Verizon needs to move their line off old pole. Almost a year now and they still haven't moved it!

I have submitted two tickets for Verizon to move their line off an old pole to newly erected poles since March 2013. We had new utility poles installed by Dominion Power and all the other utility lines have be moved, but Verizon will not move their line! We are going to start building a new house this spring and Verizon's line is in the way. No matter who I speak with, we get the run around and nothing ever happens. We have asked Dominion Power to intervene since it's their poles and they have sent them "NJUNS" ticket requests (whatever that means). But Verizon still hasn't moved their line. ughhhhhhh Why is it so hard to get though to someone in customer service that can actually help me with this???
We are now at the point where people have told us we should file a complaint with the VA SCC. I live in northern Virginia. We can't delay building because of this line, so something needs to be done ASAP. If anyone has any advice before I file an official complaint, please let me know. Thanks!
Solved!
Go to Solution.

dizzkat wrote:
Why is it so hard to get though to someone in customer service that can actually help me with this???
Because Verizon's customer service department's primary job is to handle billing issues, new customer sign-ups and package changes. They also provide some technical support. Anything outside of that is usually something they can't handle.
You most certainly should file a complaint with your local and/or state government. That'll get their attention quicker than anything short of the pole getting knocked down by a snowplow.
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Similar Messages

I sent my iPod in to repair and they still haven't received it. I sent it in about 5 days ago? how long does it take to get their and when will i get it back?

I sent my iPod in to repair and they still haven't received it. I sent it in about 5 days ago? how long does it take to get their and about when do you get it back?

We are Users, like yourself. We do not work for Apple. Contact them directly at the location you turned in your unit. Depending on parts supply stock and work load, completion time can change day to day.

Can't believe I can't delete a single call from my call log without jailbreaking my phone and buying a third party app that is such a basic need and it seems it been this way for a while and they still haven't addressed in recent OS upgrades. Any help?

Its hard to be sympathetic with Apple for not wanting people to jailbreak their phone should they leave such a basic feature out. It so basic it didn't even occur to me thta I woudn't be able to do it until I tried it. Then spent 30 minutes on the internet trying to find a way around it. I would just go ahead and jailbreak it if the possibility of unstable apps and OS issues didn't outweigh the benefits causing me to have to retsore the OS from scratch!
Any help would be appreciated, I won't assume I looked at everything in my search Thx!

You cannot currently do this at all.
It is all or nothing.
Reportedly this will be a feature of ios 5.

I need to move my catalogues off the internal drive

I need to move my catalogues off the internal drive to an external and I'm having difficulty. How do I relink LR 3,4, &5

You move the catalog file(s) (and the associated Previews.LRDATA folder) to a different drive using your operating system. Then double-click on the catalog file to open it.

Hi, I'm a bit low on memory and I can't update the iOS. I need to move some photos off the iPad but I don't want to transfer them to a pc, I'd prefer to transfer them to iCloud and leave them there. Is that possible?

Hi, I'm a bit low on memory and I can't update the iOS. I need to move some photos off the iPad but I don't want to transfer them to a pc, I'd prefer to transfer them to iCloud and leave them there. Is that possible?

Yes, you could, because in this case you would have something like a backup in the cloud. BTW, personally I also like Flickr. Flickr offers you 1 TB (1000 GB) of free storage and automatic upload for photos since iOS 7 (it is a very attractive offer, at least for me)

I need to transfer data from my old iphone to my new iphone and I cannot turn off Find my iphone

I need to transfer data from my old iphone to my new iphone and I cannot turn off Find my iphone as my icloud password is incorrect. I have reset this several times and also cleared cookies history etc. none of the above makes a difference. Any ideas?

The ONLY thing you can do to turn off Find My iPhone is to have the correct password. There is no way around it. You can get help with the password: If you forgot your Apple ID password
If none of those methods are possible: Apple ID: Contacting Apple for help with Apple ID account security

Ive migrated my apps from an old mac to my new mac. When i try to open my CS5 programs it get a pop up that says i need to install the legacy java SE 6. Ive done that and it still does not open?

Ive migrated my apps from an old mac to my new mac. When i try to open my CS5 programs it get a pop up that says i need to install the legacy java SE 6. Ive done that and it still does not open?

I'm having a similar problem...but mine results from an OS upgrade from 10.6.4 to 10.8.5.
Where did you access a clean copy of Java SE 6? The link at adobe for archicval plug-ins is a dead download (and it doesn't appear to contain Java SE 6.).
Jerry

I am an old customer and I still haven't got the final bill yet.

I am an old customer and I still haven't got the final bill yet. I called Verizon several times but they were not helpful. They said they will send but it has been more than 10days. Is there any way I can get the final bill (PDF) via email?

After 5calls and 1 Verizon store visit, I was able to get the final bill. It was crazy complicated annoying since it seems they didn't want to care about old customer. Some representatives just hung up the call when I asked more about the detail. I think I made really good choice I escaped from their service after I had been with them over 10 years.

I have an IPad mini and I changed the Apple ID and the password almost one year ago and, for a while, a message asking me to sign in to iCloud pops- up constantly. My iCloud account is registered with an old email and password. I do not remember the

I have an IPad mini and I changed the Apple ID and the password almost one year ago and, for a while, a message asking me to sign in to ICloud pops- up constantly. My ICloud account is registered with an old email address and password. I do not remember the password to my ICloud account, and ID address that my ICloud account is registered under is an old email adress which is deleted right now (the old mail account is deleted). I don’t have a rescue email adress and I don’t know the answers to the security questions, so I have no way of changing the ICloud password. A message asking me to sign in to ICloud pops up constantly, but I always just hit cancel. However, now I am unable to access Find My IPad. How do I get my ICloud account changed and registered to be under my current Apple ID (email) and password? It is possible to set the device as New Ipad?

Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

My iTunes parent control keeps giving me the same error message. "Parent control preferences could not be unlocked. You may need to reinstall iTunes. "I have uninstalled ant reinstalled iTunes that 4 time now and I still can't get on. Can anyone help?

My iTunes parent control keeps giving me the same error message. “Parent control preferences could not be unlocked. You may need to reinstall iTunes. “I have uninstalled ant reinstalled iTunes that 4 time now and I still can’t get on. Can anyone help?

Experimental advice ... but, plausibly, the preference files containing the parental control setting may be damaged. If so, removing the iTunes preference files may help.
For the basic technique, see the "Remove iTunes preference files" section from the "User-specific troubleshooting" section of the following document:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
To see those folders, you'll need to first set your PC to view hidden files and folders
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Prior to doing the preference file rebuilds: Best to make a note of any custom preferences you have set up for your iTunes. (Rebuilding pref files returns preferences to their defaults ... so you'll likely have to set some of those custom preferences up again from scratch.) Also make a note of any third-party plugins/add-ons you have installed. You may have to reinstall those after the rebuilds.
Things to watch out for during the rebuilds
Rebuilding the preference files in the \Local\ location causes the iTunes license agreement to run. So you'll need to agree to that again.
Rebuilding the preference files in the \Roaming\ location causes the iTunes Setup Assistant to run. When prompted to do so, do not add files to your iTunes library. (Otherwise you'll end up with a library full of duplicates.)

I bought an iPhone 5S in the USA, however he warmed up and took off the screen, I live in Brazil and they do not give assistance to my device, but I can not go back to the U.S. just to change the iphone, what should I do to solve my problem ?

I bought an iPhone 5S in the USA, however he warmed up and took off the screen, I live in Brazil and they do not give assistance to my device, but I can not go back to the U.S. just to change the iphone, what should I do to solve my problem ?

I live in China as well and my iPhone5s is the model A1530 I bougth outside China. I have the same problem as Nikatnight with the iPhone while the iPad Air (wifi only) is working like a charm. It must be definitely something related to the carrier since I was abroad few days ago and everything worked well.
If you pay attention at the source of your maps, you'll discover they are provided by AutoNavi instead of TomTom and make them appear in chinese with their own border interpretation. Queries are only acceppted in Chinese (p.e. if I type in english "Los Angeles International Airport" it replies it cannot locate it)
I suppose everything will be fine when you'll be out of censorship....
Perhaps iOS Apple Maps are absolutely useless for expatriate in China.
Use Google Maps instead
BTW, I'm surprised how much Apple might prostrate towards hard power Governments.... No matter what, money are always on top!

HT1600 I have an apple tv about two years old. Bought for a present and they never took it. I tried to hook it up cut it get stuck on setting time and date. Any help?

I have an apple tv about two years old. Bought for a present and they never took it. I tried to hook it up cut it get stuck on setting time and date. Any help?

If you can view the main home screen, try selecting "settings" on the far right, then choose recent at the bottom. If not, try just unplugging power for a few minutes, then plug in and try again. Keep in mind you'll need a wireless connection and there may be several updates. Hope this helps-

Hello. So I have used my iPod touch 4g for 2 years now and need to change the battery. My question is: will I lose everything I have on my iPod like my music,pictures and apps if I change the battery on my iPod touch 4g?

hello. So I have used my iPod touch 4g for 2 years now and need to change the battery. My question is: will I lose everything I have on my iPod like my music,pictures and apps if I change the battery on my iPod touch 4g?
Thanks for answer

If you go to Apple, they will not replace your battery, but exchange your iPod for a refurbished iPod of the same model with a new battery. Therefore you will lose everything that is not backed up. If you change it yourself or have a third party change it, you will most likely not lose anything (but still best to make a backup as lllaass suggested).

I recently synced some old photos onto my ipod touch and they briefly appeared on google maps in geographical/time date order. Couldnt bring it back up after Id logged out. id like to be able to do it again, any suggestions?

I recently synced some old photos onto my ipod touch and they briefly appeared on google maps in geographical/time date order. Couldnt bring it back up after Id logged out. id like to be able to do it again, any suggestions?

Have you tried the following document, kohida?
[What to do when Windows displays a blue screen error message or restarts when syncing the iPhone or iPod touch|http://support.apple.com/kb/TS1502]

Why am I not allowed to activate my product, CS3, when the product is bought years ago and I still have the serial number? It's an old version, but I don't throw products in the bin, just because they are old.

Why am I not allowed to activate my product, CS3, when the product is bought years ago and I still have the serial number? It's an old version, but I don't throw products in the bin, just because they are old.

And what exactly is your problem? Other than going of on a tangent about Adobe's alleged evilness preventing you to activate whatever CS3 product, you have not provided any useful info such as what exact problem you have, what system, what product we are axctualyl talking about and so on.
Mylenium

Verizon needs to move their line off old pole. Almost a year now and they still haven't moved it!

Similar Messages

Maybe you are looking for