Verizon keeps deleting my prepaid account

Question

I have an iPad that needs wireless service only when I travel. When I bought the iPad I was told it was possible to turn service on and off at will. When I tried to add it to my postpaid phone account I was told no, you can't just turn off service and turn it back on again. They suggested a prepaid plan. So a couple of times I have activated the prepaid plan but when I suspend service (I'm not traveling) after a while, they delete my entire account. It seems the only way to reactivate is call and spend a lot of time on the phone or go into a store (usually not convenient). The last time this happened I had to do both --- spent several hours trying to get the iPad reactivated. What is going on here? I can understand that phone numbers cost them money and they may want to reclaim the number after a few months of inactivity (although it's quaint that a device that is not a phone requires a number) but why delete the whole account?
The last time this happened it took them about six months to delete the account. But this time my account was inactive (unpaid) for only a week, and they deleted it just minutes after I had a very confusing and frustrating chat with Verizon, where I asked if they could turn on the account for just a day (the daily plan) later in the week. She said that couldn't be done. I had to call on the day I want service. Coincidence, or did she delete the account to get back at me for leaving her a poor review?
After years of expecting generally excellent customer service from the postpaid said, I am so surprised at all the difficulties with working with a prepaid plan. I've had the following problems:
It's difficult to find an agent, online, in a store, or on the phone who knows what's going on with prepaid.
The $5 daily plan, though advertised, does not show up as an option (when my account is worki5ng).
The website is confusing. For example, when you want to make a payment to renew your plan for another month, the option you have to choose is "Add a New Plan"
I thought I had turned on auto renew but it didn't. Could be my bad memory.
The My Verizon app doesn't work on the iPad. I always says "Service temporarily unavailable. Try again later."
Logging in through Settings/General/Cellular Data/My Account doesn't work. It insists on an email login, which I don't use for either my postpaid or prepaid account.
Can't log in to my verizon website on Safari on the iPad. Can only log in on the computer.
Give me a break. Spend an hour or more on the phone to turn on service for a day? On that day? And they make $5?? How much do they pay their agents to do this?

Answer 1

Hi, I'll try to answer a few of your questions:
I can understand that phone numbers cost them money and they may want to reclaim the number after a few months of inactivity (although it's quaint that a device that is not a phone requires a number) but why delete the whole account?
Ok, your iPad got a phone number, even if you don't use it as a phone. Why? because that's the way their system handle the information. Usually to lose an account you have 3 months without making a payment.
Coincidence, or did she delete the account to get back at me for leaving her a poor review?
Could be, especially if you were rude. But I guess this was a rethorical question, no one can know the real answer.
How much do they pay their agents to do this?
To do what? deal with you? that's included on their salary. Maybe they should get a rise...
Maybe you could see if Verizon got a plan easy  to mantain, example by paying 5$ monthly or something and you'll avoid all those inconvenients.
Have a good day