Verizon ipad air will only register if you call verizon pre-paid?

Question

I bought an Verizon ipad air yesterday.  I went in on the ipad and signed up for a monthly plan.  It told me it would charge me immediately.  I then tried to use it and it said that I had used all my data for the month.  I chatted with verizon wireless and they said they couldn't see that the payment went through.  They told me to call verizon prepaid.  I called verizon prepaid and they said that they could see that I had "set up" the credit card, but that I would have to call them any time I wanted to change the amount of data and that I needed to call them to have the payment go through.  She took a payment over the phone.  Is this right?  I thought we were to be able to do all of this from the ipad.  What is the use of having the menus if I have to call them anyway?

Answer 1

I am having a bizarre experience in trying to set up my iPad Air with Verizon.
The problem comes down to the "Name as it appears on your credit card" field. My last name is a "Mc*" but that field will not let me capitalize the letter after the "Mc". If I type "McL" as soon as I enter the next letter the L automatically reverts to a lowercase l. If I type "Mc Lxxx" but then go back to delete the space between the "Mc" and the "L" the L again automatically reverts to a lowercase l.
I have turned off all the keyboard settings that pertain to automatic spell check, etc. to no avail.
I even tried typing my name in a Note and then pasting it into that field. When I did that it pasted as it should but when I tapped the "Next" button to go to the next step in the account setup process I got an error message that highlighted that field and when I checked it it hade reverted to a lowecase l again.
This is really baffling and is really p$ssing me off. I bought a new Nexus 7 a few weeks ago and it was a breeze to setup with TMobile.
Other than changing my last name to "Smith" anbody have any suggestions?