Verizon refuses to honor $10 off upgrade from regular phone to smartphone incentive

After upgrading from regular phone to smart phone that was advertised for $10 off last december, customer service dragged feet for over one year with no response only to come back stating that the offer is no longert available (duh) so they cannot honor the discount which was the only reason I upgraded in the first place. Thus, they made a substantial change to the plan affecting my bill and refuses to refund my overpayment and threatened to cut my lines if I do not pay the full amount. Anyone have another reqource to get my reimbursement without losing my account and ruining my credit?

Thank you the community for your assistance.
Hello paganrobert. Thank you for your post. I am here to assist with the $100.00 promotion. Have you received the promo code yet? If not, please send me a Private Message with your name and mobile number. I will review your account and contact you to better assist you.
Thank you,

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Solved!
Go to Solution.

These are forums for Verizon Land Line services, you might want to post this at the VZW communities
Verizon Wireless Community: Welcome
https://community.verizonwireless.com/

Can I Upgrade From Regular Cell Phone to Smartphone Several Months Early?

I have a Samsung Sway that I upgraded to last spring - in March. It's been a great phone, but I now have a full-time job where I need e-mail access and would like to upgrade to a Droid smartphone. Beyond that, my Sway has serious screen issues now where it frequently becomes a patchwork of lines and squiggles that I can't see anything through. I have a feeling it's dying.
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You should start by calling CS and asking if you are eligible for any early upgrade promotions. These vary by region, so you may be lucky.
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Verizon refuses to honor $10 off upgrade from regular phone to smartphone incentive

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