Verizon Scams the Mentally Handicapped

I've had cell phone service with Verizon for years. I got a cell phone for my son who is mentally handicapped so that if he went outside to play I could call him, or if he got lost, use the GPS to find him.
Back in October '11 I found out that he had been downloading games so I went into the local Verizon store where I set up my account to get them to block this feature. They didn't do it. I thought I was paying off his charges and paid the balance off last month, only to get another bill this month well over the normal service charges. Verizon customer service, in the person of Melissa 1275, basicly told me that they didn't care about the fact that they had not followed through on my request and were billing me anyway. The local store is going to try to take care of this month's charges but have told me that neither they nor Verizon are going to reimurse me back to October when I wanted this to stop.
Verizon evidently bills its clients for downloads from other services and gets a fee.
They took advantage of a mentally handicapped child and billd me for it.
So when my contract is over I'm giving up Verizon. If this is how they treat handicapped people and long-term customers I want no part of it.
There are enough other services out there, which are cheaper each month, to use.

I understand your frustration but one thing I have to point out, from your report the whole issue is how they handle the situation with you but I really do not see how they are scamming anyone because of their mental state of mind.... Your name is the one on the account and you would be the only user that they would come in contact with so they would not know anything about your son being mentally disable.
I mean no disrespect but I can guarantee that Verizon wasn't intentionally trying to take advantage or a mentally handicap user.
Also you do know that you could have blocked your son from being able to download any apps or music by logging in and going to https://nbillpay.verizonwireless.com/vzw/accountholder/uc/UCServiceBlocks.action , there is a option to block a downloads for that account for free...

Similar Messages

Why is it that over 60 Complaints have been made to verizon about the razr screen cracking, and there is still no known issue ? Any answers Verizon?

I have taken the privilege of reposting several comments about the droid Razrs MANUFACTURE DEFECT!!!!!! I have highlighted what I felt where key points in each statement. I hope and entice any one with a similar problem to post your story so Verizon will see this is a "KNOWN PROBLEM"... My questions to Verizon are, when does it become a known problem? What does the consumer have to do to convince you, that we are not all liars.. and Is it impossible to think the producer can make a mistake?
Ms.H says:
May 2, 2012 at 5:16 pm
I have had my phone less then a month and now there is a crack running vertically between two points of contact, starting at the exact point where my thumb grips on the left side across to the point where my pinky grips on the right side. I made a phone call last night, set my phone down and out of nowhere a crack appeared on the phone. I have been researching the problem and found out it is much more common than not. Verizon will not do any thing to help and I am not willing spend $100 on an insurance claim for what I believe to be a manufacture defect. They need to take ownership! This is a Known problem!
I am currently fighting to prove my phone had a manufacture defect. I am sending it in to motorola accompanied by my own testimony also with links and statements of other people I found online with the similar problem. I have also contacted Corning asking them if their is any truth behind the articles I read, stating that due to the cutting process of the glass it automatically has microscopic fractures on the edges which are prone to crack with pressure on the sides. (Which ultimately would be a manufacture issue!) They should respond within 24 hrs. They will either tell me yes there is truth, They cannot comment, or they might not respond. But I thought it was worth a try, especially to have certified documentation when confronting Motorola who claims to have never heard of this problem… As they tried to tell me today! This is a very frustrating situation and I am tired of Verizon and Motorola always passing the blame onto the consumer. One of Motorola’s sales pitches “THIN NO LONGER MEANS FRAGILE” if thats the case back it up!
Posted on Mar 20, 2012
I had some happy news about 3 weeks ago, when I finally gave up on my Droid X and got a Droid Razr Maxx. I love the phone and the battery life. It actually lasted all day which is awesome considering how much juice smartphones need to stay smart. I sent the old X into the Best Buy shop to be discombobulated and returned. I had my new Razr Maxx for about 2 weeks when the unthinkable happened. A mysterious screen breakage.
I don’t believe most people when it seems obvious they are lying, but after having this happen to me, I now believe most people when they say they don’t know how their smart phone screen broke. These things must be fragile, so it is user beware regarding breaking the Razr Maxx screens. My story is as follows:
Checked the phone for messages/emails before leaving for work. Chilly morning. Go to work. Get out of vehicle. Phone rings while walking to work, and when I get it out it the screen is smashed and broken. I sent it to Motorola and they won’t cover it. They sent it back. It’s a shame the Gorilla Glass more resembles candy glass. I thought I was going to have a long lasting affair with the Razr Maxx and then this happened. If you have had something similar happen, please leave a comment here and hopefully we can prove a trend of the screens failing without abnormal wear and tear.
Lucky for me I have the insurance again on this phone and my Droid X is back and functioning properly while I deal with this new ***. Anyone that gets a smart phone without the insurance is a fool. These things can’t even last through being removed from a pocket.
If you try to send it in to get fixed, please reference this post so they know that this isn’t an isolated incident.
PS – the comments problem is now fixed, so fire away.
60 Responses to “Droid Razr Maxx – Broken Screen”
1.
Andrew Carpenter says:
March 22, 2012 at 3:08 am
I just had a similar situation happen to me!! I have had the Razor Maxx no more then three days…when I noticed this afternoon my screen was cracked!! Not only is the screen cracked, it’s cracked in four areas!! Now, I’m a person who takes extra special care of my phone not to drop it or be rough with it & I get all necessary protective accessories with my smart phone investment. My phone is so new, I am still waiting for the protective accessories to come in the mail!! All I know is my phone was in my car in a GPS holder, I drop off some of my clothes to the dry cleaners & low & behold while driving back I notice my screen is cracked in multiple areas!! Iwent to Verizon to argue my case that I didn’t do anything abnormal to cause the screen to be cracked. They said their was nothing they could do!! I was planning to call Motorola tomorrow, but after reading this post that may be futile. I just can’t believe that this “Kevlar Gorilla Glass” cracked like peanut brittle!! Of course I have insurance on this phone & I can file an insurance claim & get another phone, but I believe I shouldn’t have to pay for something that I didn’t cause!! I really think their has to be some sort of defect with the glass for this phone…
2.
Johnny Z says:
March 22, 2012 at 9:05 am
Our only hope is that everyone with this problem leaves a message here and we can take it to Motorola as proof that their phone is defective and it isn’t abuse that caused the screens to crack.
Sending the phone back to Motorola will just cause you to be without it for over a week.
3.
Andrew says:
March 23, 2012 at 11:04 am
I just switched from X2 to Droid Razr yesterday. Today was my first day carrying it. Had it in my back pocket while walking on the production floor. Apparently bending down was too much flex for it. Didn’t notice it until just now. So mine lasted approximately 3 hours before breaking. Sucks since I really like the Razr. I don’t want to go back to 3G, but at least my X2 was robust.
4.
Johnny Z says:
March 23, 2012 at 12:53 pm
@ Andrew
That really stinks man. Hope you have the insurance. And really, if a phone can’t handle being in a pocket what good is it? I do really like the phone, but hate it’s brittle nature and can’t recommend it unless they fix that aspect of it and take care of customers that are getting hosed like us.
5.
Steve K says:
March 24, 2012 at 12:51 pm
Just received a droid Maxx yesterday and one large crack from top right down the entire screen to the bottom in less than 24 hours. It is my sons. Not exactly sure what happened but he said it wasn’t dropped or anything. He had the original droid for over 2 years w/o any issues. All my other 5 droids never had trouble, droid 1, droid 2 global and droid 3′s.
6.
Johnny Z says:
March 24, 2012 at 9:49 pm
I’m getting one person a day leaving comments about similar situations here. But of course, it couldn’t be Motorola that is wrong here, it has to be the lying customer base abusing their faultless equipment.
7.
Alindner says:
March 26, 2012 at 9:39 am
I had my Maxx for barely a month, most of which was it still in its box as i hadn’t transitioned over to it. I’m not sure if the “Cracks” in my phone are the same as all of you sound like its a visible crack. Mine i noticed is when the phone has light coming through from the back (such as when the flashlight app is on) i see a cluster of cracks in the top left corner and then additional cracks/marks throughout the screen. I went to verizon and they tried to tell me that its the type of screen that it is and the they had seen it before….which is crap since there is no logic to that and my brother has a maxx as well without this issue…sounds more like bad manufacturing.
8.
Andrew says:
March 27, 2012 at 1:25 pm
Update on my phone – turns out it is the actual video screen that is cracked, not the gorilla glass. So you can’t feel any of the cracks, but the screen still doesn’t work. The phone is still functioning, but there is no way to interface with it. Since mine is purchased through my corporate account, it may be replaced at no cost. However, if so, I imagine that will not be the norm.
9.
Alanna says:
March 28, 2012 at 1:31 pm
Ive had my Razr Maxx for a month. I have the Otterbox protector on it. It just dropped on the ground and the entire face is shattered. ugh. I just switched from the Droid 2. I dropped that sucker almost every day and the screen NEVER cracked.
10.
Chris says:
March 28, 2012 at 9:43 pm
I have had my Maxx for exactly two months to the day when I was sitting eating lunch when my phone fell off of my lap onto the floor. I pick it up to find a hair line crack on my screen which no longer functions. (I had a screen protector and a phone case on my phone while this had occurred) Luckily I had insurance. I have called Motorolla and got nowhere and the best reccomendation that Verizon could give me was to call Asurion. My previous phone was a Motorolla Devour which is ancient. I’ve had it for roughly 4 years and dropped countless times. I don’t understand how the screen on a 4+ year old phone is alot tougher/better than the supposed “upgraded” glass screen.
11.
Larry says:
March 29, 2012 at 5:36 am
Mine cracked and went blank yesterday (3/21/12) for no apparent reason other than having it in my pocket. Thought this was supposed to be a tough phone. Don’t have the insurance since I am not rough with my phones and over 15 years have never damaged a phone. Guess I’m screwed.
12.
Gary says:
March 29, 2012 at 3:08 pm
Ok. Add me to the list. Got the Razr Maxx for my son and the screen lasted 4 DAYS! Now it has a nice crack across the middle. No abuse. I know for certain he does baby his phone and really loved this one. Now he’s heart-broken. Whole family has various Motorola Droids. None have had any problems. 4 days? Didn’t get the insurance since never really needed it before. To say I’m angry is an understatement.13.
kim says:
March 29, 2012 at 5:25 pm
I too am having the same problem. I have had my new droid razor maxx for only 13 days. I woke up this morning, turned my phone on and saw multiple cracks all over the glass screen. I did not drop it, sit on it or hit it on anything. I went to Verizon wherein they told me I must have done something to cause the cracking of the phone and that all I could do is file an insurance claim (which I have) and pay MORE money on top of the $300 already paid for another replacement phone. I would be more than happy to do that if it was in fact MY fault but it wasn’t. I take care of my personal items and seeing that it isn’t even 2 weeks old I do not feel it is right to make me shell out even more money for an obvious manufacturer’s defect. I have contacted Motorola about their gorilla glass and can only hope that they will rectify this issue. I have been a loyal customer of Verizon and find it very disheartening that they would not fix or replace the phone at no cost to me. I had the original droid for over 2 years with absolutely no problems. Clearly, there is a problem with the manufacture of this phone if so many of us are finding ourselves on this website writing about the same issue.
14.
Johnny Z says:
March 29, 2012 at 10:31 pm
If you guys get anywhere with Motorola regarding the broken screen issue please let us know. Until then, I suppose we can continue to stockpile similar happenings here and then try to move forward as a group. Power in numbers, and thanks for sharing everyone.
15.
kirk says:
April 1, 2012 at 2:24 pm
Ive had the razr maxx for six weeks. While using the phone, i ended a call. Pressed the homepage button and the glass shattered in my hand . The phone has never been dropped, impacted by anything or otherwise misused or handled roughly or improperly. Ive taken the phone to 3 different Verizon stores and got the same replies that ive aeen written here. I also contacted Motorola and got a very unwelcome runaround. I sent them an email today demanding contact information for the president of Motorola. I have insurance and have filed a claim only to be told by Asurion they have no razr maxx’s in stock and i will have to wait. This has been a circus! I have insurance in case of accidental damage. This was not accidental damge, its a manufacturer defect in the glass. I was treated so poorly by Verizon and Motorola that i will now not let this go. Why should i have to pay an insurance deductible six weeks after i bought an already expensive phone because of a manufacturer flaw? When i get my new phone i will be happy to send this phone to someone who can forensically identify what ive told motorola and verizon. The glass shattered through NORMAL use.
16.
Cath says:
April 2, 2012 at 8:20 pm
Got my Razr Maxx 6 weeks ago. Dropped it yesterday and the screen shattered. I don’t have insurance as I have never damaged a phone before. My prior phones have all survived my 8 year old as well. Seems really questionable that this product is so delicate. I got no where with the store in when questioning the quality of this phone.
17.
Jordan S says:
April 2, 2012 at 9:39 pm
Same story. I baby my Maxx and have never dropped it. I was driving and set my phone on the passenger seat (it did not move). I get home, put it in my pocket and go inside. Take it out a few minutes later and the LCD screen had cracked (not the glass) near the SIM card slot. Only thing I can think of is I put some pressure on it when I put it in my pocket but nothing more than what I’d consider normal. If you didn’t get the insurance Verizon just did open enrollment on their website for anyone who still wants it. I don’t know if it ended yet.
18.
Jimmy says:
April 3, 2012 at 1:33 am
I have had my maxx for 6 weeks. I protected it with an otter box case, but only to be disappointed when it feel from my work desk on to CARPET and shattered my screen. Called Motorola got nothing accomplished they really don’t care about their customers. And Asurion has been trying to get me to down grade it seems like to me this phone was put on a pedelstal for its greatness when it was cheaply made not great screen wise. Never had this problem before with any my other droids smartphones. I am highly disappointed, and very angry. I really hope the problem with this phone reach the right source to escalate it so that something can be done about it.
19.
Clancy says:
April 3, 2012 at 4:02 pm
Got my razr maxx. dropped it ONCE on carpet and it shattered the entire screen. major cracks everywhere. spend 300 bucks plus now repair because i didn’t get insurance. unbelievable. I feel you all.
20.
Adam Stanner says:
April 4, 2012 at 12:34 pm
I had the same thing happen to me. I have the original Droid Razr. I have had it for a little over 3 months. It was sitting on my kitchen counter when I noticed a crack in it. It has NEVER been dropped. There is a small parabolic crack right over the SD/SIM card door that can be felt, and another from the top edge of the SD/SIM card door across the face that cannot be felt. Everything still works though. It seems to me that the SD card door is the weakest part of the frame and the phone probably flexed there slightly cracking the glass. I guess gorilla glass and kevlar don’t mean a thing. I otherwise love the phone but if it can’t stand up to VERY gentle handling I don’t know what to do. I do know that my next phone will NOT be a Motorola/Google debacle. I am all about open source and the Android OS but the OS doesn’t really matter if the hardware can’t stand up to LIGHT everyday use. It is a shame when my last phone, yes up until a few months ago, was the original Razr flip phone. That thing was awesome. I have carried an Apple iPod around without a case for two years and it has not a single scratch on it. Guess my next phone will be an Apple iPhone 5 LTE or whatever name they decide to give it.
21.
Janet says:
April 4, 2012 at 6:40 pm
I have had my Razr MAXX for almost two months now. I put Pandora on jumped in the shower, got out of the shower to discover my screen was cracked from the inside. Phone is now completly useless. I also called Verizon who claims they have NEVER heard of this issue…Even though it happenend to my brother in laws phone the day before. He was within his 14 day window so his was replaced. I now have to go through insurance claim..kicker line is they want me to take a down grade as well…they say they dont have a phone to replace it with. Why do i pay insurance then? Dealing with Motorola as well, but they are acting the same way as Verizon. I was upset to pay my deductable after all the money I already paid, but my thing is, are we gonna have to pay 99.00$ every two months?
I seen on another blog that whats happening is the phone gets hot from NORMAL useage…due to the size of the Razr and MAXX the battery swells and creates pressure causing the screen to …yup you guessed it CRACK…so irritating.
22.
Johnny Z says:
April 4, 2012 at 9:08 pm
@ janet
That is interesting. The phone battery expands when hot and it has nowhere to expand to…??? I wonder if not having any way to remove the battery without tearing it apart makes that happen more…
23.
Dave says:
April 5, 2012 at 12:03 pm
Dropped my RAZR MAXX last night at home. It hit my soft shoe and the carpet. When I picked up the internal screen was cracked/smashed in multiple places. In the first week or two I had it, I had actually dropped it in a parking lot. A little nick on the corner, but fine. When I drop it on something soft, the screen shatters. The external gorilla glass is fine, but internally it looks like somebody beat it on a rock. Definitely an issue.
24.
Charlie says:
April 5, 2012 at 12:52 pm
Had my phone 2 hours, never dropped. Screen cracked on inside. Verizon store says physical damage cannot replace. Are they kidding me? Had it in pocket so I must of sat on it is what the guy said. I’m at store right now writing this from a display phone, I’m so fikg ****** . Had my Motorola x for years never had a problem. Don’t buy this phone, obvious corporate Motorola rushed this phone to public.
25.
Chris says:
April 5, 2012 at 2:50 pm
Had phone 5 days, nothing happened to it. Finished a call, put phone on counter and screen cracked. Verizon says can’t replace and have to pay insurance deductible because it’s damage not a defective product. Motorola says 5-7 business days after they send a label (up to a few weeks without a phone??) to determine IF it was defective or damaged. Then defective phones are repaired–”we don’t exchange products” What a racket!
26.
Jerry says:
April 7, 2012 at 4:17 pm
I had my phone 1 week and I dropped in from about 2 feet and the screen was shattered in 2 places. Very cheaply made screen for sure.
I have dropped many other phones with no problems
27.
James says:
April 8, 2012 at 11:04 pm
wow, guess Im not the only one,huh. I was so loving this droid for three days, but I dropped it. I could have dropped a drinking glass 1.7′ to the dirt would not have broke,, this thing shattered, done, completely over. Didn’t get insurance,,lol dam.
Didn’t get insurance because had last two droids til contract ran out got free upgrade, thats two year per phone without a scratch this max looks like I taped a few firecrackers onto screen and blew it up. Maybe they need to design a replacement we can just snap a new one on ourselves for 10 too 20 bucks and we all would be mo happy:)
28.
Mike says:
April 9, 2012 at 8:12 am
Yesterday, I got a phone call at an irritating time and kinda smacked my phone with my fingers and it slightly cracked something inside. The screen is blank and won’t come on. I can’t believe I broke it with the tips of my fingers.
29.
Aaron says:
April 9, 2012 at 9:15 am
Mine is already broken but if someone had a video of it charging every time they might catch it breaking on its own. Publish that and save us all.
I never dropped my Maxx and does not show a single scuff, I believe the screen broke from internal pressure from a hot li-po battery.
30.
Jeff says:
April 9, 2012 at 8:11 pm
I had my phone for four days. It fell out of my pocket while having lunch. No crack then. Had a long phone call later that night, when I was done there was a crack in the glass. Verizon wouldn’t do anything.
31.
Todd says:
April 10, 2012 at 10:27 pm
My son had this phone 6 weeks dropped it the glass shattered. Luckily we had insurance on the phone, got a replacement less than a week ago, dropped it on the carpet tonight and the glass shattered. Called Verizon and they said they have had no prior complaints of glass breakage. The Gorilla glass obviously isn’t what they say it is! Just a piece of JUNK!!!! Don’t waste your money!!!!!!!
32.
Chris Jacobs says:
April 11, 2012 at 2:19 am
Had my maxx for about two Weeks, woke up today to a cracked screen. About five min ago as I was holding it on Facebook I heard and felt it crack again! I haven’t dropped or banged it around at all.
33.
miriah overbey says:
April 11, 2012 at 9:55 pm
I too, have had similar problems. My phone just mysteriously cracked. I’ve never dropped it, and it has an otter box…and it still cracked. Bunch of crap. :-(
34.
krista says:
April 13, 2012 at 1:35 am
I had my new Razr for eight days when I noticed a crack in the screen. The crack goes all the way thru the glass to the bottom of the phone. I did not drop the phone or do anything that would damage it. I was taking extra special care with my new phone. I contacted customer service via email. They told me to get insurance and then file a claim. I did that and of course the claim was denied because the damage occured before I got the insurance. It is an unethical business practice for Verison Customer Service to have told me to do that. After getting the insurance, filing a claim…it was outside the 14 days I had to return the phone. The first service rep I spoke to should have told me to return the phone right away, instead I was told to file an insurance claim. I have emailed with 4 different service reps from Verizon and they keep suggesting I file a claim even though I have explained that I did file a claim and was denied. I am very disappointed with Verizon’s customer service.
35.
Amy says:
April 13, 2012 at 5:15 pm
On April 11th, I followed my normal morning routine. I removed the phone from my end table and its charging cable, and placed it in my purse. I then walked from my home, approximately 50 – 75 feet to my car. When I arrived at my car, I placed my purse on the passenger seat, and got into the car. Upon removing the phone from my purse to make a call, I saw that the screen had a small crack in it. The crack begins/ends right at the location of the power button, which must be pressed each time that the phone is to be unlocked/activated for use. I state this simply because it could be considered a ‘stress’ point, and perhaps have some bearing on how the phone may have been damaged. It should also be stated that this same routine had been followed for the previous 7 days since I purchased the phone. The phone was not being subjected to any treatment that would fall outside of what one would consider normal use. This is the same routine I have followed for years, with several other phones, including a BlackBerry Curve and a Sanyo Katana. Each of which I maintained service on for approximately 2 years, to the best of my recollection. I mention each of these phones specifically because unlike most ‘clamshell’ style phones, the Katana has a small exposed screen and the Blackberry has a fully exposed screen. Neither of them have any cracks to their screens, and even the scratches to them are minimal. This Motorola Razr phone is advertized to have ‘Gorilla Glass’ which while not unbreakable, is supposed to withstand quite a bit of stress. One website (I believe Corning or Motorola) indicates that the breaking point is around 121 pounds of pressure. I believe that there was a defect in this single particular piece of equipment (that may or may not be a singular incident) that caused it to break under normal use. It is also my belief that even if there is no current record of a ‘known issue’ with this product, it stands to reason that someone has to be the first to have the problem before it becomes a known issue.
36.
lane says:
April 13, 2012 at 9:07 pm
Phone falls from car seat to car floor..carpeted, 18 in fall , screen cracked! Unbelievable! ! ! ! ! !
37.
Cameron says:
April 14, 2012 at 12:54 pm
Had this phone since early February. It is the best phone I’ve ever had. It has survived absolutely horrible drops. down stairs, onto solid concrete (multiple times, I work in a warehouse.) It has been stepped on. It has been rammed or bumped into table edges while in my pocket (glass facing out). Not a single time did it crack. I went to band practice last night and it was sitting on my guitar bag. I put it in my pocket to go home, then I pull it from my pocket after I get home and the gorilla glass (NOT THE LCD) is cracked right next to the earpiece. It is shattered and there are cracks leading down the screen.
I called Motorola. They want $160 plus tax, which makes it $177, plus shipping to and from Texas. No doubt going to add it up to $200. That is 2/3rds of what this phone cost me. Called Verizon, no help, they were surprised that the actual gorilla glass shattered. I did tons of research on replacing the screen. Most of the time you need to purchase the digitizer (gorilla glass screen) AND the LCD. If you are really skilled and have nimble fingers and a clean work environment, I have learned you can replace just the digitizer. But it is pathetic that the gorilla glass had a nasty shatter, not crack, but SHATTER and the LCD works fine.
I have called numerous cell phone repair places. And they have given me the estimate of $220-250. This is absolutely ludicrous. I might as well buy a new one. Be this a warning to all people who buy this phone. This phone is amazing, when it works. But please do NOT skip out on the insurance. The most you will have to pay with it is $100. Do not make my mistake. Do not rely or trust the Gorilla glass.
Motorola is so very much designed to scam its customers. Physical damage voids the warranty. Are you kidding me? The most common problem, voids the warranty. And it must always be the customers fault. No, nothing goes wrong in manufacturing. Nothing. I will suck it up and probably use it with the cracked screen until Motorola gives me a better offer or I just cant stand it anymore and just get the f***ing repair. It makes me grit my teeth that Motorola offers the lowest price on screen repair.
38.
John says:
April 15, 2012 at 8:02 am
My 3-month old Razr screen cracked (never been dropped) when I had the audacity to press the lower left button with right hand while holding in my left. Apparently, the “Gorilla glass” is not designed for the rigors of, you know, using the thing like a phone and pushing buttons. Store basically called me a liar and told me not to bother sending it in, they’d send it back. I plan on a claim (probably arbitration, since they usually make you sign away your right to sue). I’ll see how it goes. This phone felt for three months distinctly like a beta version they rushed to market in time for holiday shopping season.
39.
John says:
April 15, 2012 at 3:35 pm
As a follow up to my prior post, the Verizon agreement says you can either arbitrate or pursue in small claims court. There is a dispute resolution form on verizon’s website you can use to initiate the process. I’ll try to come back and weigh as I navigate the process with thoughts/issues.
40.
Kereen says:
April 16, 2012 at 9:31 pm
I’ve had this phone for just over two weeks. I was pushing some icons up to trash and the screen cracked – I now have a nice thumb-sized crack near the power button. As with everyone else, Motorola and Verizon decided there was nothing they could do other than charge me more money. Glad to know that the $$$ I spend on a cell phone account means nothing to them.
41.
chupper says:

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

Just a heads up on verizon scam

I just wanted to give everyone a heads up that there is yet another verizon scam going around. Just got a call from (800) 888 9617 saying I have won the verizon price or whatever said I won $123 off my bill, then to log into vzw123.com. This is not real, someone just trying to rip people off.

I just received the same type of phishing scam call. It was showing in the caller ID as 800-888-9620 and upon answer an automated recording indicated that Verizon was calling about a pending $123 refund check. They indicated that I needed to visit vzw123.com and enter my account information to claim the check. The recording played twice and the call disconnected. Seems like there are a few variations of this scam floating around using a variety of spoofed caller id numbers (CSID) and a variety of websites addresses.

After upgrading to IOS 5.1 I no longer can see Verizon at the top of my Iphone and under settings general Network says Not Available Why is this? Did the upgrade cause this?

after upgrading to IOS 5.1 I no longer can see Verizon at the top of my Iphone and under settings>general>Network>says Not Available Why is this? Did the upgrade cause this?
steve

See this tip --> http://support.apple.com/kb/TS1559
If this doesn't resolve it you most likely have a hardware failure. Fortunately, your phone is in warranty, so if you take it to an Apple store they will replace it.

I have an iPhone 5 on the Sprint Network. My iMessaging seems to work when it wants to when sending a message to others on the Sprint Network. I can send an iMessage to someone on Verizon during the same time and it works just fine?

I have iPhone 5 on Sprint. My husband is also on Sprint and my iMessage to him seems to work whenever it wants. I can iMessage to friends who have Verizon at the exact same time I am trying to iMessage my husband and the iMessages will go to and from the Verizon friends just fine, but not to my husband. With him its not even pretending to send our messages as iMessages. The send bar isn't even blue to him. To me this seems like an issue with the Sprint Network, but I wanted to see if anyone had had the same/simmilar issues and it ended up being the phone.

I can tell you that with Sprint their coverage area isn't as good as Verizon or AT&T.
Are you sending these imessage while on wifi or cellular data? Also your husband would need to be in a good coverage area.
Usually when imessage is unavailable it will send it as a text. Does your husband receive your imessage as a text?

10yr customer switching to AT&T from Verizon for the Nokia 900 Lumia

So I've been with Verizon for almost 10 years. That's about $20,000 to $30,000 I've given them. I know that's nothing to a massive company, but I also know that it's not peanuts either. I have been very happy with Verizon during those years (though I have gotten sick of every single other company always having nicer, better, cooler phones). But their service has been good, as well as the customer service. However, I have gotten to a point where I don't like the android phones at all, and don't really like iphones either. I've been sitting on an old HTC TP2 and now am out of contract. I was hoping Verizon would get the 900 Lumia, but it has now been announced as AT&T only. Why does Verizon always have to be the last company to get any sort of innovative phones?
I am about 90% sure I will be switching to AT&T. I don't like the way Verizon clings to their droids, how their salespeople only push one or two devices, and I don't like how they handled their iphone introduction (instead of innovating, they just jumped on the bandwagon a few years too late).
I know that the people interested in Windows Phones are a small minority, but if we can get this thing to trend it might get someone's attention. At worst, make them consider bringing in some new phones. I don't want the dumbed-down 700 series Nokia phone.
Anyone else considering a switch to AT&T?

They did it once already.
On 12.01.2012 20:36, jcb193 wrote:
RE: 10YR CUSTOMER
SWITCHING TO AT||AMP||T FROM VERIZON FOR THE NOKIA 900 LUMIA
created by jcb193 in Windows Phone Discussions - View the full
discussion

How do you increase the voicemail volume on an iPhone 4s ( Verizon ). The phone volume is fine. It is when I retrieve voicemails. Even the speakerphone is faint. I have adjusted the side volume buttons and the volume control in settings.What am I missing?

How do I increase the voicemail volume on an iPhone 4s ( Verizon )? The phone volume is fine. I have adjusted both side volume buttons as well as the volume control in settings.

Number one - that person has given you false information...the Apple store genius bar supports all Apple products whether in or out of warranty. Checking is free, service on an out of warranty item is not free.
Try a reboot by holding both the power and home buttons until the apple logo appears, ignore the red slider if that appears.
Since you show that you have iOS 7.0.3 you might want to update that iOS to 7.0.4...plug the iPhone in so you are on a solid power source, then while on a WiFi go to Settings > General > Software Update and update to 7.0.4.

I love my Verizon, yes I really love my verizon that the only reason behind this story

Hi there,
I love my Verizon, yes I really love my verizon that the only reason behind this story but the service made me hate the same Verizon. When I took the Verizon connection I was so happy because I am doing a right thing. but now I feel the same that I have done a wrong thing.
1. Gift Card is reaching me till now.. hope I will get it when my contract ends!!!
I ordered this FiOS service by February and got a offer of 200$ gift card from Best Buy... I am getting the card till now.. no tracking.. no response... whenever I call them the response is really very nice. the call will be on hold for about an hour and then a voice will come then I have to explain the situation for about 20 mins, then he/she find the gift card is delivered to some other address. Then give me a waiting period of 3 weeks. I have waited atleast 5 * 3 weeks, between these period of time atleast 20 calls to you guys.
Don't you think how lucky I am... ha
A GREAT customer service.. which made me so happy. Thank you one and all.
2. Billing Issues:
I took a plan called FiOS freedom bundle offer. It costs $ 94.99 when I ordered, but later I came to know that is excluding taxes, that is fine so the total expected was some where around 105 to 110 $. But how great it worked for me... I haven't paid that less amount till now. see how much I paid till now...
Month Amount
March $189.53
April   $120.07
May   $120.07
June  $113.40
July   $113.39
and now the story begins again...
August $152.83
Whenever I call the customer care to ask clarification they will tell "**this will not be charged from next month". But there will be no answer why that was charged. I never even thought of writing this big story to some one like you but I am really sorry to say if this continues then your business will never endup in success.
Please consider this as me one and only request and do something.
$200 worth of Best Buy gift Card and
Take away all the additional options in my package and give me the bundle offer bill I ordered $94.99 + Taxes. I wont encourage paying not even one dollar more than that.
With lots of worries on my ever best Verizon,
James {personal information removed for privacy}
Message Edited by CharlotteS on 08-14-2008 08:35 PM
Solved!
Go to Solution.

Since this is a user Forum, James, you'll probably need to contact Verizon again. Contact Us
The only thing I can offer is this link: http://www22.verizon.com/awaitingfreereward/
Good luck and sorry we couldn't be more of a help.

I have i phone 4 from verizon and the power button is not working

I have i phone 4 from verizon and the power button isn't working anymore, I bought my i phone 8 months ago.
What options do I have and what should I do ?

Hello James,
The flashing WLAN light means activity (data getting transferred). Try disconnecting all your devices and check whether the light is still flashing or disconnect the router from internet and do the check.
Do you have your SSID as linksys or the default one? If your neighbor has the same SSID, then traffic could result from your neighbor's one. Try changing your SSID and password. Make your security WPA/WPA2.
Hope this helps,
Thanks
Vijay

My ipad was stolen this morning. what steps should i take? I am filing a police report; does Verizon have the serial number of the ipad that I purchased through them? I have total moble protection; how do I file a claim?

My ipad was stolen this morning; can Verizon track the location of the device an assist the police department in recovering the device? I am filing a police report does Verizon have the serial number of the device for me to include in the police report? I have Total Mobile Protection and need instructions for filing a claim. Is here any other steps I should take?

If the iPad was running iOS 7, the thief/finder will not ever be able to use it.
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
Apple (and no one else) can not assist (with serial number or iCloud) in finding a lost or stolen iPad.
Report to police along with serial number. Change all your passwords.
These links may be helpful.
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
What to do if your iOS device is lost or stolen
http://support.apple.com/kb/HT5668
iCloud: Locate your device on a map
http://support.apple.com/kb/PH2698
iCloud: Lost Mode - Lock and Trace
http://support.apple.com/kb/PH2700
iCloud: Remotely Erase your device
http://support.apple.com/kb/PH2701
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
General steps to follow for a Stolen iPad
http://stolen-ipad.com/
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
What NOT to do if your iPhone or iPad is lost or stolen
http://www.tomahaiku.com/what-not-to-do-if-your-iphone-or-ipad-lost-or-stolen/
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st Len
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
http://support.apple.com/kb/HT4061
 Cheers, Tom

Day 11 of 14, New too Verizon and the new Thunderbolt, do we keep it or send it back?

I have had a number of surprises so far after coming to Verizon with the new Thunderbolt.. We ordered 2 bolts. The battery issue was disappointing, but a bigger battery will fix it, and/or a daily charge seems to take care of it.
I live in the country on fridge of the city, my wife came from provider Sprint, and I came from AT&T. We never had problems with our prior carriers, but must be out of range for the Verizon tower due to the bad signal and sound quality when making calls from the house. Verizon suggested a network extender, so we had them send us one. It did fix the signal and the noise problems at home. Plus can take with us on the road,, guess this problem is fixed too.
My wife's Bolt had static and noise in any area, 3G or 4G. Mine has been great. I called Verizon they said to take it to a Verizon store for an exchange. I bought the phone online with Verizon, but the brick and mortar stores said they could not do it, I complained and did get them to change out the wife's Bolt. The replacement serial and mac address was several thousand letters and numbers higher, so expect her phone was built early, but the new replacement is quiet, no noise problem solved.
The 4G is very fast, speetest.net I was surprised how fast it is. I love the phone, but I worry with all the issues people keep finding, and I really have not seen any official Verizon communications on what is actual and what might be in progress to fix for good. Forums are great, but does Verizon read these posts?
I am on day 11 of 14. First timer to Verizon, Thunderbolts aside, do you like them as a wireless carrier? Thunderbolt's, we like them very much, but I now wonder if maybe insurance is a good idea, seems like we may have many issues in the future too. I was on the build team for the HP Glisten, we had many issues on our first phones too, but eventually got it fixed too, in fact the prototype I still had when I left AT&T to come to Verizon. I think we are going to give the phones a couple more days of heavy workout, and then decide.

So far so good, a few hiccups but Verizon has supported me so far on each issue. Some responders from the support line where not as good as others, but I did find several who were more than helpful. The forums here are helpful too, aggravation does make some of the posts bias against the phone, but there are some good posts out there and the solution found posts will help us all.
Everyone who owns a Thunderbolt just needs a little patience, it is a new and powerful device. I'm sure HTC and Verizon are working out the confirmed bugs, and will roll out confirmed updates when they have gathered more data. When I was prototyping the obsidian, which we marketed as the glisten, we had many issues too, but in the end worked most of them out.
The thunderbolt should also follow same result as long as Verizon and HTC keep it in the front line, so far they are still marketing it, even with having the Iphone now in their portfolio. I viewed a wirefly.com smackdown between the Thunderbolt and the new Iphone, and to me, I do like the Thunderbolt best. On to day 12, so far so good.

Will verizon get the blackberry torch?

Will verizon get the blackberry torch? I am incredibly picky when it comes to phones and i have fallen in love with the blackberry torch but i do not want at&t service at all so I figured I would ask here hoping someone might have the answer.

Have a link? As mentioned, my research couldn't find anything about CDMA.
Would love to read an official statement. Thanks.
BTW, know what is listed at Shop BlackBerry, they never sell anything except GSM.

Can Verizon add the pay date to the e-mail that is sent for billing reminder.

Can Verizon add the pay date to the e-mail that is sent for billing reminder.
Then you would have to sign on to look that up.
Your current bill
for your account ending in 4609-00001 is now available online in My Verizon
Total Balance Due:
$261.11
Keep in mind that
payments and/or adjustments made to your account after your bill was
generated will not be reflected in the amount shown above.

The email is quite direct. Log on to my verizon at www.verizonwireless.com and on the front page it tells you your due date.
as a rule unless you requested paperless billing, you will get a paper invoice in the mail as well.
it is due before or on your account closing date. My service runs from the 5th. of the month until the 4th. of the next month so the bill must be paid on the 4th. at the latest. (if paying on line)
if you pay by check you have to mail it at least five days in order for it to reach the payment processing center, or you can pay at any verizon wireless corporate store via check, credit card or bank debit card.

Getting rid of Verizon within the next few months.

I'm just here to join another long list of Verizon haters.
I have been a loyal customer to Verizon for the past 12 years at two locations. I have used their DSL service ever since it became available in my area - had I known it was going to stay the same for much of that time I would have made the switch a long time ago.
When I was first able to purchase the enhanced Internet package (about 2 years ago) I was receiving 3Mbps and it was comparable to cable but now 2 years later cable has speeds surpassing 50mb and I'm stuck with 1.1Mbps (it seems for the past 6 months we've been receiving 1Mbps or lower even though we have purchased the higher tier package).
Now on to telephone quality... Calls are dropping and full of static on some days while others it's dang near perfect. However, this is a land-line service and we shouldn't be experiencing this period!
To sum this up I plan on canceling my Internet and Phone service to go with Cable. I can receive a 10mb service and phone line for the same price I'm paying Verizon - heck I might even upgrade it (just 20 bucks more) and get the 50mb service.
I am also a Verizon Wireless customer and they have recently informed me that my grand-fathered data plan won't work with new devices and so I will be canceling that also and switching to the more affordable AT&T plan with better phone options/discounts as well.
I was very optimistic when I first became a Verizon customer as I thought things would always improve and at the time they were leaps and bounds ahead of Cable and other service providers. But it seems like they have forgotten about rural areas and are wanting to get everyone switched to a wireless form of internet where they can charge you an arm and a leg for each gb you use - so for those of us that like watching netflix, playing online games (in which we download a lot of them), etc will be paying them a small fortune each month. --- Well not me.
Just my .02 and I'm sorry I feel this way but this is getting ridiculous.

I'm right behind you. For a month I've been paying for 2.5 MPS and getting .74 on good days. Despite numerous phone calls Verizon has done nothing to address the issue.

I noticed yesterday my Iphone 4s does not say verizon at the top anymore. I tried calling *228 and did both options mutiple times and it hasnt changed. Also when i go to settings general about the network tab says unavailable. how can i fix this

I noticed yesterday my Iphone 4s does not say verizon at the top anymore. I tried calling *228 and did both options mutiple times and it hasnt changed. Also when i go to settings>general>about the network tab says unavailable. how can i fix this

Can you make and receive calls and texts? If you can, I wouldn't worry about it. If you can't, you may need to call Verizon. However, try this first. The 4S has a Vodafone SIM card in it for foreign travel. Try taking the SIM out and doing the *228 again. Once it activates properly, you should be able to put the SIM back for safe keeping. It's not used in the U.S.

Verizon Scams the Mentally Handicapped

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