Verizon Site Text Problem.... Help!

I'm a computer savvy person, but Verizon is driving me crazy!  This is one I can't figure out and I can't get a live person for one instance of help!!  This is my problem:  I have had a verizon site for years, using site builder.  I had pages and pages, so I knew how to use it!  I deleted everything last year.  This month I began a new site with site builder and have created it, picked a design, added a picture, BUT - it will not add text!  The box is always grayed out.  This is so frustrating!  I can't find any reason why this problem exists, and of course, cannot get any help online.
Does anyone have any idea why I wouldn't be able to add text to my site builder site?  I'm losing my mind!  Help!  and thanks!  - Linda

Upon reflection, it does not seem to be anything about IE's Security Settings.
Their site does not work with Fire Fox. I even tried the safe mode for Fire Fox.
Points to http://kb.mozillazine.org/Safe_Mode
This is an example of how to do it under IE.
^^
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