Verizon line running over my house - needs to be moved - The Call Center will not help!!!
I have called 5 times and Verizon will not come and move their line. it is running directly over my house, which needs to be raised as it is in a flood zone and was damaged by sandy. No one at Verizon cares.
Hi TerribleServic,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Similar Messages
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Switched to iPhone 5 on July 31st. Since then our data usage has doubled. Verizon will not help find out what the problem could be, they claim they are unaware of a problem. I told them to look on the customer support page and many have complained about the problem. Now on the apple site I see it may be an apple problem. Some one needs to fix this. Apple you want us to use your products, please do t make it cost us more money just to do what we did prior without problems. Prior phones were iPhone 4 and we never had issues and never went over 8 gb's for 4 phones. Now we are doing 14. Can anyone tell me what is going on. Getting ready to stop using cell phones all together.
Well you could Restore it from your backup and see if that helps. If it doesn't Restore it as new and manually add things back until the problem starts again.
I would also suggest trying a different SIM.
Without iOS 7 there is no way to isolate what is using the data. -
I have old MacBook running OS 10.6.8 I was told in Apple Genius Bar that I need a code from apple support to upgrade to 10.7. Apple support will not help because I am have their support plan. Can some one help?
hi Samberl
thanks a lot for the fast reply.
I was dragging folders from main folders on the laptop-desktop onto the external drive icon - to copy them across....
Your suggestion sounds very promising - I didn't know about 'cloning'.
Yes the idea is to backup the laptop - I thought I would just move it all now, new - and then keep saving/dragging physically across to the new drive myself each day or two...
Would this be the sizeof the internal hard drive = c.500 gb ? = under the HD icon on desktop is written :
" 499.76gb , 311.5 gb free "
I can erase and start agin on the new external drive - so this plan is to make two partititions, rather than the one at present, and make one of them 500 gb ?
I have found CCC [carbon copy cloner] googling - looks good.
When CCC site says it backs up the hard drive - would this mean all my files [over 100 gb] that are mostly in folders on the desktop, plus the others in itunes, iphotos etc found in the HD icon, would all copy across successfully [wherever they are in the computer ] ?
thanks again, hope you can clarify these things and then I will go for it.
It would be great and amazing if this 'lack of permission' message doesn't show up in the process of doing this ccc transfer - hopeful!
Julie -
the past few weeks my iphone 3gs is randomly telling me i need to plug it into iTunes and will not let me use my phone util i do. Then it makes me restore it all over again. This happens around once a day. why is it doing this?
Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H. -
I am running 10.5.8. I downloaded 10.7 but it will not install. I seem to need 10.6. Where do I get it?
Doublechecking ... are you looking for an iTunes version 10.6.3.25?
A .dmg installer for iTunes version 10.6.3.25 for Mac OS can be found at the following download page on the Apple website:
iTunes 10.6.3 -
I've been using the mail app that came with my Mac for over a year. Out of the blue, it will not open and keeps giving me an error like "Mail cannot open because of an error and something about it not being compatible. Please help! I miss my mail
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
I have tiger 10.4.11. In order for my computer to recognize my new Iphone I need to install the new iTunes, however the new iTunes will not download on my computer because it is not 10.5 or higher. Is there a way that I can upgrade from tiger to leopard? Help!!
Mac OS X 10.5 Leopard installation system requirements
http://support.apple.com/kb/TA24950
Leopard is no longer available at the Apple Store but may be available by calling Apple Phone Sales @ 1-800-MY-APPLE (1-800-692-7753).
If you can't obtain a retail install DVD from Apple, look on eBay or Google the installer part numbers to possibly find at an on-line store. Here's what to look for:
MB427Z/A Leopard 10.5.1 install DVD
MB576Z/A Leopard 10.5.4 install DVD
MB021Z/A Leopard 10.5.6 install DVD (single user)
MB022Z/A Leopard 10.5.6 install DVD (5-user family pack)
Installing Mac OS X 10.5 Leopard
http://support.apple.com/kb/HT1544
Mac OS X 10.5 Leopard Installation and Setup Guide
http://manuals.info.apple.com/en/leopard_install-setup.pdf
After you install the base 10.5, download & install the 10.5.8 combo update at http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
Cheers, Tom -
I have Mac OS X 10.6.8 and I need to update my iMovie, but it will not let me because I need version 10.7.4 or later. I tried downloading this version but it would not let me because I need 10.7. My question is how do I download 10.7 in order to update my iMovie?
Lion should still be available if you call the online Apple Store. If the Apple Store still has it, they will ask for your Apple ID and credit card number and will then send you a code which you can redeem in the Mac App Store. The Lion installer will download and run automatically.
Confirm compatibility with your current applications and Lion before you upgrade; in particular you will not be able to run any appications that were written only for PowerPC Macs.
Regards. -
The Elements 12 Mac disk works fine - I also have a Dell, and the Windows disk will not run at all, sounds like it's grinding, and is almost impossible to remove from the hard drive. I cannot find any place to tell me who to CALL to ask for a replacement!
Hi Samcat,
You can use a download instead of the disk as an alternative: Adobe - Download free trial version Adobe Photoshop Elements 12 | Adobe you can license with your serial
Please test the disk in another windows machine to check if it's caused by the drive or the disk. If you tested with 2 drives please start a support case, i assume Adobe will only provide downloads at this point. They are the same as the trials. If you still need a disk you can burn the trial to a disk as a backup disk. Good luck! -
The control panel will not let me activate either Cointacts or Calendar as it says I do not have a default profile active, which I do have. I have checked over and over again, but it will still NOT let me activate it. I am using Office 2010 on a PC running W7 and Outlook form that package. I have taken a screen image to show what it states...
thankyou. THANK you.
thankyouthankyouthankyou!
sorry about no screenie but the first option worked (at least so far!)
THANKYOUTHANKYOUTHANKYOUTHANKYOUTHANKYOUTHANKYOUTHANKYOUTHANKYOU -
My iPad2 is four weeks old and the home button will not always close the application it is currently running and the problem is getting worse and I have tried to restore the iPad but this did not improve the problem...Is this a hardware problem that I need to seek a replacement
Your home button and power button are completely unresponsive, even when you attempt a hard reset? If so you will have to put into recovery mode and restore through itunes or possibly DFU if that does not work
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am unable to burn any info-photo ect on to a disk. I have a 27" I mac mid 2010 version. I put in a disk, hit burn, it runs for about 3 mins and ejects the disk sayiny there was an error with the drive and will not restart.
The optical drive has probably failed. It's a fairly common thing with these slim SuperDrives. Does it read any discs you put into it? You can try resetting the SMC and pram but I'll be surprised if it helps.
To reset the SMC
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on
Resetting PRAM and NVRAM
Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys. -
I have done absalutely nothing to my 4g apple ipod touch, and it over heats, won't hold a charge, and the front camera will not work. I bought this brand new in december, and i've barely used it. I've tried restarting it and everything, I honestly think this is out raging because i spend over $200 on this. To have for music and instagram. I use it about an hour a day, but i've only been using it for about 3 months although i've had it since December. Any suggestions that may help me?
Try:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory settings/new iPod
If still problem make an appointment at the Genius Bar of an Apple store. -
I have the 1st generation ipod touch i installed an update which now it is 3.1.3 version i was able to put my apps on it but when i want to use the apps it will not let me use them. What do i need to do?
Does it happen with the apps that came with the iPod?
Does it happen with all apps you have downloaded/installed?
Have you ried deleting the apps and redownload/install the apps? You will not be charged again if you are signed into the same iTunes account that originally purchased the apps.
Next would be to restore from backup
Last would be to restore to factory defaults/new iPod. -
I got a iphone 5 but it does not work on my MacBook with Mac OSx 10.5.8 it says i need OSX 10.6.8 but it will not download because I need OSX 10.6 but it would load either. How do I get the older operating system to work with the IPhone5?
You don't. Since you have an Intel Mac, buy a Mac OS X 10.6 DVD from the online Apple Store.
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