Verizon never came for installation

Verizon is horrible
I had a new installtion on 12/31/12, they never came, I called them (spent over 2 hours over the phone) they appoligized, took my phone number and told me that someone will call me back with explanation, of cource no one called, I called back on 1/2/13 they keep hunging up on meor telling me that I have to contact billing dept (waiting time for billing tdept is 112 minutes) , WHAT THE HELL is wrong with them?? finnally after several hours of hold, they do not know what happened and they will come tomoorow for installation, and I supposed get email confirmation. 2 hours past NO EMAILS. I guess Verizon do NOT want my business.
I can not believe I spent so much time with them,
this will never happen with cable

Should you choose to continue, in accordance with the Comcast customer service guarentee, you're entitled to a $20 credit because Comcast did not resolve the issue in one visit, plus an additional $20 credit for each followup visit that did not resolve it. http://www.xfinity.com/Corporate/Customers/CustomerGuarantee.html 3We will resolve routine issues in one visit or you’ll receive a $20* credit.After the first visit to your home, if we do not satisfactorily complete installation or can’t resolve a routine issue, we will credit you $20*. Additionally, we won’t charge you for a service visit that results from a Comcast equipment or network problem.

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Hi LaughingMan245
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Verizon never came for installation

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