Verizon Online Backup and Sharing Error Message

Started getting Verizon Online Backup and Sharing error message at startup about two weeks ago and can't connect via VISS. Anybody else out there having this issue? Tried downloading update but can't open the file. Also seems to be affecting VIHA. - takes forever to open. Heard syncNshare has been hacked. Is this true?

Sorry to hear about the problems with your Verizon software. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.
Anthony_VZ
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Can I access my Verizon Online Backup and Sharing 250MB with an FTP client instead of installing the backup software?

no ftp, only through the software.

No web sign in access for Verizon online backup and file sharing - HELP!

I need to sign-in via web browser to my backup files in my Verizon Online Backup and File Sharing service. The Verizon site redesign redirects the old URL with a sign in to a sales page with no way to reach my stored files.
I contacted Verizon support more than a week ago about this asking for a URL with a sign in option to the cloud, was told that it was a problem affecting many customers (obviously eveyone with the online backup and filesharing service!) created by the redesign and that they would have a page created to allow login within 24 hours. I've heard nothing back and still have no access.
I made very clear that this was a HUGE problem for me, as I'm out of the country and rely on file access, and was on deadline for a critical professional project. The support tech I was on live chat with assured me they were working on it and that he would contact me via email as soon as it was resolved. Lots of apologies, etc. but now, a week later ... still no access and no contact. Astonishingly unprofessional.
When I tried again to find a link and/or contact support on Friday I was given no option to file a support ticket, chat with support or do any other kind of follow up. I've tried every search string option possible, including the name of the service with "sign in" appended (the Verizon nomenclature)--site searches a week ago for the service name returned null results. Web searches produce summaries from the old "My Services" page that include "sign in" but those links now redirect to the sales page that tells me how great it is I'll be able to access my files with a web browser with Online Backup and File Sharing. But no option to access the service.
Has anyone figured out a workaround or have a saved URL that still resolves to a Sign In portal?
I grow more desperate by the day. Thanks for any assistance.

I just wasted a lot of time on this same issue -- it turns out I couldn't find my way into the web application because I normally log into a subaccount, and you have to be logged into the primary. I had tried logging into the primary but apparently hadn't tried all possibilities from there.
So I chatted with Verizon support and got the phone number for Online Backup support, left them a message (because their hold music is so repellent I couldn't stand to remain on the line, maybe that's deliberate) and got called back about four hours later (and a second callback the next day, since I hadn't responded to the the voicemail they left on the first callback).
So here are the instructions (until they change the web site again...)
1. log into the primary account (not a subaccount)
2. click My Verizon
3. click My Services on the left
4. click Broadband Essentials and Extras (right under My Services)
5. click the Manage button next to My Subscriptions
6. click the Verizon Online Backup and Sharing xx MB button
The URL that it lands on is this:
https://vzsharing.verizon.net/application_biz/Secure/Home/Default.aspx

Online Backup and Sharing

I've been trying to use this software but keep getting an error 1001. So it won't install.
How can I get this fixed?

Hi MissMiguel, you would have to call into Verizon Online Backup and Sharing Technicians for assistance. Error 1001 could mean various different things including, not enough memory, the application log is full, maybe a version was download on one attempt and subsequent attempts are interfering, so we would have to instruct you on how to clear it. So please give us a call at 866 770-6800.
Thanks, Constance
Constance
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

Can't access online backup and sharing web site

Does anyone know how to access the Online Backup and Sharing web site from a computer that does not have the O/B/S software installed? I used to be able to go to My Verizon/My Services/Internet and hit "Launch" for O/B/S, and the link would go directly to the web site for uploading or downloading material. Now, that link takes me to a Verizon page that asks to activate the O/B/S service, and wants to download the software. My O/B/S service was activated years ago and has worked until recently without the software installed. There is no other obvious way to get to the O/B/S web site. (If it matters, I tried this in both IE 9, with Windows 7 64-bit, and Safari.)
After some effort, I got the help number for the outside vendor that runs the O/B/S service. They say that the Verizon web site should link directly to their O/B/S web site, regardless of whether or not the O/B/S software is installed locally, but that the failure to do so is entirely an error of Verizon's on the Verizon web site and they have nothing to do with it. They also said there is no way to bypass the Verizon web site to get to a Verizon O/B/S account on their web site. They said they have received many complaints about this from Verizon O/B/S customers, and that the same problem has even arisen when the O/B/S software is installed on the local computer.
So does anyone know if it is really necessary to install the O/B/S software on any computer used to access O/B/S, and if it is now impossible to access the material from any other computer? That would be a major reduction in the usefulness of the service that was not announced anywhere that I know of. I saw a strong of comments on this issue in the Forums from a few years ago, but the conclusion was that the problem had been fixed. It seems to have arisen again.

Anthony, I tried to private message you several times, but I kept getting an error message stating that my message had invalid HTML that was being removed, and to resend. It did not actually have any HTML, and hitting the resend button just led to the same message.
Also, since my last post, I downloaded the OBS software onto my computer. This gave me access to OBS from that computer. However, even after doing this, I cannot use the old method of directly getting to the OBS web site from My Verizon. The link from "Launch" does not work either on the computer with the OBS software or on any other computer. Rather, the link goes only to the Verizon page saying that my OBS service has not been activated (which it surely has been) and asking to download the OBS software.
If this is happening to everyone and not just to me, this means that material stored on OBS is only available from a computer that has the OBS software downloaded on it. That is certainly not supposed to be the case, and it would make OBS much less useful.
Again, the OBS technical people said that this was a problem that they knew about, but it was entirely a problem with the Verizon web site that they could not do anything about.

Online Backup and Sharing issue

I am having trouble with the restore part of my Online Backup and Sharing. Whether I select specific files or a folder, the history shows that the backup was successful, but when I try to find it in the list of files that can be restored, the files that I want are not there.
I can see the structure of folders and sub-folders, but the specific files are not anywhere in my restore list.
Also, there seems to be two different structures with some of my folders in one and some in another with some redundancy. Neither is complete.
Is there a way that I can wipe what is in my online storage completely clean and start over?

There is a specialized team who troubleshoots issues with the backup and sharing program.
A dedicated internal phone number (866-770-6800) has been provided for hand-offs to the VOL Backup & Sharing Technician.
Hours of Operation are Mon - Sat 7am - 11pm EST.
After hours the customer will be asked to leave a message and someone from VOBS support will return their call during business hours.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Dell Inprision 2330 Backup and Recovery error message 0x4001100200001005

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Tried to restore the image to another drive, but the error appears again.
Other recovery media then dvd-disks "dell backup and recovery" I don't have.
Please help.

I was very disappointed with this buggy system recovery. After I got tired of trying to restore the system, I found a post "Download Windows 8.1 Retail and OEM.iso". Did everything according to instructions. Now the computer is running. Activation performed automatically.
Recovery Media disks thrown in the trash.

I am trying to upload new version iTunes into Windows 7 and getting error message that runtime is loading incorrectly. Cannot connect to online support. Any ideas please?

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See Troubleshooting issues with iTunes for Windows updates.
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ihone 4s lost all contacts. I tried to restore from backup but the error message now says there is not enough room. I have deleted all the apps without making any more room on iphone. Why did contact disappear and how do I get them back?

In the simplest sense, archiving a file means making a copy that you never change and never discard. You already know how to do that.
iPhoto has built-in archival features, in the sense that it saves all versions of an image that you've modified. As long as you have adequate backups, you don't necessarily have any reason to archive an iPhoto library. If you want to delete images from the working library but still have access to them in case you change your mind, then you do need to archive those images. I don't have a specific suggestion as to how you should do that. You might post a question in the iPhoto forum.

HT203200 I upgraded to 11.4 and get error message -50 when trying to signin. My PC is XP.

I reinstalled iTunes 10.? as could not previously show all new podcasts and apps, only some, this new upgrade showed all new podcasts and apps. But then could not sync at all so I downloaded 11.4, now I cannot signin and get ''We could not complete you iTunes store request. An unknown error occurred (-50).''. Have turned off Windows firewall to no avail. Firewall is not enacted in my other anti-virus program.

Hello there 1Romans1,
In the research I have been doing it seems like this specific error is usually caused by some sort of security software as it secures incoming and outgoing packets. Take a look at this section of the article iTunes: Specific update-and-restore error messages and advanced troubleshooting found here http://support.apple.com/kb/ts3694#error50
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
There are other steps in the article but they are more for restoring/syncing issues. I feel these are the important ones for your situation.
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Updating iTunes 12.1 and get error message "The procedure entry point CMBlockBufferCopyDataBytes could not be located in the dynamic link library CoreMedia.dll - what went wrong and how to resolve this?

Updating iTunes 12.1 and get error message "The procedure entry point CMBlockBufferCopyDataBytes could not be located in the dynamic link library CoreMedia.dll". What went wrong and how to resolve this?

Entry point errors can often be fixed by deleting the offending dll, then repairing the component it is part of.
For general advice see Troubleshooting issues with iTunes for Windows updates.
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Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
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Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
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Since upgrading to Lion, my time machine backups are failing - error message: The backup disk image "/Volumes/Jackie Scanlon's Time Caps/Jacqueline Drabczynska's MacBook.sparsebundle" could not be accessed (error -1). Any ideas?

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Any new info on this?
I had the exact same problem and went crazy and spent a hecka lot of time trying to deal with my brand new 2TB Time Capsule and almost brand new MacBook Pro. Then I thought I fixed it...and I tried SO MANY things, I don't really know what did it...except taking out any apostrophe's in names of stuff that Apple puts in there...BUT...now it's back.
Grrr...

Re: Why are there numbers not showing up on my verizon online call and texts log?

I am having the same problem with texts not appearing on my online text log and have also noticed a huge increase in data since my two sons have had their iPhone 5s. I have the iPhone 4. Two problems here
iPhone users DO appear. In the posted questions and response below, you indicate that if we are all using iPhones then we are not using the Verizon network but using data. HOW DO I STOP THIS DATA USAGE AND RETURN TO USING THE NETWORK? I can't afford the data charges that I am getting.. HELP!! and Thank you.
1.   Re: Why are there numbers not showing up on my verizon online call and texts log?
          SuzyQ   May 11, 2013 8:03 AM (in response to aheath17)
If you are all using iPhones, then it's likely the texts are going through iMessages and therefore use data. Since the texts are not using the Verizon network, but the app, they do not show up in the logs. The app is not specifically blocking the texted numbers from showing up, but the information comes through Verizon as data usage, not numbers texted.

    Sparkyjames81,
Lets figure out just where those texts are going! There are many apps that can be downloaded from the Play Store for Android phones that will allow messages to be sent over the internet, and therefore they are not actually text messages and will not show up in our records. Even Facebook has their own messaging app available that does this.
If you have an iPhone, they come with a service called iMessage that allows for messages to other Apple devices be sent via the internet, and this will also not show up on our records. These are all ways to bypass our actual texting services, and since these messages are not being sent as texts they do not show up on our records.
SarahO_VZW
Follow us on Twitter @VZWSupport

Configured Mail in 10.4.11 to iCloud specifications and get error messages

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Any help here?
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Give the date there is another probable solution. Were you originally a MobileMe subscriber? If you weren't, then please ignore the rest of this post.
MobileMe subscribers who migrated to iCloud received complimentary extra storage up until September 30 2013. This has now expired. If you have less than 5GB data in iCloud then your storage simply reverts to 5GB.
However if you have more than 5GB data, Backup, Documents and Mail will stop working until you either delete sufficient data to bring you within 5GB or purchase additional storage. Possibly this is what has happened to your - you should have been sent an email about this.
For instructions on purchasing additional storage please see
http://support.apple.com/kb/HT4874
For help in reducing your iCloud data please see
http://support.apple.com/kb/HT4847
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Verizon online backup settings

Where are the Verizon online backup settings located?

If you have VZ In Home Agent Version 9.0.55
You can get a detailed step by step procedure on your subject
"Play around" with VZ IHA and you will probably find answers to a lot of your questions.
Enjoy !!
Tom
Freedom Essentials, QIP 7100 1,Bose SOLO TV Sound System,,QIP 7216 P2,M1424WR Rev F, iPad 2 WiFi,iPhone 5,TV SYST INFO Release 1.9.5 Build No. 17.45
Data Object 39.45

Verizon Online Backup and Sharing Error Message

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