Verizon ran FIOS but claims they don't offer it here
Does anyone know who I can contact to get Verizon to update their own Engineering records?!
I'm buying a new house and closing next week. The current owner informed me that Verizon laid fiber optic lines over a year ago along the road in front of the driveway (it's a very reasonable length driveway in case you're wondering) but they had just chosen not to use it. However, Verizon's records show that the only service available to me is the pathetically slow 1mbps DSL!
I have called customer support 3 times now. The first two times they opened "engineering tickets" to have my address updated and said I would receive a phone call or email within 48 hours but I waited a week both times with no response. The third time I called, today, the lady said there is no such thing as an engineering ticket and that all she could do was put me in to be "notified" when service is available. What in the world?? Why would they spend all this money laying lines and not actually allow me to use them when I want to?
Does anyone have any idea who I can contact that can actually get something done? The customer service rep today actually suggested that I ask a "local technician" when I see them! Like they are chilling at the bottom of my driveway waiting for me to flag them down and ask them a question?
You didn't say if any of your new neighbors have Verizon FIOS. Quite possible a optical cable (NOT FIOS local service) was run through your area. They do use it for longer distance connections.
Also possible they are still no ready to roll it out to your area, but are planning to. This is usually the case only in some areas they have commitments to install FIOS in. In general they are not planning to roll out to any new areas that they hadn't previously signed agreements with the local authorities.
And always possible you are on the wrong side of a street that represents some boundary.
They bad thing about request to have engineering check out, is they DON'T usually contact you about what they found out.
Similar Messages
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When i upgraded from 9.2.3 to 9.3.1 I had migration issues, where most my photos ended up in a restored event called restored photos. But then they don't come up in faces anymore. So can i upgrade to 9.3.2 and then just rebuild my photo library ? I want to upgrade to mountain lion. But concered about my photo library. So I restored my whole computer back to an earlier date, becuase I couldn't figure out how to restore just my photo library. Advice?
Best way is to restore your backup from before the problem, rebuild it and update it again
LN -
i am replacing ram in an early 2009 imac. easy - right? but the pulling on the tabs didn't work. i have had the ram sticks out before; but now they don't budge. should i apply more pressure? use a tool to pull harder? will the tabs break off?
sorry for the format - my 1st question...thanks Kappy.
the computer has beem working for years after my 1st ram removal; but i may have pushed them back too hard. i did pull firmly - tried pulling up slightly; tried tugging on the sides of the stick; pulling in pulses. the only thing i have not tried is using needle nose plyers with protection on the tab film itself.
have you had the pulling harder ever work? or break the tab? -
Thunderbird will not send emails...but claims they are "sent" (no error message)
Up until the beginning of this month my Thunderbird was working fine with my roadrunner email address. I have not downloaded any new software or made any changes to my settings during this time. Now I can no longer send emails (although it claims they are sent) and I never get an error message. I'm definitely in online mode, can receive all messages fine, and can send messages from my road runner server fine through webmail. I have checked to ensure no firewalls or antiviruses are blocking my outgoing messages and know the SMTP is correct. Please help!
Hi...thanks so much for your help! It says "mail sent successfully" and shows it in my sent folder after I click send.
Troubleshooting:
Application Basics
Name: Thunderbird
Version: 24.4.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
Profile Folder: Show Folder
(Local drive)
Application Build ID: 20140316131045
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Crash Reports: about:crashes
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop-server.tampabay.rr.com:110, plain, passwordCleartext
OUTGOING: smtp-server.tampabay.rr.com:25, plain, none, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Extensions
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
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font.name.serif.el: Cambria
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Graphics
Adapter Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0152
Adapter RAM: Unknown
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version: 8.15.10.2639
Driver Date: 2-1-2012
Direct2D Enabled: false
DirectWrite Enabled: false (6.2.9200.16571)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureFallbackCanvasBackend: cairo
AzureContentBackend: none
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.2
4.10.2
NSS
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS Util
3.15.4
3.15.4
NSS SSL
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS S/MIME
3.15.4 Basic ECC
3.15.4 Basic ECC -
FaceTime and iMessages worked fine on my ipad mini but now they don't please help
Okay so I was on face time when suddenly for the first time my ipad mini froze so I held down the home and off button like anyone else would do. Then when it turned back on I went back onto face time and it asked me to enter my username and password which I found a bit weird so I did. It then said that the username or password I entered was incorrect so I did it again it said the same thing. So I went on the App Store downloaded an app and it asked me to enter my password I did and it worked fine. Went back to enter my username and password for FaceTime and it said it again so I changed my password tried it again it still said it was incorrect. Then I tried it on my iPod and it works fine my question is why is my FaceTime and iMessages suddenly not working but my App Store and everything else works fine I use Face time all the time and I really need it can anyone help me because I don't know what to do
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom -
Hello y'all,
I don't mean to bother everyone with this issue, but usually immediately after plugging my iPhone into my computer it starts to sync and everything. Well now for some reason it doesn't erase the photos from the iPhone like it used to. How do I fix this???rabidrabbit wrote:
Can I back up my iPhone 4S to my ipad 3 (64 gb)?
no
rabidrabbit wrote:
However, now I don't have enough space in iCloud to backup either device. Why not?
iCloud only give so much space for free storage, then if you exceed the limit of 5gb you have to pay for additional storage. -
I click on one of my photos on desktop and Elements 12 opens up but the photo doesn't appear on the screen. I was getting it before but it doesn't come through now.
Which operating system are you running on?
How are you trying to open the photos?
- from windows explorer? - double licking or right clicking and selecting Open with?
- by loading the editor and go to File -> Open?
Looking back at your other threads you seem to have had this problem before - what keeps changing?
Brian -
Ring File Unavailable--Nothing has changed, but now they don't work.
I'm receiving an error message of "Ring File Unavaible". I have ensured it is converted to 8000hz, mono, 8-bit mu law and all of the variables. My Ringlist.xml is good to go. I am accounting for the use of capital letters. The error is not a bad ringlist. The rings worked before, so there is no reason they shouldn't work now. I am restarting the TFTP server everytime I make changes. I deleted everything out of the TFTP File Management and re-uploaded everything in case they were corrupt or anything. I'm at a loss. What else am I missing here?
Hi Matthew,
There are some excellent tips from Jason @ Cisco in this thread;
"After converting the files you will need to upload the files to each CUCM server in your cluster (OS Admin --> TFTP File Managerment --> Upload *directory will be /).
RingList info:
Ringlist.xml is case sensitive
Here is the format for the RingList.xml everything in this file is case sensitive as well.
Analog Synth 1
Analog1.raw
Analog Synth 2
Analog2.raw
Make sure to upload the RingList.xml (OS Admin --> TFTP File Managerment --> Upload *directory will be /) to all servers in the cluster, and to restart the tftp service on all servers after upload."
https://supportforums.cisco.com/message/3171590#3171590
Cheers!
Rob -
When my iPod syncs, over 100 songs (much of the library, actually) no longer download. What happened? This used to work just fine.
This just happened to me this morning. When I left work on Friday, everything was working in iTunes. And now this morning, I open up iTunes and nothing plays. I did all the troubleshooting from http://docs.info.apple.com/article.html?artnum=93610 and nothing helped. Anyone have any ideas???
Dell Windows XP Pro -
I just changed my apple and google passwords but now they don't work?
What do I do when message says mail can't be delivered ? Also having trouble with google password for gmail on iMac - do I need to fix through google.
Hi Matthew,
There are some excellent tips from Jason @ Cisco in this thread;
"After converting the files you will need to upload the files to each CUCM server in your cluster (OS Admin --> TFTP File Managerment --> Upload *directory will be /).
RingList info:
Ringlist.xml is case sensitive
Here is the format for the RingList.xml everything in this file is case sensitive as well.
Analog Synth 1
Analog1.raw
Analog Synth 2
Analog2.raw
Make sure to upload the RingList.xml (OS Admin --> TFTP File Managerment --> Upload *directory will be /) to all servers in the cluster, and to restart the tftp service on all servers after upload."
https://supportforums.cisco.com/message/3171590#3171590
Cheers!
Rob -
HP says they don't offer drivers because
They come preinstalled on OSX 10.4. I unchecked the printer drivers customize option on install and now I need to go back and install the HP driver.
I tried to from the OSX install but you can't install just the drivers without the OS.
Anyone have an HP Laser Jet 4000 OSX 10.4 printer driver?While I've never used it for Printer Drivers, I have used Pacifist to install other applications which I have mistakenly deleted.
It's pretty handy, so you might want to check it out.
If Pacifist isn't going to work out for you... you could always go the long route and re-install Tiger using the Archive and Install method. -
I've successfully downloaded audio books to my iPod for years but now they don't show up on iTunes, not under Music, not under books or Audiobooks - nowhere!
And I want to delete some...Hello, mimi2216.
Thank you for visiting Apple Support Communities.
This could be a result of Automatic Downloads not being enabled, the apps were too large to download via the cellular data network or a cellular data connection was not available at the time of download. The best option would be to download the missing apps via the steps in the second article below.
iTunes Store: How to enable Automatic Downloads
http://support.apple.com/kb/ht4539
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Cheers,
Jason H. -
My husband and I stopped today at a Verizon store in Fort Myers, just to check out of curiosity the deals they were offering regarding the new Iphones (we have Iphones 4s) currently we still have our unlimited data plan; everything sounded interesting at first, phone features are nice, lady rep was nice, until the real question pops up; what will be the plan change since they don't offer unlimited anymore? (if we get new phones we can't keep our plan)
Their response: Ohh well if you want to keep paying the same per month then you unlimited will be downgraded to a 2GB data plan..... WHATTTTTT!!!! never mind our current usage is 6GB on a 4 phones family unlimited plan..... on top of that she added, well due to your usage you may need to get the 10GB data plan = $100 + phone line per phone + taxes ..... which will add between $ 40 to 60 to my bill and this is not counting any extra ghost charge fees they love to add on the bills every now and then with bogus excuses.... sorry Verizon!!! we have been loyal customers for years and this is what we get??? on top of that we tried to get a hold of someone at customer service over the phone and they put you in hold for over 40 minutes.... extremely frustrating and disappointing.... Do Verizon knows the concept of CUSTOMER LOYALTY? ....amchas76 wrote:
Well Mr. Helper, what can I tell you, it seems you have the numbers all figured out but reality is that currently with taxes included on our unlimited plan we are paying less than 200, so there are my additional 60, I still don't see the advantage of dropping my plan.
On top of that while navigating thru this site and others, investigating options, there are a good number of unhappy customers on this and other issues and sooner than later Verizon will face legal consequences to their contract irregularities, and even though we are aware of Verizon intentions of dropping everybody from the unlimited plan, that is not what we signed for initially and to do it without a customer consent well, to me simply implies a breach of contract.
The main problem we found is that its not reasonable for a customer on an unlimited plan with an average data usage between 5 and 10 GB to be expected to happily say yes and sign a contract to downgrade you to a 2 GB plan, and try to lure you into it with false or better saying incomplete information and that's a fact since every rep at different Verizon stores give you a different explanation of the plan or the "benefits" you get with it., what they don't explain is that you may be subject to additional ghost charges and on risk of getting your data usage inflated in order to push you into higher plans/fees (I read far enough complains about this issue on THIS forum).
So perhaps if, as you say they are leaving customer without any options, I would have no choice but to sign a 10 GB plan and suck in my higher bill, but Verizon is not giving me any confidence or assurance that I won't get any surprise charges on my bill and I say this knowing for sure that there is NO WAY POSSIBLE we can use the 10 GB a month, that is concerning.
How are you paying $200 with 4 lines?
700 Minutes nationwide
Line 1 $60
Line 2 $10
Line 3 $10
Line 4 $10
Unlimited text $30
4 unlimited data plans $120.
TOTAL $240.
Unless you're getting some work related discount.
In order for Verizon to be in breach of contract there has to be a contract. If your contract is up them there is no contract. Also this from your customer agreement that you AGREED to.
CAN VERIZON WIRELESS CHANGE THIS AGREEMENT OR MY SERVICE?
We may change prices or any other term of your Service or this agreement at any time,but we'll provide notice first, including written notice if you have Postpay Service.
Thirdly no one is forcing you to sign a contract. Verizon gives you the option to keep your unlimited if you pay full price for the phone. Verizon doesn't have to even have to offer that. Eventually everyone is going to have to be on a More Everything plan and there isn't a unlimited data option on that for obvious reasons.
There aren't any ghost charges and my data has been correct every month. Hmmmmmm. Maybe I'm just special. I guess I'm on some "do not overcharge" list.
If you really need unlimited data there is T-Mobile or Sprint. -
I want to delete my Verizon email account but I don't want to lose all of the messages I saved over the years into various mailboxes that I created "On My Mac" in Apple Mail. Will they be erased / deleted when I delete the account?
Yes, it's a POP account. I kinda thought that the old messages would be safe in mailboxes "On My Mac," but since it's an irrevocable choice, I was reluctant to pull the trigger. However, the suggestion above from keg55 relieves my concerns on that score; I'll make a backup copy before I delete the account just to be on the safe side.
Thanks very much to both WZZZ and keg55, I really appreciate it! -
Hi my case numbers is 30758085. I just try download apps store on my Verizon iPhone 4 but they keep ask me billling payment so I use my credit card but keep said wrong security codes so I check my apple itune balances said I owe itune 22.00 dollars but it not my apps download on my phone I always get free apps Download
Please don't post case numbers or other personal information here. None of us here (who will respond, anyway) work for Apple; we're all just fellow users.
Anyway, as regards the security code issue, this may help:
http://support.apple.com/kb/TS1646
and as regards the balance, first make sure you didn't make any in-app purchases. Many "free" apps, particularly games, have additional levels or features that cost money. Check your purchase history in your iTunes Store account and see what you're being charged for.
Regards.
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