VERIZON INTERNET SECURITY SUITE ANTI VIRUS NOT COMPATIBLE WITH WINDOWS 7

It seems to me that Verizon/Radialpoint should have figured out the solution for this long before Windows 7 hit the streets but here we are a month later and still no anti virus from the product we're paying for. I've wasted countless hours with all levels of tech support, everyone has been very professional and nice but that's not getting the job done. Not only that, I haven't heard a word from the communications giant about the problem. This scares me because once a month I get my pension from Verizon and don' have much faith in a company that leaves it's customers hanging like this.

First of all, Verizon can't control what Radial Point does or doesn't have ready. If they don't provide it to Verizon, then Verizon can't provide it to you.
Second, you might want to keep an eye on this thread for updates and information.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Similar Messages

  • My Norton anti-virus not compatible with firefox add-ons anymore? I can't update without Norton being disabled your warning tells me.

    You sent me a software update. It tells me you found an incompatible add-on. It further tells me that my Norton Vulnerability Protection 11.3.0.9-5 won't work with this update, and will be disabled. I'm suppose to wait until they're compatible and then you will update and re-enable my Norton Protection?? I don't know that much about computers but I do know I need to protect it. I just bought this Norton Anti-Virus Protection at Christmas and now you are telling me it's no good? What am I suppose to do in the meantime? Like I said, I don't know much about this so please use simple terms and be specific.
    Thank You!
    Suzanne Noonan

    That link is for the tool bar, not the vulnerability protection component. The latter is a known issue with Symantec and apparently was a conscious decision on their part on getting patches out in a timely manner at the expense of breaking some functionality.
    [http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Norton-Vulnerability-Protection-and-Firefox-22-0/td-p/980305/page/10 Norton Vulnerability Protection and FF 22]

  • Windows Security Suite does not recognize Verizon Internet Security Suite

    Windows Secuity Suite does not recognize that the Verizon Internet Security suite on one of my PC's is running and keeps popping up aWindows Security Alert. The Firewall is enabled within Verizon Internet Security suite.
    My other PC's don't have this issue.
    All PC's are running Windows Vista Home Premium.
    Any ideas?
    Cheers,
    Mark

    well that error message is saying that Windows security center no longer supports the way that the VISS is reporting. Which means that even though VISS is working and it is even reporting its status to WSC. WSC doesnt recognize it anymore. Likely one of the windows updates made the change. I can see the fight comming now. Verizon is going to say. Its working and if the other program doesnt support it, too bad. And windows is going to say the same thing in reverse. My guess would be that it will probably stay that way unless Verizon or Microsoft get enough complaints to make a change in the recognition system.
    But the good news is that VISS is running and protecting you. The WSC just doesnt "speak the same language" anymore and cant understand the message from VISS saying "I'm up and running"
    ====================================================================================
    Error exists between keyboard and chair.

  • Verizon Internet Security Suite/ 3 and Fios Inside Wire Maintenance Plans

    I just noticed yesterday that I had been charged $6.99 a month for the "FIOS inside Maintenance Plan" and $5.95 a month for the Verizon Internet Security Suite/3 for the past 4 years. After calling customer service to inquire about these plans, I now understand that these plans are optional and automatically added to your bill unless you personally call and have Verizon remove them from your service.
    Wanted to share some thoughts and see if people out there feel the same way I do.
    I understand the Inside Maintenance Plan but I question the economical value to the customer, especially if it does not know it is paying for the plan.
    I do not understand the Internet Security Suite/3. Here I feel it is a total rip off. Nobody has been able to convey what the plan is all about and what value it adds to the customer.
    I feel that have been deceived and misled into paying for two plans I did not know I had because nobody presented the optional plans to me when I placed my order. Verizon provides these plans to you for free for 30 days, and if you don't call to cancel, the service continues automatically.
    Granted, if you carefully read your bill, as the Customer Service Representative so judiciously told me, you will notice that these plans are added to your bill as separate line items and up to you to question them. I personally think that these practices are unethical, benefit the company, and at the end, it is always the customer that loses. Whether these plans have merit or not, Verizon should be clear and transparent with its customers when they place their orders. The customers must be given all the information they need about these plans so they can make rational decisions on whether they will really benefit from these plans and be given the opportunity to decline these plans when they configure the order of their new service. Furthermore, I really see no value for Verizon to throw these plans in for free for one month as there is no measurable way for the customer to determine whether these plans provide any kind or value to them. Whether deliberate or not, what ends up happening is that hundreds of thousands of customers fail to follow up after one month to cancel the plans and they ended paying for them until they realize just like me that they had been paying for something they did not want at the first place. If Verizon offers the plans for free trial to its customers, the burden should be on Verizon to follow up with the customers to determine if they want to continue the plan or not. That seems to me like a fair compromise.

    Verizon Internet Security Suite is nothing more than money down the drain.  It's a throw away.  Get rid of it and use avast.com and malwarebytes.com, free virus programs that can do the job a lot better.  VISS kept saying for the longest time that my computer had no viruses until one day it slowed down to the point where I could no longer get onto the Internet, all because of viruses that VISS never detected!  What Verizon doesn't tell you is that it's the cheapest program on which Verizon can get the lowest bid and don't be fooled just because it's "powered" by McAfee.  I had to pay a computer expert from the phone book 165 bucks to learn this and at least now I am saving money. 

  • I keep getting the "Upgrade to Verizon Internet Security Suite powered by McAfee" popup

    Pretty much that. You know the one. it says "upgrade now" to the Verizon Internet Security Suite powered by McAfee, and starts the installation automatically after 2 minutes. I KEEP getting it. Even though i already HAVE upgraded. I even tried reinstalling it, but I still get the pop up. Its properly installed, works fine, so why do I still get the popup?
    Help would be appreciated. I keep getting it like every 15 minutes or so.

    Hi, 
    What Operating system and service pack do you have.
    Have you uninstalled the Radialpoint Verizon Internet Security from your PC (radialpoint is old version click here for removal tool)
    Visit www.verizon.com/securityupdate, sign in, and click on “Upgrade Now”
    That 2 and 3rd bullet point are probably the most important, make sure the old one is fully uninstalled, run that software, and restart the PC.  if the pop up notification persists, then try the 3rd bullet point and let us know how it goes.
    Also they have Radialpoint Parental Control software too.  So if you still have that installed - then the pop up might not like that software.  You should uninstall Parental Control and install Verizon Family Protection Powered by McAfee from the Free Tools page (www.verizon.com/freetools/).

  • How do I uninstall Verizon Internet Security Suite!?

    Today, I tried to open Verizon Internet security suite, only to find that it had completely stopped working. When I opened VISS I got a small window that says"this webpage could not be displayed", instead of the list of options I usually get. 
    I figured my best option would be to uninstall and reinstall VISS... But that didn't go so well. The usual method of going into the control panel, and removing it through the "Programs and Features" menu wouldn't work, because the window telling me that, "this webpage could not be displayed" kept showing up.
    Next, I tried using Revo uninstaller to remove VISS and all it's components, and the same thing happened. Revo Uninstaller deleted VISS anyway, but this ended up crippling my wireless internet connection. I had to use a system restore point to undo this... And now VISS seems to be stuck on my computer.
    Does anyone know how to completely remove verizon internet security suite from a PC? BTW My OS is Windows 7.

    How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products ...
    Summary: This document explains how to remove and reinstall McAfee Consumer products using the McAfee Consumer Products Removal tool. This option should only be used after you remove your McAfee product through Add/Remove Programs.
    they have an uninstall tool for when it's being fiesty and doesn't want to uninstall.   give it a whirl

  • Intel graphics media accelerator 3150 not compatible with windows 10

    This is the message I get when I tried to upgrade to Windows 10.  "Intel graphics media accelerator 3150 not compatible with windows 10".  Is this a hardware issue or should I expect an updated driver from HP eventually to solve this problem?Thanks for any input here.

    Hi!, mini210_4020TU: Welcome, to Forum !. Please, check ... http://windows.microsoft.com/es-ar/internet-explorer/ie-system-requirements#ie=ie-11 

  • Latest version of firefox program is not compatible with windows 7

    After I updated the latest version of mozilla firefox in my laptop which is a windows 7 program,it doesn't work anymore. Every time I open the firefox, the screen goes black and I can't see anything on the screen but black. And when I troubleshoot and fix the problem, it says that "COLOR SCHEMES IS NOT COMPATIBLE WITH WINDOWS 7". Program compatibility is the 1.5 version or 1.0. How to fix this one? I uninstalled and already installed a new one but still to no avail the problem is still the same. Should I install the older version? Where to download the older version? It seems that in mozilla firefox website, only the latest version or the 3.0 version is available.

    hello Gracerilla, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)
    in case this doesn't solve the issue or does not apply to your system, start firefox into safemode '''by pressing the shift key while the application is launching''' & disable hardware acceleration in the firefox ''menu ≡ > options > advanced > general'' (that setting will take a restart of the browser to take effect).
    [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]

  • So apparently Itunes is not compatible with Windows 8.  Are you planning on fixing this problem any time in the near future?

    So apparently Itunes is not compatible with Windows 8.  Are you planning on fixing this problem anytime in the near guture?

    Hey kriscro2,
    Thanks for the question. iTunes 11.1.4 is compatible with Windows 8, as outlined on the System Requirements page:
    Apple - iTunes - Download iTunes Now
    http://www.apple.com/itunes/download/
    If you are having issues installing iTunes on your Windows 8 computer, see this resource:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Thanks,
    Matt M.

  • Captivate is not compatible with Windows Vista RTM

    I can confirm that Captivate 2 is not compatible with Windows
    Vista (RTM Final MSDN). I have been testing it on several systems
    with various versions of Vista. It had partial success with RC2,
    but with RTM it crashes quite frequently (when vista is drawing new
    windows). I can't tell however if captivate is directly responsible
    or if it is perhaps an incompatible version of Flash (current using
    latest version 9 beta) that is to blame. However, since Vista is at
    RTM then I would say that it is now the responsibility of Adobe to
    fix the compatibility issues with a new update. Technically vista
    is not due to domestic market until january 07, however businesses
    will be able to purchase vista in only two weeks, and as Captivate
    is generally used for business/training use i would certainly think
    that it should be of high importance that these issues are
    resolved.
    Can anyone else comment on their experiences with Captivate
    and Vista?

    Hi cptv8
    I appreciate your taking the time to report back your
    findings about Vista. Perhaps it will be helpful to those that are
    early adopters.
    You stated:
    Technically vista is not due to domestic market until january
    07, however businesses will be able to purchase vista in only two
    weeks, and as Captivate is generally used for business/training use
    i would certainly think that it should be of high importance that
    these issues are resolved.
    You have a valid point. However, you are making it in the
    wrong venue. How? Well, Adobe doesn't normally make it a habit of
    visiting the peer-to-peer support forums. This means users
    supporting users. If you are concerned that Adobe is aware of this
    issue, you should really consider using a different channel. The
    Wish Form. And you can easily get there by simply
    clicking
    here.
    Now I don't claim to be a guru of anything in particular, but
    it seems to me that businesses are very slow to adopt things. They
    tend to take a very pragmatic and slow approach. Many are just now
    making the leap to XP! So I'm guessing that Vista will be slow to
    gain ground. I'm also confident that the Captivate team is well
    aware of the Vista issues and will be addressing them as best they
    can.
    Sincerely... Rick

  • I just purchased Acrobat and it says it is not compatible with Windows Vista. Is this true?

    I just purchased Acrobat and it says it is not compatible with Windows Vista. Is this true?

    Hi joe beischel,
    Kindly post this query in Acrobat forums:Acrobat
    Regards,
    Florence

  • Adobe Acrobat 5 not compatible with Windows 8

    When I try to open up files saved in Adobe Acrobat 5 my new computer with Windows 8 gives me a message that they are not compatible with Windows 8. What do I need to do to be able to open these files on my new computerwth Windows 8?

    Did you install reader or such on Win8? AA5 is not even compatible with Win7, though it can be made to work with work arounds for the 32-bit version. I suspect you also have a 64-bit system, which I think is totally incompatibile with AA5. Download the Reader XI and try to open the PDFs with that. I suspect they will open fine.
    If you want to create PDFs, you will need to purchase AA XI.

  • Is my Creative Suite 1.1.1 compatible with windows 8.1?

    I am a retired pastor who has used InDesign to create my sermon outlines for years. I now need to update my computer and will have to use Windows 8.1. Will my old CS 1.1.1 (from 1984) work with Windows 8.1. I cannot possible afford to go to a new version of InDesign.

    Hi Jaypeay,
    No, CS1.1.1 is not Compatible with Windows 8.1.
    Thanks!
    Eshant

  • Panasonic Virera TC-P60S30 NOT compatible with Windows 7

    I just bought the Panasonic Viera TV model TC-P60S30, from BEST Buy at the excellent price of $1,099.  This is a fine TV - easy set up, terrific picture and sound, lots of connectivity.  This is an excellent deal and I'm very satisfied except for one very disappointing and misleading claim by Panasonic.
    Panasonic claims this TV has the functionality to stream pictures and music to the TV wirelessly from a Windows 7 enabled PC.  In fact an answer to my question about this from Panasonic Answers now posted on Bestbuy's product page (see link below) says this functionality is definitely available via the TVs DLNA feature. 
    http://reviews.bestbuy.com/answers/3545mha/content/popup.htm?bvpage=http%3A%2F%2Freviews.bestbuy.com...
    Panasonic's above answer is contrary to my experience so far.  As things stand, my tentative conclusion is this TV is not compatible with Windows 7 for DLNA functionality.  Here are my reasons:
    After a very aggravating 48 hours of trying, I can't find a way to configure Windows 7 to stream pictures and music to the DLNA functions of the TV.
    The TV's user Manual on page 34 states, "The DLNA control function of Windows 7 is not supported with this TV."
    Tech Support at Panasonic told me they do not yet have a way of enabling DLNA streaming to this TV with Windows 7.
    Microsoft's web-page of Windows 7 compatible TVs, does not list this model of TV.
    The package this TV came in, does not bear the "Windows 7 Certified" compatibility logo.
    There are a lot of people out there in the blogosphere discussing their problems with this issue on a number of Panasonic HDTV models.
    If anyone out there has any experience with this issue, I'd dearly love to hear from you.  In the meantime, if you are looking for a TV with DLNA functionality fully compatible with Windows 7, I'd recommend you look elsewhere.  On the other hand, if you don't care about the DLNA feature, or if you are able to use it with some other Operating System, then this TV is an excellent buy. 
    Oh yes, and I think you guys at BestBuy should check this out.  If you agree with me, then Panasonic deserves a gentle knuckle-rap from you for their boo-boo in the above linked answer on your web-site. I know they are up to fixing this.  Maybe a DLNA firmware upgrade for this TV is in the offing?
    Cheers,
    Richard J Legault
    23 January 2012

    Yes, Tversity is one nifty product.  It meets all of the streaming goals I was trying to acheive.  And it looks to work well, so far, with Windows 7.  So this is fine as far as a third party solution goes.  And NoNoBadDog definitely deserves a chocolate star for suggesting this work-around solution.
    Nevertheless, Panasonic still deserves a rap on their vaporware knuckles because their product should work as claimed, right of the box, as it were, without having to resort to an unrelated third party piece of software.  Ordinary mortals are simply not comfortable with this kind of work around solution.
    I stand by my opinion - this TV is not compatible with Windows 7.
    (By the way NoNoBadDog, I have to worry about DLNA, because Panasonic built the TV with DLNA as the only doorway in for streaming from a PC. That's why I didn't click on your kudo icon)
    Cheers!

  • Acrobat Pro 9 is not compatible with Windows 7

    Acrobat Pro 9 is not compatible with Windows 7.  How do I upgrade my version?
    Thanks,
    John

    Where did you get that information (other than Win 7 is not listed in the compatibility list)? I have been using AA9 on Windows 7 for several years (it is a 32-bit system). Did you try to install it or some other issue crop up? You may need to be sure you install the updates, but otherwise it should work. Even folks with AA8 have been successful on Win 7 (at least that is what they have reported), though they are likely to have some minor problems at times.
    My Win7 came with Acrobat 9 when Win 7 first came out and has worked fine. If you have upgraded OFFICE to 2010 or later, then you would only be able to print, not use PDF Maker.
    That being said, it is still a good idea to go ahead and upgrade. AA9 is the oldest version qualifying for the upgrade to AAXI.

Maybe you are looking for