Verizon pushed the HD voice/ Visual VM update, now neither WiFI or voice mail work at all.  How to to remove this faulty update?

Verizon pushed the HD voice/ Visual VM update, now neither WiFI or voice mail work at all.  How to remove this faulty update?  An hour on hold waiting for tech support....

    Sliplimiter, we just want you to have the best experience possible on that device! Updates are pushed to your device to fix bugs and implement new features on your device. We apologize that once the update is downloaded, you will be unable to remove it. Have you powered your device off/on since updating your device?
LasinaH_VZW
Follow us on Twitter @VZWSupport

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