Verizon sets up the customer to have to buy more or get charged for overage

Not only that, but there is an arbitration agreement that prevents any class  action lawsuits.  This issue has been occurring since I added my son's I-phone onto the package.  With 2 flip phones, we never went over let alone used much data.  However, just turning the Iphone on must use a ton of data and/or updates seem to use data as well.  I initially only used about .5GB then with an Iphone, I used .75.  2GB was fine for awhile.  Then I had to put a limit on my son's usage and cut him off.  It didn't seem to matter. We have connected (when we can) to our Xfinity wireless, but we have had issues with that as well. We increased to 4GB this month and somehow we are over by .56 and counting.
In the numerous calls I've made, has provided methods of how to save data usage.  I had to discover this one on my own.  Even when I turned off the phone at night, turned off the cellular data, used the manual application for using cellular data on apps, put a limit on my son's data package (which amazingly seemed to be ignored by Verizon this month), logged into wireless anywhere I could, we still went over.  It seems the cellular data is still used regardless.
If anyone has suggestions, please let me know.  I am going to file a BBB complaint.

Data charges are scary when it seems impossible to manage! We can convert impossible to nothing by using data usage manager apps that are available both for the google play store and the app store. They give a breakdown of what apps are using how much data. The current available OS also has useful options in Settings. Simply touch "Cellular" and you can scroll down and disable cellular data for specific things. Another very useful tool is our data calculator: http://vz.to/1bdqvUW
We want the data to be managable for our customers so they can enjoy our amazing network. We want all our customers to love us and want to stay with us! Check out the countless reasons to choose Verizon Wireless: http://vz.to/13N0B6O  .
-BrianP_VZW
Follow us on Twitter @vzwsupport

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