Verizon Palm Pre + 2/24/10 update 1.3.5.1?

As mentioned in another thread at pre-central this update was available last night even though my phone was already 1.3.5.1. I unfortunately clicked the update button anyway and everything seemed fine until I saw that where I had previously had EV (3g) service I no longer have it. I rebooted and called verizon and nothing the tech's do not know anything and I'm still without EV service. Anyone else having this issue and fixed it? thanks.

Try and type in the dialer ##3836#
What does it say in Data Mode. Should say Hybrid Rev A
If you tap it you can change it to other settings. See if you can switch it to another setting and then back again if that will do anything.

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Very slow through Verizon Palm Pre

When I connect my MacPro to my Palm Pre that uses mobile hotspot, I get about 1.5m down. When I connect my iPad, I only get about 160kbps. When I connect the iPad to my home wireless, I get the full speed of about 10megs down. I've tried connecting a few computers to the mobile hotspot and I always get pretty good speed but the iPad connected to the phone, is always slow. But again, no troubles when the iPad is connected to my home wireless.

this seems to be a known issue throughout 1.3.5...not sure of the fix time but this is being seen in huge numbers since the upgrade last week. all of the slow response time seems to be a database issue and not a network connection issue. i have direct wifi access points and good spring connection and it is virtuously impossible to check my email on the phone... ridiculous.

AFTER PALM PRE 1.2.1 UPDATE FORD SYNC PHONE NO LONGER WORKS!!

HELP PALM...PLEASE FIX!!! IT WORKED FINE BEFORE THE UPDATE, NOW FORD SYNC ONLY RECOGNIZES THE PRE AS A BLUETOOTH AUDIO STREAMING DEVICE. THE PHONE DOESN'T LINK UP ANYMORE.
Post relates to: Pre p100eww (Sprint)
Message Edited by velotifosi on 10-11-2009 07:20 PM

Try removing the device pairing from the carkit and from the Pre. Many users are reporting this has resolved their issue.

Pleas a step by step instruction for downloading photos and videos from verizon palm pre to pc. Thank you.

Post relates to: Pre 2 p102eww (Verizon)

1. Hook your phone to your computer via the USB cable provided. Choose "USB Mode" on the phone when the connection is made.
2. Open Windows Explorer or My Computer, and find the phone. View the folders on the phone.
3. Look for a folder called "DCIM" and inside it "100PALM". This is where your photos and videos live.
4. Copy them to your computer.
5. As with any USB device, remember to "Eject" the phone (from right-clicking on the phone in Windows Explorer or My Computer) or stop the device using the "Safely remove Hardware" button in the bottom right tool tray in Windows.
WyreNut
I am a Volunteer here, not employed by HP.
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Verizon Palm Pre Borked?

My pre suddenly lost all ability to connect to verizons network. Our other phone is having no issues so it's not the towers.
Have tried:
Soft reboot
Hard reboot
Charged battery completely
Full hardware reset
Still cannot connect not even to verizon customer service. The battery also seems to drain much more quickly than usual.
I'm going to take this device in today & have paid for insurance.
What went wrong?
Post relates to: Pixi Plus p121vzw (Verizon)

What happened to your device? I am having the exact same problem. I have an extended batter that all of a sudden will not charge. I put in the original battery and now it does not connect to the verizon network.
Any information would be great.
Thanks,
Kyle

Facebook on Verizon Palm Pre

I had no issues logging into my Facebook page until I removed the Facebook contact list. I'm no longer able to login, as it says "Invalid username/password." I've checked numerous times and everything is correct. Also, I've logged into Facebook via my computer but still am unable on the Pre. Has anyone experienced problems with this once they delete the Facebook Contact List?

It's well integrated as far as webOS goes (for example, looking at photo albums on facebook the interface is the same as the photos app. And clicking on a contact name shows info that looks like the contact app.) but as dani points out it is pretty weak. I'd really like to see the app beefed up but won't be surprised if someone else comes up with a better fb app. THere's already one in the App Catalog (Friendsbook) but I understand the latest version is a bit buggy and requires re-authenticating each time you run it.
Definitely room here for someone to come up with a decent FB app and make some $.

SERIOUS PROBLEM Synching Palm Pre Plus (Verizon) with Companion Link OS USB -- NEED HELP!!

I am having serious problems with Companion Link OS USB synching with Palm Desktop 4.2 via USB on my Verizon Palm Pre.
The Verizon phone is my second Palm Pre. (The original Palm Pre which came from Germany worked perfectly with Companion Link).
The Verizon Palm Pre is a Palm Pre Plus.
As noted I utilize Palm Desktop software Version 4.2.0 on my computer.
I started out with Companion Link software Version 3.0 Build 3096 -- and have worked my way up to Version 4.0 Build 4008 over the last few months, and have spend hundreds of hours trying to solve the synchronization issue described in detail below.
The Companion Link software is configured to ONLY synch one way
FROM my Palm Desktop on my computer to the phone via USB
(I don’t want to put my contacts and calendar on the web, NOR do I like the way Google contacts works, even if I DID want to).
When I synch the Palm Desktop to the Palm Pre the following occurs:
The Calendar synchs fine.
The contacts do NOT synch properly.
I have 1,500+ contacts in my Palm Desktop.
For some inexplicable reason, during the synch process the approximately 1,200+ of my contacts are compiled under ONE contact listing (John Davis). The icon by the contact shows that TWO contacts are linked under John Davis, however when I click on the icon to see who is linked under John Davis, NO contacts appear. But I have the option to link additional contacts under John Davis if desired (AS IF!!).
So, 1,200 of my contacts do NOT appear in the contact list. If I want to call my husband, and type in Bruce, NOTHING comes up. BUT if I type in his phone number, the listing for John Davis comes up and shows me all the numbers that legitimately belong to my husband. Ditto my friend Susan, etc for the other 1,200 contacts buried under the contact listing for John Davis on the phone.
SO, if any of these 1,200+ people, call me or text message me, my phone tells me I have a call or a text from John Davis.
I cannot look up my contacts to call them or text them because the contacts do not actually APPEAR under John Davis (If the phone were just linking them and SHOWED them, I could manually de-link them).
FURTHER, when I get a text message from anyone who is compiled under John Davis, the text message is truncated. I can see the notification that I got a text message from John Davis, and I can see the first few words in the notification area, but if I open the text message, it appears to be blank (this only happens after synching Companion Link – before linking Companion Link all text messages are fine. AND, if I get a text message from one of the 300 or so contacts that actually synch into my phone correctly, the text messages are perfectly fine and work normally.
I have worked with BOTH the Companion Link technical support people AND the Palm technical support people extensively in an effort to solve this problem.
I have done Full Secure Erases and started over trying to get the phone to synch more than 35 times at this point.
I have tried synching from different computers
I have had Palm replace the phone TWICE (so this is actually my third Verizon Palm Pre Plus).
I have run Web OS Doctor
Nothing helps.
Every time the phone does exactly the same thing described above.
            When I synch the phone it tells me:
            Web OS:     Added             1543/1543    Contacts to the phone
            PC:              Updated          1232/1232     Contacts
(The 1232 contacts being updated are the 1232 that are compiled under the one contact listing of course).
Needless to say, Companion Link says it is the phone.
Palm says it is the Companion Link third party software.
Since it is the same 1,200+ contacts every time, I have had both Palm and Companion Link examine my contact database to see if they could identify anything amok about these 1,200+ contacts, but there doesn’t appear to be any difference between those contacts and the 300 or so that synch into the phone properly.
Companion Link has told me variously that:
- This is a very rare Synergy issue and that I must turn off the Synergy feature on the phone (would that this could be done per Palm it can NOT be done).
- Only TWO people have ever had this issue (me and someone else unnamed);
- That this is a common problem with the Palm Pre, but Companion Link works fine with every other phone
- I e-mailed them my contact list and they SWORE to me that they were unable to duplicate my problem on their computers. (I don’t believe this)
- AND has most recently told me that there is nothing more they can do for me, that I will have to find a solution myself.
Palm has said that there is nothing they can do for me if third party software doesn’t work properly with the phone.
This does appear to be the Synergy feature run amok. But how to correct it???????
I love the Palm Pre. I love my Palm Desktop 4.2 software.
If I can’t get this fixed shortly, I guess I’m going to have to move back to a Treo 680.
Does anyone out there please, please, please have a solution or a suggestion that will help?
Post relates to: Pre Plus p101vzw (Verizon)

Hello,
I am almost as frustrated as you. Purchased my pre plus back in may and bought the companion link software immediately ( I have synced via usb for years on other palms to lotus notes) All the information from companion link states that it does the job. I only need to sync my calendar, no contacts.   I have put in a ridiculous amount of time with palm, my IT department and Companion link, IT HAS NEVER EVER EVER WORKED.   I deleted, re installed, upgraded, tried different steps in different orders, I have gotten a new phone, tried it on multiple computers. NOTHING WORKS.   Probably been through all these steps listed 50 times by now. Actually I think that companion link doesn't work for palm pre plus, they just are not willing to say so and advertise that is does work.
I am extremely disappointed in my pre because of this. I did my research before making my purchase, it appeared possible.    I WAS a long term palm user. Currently looking at new phones and never again a palm. Companion link should be more careful about what they say they can do. One of the service techs actually told me that if I wanted it to work I should ditch my palm. That's service for ya.
Good luck, the fight got the better of me. I am done.

Palm Pre Plus: why have it Verizon if it`s no good for your customers?

I have a Verizon Palm Pre Phone and it is the absolute worst phone I ever owned and I have owned mobile phones back when you needed a operator to place the call., I have had this for for 3 months with 3 warranty replacements in 3 weeks the first two phones would not build a palm profile account phone 3 and 4 the verizon system does not recognize the phone`.the s ESN I have spoke with both Palm and Verizon`s techs for hours with no help I have been blind transferred back and forth hung-up on by a verizon supervisor and the best help I can get is suggested I buy a new phone. What about this phone Verizon phone it`s 3 months old and still under warranty. I have not had a working phone since 11/27/10 there customer service stinks for a guy who spends 500.00 a month. You are not the only game in town.

Unfortunate to hear your stories re: the palm pre plus.
On the flip side, I have had my phone since Jan 2010 and have had NONE of the problems you guys have mentioned.
To be honest, do not rely on verizon tech support re: palm webOS devices, as either they werent trained by palm when the devices were released, or they didnt pay mind to learn the ins and outs of webOS devices. you'll get better tech support from palm, or even better from fan sites such as precentral or webOSroundup. verizon is all into android these days, so if you have an android device, you will get much better tech support from verizon.
re: backup- the webOS devices are the easiest to wipe clean, or "doctor" your phone when you want to bring the device back to its factory default, and/or sell the device. Its also the easiest to "hack" or "homebrew" which interestingly enough, is supported by hp and palm, unlike other platforms. "homebrewing" is as easy as installing apps on your phone. homebrewing should also NOT void your warranty. "Overclocking" on the other hand, while a great tool for palm devices and also as simple as installing an app, WILL void your warranty because you are now affecting the hardware of the phone directly. Do so at your own risk, though to be honest, it makes the phone SOOOOOOO much faster its hard to be without. To each their own.
Re: contact backup, I would recommend that you do NOT use the default palm profile to back up my calender, contact, and other entries, until HP or PALM one day allows you to access this info in the cloud or on desktop sync software. I would recommend instead using one of the free syngergy services such as google or yahoo, or alternatively use third party software to sync with outlook or even palm desktop. This way, all of your contacts, calender entries, and emails will ALWAYS have a backup stored somewhere else, and can easily be synced back to your webOS devices if you ever need to "doctor" or reboot your phone from scratch.
Hope this helps.

Palm Pre Plus (Verizon) won't connect to Exchange Server

I have been on the phone for 3 days (purchased the Pre from Verizon the day it came out) and have been unable to connect to my companys email server. I have had a Palm Treo 755 for yrs, and have always gotten my email to that. After days of speaking with Palm reps, I am being told that NO Verizon Pre is able to connect to a corp exchange server at this time. I am quite upset by this, since after listening to a Palm Reps advice, I had an IT person make sure our server was up to date, we had the correct certificates, etc. This of course took hours to complete, and the IT person's time is not cheap. So afte spending all that time and money dealing with this, I was told today by a supervisor at Palm that NOBODY on Verizons network is able to connect to their corp email server, and that it was an issue that is being looked into.
I searched the forums, and found lots of issues of this with Sprint service, but didn't find any with Verizon. Anybody else out there on Verizon and unable to connect? Or maybe the better question is, Does anybody out there have a Pre Plus with Verizon and IS able to connect to their Exchange (EAS) server?
Post relates to: Pre Plus p101vzw (Verizon)
This question was solved.
View Solution.

Correction to my last message. After doing a reset on my phone, and updating our server, I was able to connect to my email. Thank you for your comments to update to SP2. Overall, I am still very upset about the over the phone support Palm provided. Like I mentioned before, I brought up the SP1 vs SP2 option multiple times over the phone, and I was told each time that was not the issue. Even my IT guy fought me, a little, on doing that update since he had heard the same information as I did from the Palm reps on the phone. After creating an account on here, and PDAguy pointing me to the long thread about people with a similar problem, I showed this to our IT guy and he happily updated our server to SP2.
I am happy to get this issue resolved, but still feel Palm mislead me along the way, probably costing me over $400 in IT support, my wasted time, and traveling to a Verizon store to exchange a perfectly good phone and having me trying different options that did not need to be done. I made 3 different calls to Palm (along with my IT guy who was paid by the hour) and each call lasted about 1 to 1-1/2 hrs. Most of the time being on hold while the rep "research" my question. Even had a rep over the phone lie to me, and tell me he was able to connect to our server (using my info) with a Pre that he had with him. He then told me I had a faulty phone, and I was directed to go back to Verizon to switch the phone out. After I had switched the phone out, and it of course still did not work, I was then told by another Palm rep, and his supervisor that this was a know issue and that NOBODY with Verizon was able to connect to an Exchange server (with a Pre) due to a software issue on the phone. I had a rebate from Verizon to get this phone for $149, but with all my wasted time, the cost of my IT guy, and the lack of knowledge by the Palm reps, I think I probably own the most expensive Palm Pre Plus out there.
Message Edited by tjp2176 on 01-28-2010 08:03 PM

Verizon against Palm Pre???

Why is it in our area the Verizon sales staff does everything they can to talk customers out of a Palm device. I was almost strong armed into a Droid. Then when I went to return it for a Pre I was told it would be a HUGE mistake and that I should consider anything put a Palm. Everything they said bad about the phone was false. I love the Pre and how it performs. It is so much easier to use and functions much better as a phone. Palm should quickly address this issue.

I had the same experience at the Sprint Store at 5528 South Sepulveda Boulevard, Culver City, CA - (310) 391-8610
They did everything they could to talk me out of buying the Pre. In addition, it was the only phone in the store that was locked in a glass case.
I believe the reason why these sales people try to talk us (and everyone else) out of the Palm Pre is that they are on commission. Palm Pre's are returned (for Hardware issues) more often than other phones. This takes money out of their pockets. It also slows down their operations due to the constant maintenance issues and complaints. Only the manager can make a decision to lock a phone is a case full time. I swear I had to wait almost thirty minutes to get someone to open up the case even though almost all of the sales people were walking around with keys. No one wanted to help me because they did not want have their commission recouped from their paycheck later.
Palm started this problem with their less than stellar hardware and now it has become a systemic problem throughout all of their sale conduits.
I still have my pre and its cute little oreo twist and I am not giving it up, but many others have not been as loyal.

Verizon neglects Palm Pre?

I would love to use the NFL Mobile app on a palm pre plus. Why does Verizon neglect the Pre and give everything to Droid? If the sales person would have told me that the Pre was the red headed step child I would have went Droid. What gives????
Post relates to: Pre Plus p101vzw (Verizon)

You could try Football Live from the Palm app catalog, it is $ .99 and should give you NFL info.

Hotmail "Next Update in 0 Minutes" Error with Sprint Palm Pre

I've been having this problem only with my Hotmail account on my Sprint Palm Pre. For a time my Pre will sync just fine with Hotmail and I will receive my emails. Then it starts not to sync at all. It has an error message that says "Next update in 0 minutes." I've restarted my phone and I've deleted and readded my Hotmail account, I've updated my PRL a gazillion times (it used to work, but not today!! , but the problem still happens.
This doesn't happen with my gmail account, but Hotmail's been my primary for a loooong time. If there's anything you know about why this is happening I'll keep my Hotmail account. But if this keeps going on I'll have to delete my account and switch to gmail.
Please advise as soon as possible. I know I'm not the only Pre/Hotmail user with this problem. Thanks!
Current Settings on Pre:
Incoming Mail Server: pop3.live.com
Encryption: SSL
Port: 995
Outgoing Mail Server: smtp.live.com
Encryption: TLS
Port: 587

Hi, I'm having the EXACT same problem! Did you ever get it fixed? If so, how? Thanks!! Ronda

Palm pre certificate update

Hi. today the root certificate of my palm pre expired and I can´t download any app from the Palm catalog. I couldn´t update the certificate and people from the HP support don´t know how to update this certificate. I followed all the steps in the HP instructions but nothing happened, so I´d like to know if somebody knows how to update the certificate or if somebody has the same trouble. Is it possible to update the certificate using webosdoctor or webosquickinstall? May be using internalz? Please help me because I can´t access the cloud services. I have webos 1.4.0 compilation 52 carrier Telcel.

Hello Papafrita, Welcome to the HP Support Community.
Have you tried rebooting the phone? Power it off, pull the battery, wait 30 seconds and reassemble. Try to install the update again.
Both of my TouchPads and my Pre3 updated fine. I had very little Preware on them, and one tablet was completely stock.
There is a thread or two about this issue over at webosnation.com.
According to HP, if you continue to have trouble, try setting the date on the phone to July 1, 2013, turn off the Network Time setting, and try again.
Since you are running 1.4.0, you have to open the app catalog, search for the word "update", find the update, tap the "Free" button, then the "Launch" button when it finishes downloading. Now change the time to current.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm Pre crazy symptoms: "phone offline", will not charge battery, will not start, error message "an error has occured that cannot be resolved"

This is a long description of a series of problems with my new Palm Pre. You may wish to search the text to find your specific issue(s). There is no solution in my post. Look for possible answers in the responses to come.
I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone worked great. Last night I plugged in the phone and updated the OS. After completion, I selected "Done" and went to bed.
- First Series of Issues: "Phone Offline", will not charge battery -
In upper lefthand corner of the phone there is the message "phone offline". Although the phone has been charging all night it reads "26% battery". I called the general Sprint tech support number and we tried the following things:
1) Restart phone (press and hold power button, then select "turn off". after power down, press and hold power button to power on.)
2) Reset the phone (several different ways - call tech support so that you do this correctly)
The individual at Sprint then sent me to another tech support person, presumably 2nd tier.
- Second Series of Issues: Error message "an error has occured that cannot be resolved" -
Sprint tech support person #2 also had me restart and reset the phone in a number of ways. In her words "we've tried every palm pre trick I know" and each time the phone was unresponsive. Often we received the error message "phone is offline". We did a full erase and after that the phone would no longer restart. At this point the error message came up saying "an error has occured that cannot be resolved" which referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky background with a semitransparent box over it with white text.
Sprint tech support person #2 then connected me with Palm support and the dance continued. Again we tried a whole bunch of resetting and restarting and erasing options. Palm support instructed me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. While that was happening he had me hold the "volume up" button and plug the phone into the charger. This caused a USB symbol to appear on the phone. When the file was complete I received an error message that the file couldn't run. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He then transferred me to another Palm support person who works with Mac users.
Palms tech support person #2 then informed me that I should have selected the "mac" download option on www.palm.com/rom. I verbally walked her through the whole series of webpages, telling her that it says that you need Windows (version whatever) or Mac (version whatever) but that at no time was there an option to download a different WebOS Doctor for different operating systems. After some more discussion she told me she would have to have someone call me back tomorrow.
- Third Series of Issues: phone stuck on USB symbol -
So at the moment the phone is completely useless. Not fantastic. I booted up the mac in Windows 7 and downloaded WebOS Doc and received the same error. I also ran Windows Vista virtually and received the same error. Later this afternoon I'm heading into work to try the same thing on Windows XP.
In the meantime, I got onto this forum and located a thread that provided a direct link to the necessary file:
palm.cdnetworks.net/staging/rom/webosdoctorp100ewwsprint.jar
After downloading that file, which I realized could totally be a virus, I was able to get WebOS Doc working on my computer. It required that I recharge the phone completely before beginning and now it's on the screen that says "Don't disconnect your phone" and the file is at 3% complete. Only... it's been at 3% complete for almost 30 minutes.
I am hoping that Palm will follow up with me tomorrow, but I'm leaving at 7am on a business trip and would love to have the thing working. Any suggestions are welcome, even if you can just tell me how to get the think disconnected safely before my flight tomorrow. I don't fancy getting through security with my phone wired to my laptop.
Thanks.
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

Hello and welcome to the forums;
Our phone support is open every day Monday through Sunday, although there are different hours of operation for the weekend. If after a webOS Doctor reset you are still experiencing the same problems, I would likely recommend replacement, either in a local store for your carrier or through our technical support department.
There may be additional technical support offered or suggested over the phone, this would need to be done first before a replacement could be issued.
Hope this helps,
TreoAide

Can I transfer Tungsten E2 data to a new Palm Pre 2 smart phone?

I'm looking to upgrade from a Palm Tungsten E2 + an old cell phone to one device - a new smart phone. I have Verizon, and they offer the Palm Pre 2. The question is whether I will be able to transfer my address book and calendar (and a few other items) from my Tungsten E2 onto the new phone. I also have a 3rd party cookbook and a shopping list application that I would love to transfer too. Not holding out much hope for those though.
If anybody has any reviews of the Palm Pre 2 phone I'd love to hear those too!
Thanks!
Post relates to: Tungsten E2

No, I don't use Outlook to synch. I've always synched with the Palm desktop s/w. I've considered synching to Outlook, but I wasn't sure if my E2 could synch the memos and to do apps as well. Thanks. My Palm desktop s/w ver is 4.1.4.
Post relates to: Tungsten E2

Verizon Palm Pre + 2/24/10 update 1.3.5.1?

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