Verizon Outgoing Spam Detector is Seriously Flawed

Several times in the past few months I've tried to respond to emails to me with simple, one or two line comments. This has been done from Outlook. In each case Verizon bounced my email as being spam. Absolute nonsense. I sent the email as per their Spam Detector instructions, but they did nothing, as a second sending of the same email reply was blocked. What is going on if a residential customer cannot even send a simple email reply? Of course, there is no one to talk to, as they don't seem to care.

As stated in the Spam FAQ page, you will not get any response when sending the message to [email protected] for review. You attach the message that you are unable to send, and they review it. Depending on the outcome of the investigation, the filter will either be updated to allow the content that was previously blocked, or it will be determined to be a legitimate block and no changes will be made.
Some troubleshooting steps you can try:
If you have a signature, try removing one line at a time from it and attempting to send the message again. Some signatures look like "ads" to the filters, apparently.
If you are using a pop3 client (Outlook, Outlook Express, etc.) try sending your message from the verizon.net website. If this resolves the issue, then it is something that your client is adding to the message that is causing it to be blocked.
If the Subject line of your message has a whole bunch of "Fwd: Fwd: Re: Fwd:" try removing some of them.
Remove any links/URLs from the email one at a time to isolate if one of them is causing the block.
Some people have suggested sending the message to [email protected] for investigation. This may work for you as well.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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How to send emails that VZ spam detector incorrectly determines to be spam

Having had some issues having outgoing emails forwarded from my inbox being rejected as SPAM and also seeing many, many complaints about the same issue from others here with no sign of any solution forthcoming from Verizon support I did some investigation and playing around and discovered that if you open web mail and then copy and and paste the email portion of the offending email from your inbox to a new email created in web mail you can then send it to the desired recipients.
Apparently emails created in Verizon web mail do not get processed by the same flawed spam filter that is being used for emails being sent from third party applications.
Is this a design flaw or is it deliberately done so that people can work around the flawed spam detector that is being used? If the latter could Verizon possibly document the work around rather than having people waste hours of time sending usless emails to [email protected]

send it from outlook to www.isnotspam.com (they have an email on their site) and they analyze and tell you what is setting off red flags. then you can adjust. there is usually something extra that outlook is sending that is causing the redflag. maybe a sig file or something similiar. let us know what the results are

Spam detector has some REAL ISSUES

I am at a total loss as to why Verizon can deliver me an email from an outside entity without any issue but when I then subsequently need to forward that email, with no modifications or additions, to my wife the outgoing mail server rejects it as spam.
I actually wonder what they base this decision on as the email in question is a reminder from my bank to us me that it is time to make a payment on our home equity line of credit. I then wonder how many other important, to me, documents the so called spam detector is deleting on the inbound side and not bothering to notify me of
Forwarding the so called spam to '[email protected]' as Verizon suggests has no effect as it still is rejecting 4 hours later..
Is there anything I can include in my forwarded message that will indicate to the so called spam detector that the single message I am sending to a single adressee is NOT spam.

send it from outlook to www.isnotspam.com (they have an email on their site) and they analyze and tell you what is setting off red flags. then you can adjust. there is usually something extra that outlook is sending that is causing the redflag. maybe a sig file or something similiar. let us know what the results are

Spam detector doesn't work?

I move unwanted e's to spam detector but they keep coming through

clicking spam does not make it so that the email stops coming. All it does is it sends a notification to the auto spam software, and then after a collection of complaints it gets added
or the initial scan reveals obvious trigger words is found then it gets added.
To stop those emails from flat out coming you have to utilize your filters and your blocked senders lists manually.
SPAM Detector tool - incoming only
What does SPAM DETECTOR tool do?
Your ability to communicate with family or friends can be hindered by unsolicited email or "spam". If you have your SPAM Detector ON, it will sift and catch unsolicited emails sent to your email account and either present them in the SPAM Detector folder or delete them. (Note: You can adjust your SPAM Detector settings in the Settings/Email Settings tab within Message Center.)
Furthermore, if there are emails you deem as SPAM, you can “Mark as SPAM” by selecting the email from your email inbox list view and select SPAM icon from top menu bar. It will put the email in your SPAM Detector folder and send an email to the VZ Abuse team and third party vendor to evaluate. If it is deemed SPAM, SPAM Detector definitions/rules will be updated.
Please note that marking email as SPAM does not add the email to the Blocked Senders list. Furthermore, SPAMMERs rarely use the same email address more than once to send SPAM.
additionally here are some helpful hints about best practices for email in general.
You should start reporting the spam with a spam button in the webmail client
Forward spam emails that were not caught to [email protected]
Set your e-mail filter. An e-mail filter and spam blocking software are absolutely critical. Set these security measures to update automatically to ensure that you are protected from the latest threats.
NEVER reply to spam. Replying to spam, even to "unsubscribe," could set you up for more spam.
Protect your e-mail address and instant message ID. If you must post this information online, set up two identities, one for real use and one for online activities.
Be wary of e-mail attachments. Change the settings on your e-mail program so that images and attachments are not opened automatically. Only open attachments from users known to you.
Watch out for phishing scams. Don't click on links in e-mails or instant messages unless the sender is known to you. Instead, open a separate web browser and visit the site directly.
Create smart and strong passwords. Use a combination of letters, numbers, and symbols.
Never enter your personal information in a pop-up window. You may not be able to tell when a scammer has hijacked a seemingly legitimate site.
Don't fill out online surveys, or register for contests or fan clubs. These may be fronts for spammers trying to collect your e-mail address

Does spam detector actually do anything?

For years now I have been sending spam e-mails to my spam detector, but I keep getting the same spam over, and over, and over again. As far as I can see, the only e-mails that go to my spam detector are the ones that I manually send there. Does the Verizon e-mail spam detector actually function in identifying spam and interdicting it? If so, what do I need to do to get it to work?

You have tried a different router or access point, correct?
You have updated the firmware on the router, correct?
You have tried different wireless security protocols on the router, correct?
You have taken it a Genius Bar, correct?
You have started from scratch and reinstalled a fresh system, correct?
What troubleshooting have you done besides move the router.
Does Apple ever answer?
No. These are user to user forums

Spam Detector settings.

I am also having the same problem with the Spam Detector settings. I keep trying to set it "On" for a sub account and when I save, I get a message that says "Unable to Save".

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

SPAM DETECTOR NOT WORKING

For several days, I have been forwardIng 7 to 10 SPAM messages to the "SPAM NOT WORKING" email address.
I have also called a technical group at Verizon to ask what the problem is with the spam detector not working now after many years of it being okay. The rep told me to disable and re-enable it. I have done that 4 times....still is not catching spam mail.
Can someone give me another idea of how to stop being bombarded daily with SPAM mail that the detector isn't catching.

My email never detects spam either. I have marked many emails as spam, but I still get the same emails in my inbox over and over.

Anyone having trouble with Verizon outgoing?

I was having issues with both my .Mac and my Verizon outgoing servers. I thought perhaps this was just a bad connection on my end but for the past few days I have been able to receive emails from both accounts without problems. The errors always occured when trying to send an email. I looked on the Apple support page and found that I could change my port # from 25 to 587. Magically I was able to send email through my .Mac account again!! Woohoo!
I still however cannot connect to the outgoing mail server for Verizon. The idiots on the phone at Verizon told me its' an Apple issue so here I am looking for some help. Anyone have any suggestions about how to resolve my connection issue with the outgoing mail?
I have tried deleting the account, creating a new one, using connection doctor to check connections, repaired permissions, etc. I can't pinpoint it exactly but it also seems that this started happpening right near the release of 10.4.8. Hope they didn't break my email!!!
Thanks in advance.
Bob
P.S. - I triple checked all the settings and am satisfied that they are indeed correct and contain no errors.

I haven't been affected by any sending problems with any of my accounts and SMTP servers nor have I seen any other reports here about the same so it is doubtful the 10.4.8 update is to blame here.
Do you have any other SMTP servers available in Mail besides the .Mac and Verizon SMTP servers?

Serious flaw in updater for windows on iPod Photo (plug icon)

When I ran the new updater (on windows) it says very briefly that I have to plug the ipod into the power to complete the firmware. I didn't see this message the first time so I thought I had to reset my iPod.
Result: it won't start or reset anymore !!
I had to send my iPod to repair and the erased the iPod and returned it to me. With the return I got a instruction, which explains about how to run the updater on windows, but nothing on plugging it in the wall to update !!
So if I had missed the brief message of the updater I could have the same problem. This time I kept it connected for a couple of minutes and the iPod resetted and now I'm back to business.
I think apple should fix this serious flaw in the updater and in the documentation !!!!

It is a mailing in dutch and on paper (N073-0789 Rev. E).
It says:
<quote>
Step 4: Connect your iPod. After a few second the button "recover"will be active. Click on "recover". iPod Updater formats your iPod for Windows XP or 2000.
Step 5: Close iPod Updater after the recoverprocess is done.
</quote>
Between 4 and 5 it should say something about the flashing with the power plug I think.
More important, I think the updater should keep the message in display while the iPod is still connected !
This saves a lot of useless repairs I think (and really missing your iPod for a week )!

How does the Spam Detector work?

I am trying to find out the purpose of the Spam Detector to decreate the amount of junk I get. I have activated the product and spent a good bit of time dumping unwanted mail to Spam. Yet, even after a week, I am still getting Spam from the same sources I have previously marked as Spam.
Is the Spam Detector useful for anything? If so, what is the key to making it a functional tool to keep my inbox clean?

I was just selecting them and pressing the SPAM button. So essentially that just moves the mail to the Spam Detector folder.
When I select Spam Detector, I only have 2 options, 1 to turn the detector on or off and the other whether I want to save spam in the Spam Detector folder. There are no spam filters that I see

Verizon is spamming my email and wont stop

Ive called, clicked the unsubscribe link in the emails waited the appropritate amount of days and they keep coming. Ive set their emails as spam and it appears all those efforts bring on even more emails than before. Does anyone know how to get Verizon to stop clogging my email with relentless redbox and on demand sales pitches?

TNS_2
MVP
Posts: 1,465
Registered: ‎12-16-2012
0 Kudos
Re: Verizon is spamming my email and wont stop
Options
‎06-27-2014 04:31 AM
You can tell Verizon not to send you most emails in your preferences.
I believe this web page https://www.verizon.com/foryourhome/MyAccount/ngen/pr/user/profile.aspx?type=classic
tns,
that's like unsubscribing from a spammer site verizon's a spammer too tns personally i filter verizon they have nothing i am interested in.

Where is the verizon outgoing server?

I'm trying to set up mail on my Verizon iPhone. Don't I need the Verizon outgoing mail settings so I can use the phone while I'm traveling?

You should use the settings spedified by your email provider. Is Verizon your email provider?

Outgoing email alleged to be "SPAM": ominous and serious privacy implications

I attempted to send a link to a friend, and Verizon's software prevented me from sending the message, with a message saying "....the mail server responded 5.7.1...determined to be spam."
By using the old standby workaround--guile, trickery and deceit--I was able to convey the info to my intended recipient.
But as I think about it, it's clear that Verizon must be scanning *every* email a customer sends! What other method could Verizon be using to determine that a messge is objectionable, other than scanning the message? And if Verizon is doing that, what is it doing with that information? Is it reporting the info to someone, like CIA or NSA?
Now I'm wondering: does Verizon maintain a list of "bad" addresses?
The fact that Verizon blocked this URL is additional support for something I noticed long ago: the folks at Verizon are not too bright. First of all, the target URL contains innocuous, unoffensive information But even more significant, how could I be attempting to spam someone if I'm sending my message to ONE individual--and at that, an individual who;s a friend, and to whom I've sent hundreds of messages?
(Nor was it easy to find this forum! But I can see why Verizon would want to keep customers from complaining, when other customers could see that info.)
These Verizon folks are so dumb (this is not the first problem I've had with Verizon) I'm gonna start looking around for an ISP that's not a "legacy" company, as Verizon is.

Turtles:
Yes, I'm aware that gazillions of emails are sent daily. It's also clear that Verizon has software (not humans) that *does* analyze messages you send--I've had the experience a few times now of trying to send innocuous, clearly non-spam messages that Verizon refused to send.
I got around it by finding the part of the message (as I recall, always a URL) that Verizon did not like and altering it in one way or another.
And the dangers are *real*, not imaginary, as you believe. Clearly, humans have to be involved, and both humans and machines must cope with an extremely large numbero f emails, and "suspects". We know for a certainty that the . phone companies have coopoerated with CIA and NSA, even without those agencies having to present warrants for their snooping. And it's equally clear that it's done by computer. No doubt NSA takes "suspicious" or otherwise flagged messages and looks at, for example, the sender and recipient, and adds those names to a database.
I would guess that the messages sit in the database until there is a sufficient level of activity to warrant raising an alarm, e.g. a sufficient number of messages to some individual on a watch list. Then---if I were managing a NSA or CIA effort that examined emails--I would have the software kick out a list of "names to be followed up on", with priorities attached.
I personally am not worried, because anyone reading my messages will go bonkers with boredom in a short period of time. But clearly the potential exists. And if you doubt me, then clearly you are not aware of recent US history, e.g. various efforts the Army, FBI, and other agencies mounted decades ago (even opening snailmail!)in which innocent individuals had their privacy seriously invaded, illegally. I would be happy to give you more details if you wish--details that are a matter of public record.

Email regarding change to Verizon Outgoing & Incoming Email Settings. Is it SPAM???

Received this yesterday. Can anyone from Verizon chime in and state where it's spam or legit?
Dear Verizon Internet Customer,
At Verizon, we continue our efforts to enhance your online experience as well as ensure ongoing security for our Internet customers. As a result, Verizon Online has modified the way email is handled when sent or received through an email application other than MyVerizon.
If you only use MyVerizon to access your email account, no action is required and you may disregard this email. If you do, however, use other applications to access your Verizon email, such as Outlook Express®, you will need to modify your email settings to take advantage of enhanced security we now offer.
In order to make these modifications, please visit http://verizon.com/emailsettings for information about the email settings you need to update. Additional information may also be available by going to our online forum at http://forums.verizon.com/.
Thanks for being a valued Verizon Online customer and we encourage you to act now to ensure your email account has the proper settings on a going-forward basis.
Sincerely,
Verizon Online

Use the SEARCH, people!!! As has already been stated MANY times in MANY posts: Yes, it's legit.
The changes are not absolutely required yet, but they do add security.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Verizon allowing spam texts from obvious bad emails

So how many of you got a spam text from [email protected], with the x's being the first 10 digits of your cell phone number, last night?
It says it's from Bank of America and to call 575-904-7333.
A few months ago I got one from 999-999-9999 and another time I got a text spam from "9".
Obviously Verizon could easily stop these types of spam text but either 1. Verizon is making money on them. 2. It's an inside job 3. both 1 and 2.
C'mon Verizon. Is your system really that stupid? I doubt it.

You can also go into your MyVerizon account online and block all text messages from the Web to prevent the majority of those types of messages from ever reaching your phone.

Verizon Outgoing Spam Detector is Seriously Flawed

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