Verizon Messages - Web Version

this morning, I logged in to the web version and all of my texts are there, but the names that I'd previously assigned them are not. How do I associate names with the numbers in the web version of verizon messages

Hello blueyez_760,
Help is just a posting away! Let's get your messages documented accurately. May I ask are these messages originated from the device or the website? Also, what names are associated with the messages? For example, are the names random or from other contacts on your device? As you share the details then we can assist.
Thank you…
ArnettH_VZW
Follow us on Twitter @VZWSupport

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Verizon Messages Web App times out?

My Verizon Messages web app just started timing out after being inactive for a bit. It will give me a warning, but then it times out if I don't do anything. I like to keep it open in a tab on my browser while I work, so that desktop notifications pop up if I get a text. It only started timing out recently (in the past few days), and I'm wondering if this is a setting I can change?

Well, you might can find a browser extension that will auto-refresh your page. I use another app called Mighty Text that syncs with my Android and has a browser window that refreshes automatically as well as allows me to respond via small pop up window when not in browser and lets me dismiss notifications on the phone from the PC.
SMS Text Messaging & Group MMS - Android Apps on Google Play

Verizon Messages web app refresh

In Verizon Messages web app, is there a way to increase the frequency of the refresh? Texts are taking an inordinate amount of time to display after I hear them come in on my phone. Mostly, I have to do a manual browser refresh. I've tried Chrome and Firefox. Any suggestions?

Well, you might can find a browser extension that will auto-refresh your page. I use another app called Mighty Text that syncs with my Android and has a browser window that refreshes automatically as well as allows me to respond via small pop up window when not in browser and lets me dismiss notifications on the phone from the PC.
SMS Text Messaging & Group MMS - Android Apps on Google Play

Verizon Messages web app sent messages not showing up on phone app

When I send a message from the Verizon Messages website on my pc the sent message does not sync with my phone (Samsung GS4). I just started using this a few days ago, so it is the latest version. Sent and received messages from my phone show up on my phone and one the website, and sent and received from the website show up on the website, but sent messages from the website don't show up on my phone. Any ideas?

nrkpt14,
Oh no, I am sorry to hear you are not seeing the messages sent from the web on your phone. Are you looking for the messages on the actual Verizon Messages app? Is the phone properly setup?
KarenC_VZW
Follow us on Twitter @VZWSupport

My Verizon Messages web page

So I activated the my verizon messages app. yet my son when he texts back automatically go to the apple IPHONE app and not to my my verizon web app page, nor the verizon application either. is that because he and I might have the enhanced apple texting application (forget its name) turned on?

Hi Ktjensen,
Messaging is important! Let's get this resolved. What version of Verizon Messages application are you using http://vz.to/18gEcSk? Is the application downloaded to both iPhones? Try turning iMessage off, this will force all messages to through regular sms. Then test to see if the messages will appear on the Verizon Messages page. Keep me posted.
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

Verizon Messages web app appears to be down.

I noticed a few other posts with Verizon Messages troubles in the past few weeks, but tonight it looks to be straight unavailable.
I tried connecting through Chrome (the page itself times out) and IE (the Verizon page loads but the web app itself just has a spinning wheel, forever) on two different computers (a Windows 7 desktop and a Windows 8.1 tablet) and my cell phone (Windows Phone 8.1). My internet connection is Verizon Wireless 4G LTE, so it would be a bit bizarre if it were an ISP issue; the rest of Verizon's site, including My Verizon, all loads just fine.
I have used it in both browsers, on multiple devices, as recently as yesterday without any issue. I tried clearing all browsing data (cache, passwords, security certificates, etc.) and restarting but I still get the same thing. All other internet traffic is, obviously, coming through just fine.

verizon says online messaging is a courtesy
I don't know how much of a credit I would expect, but saying it's a courtesy is kind of a slap in the face.
Don't get me wrong, I love my service; but if VZ Messages is a courtesy, it's the only courtesy I've ever seen with apps on Android and iPhone, a Desktop client, a web app, a support page, its own set of terms and conditions with an express license to use the "courtesy" (which isn't called that anywhere in any of these places), and a privacy policy. I guarantee they have used online messaging in marketing for their service.
Yeah, I know Verizon can terminate the service any time without notice. That doesn't mean they should.
If this is a "courtesy," so is everything else Verizon provides. Duly noted.

Latest Verizon Messages web update lost contact names?

I use Verizon Messages all the time on my phone and the web. Last night's update for the web client has removed the capability of assigning a contact name to the people in a conversation. When you click on the down arrow next to the phone number, there is no longer the capability of adding this number as a contact.
Help?!?! Who remembers phone numbers anymore. I need to be able to assign at least a first name to my conversations. The sync'ing of all my contact info doesn't work with backup assistant because I keep my contacts in Google Contacts, not on my phone directly.
Can we please get manual contact name assignments back?

Contact names came back! Wonderful.
Thank you.

How do I get contact names to appear in the Verizon Messages browser version?

Hey Guys,
I just got the S5 and was giving the Verizon Messages app a shot since Mighty Text is acting a little wonky with Kit Kat and won't sync outgoing browser texts with the phone. With the VZW Messages app sending and receiving texts from my phone and browser works fine but I wanted the contact names to show up in the browser window. I figured Verizon was pulling the data from the cloud storage and not directly from the phone so I synced my contacts with vzw cloud but it only synced 35 out of my 350 contacts. They all originated from Google Contacts and seamlessly imported to my new phone from my old one.
Any ideas?

Having the ability to access your contacts via Verizon Messages is very important JoeVoorhees. I am happy to inform you that with Verizon Messages, you do have the ability to import your contacts. To do this, simply sign into your Verizon Messages online>on the upper right hand side>click on menu>manage contacts>import contacts>on the top right hand side of the page you will see a picture of your phone and sync. Click on sync.
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

Can not access verizon messages desktop version what is going on?

Can not access messaging

Ristradechurritos,
We're happy to help figure this out with you! Are you getting any error messages or is the program not opening on your computer? Are you using a Mac or PC? Please share details so we can help get Verizon Messages up and running for you.
SarahO_VZW
Follow us on Twitter @VZWSupport

Why is the Verizon Messages Web App not loading properly?

I use the Web App daily, but for the last two days the "loading" symbol just keeps spinning.... I've tried it in both Chrome and IE, but have not been able to get it to load. I've signed in without any issue.

perryfarms,
That certainly is not something we would expect to happen! Let's wake this up and get you moving with your messages! Do you have this same issue with a different computer? Have you tried deleting your computer's cookies and cache? When was the last time you were able to successfully view this messages page?
SandyS_VZW
Follow us on Twitter @VZWSupport

Text messages sent from or to my iPhone do not appear on the Verizon Messanger web app.

iPhone text messages do not appear in the Verizon Messenger web ap. Any Ideas why this happens? All other text messages I can still receive!!!

If you are referring to iMessages, they won't show up in the Verizon Messages app since they don't go through Verizon's servers, they go through Apple's.

Verizon messaging and integrated messaging

I had the app on my old phone with integrated messaging. When I got a new phone the integrated messaging wasn't working anymore. When I looked at all the stuff I figured out I had to download the messages app to my new phone, so I did. When I did it asked me if I want to use this as my default (on my Verizon phone) I said no and it kicked me out and won't let me go any further. The integrated messaging is still not working. Also when I get it to work I don't want my old messages on my new phone. How do I prevent that? Will they only show up in the Verizon app or will they show up in the factory text app that came with the phone as well?
Thanks

It integrates automatically supposedly. Just takes over as the default app and then you can also use the desktop version or any other device with V messages and access across devices. When you set it up you can go to your registered devices, either on the phone or on the desktop or web app and edit those devices, taking off or removing your old phone. From this link you can get the android app, desktop app, and access the web app. Verizon Messages - Verizon Wireless

VERIZON MESSAGES PC App

I am trying to use the Version Messages Desktop App for the PC using Windows 7. I am able to correctly register my phone number with the app. I even get a text msg on my phone stating "VZW Free Msg: Your device has been successfully registered with your integrated Messaging Account..." However, the application will not connect. The little circle icon next to the pencil icon keeps spinning around and around with no success.
Eventually I get an error message stating that VZW messages was unable to connect.
Things I have already tried
Disconnecting my device and reconnecting it
Turning off windows Firewall
Uninstalling and reinstalling the application

No, perhaps you misinterpret me or I have not explained myself clearly. I meant to make the following points.
The Current Desktop application has stability and feature issues. My inclination is to believe that it can not be made to consistently work on any system for any period of time. Therefore, your choice of system, virgin or not may be irrelevant. See my other posts for more information on the matter.Has anyone used Verizon Messages Desktop App
I recommended the web application. You can see the reasons why in that post.
The desktop application does not appear to directly use any web browsing technology. You don't even run a browser to use it. Therefore, the choice and version of browser is irrelevant. They simply aren't programmatically related.
Let me know if any of this doesn't make sense. In a sentence, you may be wasting your time trying to get the desktop application to correctly and consistently function, no matter how much help or support you receive.
However, if you DO manage to get it working, then I would greatly appreciate your detailing of how you did so, here. I spent a number of hours with it and have enough technical background to get things to function. It's unusual for me not to. The desktop application completed defeated all my efforts to get it to work.

Verizon Message App & Integrated Messaging

Summary of problem: Have 2 phone lines on account. Both phones have their own separate account login user ID and password. Have 2 separate wireless iPads.
Several weeks ago I installed the Verizon Message application on my iPad and everything worked great. I am the account holder. I was so happy to find this application. I then tried to install the application on my wife's iPad and encountered problems. Downloaded the app to iPad, put in second phone line number, belonging to wife who is designated Account Manager, requesting text message authentication. Received texted code and entered in the app. Told app to authenticate and log in. App sends authentication then returns an error. 1st Error message says "Error OK" then second message comes up saying "Disconnected - This device has been disconnected from the Integrated Messaging service. D0 you wish to browse your messages offline or erase all messages from the device and reconnect?
Choices: Browse Offline? Erase & Disconnect? Neither choice gives any result.
Numerous requests both through voice and text ended up with much trouble shooting and finally a first trouble ticket being initiated. This trouble ticket # unknown was closed with no trouble found. Again after numerous texts, chats, and voice contact, another trouble ticket #removed was issued on 12/21/13.This ticket generated several texts with tech's trying to resolve problem and as far as I know the ticket is still open pending resolution. I have been out of town and not heard anything further regarding the status of this ticket. The problem still exists. Have not been able to contact Verizon through chat or voice as they are always busy lately.
Additionally, the second phone line is unable to log into the Integrated Messaging web app in My Verizon using its own user ID and PW. I also downloaded the mobile version of this application to the second phone and experienced the same error messages.
Would like to hear from others who have this problem and any input they may have regarding the issue. I realize that the holidays sidetracked a lot of people, but this is really getting old. Will continue to try to contact tech support.
>>Edited to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

Hi scubadude561,
I am so sorry to hear about all the trouble you've been running into with getting the Verizon Message App and Integrated Messaging to work correctly on your wife's iPad. This is such a convenient feature and we absolutely want you to take advantage of it! I would love to take a look at your account and the ticket filed to see what more can be done to resolve this for you.
I have sent you a follow request. Can you please accept that? You can then open my profile (RuthW_VZW) and choose to follow me back. Once you do, you can send me a direct message. This will be a more secure way to discuss any account or ticket details.
I look forward to hearing from you soon so we can find a quick solution to your unique situation!
RuthW_VZW
Follow us on twitter @VZWSupport

Has anyone used Verizon Messages Desktop App

I'm curious, is there anyone out there that has used the Verizon Messages Desktop App? Were you able to use it successfully? Can you still?
You can download it here (The icon that says "Download Desktop App")
Verizon Messages - Verizon Wireless
I opened this thread which I'm pretty sure has just joined all of the other forgotten threads that never get answers.
VERIZON MESSAGES PC App

I have downloaded the Message+ application for 64 Bit Windows 7. It's a wonderful idea and I think it's just great. Unfortunately, its performance is inconsistent, the interface is not intuitive, certain features are difficult to use, certain obvious features are missing and there is no integrated help facility. I have elaborated on some of them, below. Be aware that I have not had this program for very long, so there may be answers and explanations that I am not aware of. And I might simply be wrong.
Performance is inconsistent:
Messages which appear on your phone will either immediately appear on your Message+ window (which is wonderful) or they will never appear, ever. Even waiting for hours doesn't get them. Exiting and running the application won't get them--they simply don't show up.
The program sometimes hangs for no readily apparent reason, thus hanging every single window associated with it. Once this happens, this is a solid hang. The program will simply not process any more windows messages at all. Since it will not handle a WM_CLOSE, you can not kill it from the task bar, you'll just get a beep. You must use the Windows Task Manager to do it. Once you have killed it, it will steadily hang more frequently.
Message+ can get into such a state that it will no longer start, no matter what you do. You can look at your processes, see that it is not there, but trying to run it give you a brief blink and nothing happens. A full reboot may fix this, but I do not know because I have not performed one. I think that is just too drastic and I simply have too much other stuff going on.
Once performance starts to degrade, it does so rapidly. Message+ will simply stop receiving ALL SMS messages with no indication why. There is no obvious way to reset this.
Attempting to fix the application by choosing Repair from the installation program (which is not documented anywhere) produces mixed results. The repair process takes an extremely long time and the progress bar barely moves making one think that the repair has hung. It is an exercise for the truly patient (or desperate). This will fix the program enough so that it will start again, but performance will be poor and hangs will become more frequent.
A repair inconsistently leaves messages around. One contact may still have messages while another has them all deleted. There is no readily apparent reason for this behavior.
Once you stop receiving messages, you do so forever. Even a repair doesn't fix the problem.
Close buttons [X] do not consistently work. Sometimes you got to click them a few times.
The interface is not intuitive:
On just about any GUI that you've ever heard of, available buttons or hot spots are highlighted in some way. The Message+ application does not follow this paradigm; the entire interface is flat and there is no indication of what you can click on unless you directly click on it.
It is not clear what a button does until you click on it. Some of the symbols are not obvious nor are they documented in any readily access place.
Icons can bring up windows which are either docked to the main window or separate with no readily apparent design.
Windows are launched with either a double or single click, which is startling and inconsistent. There is no readily apparent reason for this behavior.
You can do different things based on whether you are in edit mode or not, but it is not described anywhere how to do this and it is not obvious how to get out of it while you are in it. You've got to hunt around and experiment.
It is confusing to figure out what phone number to synchronize with. I installed the program only three days ago and now I have completely forgotten how to do this.
Certain features are difficult to use:
Trying to get at the text of a message is tortuous. You've got find very tiny dim icons which may or may not be there. Sometimes you'll manage to get a pop up with a right click, but all the options will be greyed out. There is no way to figure this out except by (laboriously) clicking on every part of every window at each stop to see what you can do.
You can only select a single message text at a time for certain things. If you want to get an entire thread, there is no way to do this. You can select multiple messages in edit mode, but the only available action is to delete all of them.
You can get per message info, which is great, but you have to do it on ever single message.
The scroll bar performance is poor. It is very difficult to determine where you are in a window, scrolling control is jerky, trying to move up a little bit at a time does not work.
Trying to find the program on the Verizon website to download it is not directly obvious. You can Google the web for messages, some of which have hard URL's that you can click on to get to the right place.
Certain obvious features are missing:
SMS messages contain valuable information and there is no way to save a message stream to file. This is lack of functionality is positively astounding. You've got to scroll through the message and take screen shots.
The arrow buttons do not consistently scroll window contents. They typically work, however.
Messages which are sent to a Jetpack (they have phone numbers) are not caught, which is puzzling.
You can not display message contents and information at the same time. This makes it doubly tedious to record information.
There is no undelete, roll back, restore or recover feature. Once you delete a message it's gone. Forever. Even undelete programs do not work because the delete is not apparently file based. You can hunt through the block list, but this can get tedious.
There is no way to back up or restore the entire database. Some of this material is critical.
There is no export function. You can not export to a .PDF to e-mail to somebody. You can not export to a .CSV for offline analysis.
Help:
There is no integrated help facility.. You can not pull up a window of descriptions of basic tasks.
There does not appear to be an online FAQ located in any obvious place.
It is difficult to Google for help online, you must always put Message+ in double quotes, "Message+" or you will get unexpected results.
There does not appear to be any large experienced user community on the Web yet. This support site is probably your only realistic chance of getting some useful information. Otherwise, there are many, many questions out there.
The Send Feedback Function does not work if you do not have an installed mail client on your desktop. If you are using a web based one, gmail for example, a browser window will start with the entire message stuffed into the URL bar. You've got to cut the text out of the URL and paste it into separate fields in your message. You've better off just simply sending an e-mail to [email protected]. Thus far, however, I have yet to receive a single response. Sometimes hitting the Submit button performs no function at all. The window simply stays up and nothing happens.
In summary, I think it's a great idea, but I simply don't think the User Interface engineering is all that thought out. The look and feel of an application of an application are absolutely critical to successfully exploiting the functionality. You should only deviate from (decades old) graphical interface paradigms when you really have something different to do. Message+ is performing basic functions, it doesn't need window glitz. Glitz for glitz's sake is just plain annoying and causes a needless learning curve. Further, Message+'s glitz is uninspiring and in some cases, downright confusing.
The flawed functionality, the stability, the data lose, the lack of obvious features and the near complete lack of documentation make me think that this is essentially an unfinished or alpha stage product and one would hope for improvements as new version roll out (if they ever do).
If anyone knows of any alternatives to Message+ that do what it does, I'd love to hear about it. However, I am only interested in capturing SMS messages, not sending any sort of e-mail or data.

Verizon Messages - Web Version

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