Verizon Remote Control iPhone App will not accept my logon credentials

I downloaded the Verizon Remote Control iPhone App - but it doesn't accept my username/password.  The same app has a Support section and that section does accept my username/password.
Any advice?

make sure you are using the Verizon primary email account, if you are still having issues contact the FIOS tech support (FSC) over a live chat at http://www22.verizon.com/content/contactus or call on 1 800 837 4966
“I am a Verizon employee but my comments and thoughts are my own.”

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