Verizon sent me the wrong phone and now wants to charge me 149.99 to send the actual phone i ordered
So my phone broke, so I took it to the verizon store and looked at new phones. I then went home and ordered a phone over my landline. I was told exactly how much the phone would cost. I was told I would recieve my upgrade and they would be really nice and include a credit for the mail in offer.Oh great I said I will take it! then they sent me a phone I never ordered!!!so I called them and said hey you sent me the wrong phone, and they said oh no problem we will make notes in your account and please take it to the nearest bverizon store to just exchange it for the phone you actually ordered. So I happily go to the verizon store and ten hours later i still have no phone.they refused to honor my online price in the store!they said they would be happy to give me the phone i ordered but now it would cost me 149.99 instead of the price I ordered it for. This is ILLEGAL you cannot ship the wrong item and then charge the customer 149.99 to exchange the wrong item for the proper item IT IS ILLEGAL it is called bait and switch and is the basis for a lawsuit. I have been without a phone for a week, and they are now checking the recorded phone call to verify the deal they made!what?
You should have required them to replace the phone via mail. The mail-order store and the brick & mortar stores are separate entities and often have different pricing and/or rebate requirements.
Good luck with your lawsuit.
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