Verizon Reps incorrectly led us to sign up for edge, now unable to use more everything plan

I have a family of 5, 3 people on one account and 2 of us each with our own accounts. We have all been loyal customers for 5+ years. With the data pricing changes and new plan options being rolled out, we decided we wanted to take advantage of the More Everything Plan. We also wanted to use Edge plans to upgrade our devices while getting the most cost effective discounts to make the plan work for everything. The main key to the plan is you pay ~$25 a month for your edge phone but your monthly line cost per phone drops from $40 to $15. This main all of our bills more economical.
Sounds great right? So we are in the store, we go through all the options and the rep edges up all of our phones and tells us to call next billing cycle during the week (not open on weekends) the "Transfer of account liability" line to then combine everything into our 10GB shared data plan on one account.
So we all left happy with our new phones and the 2 of us on our own accounts called the "Transfer of account liability" line when our next billing cycle began. We were then told YOU CAN NOT TRANSFER AN ACCOUNT WITH AN EDGE AGREEMENT
Wow...completely misled by the reps in the store. Now we are all stuck with double sized bills that would make no sense for us to ever sign up for on our own. The store has said this issue has been raised up to corporate since it was fully their fault but it has been over a month now and they still say they have no answer for us. THIS NEEDS TO BE RESOLVED.
The only option they suggested is maybe we could pay off our edge agreement in full (~$600 each) and then do the transfer. But the one question they can't even answer in this scenario is will we still receive the $40 ---> $15 discount on the monthly line cost for having an edge plan phone. If not, this would not make any sense and we would still be paying double what we signed up for.
This issue needs to be resolved ASAP as we have already paid multiple months since this started of exta high bills. I used to speak highly of Verizon but this has changed my mind completely. I'm coming to this forum as a last means of help as no other person in store or on the phone has been able to help.
Thanks

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