Verizon Services in Anchorage Alaska area

I am considering buying a pet tracker that relies upon Verizon cell network coverage to operate. I am aware that Verizon service is coming to Alaska, but will this device operate now. http://www.pettracker.com/ Tagg pet tracker

Verizon Wireless only has their 4G LTE network in Alaska. It doesn't have any of their voice 1xRTT network there. In looking at the website you posted, the tracker uses the 1xRTT network from Verizon Wireless. Since Verizon Wireless doesn't own the frequencies for their 1xRTT network in Alaska. I believe the local cellular carrier does. If and when Verizon Wireless does introduce their voice network in Alaska, it will likely be a Voice over LTE (VoLTE) network. The pet tracker company might want to start working on a device that connects to the 4G LTE network soon. Verizon Wireless will eventually shutdown the 1xRTT network and re-farm it for 4G LTE. That is their future plans as they have stated in past press releases.

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Restore the iphone.
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HOW DO YOU FEEL TOTALLY ABOUT VERIZON SERVICE...PERIOD

DISAPPOINTED IN THIS HOME CONNECT AND VERIZON SERVICES. MY FATHER HAS HAD VERIZON SERVICE RESIDENTIAL (LANDLINE) FOR YEARS. HE DECIDED TO GET A CELL PHONE. WE WERE (SUCK IN) TALKED IN BY A WIRELESS REPRESENTATIVE PERTAINING THE LANDLINE PHONE FOR A BETTER DEAL UPON PURCHASING THE CELL PHONE. WE DECIDED TO CONTINUE TO KEEP THE NUMBER TO THE LANDLINE PHONE. SINCE RECEIVING THE HOME CONNECT....WE HAVE HAD A GREAT DEAL OF BAD EXPERIENCES WITH THE HOME CONNECT TO THE LANDLINE. WE WENT TO PURCHASE A NEW PHONE FOR THE LANDLINE PHONE. WE ARE NOT PURCHASING THE HOME CONNECT BOX TOTALLY. THE CELL PHONE WAS FREE WITH 2 YEAR CONTRACT AND WE ARE SUPPOSE TO HAVE (2) SEPARATE LINES. ONE FOR THE LANDLINE AND THEN ONE FOR THE CELL NUMBER. IT APPEARS THAT THE REPRESENTATIVES AT VERIZON ARE DENSE ABOUT THIS SITUATION. THEY DECIDED TO PUT OUR LANDLINE PHONE SERVICE UNDER WIRELESS AFTER WE HAVE BEEN WITH VERIZON RESIDENTIAL WITH THIS SAME NUMBER FOR YEARS. THEREFORE, WE ALREADY HAD A LINE WITH VERIZON RESIDENTIAL. HOWEVER, BECAUSE THEY DECIDED TO PUT US UNDER THE VERIZON WIRELESS WITH THE LANDLINE PHONE AND CELL PHONE BECAUSE OF THE HOME CONNECT. THE BILL WE HAD WITH VERIZON RESIDENTIAL PERTAINING TO THE SAME LANDLINE PHONE WITH HOME CONNECT WAS PAID. THEY ARE TELLING US WE HAVE TO PAID TO ACTIVATION FEE SEPARATELY ALTHOUGH WE HAD A LANDLINE WITH VERIZON WIRELESS. ALSO, THE AMOUNT THEY ARE CHARGING FOR THE VERIZON WIRELESS HOME CONNECT LANDLINE IS NOT UNDERSTANDABLE. WHY?!?!? BECAUSE WE JUST PAID FOR THE BILL TO THE SAME LANDLINE SERVICE WITH VERIZON WIRELESS. THEN THEY MISSPELLED OUR LAST NAME FOR THE VERIZON WIRELESS BILL TO WHICH THEY ARE CHARGING FOR THE LANDLINE SERVICE AGAIN UNDER THE SAME ACCOUNT USE FOR THE CELL PHONE. IN A MONTH TIME VERIZON WANTS US TO PAY ADDITIONAL $100.00 FOR THE LANDLINE SERVICE UNDER THE VERIZON WIRELESS AFTER PAYING BEFORE THE BILL DUE ON JULY 12 2014 WITH VERIZON RESIDENTIAL. THIS MEANS WE ARE PAYING ALMOST $200.00 FOR THE LANDLINE SERVICE FOR VERIZON WIRELESS AND VERIZON RESIDENTIAL. THEN THE SERVICE WITH THE VERIZON WIRELESS FOR THE LANDLINE SERVICE USING THE HOME CONNECT BOX IS SAD, PATHETIC AND DISGUSTING. THE SERVICE IS AS THOUGH THE LANDLINE HOME CONNECT IS BEING USED AS A MOBILE PHONE IN LIEU OF A LANDLINE PHONE. WE GET RESPONSE ON THE LANDLINE SUCH AS TEXTING, ETC. HOW CAN YOU DO THIS WITH A CORDED LANDLINE PHONE. ALSO, IN ADDITION TO THE EXTRA $100.00 FOR THE LANDLINE HOME CONNECT WITH VERIZON WIRELESS AND ALSO WANTS US TO PAY ALMOST $100.00 FOR THE CELL PHONE TO WHICH THE PHONE ITSELF IS FREE! WE NEVER HAD TO PAY FOR CALLER ID TO BE DISPLAY ON THE LANDLINE PHONE BECAUSE IT WAS PART OF THE VERIZON RESIDENTIAL SERVICE. WE ONLY ASKED THAT THE SAME SERVICE WE HAD WITH VERIZON RESIDENTIAL. OH!!!! PLEASE ALLOW ME TO EXPLAIN THIS. WE DISCUSSING THIS SITUATION WITH VERIZON WIRELESS TO WHICH BOTH SERVICE IS (NOW!!!!) UNDER VERIZON WIRELESS UNDER THE SAME ACCOUNT NUMBER...IT ALWAYS APPEARS THESE REPRESENTATIVES CAN NEVER, NEVER LOOK AT THE HOME CONNECT LANDLINE ACCOUNT UNDER THE SAME ACCOUNT NUMBER WITH THE CELL PHONE. OH!!!!! THE TELEPHONES NUMBERS ARE DIFFERENT FOR EACH. WE CONTINUE TO KEEP THE SAME NUMBER FOR THE LANDLINE HOME CONNECT. THE REPRESENTATIVES/VERIZON WIRELESS IS CARRYING THE LANDLINE HOME CONNECT AS IF IT IS A MOBILE/CELL PHONE WITH A HOME CONNECT DEVICE. RIDICULOUS, SAD, PATHETIC AND DISGUSTING!!!!!!!! THE LANDLINE PHONE IS NOT A MOBILE/CELL PHONE. THE OPERATIVE WORD IS "LANDLINE" WHICH MEANS A CORDED PHONE WITH ADDITIONAL CORDLESS PHONE. I DO NOT BELIEVE THIS MEANS A CELL PHONE WHICH IS MOBILE. THEY WANT US TO PAY ADDITIONAL $100.00 FOR THE LANDLINE PHONE WHICH IS NOT MOBILE AND $100.00 FOR THE CELL PHONE. THE BILL WILL BE NORMALLY UNDER $100.00 FOR BOTH SERVICES. I DO UNDERSTAND THE ACTIVATION FEE FOR THE CELL PHONE AND EVEN FOR THE LANDLINE SERVICE BUT AGAIN THE BILL WILL BE LESS THAN $200.00 PAYING THESE FEES. ALSO, THE SERVICE ONLINE TO CHAT IS PATHETIC AS WELL. WE TOLD THE REPRESENTATIVE THAT THE BILL FOR THE LANDLINE PHONE UNDER VERIZON RESIDENTIAL WILL BE PAID ON JULY 2, 2014 IN THE AMOUNT FOR ALMOST A $100.00. HOWEVER, VERIZON CONTINUE TO BILL US AFTER PAYING THIS AS IF THEY WERE NOT AWARE OF THE PAYMENT ON JULY 2, 2014 FOR VERIZON RESIDENTIAL. WE WERE SENT ANOTHER DEVICE AND RECEIVED ON JULY 17,2014. WE SENT THE OLD DEVICE BACK ON 7/18/2014. SOMETIMES WE BELIEVE VERIZON WIRELESS IS MESSING WITH OUR SERVICE ON THE LANDLINE HOME CONNECT. WE CONTINUE TO GET A CLICKING SOUND BEFORE ANYONE RESPONDS TO OUR HELLO BY THE TIME THE CLICKING STOP THAT PERSON HAS HUNG UP. WE GET RESPONSES AFTER DIALING A NUMBER ON THE LANDLINE FROM A REPRESENTATIVE TELLING US THE CALL DID NOT GO THROUGH...IT IS PATHETIC AND DISGUSTING. THE SERVICE SUCKS WITH VERIZON WIRELESS PERTAINING TO CUSTOMER SERVICE, ETC. THEN WE YOU TRIES TO EXPLAIN...THE REPRESENTATIVE WITH WIRELESS CONTINUE TO SAY WE CAN NOT REVIEW THE SERVICE WITH RESIDENTIAL TO WHICH WE DO NOT HAVE OR PROBABLY DON'T HAVE AN ACCOUNT ANY LONGER BECAUSE IT IS UNDER TO DIFFERENT NAMES MAINLY BECAUSE VERIZON WIRELESS HAS MISSPELLED. WE ARE TRYING TO RESOLVE THIS MATTER HOWEVER, TO NO AVAIL IT APPEARS THE VERIZON WIRELESS AND VERIZON RESIDENTIAL IS JUST AS BAD OF SERVICE AS WE ARE GETTING WITH THE SERVICE USING THE LANDLINE AT HOME. THE LANDLINE CAN NOT BE A MOBILE AS THE SAME WAY THE CELL/MOBILE PHONE. AGAIN, THEY ARE TREATING THE LANDLINE HOME CONNECT AS IF THE PHONE BEING USED IS A CELL PHONE AND IT IS NOT.

Also...
3. Because you're no longer with Verizon Residential you will have different billing with Verizon Wireless. That includes an activation fee when you create new lines of service as well as being billed one month in advance. This would reflect on the very first statement you received from Verizon Wireless.
4. If your cell phone and Home Phone Connect are showing on two different accounts, one line may have been placed on a sub-account. If you wish you can request that the two numbers be consolidated onto one account.
The next time you post, it would be easier to understand what you wrote if you would not type in all CAPS AND separate your individual concerns into paragraphs.
Thank You.

Do NOT sign up or Verizon Service!!!!!!

I really have no question just really hoping that maybe someone considering Verizon for service maybe saved from making that mistake!!! We have had Verizon for YEARS!!!! Just recently moved called to get everything set up for themove, at the end of the conversation I was very happy with the ease it was to set up transfer....NOT!! We were having other services hooked up that were dependant upon our Verizon services being on...so after talking to the rep we actually transferred our service the DAY BEFORE we actually moved. Well next day upon arrival it was not on so we had to rschedule the Alarm and Cable to come back out at a later date. Which ment extra fees for us, I called Verizon and there commentfor me was "well we can't help that it is not on that is beyond our control (really??) So this is a Friday and I was told the soonest that they could have someone out would be Tuesday of the next week...WOW that is ustomer service. Since this point it has been nothing short of downward slide! After Verizon came on Tuesday the man that did our installation informed us that the wifi box we had would not work but he was just going to swap it out with the one we needed, being that we had already had so much trouble. Our first bill came in and oh boy the fees on it made my head spin and I truely believe I could have spit FIRE at that point. The price I was told we would pay for phone and internet was $54.99 a month....well to my surprise we were being charged $101.00 oh and don't let me foget we were charged an early termination fee of $180 an equipment fee of $60 plus a partial month for our first month at the new home and ending fees for the house we moved from. I called and yes I was extremely upset, and to my luck I was connected to a man named Frank. Frank spoke to me as if he was above me and even suggested that I have my husband cal totake care of this because "men are a little better with these things jst as women are better with tending to kids and kitchen type things" NO I DON'T think so I am not the person that is going to tae that, so I told him to transfer me to a supervisor immeditely! His response was "No that isnot necessary if you would jut choose to understand that you are not right on this subject" I then DEMANDED he transfer me, so he placed me on hold and came back and said " I put you in line it will be at least a 45 minute wait" and disconnected from me. I waited about 10 minutes and hung up and called back and when conneced to an employee named Jontavia she appologized, I told her that I want him reported for the derrogatory way he spoke to me, shesaid she would notate th account but had no way of connecting me since she did not now what callcenter he was at. Jontavia did take care of the early termiation fee but she was going to have to put the rest in for her supervisor to approve, prior to hanging up I asked for her extension in case I had more problems. She told me that she did not have that but would give me her "Z number" and told me that her supervisor would call me back wihin 24 hours. Yesterday was 2 weeks and I decided to call back, I asked to seek to Jontavia and offered her Z number BUT guess what they have no way of connecting me....so I chewed out another employee after I tried to explain to her the whole story and her response was " I am not Verizon, but from looking at your account I will not be able to assist you until your account balance that is 2 days past due is brought current,,,,,,and here I sit waiting for ANOTHER supervisor to call me back. ****Do your self a favor RUN from this company! they have absolutely no care for their customers they just pass thebuck around ad around*****

Hi hatingVerizon,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon service is by far the worst. Customer service no better!

That is my suggestion. Anyone have any corporate verizon management emails? I'd like to share my thoughts to them and here.
First let me start off by saying in the past 12 years of owning a cell phone I have had almost every service provider in my area. (tmobile, at&t, spring, Verizon, & u.s cellular)
I have had them all and must say that by far Verizon is the WORST service and has the WORST customer service ever. I joined and got a family plan (2 lines) to save money. I started off with a blackberry curve 8530. The first month of service was ok, not great but ok. I decided I was already locked into my contact so I couldn’t get out and I would just stick with it. The phone itself was terrible, locking up, rebooting by itself, things getting scattered all over the place at random and the worst part is that it would always take 5 minutes to boot and drain my battery completely.
I called and opened up a trouble ticket and I was told from the customer service lady that the phone rebooting itself was very normal and common and more on the blackberry than any other device. Seriously?
After 3 phone calls in one week they sent me out a new phone. Same blackberry and this one was no better. I called back and after doing more tests they tell me that I have to dial *228 every month and if I drive more than 20miles away.
I told the customer service rep that I drive 25miles each way to work and asked if I really have to dial *228 twice a day to get good service and they said yes. Well Verizon, I’m glad I am paying you top dollar for this premium service. What kind of crap is this really? More dropped calls happen and I mean happen daily. The customer service rep informed me to start logging my dropped calls by dialing *** talk or ### talk. So I do just that and log almost every dropped call. Next time I call up they said well you need a minimum of 5 dropped calls a week for us to be able to figure out the problem. Really? I had 4 in one week and that wasn’t good enough for them.
So after more calls I finally get manager approval for them to give me a different phone. I get a refurb Samsung fascinate. While it’s a nice phone and runs 2.1 the software is junk and unstable. Programs have to be force closed, it’s slow and freezes from time to time. And a new problem shows up, sometimes (more so lately than when I first had it) sending out a text message or receiving, it will send or receive 4 of the same messages all at once.
As if this isn’t enough to make anyone mad, the dropped calls still happen ALL the time. I mean 3 in a matter of 5 minutes. I called up Verizon again and they said they can only see 5 this month. When I looked at my phone record I can clearly see at least 10.
Is the service that bad it won’t even connect to a log a dropped call which takes 10 seconds? I told the customer service rep that something needs to be done and a trouble ticket is opened. They say they will call me back in 2 days. A week goes by and I never got a call back so I call them. The ticket was closed and the “solution” was to stand outside and make a phone call and not be in doors. I almost flipped my lid!
As of lately I have called 3/10/11 and got a super nice lady on the phone and she said she insisted she would call me back after 2 days to see how things are going and they will run more tests. Well today is 3/17/11 and I never got a call back so I call Verizon. The first rep told me that someone called me at 2:30pm on 3/13/11 and left a voicemail. I checked my phone records and the only people that called me that day were people in my phone book and nobody called anywhere near 2:30pm. What a liar.
So I get transferred to tech support and go figure he can’t find my ticket. So he has to open a new again and says he will call me back by Saturday.
I have asked for a credit, I have asked to waive the cancellation fee. I just want out. The customer service is by far the worst I have ever experienced and the service is just as bad. What kind of solution is to stand outside and make a phone call? I’m at home with windows all around and a skylight. I have no problems at work with a building with no windows on ground level, but I can’t get reception at home inside or outside.
But wait there is more. To add fuel to the fire, this phone and software continue to get worse and worse as time goes on. I get a picture message from my brother and open it up, at the top it says it’s from someone that I haven’t messaged in a long time. Weird, so I thought nothing of it and figured maybe it had a hiccup. Nope, get a text message from a friend and open it up and it opens up someone else’s text messages that I haven’t texted in days. I was texting a friend last night and sent him a picture message around 10pm. He never replied, no big deal, my phone beeps at 11:47pm from him. And it was my text message going out 1 hour and 47minutes later and beeps at me like I received something.
Verizon better do something and do something quick, this is seriously getting old. I spend more time on the phone with them than with people in my phonebook. I have also told all the reps that I use my phone for work and can’t drop calls on my customers or it makes me look bad, and they don’t care.
Verizon please do something!!!!!

Gamble97 wrote:
First let me start off by saying in the past 12 years of owning a cell phone I have had almost every service provider in my area. (tmobile, at&t, spring, Verizon, & u.s cellular)
I have had them all and must say that by far Verizon is the WORST service and has the WORST customer service ever. I joined and got a family plan (2 lines) to save money.
I’m at home with windows all around and a skylight. I have no problems at work with a building with no windows on ground level, but I can’t get reception at home inside or outside.
For the 1st problem, why do you keep switching? Haven't you found a company with coverage that is good enough for you? No company has a signal EVERYWHERE. Have you been switching constantly because you choose to switch or your company forces you to switch? If the latter, you should complain to your company to go with the best service, not to ruin their business by going with substandard service. Additionally, no provider has the best signal EVERYWHERE. If your company is forcing you to switch, maybe you could suggest that they offer more than one provider for business phones. I know my company has contracts with AT&T, Sprint & Verizon. If you are constantly changing because you choose to change, then I would suggest that you pick the best footprint for you and then stick with it. Afterall, you have had them all, so you should know which would be best for you.
As to the second part, this sounds more like a location problem rather than a phone problem. NO provider has service in ALL locations.

Cancelling Verizon services....

I just got off the phone with Verizon customer service after I learned that my bundle price that I am paying $124.99 for has been reduced by $20 per month. I am a loyal customer of 6 years and they won't give me a discount because I already received one over a year ago. They actually told me to call back in a couple months to see if I can get a discount. I would rather switch to a competitor's bundle package out of principle as I disagree with this type of business practice.
Verizon you really need to get in sync with your loyal customers because you are losing one as soon as TimeWarner can setup an install at my house! You would rather lose $160+ a month from me rather than giving me a discount...that is not smart business.
Your customer service made it very aware that I was under contract for 2 months still and if I wanted to cancel I would have to pay a $60 cancellation fee. That is just fine with me because TW is offering a $200 gift card for switching.

somegirl wrote:
gunnynewc wrote:
I have a Verizon e-mail account, currently I am not using it as a primary account,
but would like to...
I would like a differerent e-mail address and it is not available... Also, NOT IN USE...
It's an address I used 5,6,7, years ago, before cancelling Verizon services for
poor customer services... So now I have returned with dsl and would like my old
address back... Question is, for how many decades will Verizon block this address
that is not in use ??? (old & desirable address was {edited for privacy}
As long as the old account was in your name, you should be able to have Tech Support "repoint" it for you. It essentially takes the username from your old account and sticks it on the new one.
If that doesn't work, you *may* be able to escalate a ticket to have it released for re-use. Usernames and aliases are only supposed to be locked for 180 days (~6 months) after deletion. If it hasn't released already, there may be something systematic causing the problem.
There are options for contacting Verizon's Tech Support on their Contact Us page. I've had good experiences with the chat support, but if you prefer an actual voice 1-800-VERIZON should get you where you need to go.
Good advice!

Can i get verizon service on my att ipad mini

can i get verizon service on my att ipad mini

No, the hardware requirements are different between AT&T and Verizon.

Verizon service

be careful ordering any upgrade from verizon. i seen offer for valued customer to get the quatum internet 30 day trial and $10 more after. i asked do i need a new router was told no we see your router is current. thinking okay? i wasnt home much the 1st or 2nd week so when day 22 came i knew nothing was faster in fact it seemed i would be happier with the old phone net. mailing a letter through the post offce was faster. when i called and said take off this crap and put my old stuff back they couldnt because that was obsolete. it was 23 days later and gone? i could lower then orignal speed though? verizon opperate just like any tele marketing company.

Mitchel,
Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Verizon service absolute worse experience

Verizon service is the absolute worse experience I have ever had. I had an appointment. The window was from 8 to 5pm and no body showed up. When I call an hour wait in the phone to get anyone. Nobody has an explanation why. Now I am told no body can come out to repair my internet for several days because the next appointment is not until Friday . One person tells me the window is again 8 to 5 pm. Calling again I am td the appointment is at 6:55pm. Nobody there knows what's going on. . The only answer is find another service .

Hello Shirs
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Moving to new apartment that doesn't have verizon service

I'm a disabled paraplegic confined to a wheelchair living on disability fixed income and cannot afford to pay ETF that Verizon said they would charge me. The apartment community I'm moving to does not offer Verizon service. I have verified that it is out of their service area. I have no choice but to cancel my service with Verizon. Can someone help me to avoid paying an ETF? Customer service was no help in dealing with my request for reasonable accommodation based on my limited financial inability to pay.
Urgent help please!

You can download the standalone version from here:
Product updates
Run the installation and use your existing Lightroom 5 serial number. This serial number has 24 numbers, the first four are 1160.

Need help with phone. Verizon services stopped working????

My phone was working perfectly fine today until it said that my Verizon services have stopped working. My account is up to date. I have already restarted my phone numerous times and it still says the same thing. Also went back to factory settings.

firehawk8482,
Let's get you connected again ASAP! What zip code are you located in? Are there any bars of signal on the device? Know any other users in your area who are being affected?
EfrainM_VZW
Follow us on Twitter @VZWSupport

Why is there no Verizon service at Camp Wilson/Twentynine Palms, CA?

I recently had a two week training exercise at Camp Wilson/Twentynine Palms, CA, where my iphone was literally a paper-weight due to no Verizon Wireless Service in the area. Others with AT&T could still use their phones. When is Verizon going to cover this area?

I know this is frustrating moo1590. There is a lot of steps that occur when service is being requested or towers are being built in a certain area, especially military bases and camps. Those areas have specific signals and coverage that may not be compatible with our network. We are provided those reasons why service is not allowed but we are provided maps and information advising the area is not covered. I'm also unable to compare our service to other carriers. We all have similar but different steps based on our network. We are not able to provide you with a credit for an area that does not have coverage because its an area you traveled to and not your home area you set up service or an area you provided to us and listed on your account as your residence. I hope this information was helpful. Please let us know if you have any other questions or concerns.
Kinquana_VZW
Please follow us on twitter @VZWSupport

Verizon Service Checking

I just used Verizon Service Checking for the first time. It looks good, except that it said I have an error for "Internet & Security". When I hit the "fix" button I was lead to a site that promoted Verizon's anti-virus package which of course isn't free. I already have protection from Avira, which recently got a "high" rating from Consumers Reports. Is this whole thing a scam or what??

My advise/two cents: Do not uninstall Avira and install that stuff.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Some of the services of ITS 640 are not working

Hi All,
I have implemented SAP NW 04 SR 1 Portal and integrated SRM 4.0(EBP 5.0).I have also implemented Business Package for mySAP SRM 4.0 60.2.
I am using internal ITS for HTML GUI.
Some of the iviews of the business packages are working but some of them are not.
I am getting an error message
"The URL http://g4kwas642.corp.rwdtech.com:8050/sap/bc/gui/sap/its/bbpsc05/! was not called due to an error.
Note
The following error text was processed in the system SRM : Attribute for user PBHONDELE contains errors. Inform system admin.
The error occurred on the application server g4kwas642_SRM_50 and in the work process 0 .
The termination type was: TH_RES_FREE
The ABAP call stack was:
Form: OUTPUT_EXPRESS_MESSAGES of program SAPLBBP_SC_UI_ITS
Form: EXTERNAL_SCREEN_DETERMINE of program SAPLBBP_SC_UI_ITS
Module: EXTERNAL_SCREEN_DETERMINE of program SAPLBBP_SC_UI_ITS"
I have published all the services that are under SICF.
I had also published all the services using w3_publish_services and siac_publish_all_int.
It says that all the services are succesfully published.
When I go to SICf to test the service,some of them are not working.
Can you guys tell me what are the steps that I am missing?
Thanks,
Paritosh

I am also getting the same th_res_free error..
I have installed nw04 sr1 and trying to run ESS on it.
My problem is, i have installed sap WAS 6.4 on different machine and R/3 on different machine..
So now.. where i have WAS.. does not have all the services. All services are there on R/3 server..
Now how do i publish the services on WAS 6.4??
Coz that option to publish on INTERNAL site is not coming on my R/3 (4.7) as it does not have WAS 6.4.. its on different machine.
Please tell me what can be done in this case.
I cant create a R/3 transaction iView using webgui because of this. my Web gui service on WAS 6.4 runs fine whne i test it in SICF .. but not in Iview..
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