FIOS network I did not want, REQUIRING me to purchase phones I don't need.  In fact, all of my corded phones worked just fine previous to FIOS!
As much as I detested Vonage I'm already to leave Verizon.  Next step, Virginia Utilities Commission.
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