Verizon lied to me about my bill. I will not pay ONE PENNY more as long as the phone is turned off. You are holding my health hostage. I will find a new company.
I was told if I paid the past due the phone would be left on and I could pay the rest after the first of the month. Now I am told unless I give Verizon a postdated check my phone will be off even though I made an online payment for the past due amount. I cannot make a payment until after the first of the month. I am diabetic and live in the boonies. I NEED MY PHONE. If you won't turn it back on I am left with no choice but to find another carrier. Verizon will be paid at the rate of $5 per month until paid off since I will be making payments on my new phone and can't afford both. This all started when I tried to make an online payment and it didn't go through and I didn't realize it. I didn't know the payment hadn't gone through until a month later. Verizon is too expensive and I am tired of dealing with you.
This all started when I (you) tried to make an online payment and it didn't go through and I (you) didn't realize it. I (you) didn't know the payment hadn't gone through until a month later.
How is that Verizon's fault?
Similar Messages
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My new ipod touch 4th gen has a much lower volume than my old one, i have maxed the volumes out and got rid of all volume limits which has nor helped. Can anyone help?
Are you using the same headphones?
Did you officially purchase the in an EU country? They require a lower max volume than the USA and other countries. -
Is there someone at Verizon that still cares about their customers and will help make this right??
I have spent hours on two phone calls and a chat session regarding a billing discrepancy that is THE FAULT OF VERIZON and still no final resolution. My bill is due in 3 days and I want this resolved now because I don't want to not pay a bill on time because it won't be corrected in time and then my credit rating will fall due to THE FAULT OF VERIZON. I have been working on this problem for OVER TWO WEEKS and TWICE have been told that it was all set and that billing was being told to credit my account, yet STILL NO CREDIT HAS HAPPENED. One rep gave me his email address so that I could follow up with him in case something went wrong with the credit. I have emailed him and GUESS WHAT? NO RESPONSE. I have been a loyal Verizon customer for over 15 years with all bills always PAID ON TIME and THIS IS HOW I GET TREATED?? NOT FAIR. This is so unlike me to write something like this in a forum, but I have had it after receiving THE WORST CUSTOMER SERVICE EVER. WHAT AM I SUPPOSED TO DO NOW TO GET HELP? Is no one at Verizon support HELD ACCOUNTABLE FOR VERIZON MISTAKES?? A VERIZON representative listened to what I needed for business travel and they gave me the added feature that they assured me would be what I needed, and apparently it wasn't right. Is it my fault that a Verizon representative does not know the right answers to how their features work and now I am expected to pay OVER $300 EXTRA BECAUSE OF THEIR MISTAKE? When I take the advice of a Verizon rep I expect they know what they are talking about and that the advice is accurate. APPARENTLY THIS ISN'T TRUE.
Is there someone at Verizon that still cares about their customers and will help make this right??After ANOTHER call I may be on track to resolving this. But WHY did it have to take several calls and chats over a two week period? WHY did I have to become a mean person to the representative on the phone to finally get this (partially) straightened out? Why does it need to come to that? I really don't want to have to get mean and get myself worked up just to get a billing problem straightened out that is VERIZON'S fault.
Verizon, please consider looking into your lack of proper customer support and make corrections. Even though this may be resolved, After 15 years of being a Verizon customer I will be considering another carrier when my contract runs out and all due to this horrible customer service experience. -
i just got a new apple tv but for some reason the remote only worked for about a min. and than it wount work at all. i tried to pair and unpair but nathing works but when i press a button the light on the apple tv turns off. what should i do?
Have you held the menu and left arrow together for 6 secs ? (I think you have from what you say).
Also try unpowering and restarting AppleTV.
AC -
'm sure your'e going to tell me I just need a new phone but maybe there is hope for my iphone 4. It will not charge past 66% (it's not the charger), it turns off when unplugged, and it will not even let me turn my wi fi to the on possition. Help!
Hi there 8472kck!
I have some information for you that can help you troubleshoot this issue a little further. That information can be found right here:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 15 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
and that information comes from this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Thanks for being a part of the Apple Support Communities!
Regards,
Braden -
I have an iMac (the desktop) I've stupidly left the cable you plug the monitor into the wall with there. What are they called and where can I get a new one?
Presumably the mains cable, which you can get from an Apple Store.
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My iPhone is locked due to setting up a passcode after loading new version 7. I have tried to reset but keep getting turn of "find my iphone". I can't get into the phone to turn this off. What do I do now?
Try this - http://support.apple.com/kb/ht1212 - also you can sign into www.icloud.com and remote erase the phone
recovery mode restore as descibed in HT1808 might be your last resort though -
my new iphone 5 is frozen, with the cord to computer symbol on the screen after failing to finish updating to ios 7. iTunes no longer sees the phone. I've tried rebooting the computer, rebooting the iPhone, but iTunes still doesn't see the iPhone.
If your computer doesn't see the phone when you plug it in, you may have to take it to an Apple Store.
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I wiped my ipod classic and then my computer crashed, so i no longer have the songs i purchsed from itunes on my ipod or computer! I have a new computer now with itunes installed, can I get the songs purchased previously from itunes somehow?
Yes, you can!(:
STEP 1: Open iTunes
STEP 2: Navigate to the "iTunes Store". It can be found under the "STORE" tab.
STEP 3: On the right side of the store there should be a "Quick Links" Section. Click on the "Purchased" link.
STEP 4: Navigate to the "Music" tab and click on "All Songs". Then at the bottom of the screen there will be a button that says "Download All". Click the button and your songs will be begin downloading!
NOTE: This will only work with songs that you bought from the iTunes store, if you imported them from a CD, you will have to do it again.
NOTE: You can also do this with Apps, Movies, TV Shows, and Books.
NOTE: You may have to sign in with your Apple ID to verify the download.
Hope this helped! Enjoy your music!(: -
Hello to you in the company Apple. I am having a problem in the Apple Store ID does not allow me to work on the Apple Store I hope that you will help. You have sent you yesterday and today I want to call the phone number for Mei you and explain to you why with many thanks
Sorry, but you can't reach Apple here. This is a user to user forum and Apple does not follow these discussions.
Try this link to contact Apple directly:
Apple - Support - iPhone - Contact Support
Did you already have a look at this page?
App Store Frequently Asked Questions (FAQ) -
Verizon iPhone 5, 64GB black - is anyone having issues with a very choppy conversation while talking on the phone? Both my wife and I have the same phones and are both having the same issue. We can only hear every other word of the person we are talking to. This happens at home, on the road and in the downtown area while calling both cellphones and landlines. It is intermittent, so we don't know exactly when it will reoccur. Absolutely no problem with data. The data speed is great.
"Wireless devices use radio transmissions, so unfortunately you can't get Service if your device isn't in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather."
Customer Agreement | Verizon Wireless
While there may be an issue in your area, it is suggested that you don't use wireless service if it's a life or death situation, such as the one you've described. -
I was about to remove my Win7 with BootCamp but suddenly I ran out of power & my MacBookPro turned off , when I began again I saw that the space that I had for my Win7 has been blocked & I have no access to that, what shall I do now? :-l
thanksI hope you are able to solve your problem. The iPhone is definitely designed to be able to run the power all the way down. In fact, the instructions to maintain your battery suggest doing that once a month. I do it now and then, not usually once a month and I am always able to get my phone back to where it would be usable in about 10 minutes of charge. I always keep it in the charger until it is fully charged, however.
I just didn't want you to think you made some big mistake to let it run out of charge. There must be something going on with your phone or the battery. -
How do I get music from my PC, that was originally from CDs, to the iPod touch? I think you have to get them on iTunes 1st, then sync them over to the iPod? How do you do this whole process? Thanks, I'm very NEW at this.
To import music into your iTunes library on the computer go to iTunes>Help>iTunes Help>Add items to iTunes and follow the instructions
The sync the music to your iPod by:
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
Message was edited by: lllaass, I first thought she wanted iPod to computer. -
I have connected a new 27"ACD to a 27" iMac (2010) and cannot independently adjust brightness on the external display. Also, the option for turning off the ambient light sensor is not available. The iMac has the latest updates according to Apple messages. Any help will be appreciated.
PNo, Detect Displays had no effect. However, I made the USB connection from the ACD to the iMac after the system was on. Following a re-start, all controls are available. Thank you for your response.
P -
After 2 hours transferred back and forth between billing, one bill, home and wireless no one could prove that I owed money. Wireless said I owed nothing and home said I had a credit for cancelling a couple days before the billing cycle but owed for wireless. After a three-way called between Home and Wireless and Wireless insisting I do not owe anything, the Home representative disconnected herself, the wireless rep promised me a call back the next day to get the other department online and to get everything resolved. No one called me back next day and the day after. Knowing this could go in circles and don't want to do anything bad to my credit, I paid the settlement amount to the collection agencies. Now I saw that my credit score got ding for an amount that Verizon couldn't prove that I owed. I should not have paid it at all. If someone from Verizon reads this message, please get back to me and get this resolved. After more than 15 years with this company, this is making me so frustrated. I liked Verizon services but at this point I am going to start looking for someone with better billing.
I called customer service, spoke to Verizon Wireless Representative but they cannot pull anything on my record. So after two transfers I asked to speak to financial services. Spoke to Ronnie Ext 5100. Representative was very rude, not listening, kept on insisting that since I paid the collection agency I cannot dispute. Said should not have paid the collection agency. Rep was over talking, not listing to me explaining my frustration of being on the phone for hours in November between Verizon OneBill, Home and Wireless and got nothing resolved, and that's why I paid. Said there's nothing she can do except to put a note to Credit Bureau that the account is paid in full. I asked to talk to a supervisor or a manager and she said no one can do anything else. I insisted and she asked me to leave a phone number to call back. After all the calls and speaking to many reps, this is the worst. Now I am back to square one waiting for someone to call me back. And my credit score is still one hundred points lower thanks to Verizon!!!
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