Verizon Stores
I hope all the new Verizon Stores aren't anything like the one in St. Clair Shores, MI. They had better learn something about the general public. I wanted to replace a battery for a phone that i got 8 months ago. WELL it appears that the phone is two years old and the battery and phone are obsolete! With an attitude towards me for not having the newest and greatest phone, I was generally disgusted with my experience. I am very computer literate and do not need to be spoken down too. I hope Verizon tones it down a bit because I deal with enough through out my day without having to be spoken down to. Get a grip. I am the general public and until now had a fairly good relationship with Verizon. If they keep this up and don't teach these employees some manners I am going to go elsewhere
>>Edited to comply with Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator
Did you ever think of AMAZON.?..
http://www.shop411.com/shopping?am=broad&q=verizon+cell+batteries&an=google_s&askid=6d4e4721-6b75-4181-ad9f-a31af597afa3-0-sf_gsb&kv=sdb&gc=0&dqi=amazon%2Bcel%2Bbatteries%2Bfor%2Bverizon%2B&qsrc=999&ad=semD&o=5249&l=dir
A little insignificant plastic and metal device is not worth having you life and blood pressure in spin city. So there.
Similar Messages
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If I wanted to exchange my iPhone 5 for the new iPhone 6 (no additional cost after $199 gift card from selling iPhone 5) can I pre-order online now or do I just have to show up at a Verizon store Sept 19th?
scodaddy, that is a wonderful question. We are super excited about the new iPhone. You can always pre-order your new iPhone online and then start the mail in rebate by following this link: http://bit.ly/GGnDDC Or you can always go into the store location and do it all in store on the 19th when the phone is launched. That would depend on if the store has them in stock when you go in. I hope that this was able to address your concern.
KevinR_VZW
Follow us on Twitter @VZWSupport -
I pre-ordered an iPhone 6 Plus and the delivery date now says October 14th. The point of the pre-order is to get it on release day (or shortly thereafter). Can I go to a Verizon store to pick up my new phone on release day?
I'm not sure that answers the question Candice.
I'm in the same situation. I was up trying to get on the Verizon page at 11:55, kept getting the ECPD error. When finally got through, the Silver Iphone Plus 64 showed arrival of 9-19. At every step of the process, it seemed that I was ordering a phone that would arrive on day1. At no point did it say this was an estimate. At no point did it say it might change. In a big yellow box, it said "9-19". Ordered it, then got confirmation email stating it should arrive at 9-19. Seems like all should be good, right? Order site said 9-19, I've got a confirmation email saying 9-19, done and done.
Then I check the website, and suddenly it changed to 10-14?!?!?!? I feel like this was a bait and switch. I was able to pickup an iphone5 in a local store on launch day, and would not have locked myself into a preorder through Verizon if I had known this would happen!
So, that leads back to the original questions. Lets assume I walk into a Verizon store on 9-19, and there is an available iphone6 plus just sitting there, can I either get that phone as fulfillment of my pre-order. Or, cancel my pre-order and buy that phone right then and there?
JJK
PS: It seems there are many people you misled this way. For every person who takes the time to post on this site, there are going to be many many more who are silently ****** off. -
My iPhone 4S went into lockup with a screen displaying an image of the USB connector pointing to the iTunes logo. I was traveling and took the phone to the closest Verizon store. The store informed me that I had a brick lock and that only an Apple retail store could unlock the phone. The Verizon store explained that they have seen this problem with SEVERAL other 4S users who had upgraded to the new iOS7 operating system and that to their knowledge it is too demanding to work on pre-iPhone 5S phones having a far less capable processor. The closest Apple store was 50 miles away in King of Prussia, Pennsylvania. I went to that store three days later (today) to reset the phone before flying out of Philadelphia Intl. Airport. The Apple store personnel were overloaded and not sensitive to my plight. They told me that I would have to make a reservation for a time 2 hours later for tech support. I couldn't do that without missing my flight - out of luck until I get back to Los Angeles. If the Verizon store explanation is true, Apple needs to accommodate 4S and earlier generation users and not force them to upgrade to a $459 iPhone 5S!
villebard wrote:
The Verizon store explained that they have seen this problem with SEVERAL other 4S users who had upgraded to the new iOS7 operating system and that to their knowledge it is too demanding to work on pre-iPhone 5S phones having a far less capable processor. !
The salesperson at Verizon has no clue what their saying.
My 4S and many of my friends works perfectly fine on IOS 7.3, no issue as all. -
Can you go to a Verizon store and buy a phone at full retail and use it on prepaid?
As a current prepaid customer with a 3G iPhone 4, I was looking forward to July 17 to see exactly what Verizon was going to offer for prepaid in terms of 4G LTE. Some of the phones I like but was thinking of some other phones that Verizon offers their postpaid customers but not to prepaid. I wanted to know if I walk into a Verizon store and offered to buy any phone at full retail price, would they sell it to me knowing it would be used on prepaid? The phone I was interested in was the LG G3 but there may be others.
You would only need to trade in your current phone if you are still under contract AND eligible for the early edge offer. The early upgrade may be available if you have less than 1 yr to go on your contract.
If you are off-contract and eligible for an upgrade you can get a new phone on the Edge program (assuming you are eligible).
As to same-day phone - that still depends on if the phone you want is available or has to be ordered. -
The guy at the verizon store programmed my phone before I got the chance to restore my apps, etc. from icloud- therefore i did not get to go through the setup assistant.. How do i get my apps and app data back on my phone w/o having to go through and re-
To restore from an iCloud backup you have to erase the phone and start over. To do this, go to Settings>General>Reset, tap Erase All Content and Settings, then go through the setup assistant again and when given the option, choose Restore from iCloud Backup. There is no other way to do this.
Be sure you phone is connected to wifi and your charger as this is likely to take some time to finish. -
i recently upgraded my 4s to a 5s. the verizon store took my old phone for a trade in. i cannot get any of my pictures to download from icloud. my photo stream folder only has a small percentage of the photos in it. any help would be greatly appreciated.
That's possible if he didn't connect to a WiFi hotspot after taking them. I don't think the "Personal" Photo Stream uploads over Cellular, unless they changed it since the last time I used it.
If that's the case, then the photos likely didn't upload to Photo Stream and are stuck on the phone.
And you're not going to be able to get them back, either. -
I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total.. At check out this guy charge me $50.00 care package for each phone and sim card which was $10.00 , $25.00 set up with TCP and he said the rest was tax. I had to pay $474.36.. my brother went to costco and did the same verizon deal he didn't have to pay anything...
Welcome to this forum.
This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
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This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
I recently changed my phone. Before I did the guy at the Verizon store said my photos were backed up in my photo stream. I have logged on and cannot locate them. Is their something I can do to recover them?
Photo Stream does not "backup" your photos, you have to do that yourself on iTunes, BUT if you have the iCloud app for your PC/Mac installed, your photos will be on there
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I bought new iphone 6 plus @ Apple store online. Yes I upgraded another 2 years verzion contract service. Here is my question.
Am I still qualified for Iphone Trade In promotion $200 by trading in my old iphone 4? I got confused. One of Verizon guys via phone call said to me that I would be qualified for the promotion even though I bought Apple store (NOT Verizon store) I was also told by one of verizon store sales that I would not be qualified because i didn't buy it at Verizon store.
Please clarify what's condition of iphone 6 plus purcahse. Should it be at Verizon store? or regardless??
In addition, should my purchase on Verizon Edge Plan for this promotion? What about "Upgrade phone without changing existing plan"? Am I still qualified for this promotion?
Thanks.You will only get the Verizon promotion if you make the purchase from Verizon.
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Newport Center Mall (Jersey City, NJ) - Verizon Store Nightmare
I have never met more INCOMPETENT people than at the Verizon Store in the Newport Center Mall (Jersey City, NJ). This is the 4th time that I have had to deal with a representative who is disrespectful and ignorant. Yesterday afternoon I decided to give this store a 4th try to see if they could persuade my horrible opinion of them, well I was disappointed…yet again. The ONLY reason I go to this store is due to lack of options in the area. Even the simplest of tasks (such as today – I asked if they could put on a screen protector which I had bought from Verizon months prior) is a challenge. I barely make it 5 feet in the door without having someone roll their eyes or speak down to me with a smug attitude regardless of the situation. I work in a customer-oriented, product driven industry and it takes a lot for me to get to this point but I have FINALLY had it with this store!!!! Someone from corporate headquarters needs to put these reps through rigorous “human decency” training. It’s disgusting and pathetic how these Newport Center representatives treat customers (in fact, I have witnessed with my business associates several conversations with other customers that were of the same demeanor). I am better off going out to my way, paying a $13 toll and visiting any Verizon store in Staten Island because believe it or not, their Customer Service is awesome. Or better yet, how about your COMPETITOR helped me in less than 5 minutes with NO QUESTIONS asked in the same mall.
This review was all because your store REFUSED to put on a Verizon-bought screen protector! I have been a Verizon Wireless customer for 12 years...looks like I might be switching service providers soon because your competitor received major kudos for a job well done yesterday.
Oh, and if Verizon would like the name of the specific representative who I had the pleasure of working with yesterday please let me know!Interesting reading and well written to boot I also live in JS, in Newport area. Before getting iPhone 3G a week ago I had at&t Blackjack 3G. My main observation between Newport and Manhattan Midtown where I work is that in respect to signal and reception (and even battery life) both iPhone and Blackjack behave similarly in same places. Flip-flop speeds between Edge and 3G are similar also. All this means mostly 3-5 3G bars including my 15th floor apartment and 25th floor Park Avenue office. Exceptions are things like 34th street Path station (1-2 Edge bars), some spots around Newport marina where both phones fall to Edge and naturally enclosed indoor places like bathrooms inside both apartment and office, elevators and such.
With both phones I also noticed that even outdoors at&t 3G coverage in the same spot seems to fluctuate with weather, time of the day and who knows what else. For example it can flip flop rapidly between 5 bars 3G and 5 bars Edge. In other thread someone knowledgeable called this cell tower "breathing" related to 3G nature and shared bandwidth usage.
I'm not sure but after updating yesterday to 2.0.1 I noticed that my iPhone now tends to stay at 5 bars Edge where it previously had 5 bars 3G. Before update the phone will momentary be at Edge when I take it off from the pocket or exit elevator and then pretty fast it'll switch back to 3G. Now under same conditions it seems to stay at Edge almost indefinitely. Rebooting switches it back to 3G. I'm afraid that now Apple decided to err on a side of caution and is trying to keep iPhone on Edge as long as possible. Before that people (not me) were complaining that iPhone will try to hold on onto 3G even when there basically were no signal. -
I bought a second hand ipad mini without a simm chip. Can I buy one at the Verizon store and get a pre-paid plan?
IPad mini unless branded for Verizon use will not be accepted for prepaid use. Apple will tell you that the mini is compatable with all carriers, you simply walk into the carrier of choice and ask for a nano Sim.
You pop it in, you turn on cellular if not already on and follow the screen prompts to get you up and running. Its quite easy.
I found my wife's mini only functions on Sprint, T-Mobile and AT&T who I set up service with.
Verizon blocks the activation due to the emeid of the device. Apple says it is fully operable on Verizon but they don't let you activate unless its purchased from them or from Apple to use on their system.
Good Luck -
So my phone got wet the other day. I dried it out completely, but the touch screen still isn't working. Is there anything I can do short of getting a new phone? Anything that can be done at the nearest Verizon store? I am one of three phones on our plan and I am trying not to need to get a new phone before our contract expires next month.
Hello wetphone!
We're sorry to hear that your phone isn't working. It's very important to have a functioning touchscreen! Let's explore your options OK? If the phone is taken to a store, troubleshooting can indeed be done. The store representative can even contact us while you're there. Do you have insurance on the device? Or, do you maybe have a prior vzw device that can be activated until the upgrade is available? You can also check your My Verizon account to see if your line( or another line on the account) is eligible for an upgrade. VZW always has options for you.
Thank You,
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport -
Non-Corporate Verizon Stores shouldn't exist...
Background: I have had Verizon since 2010. I upgraded to an iPhone 4 in February of 2012 at my local "Verizon" store no problem. I am the type of customer that gets a phone on a two year contract and keeps it to avoid extra charges because, frankly, I'm on a budget. I also have cut down my bill as much as possible by going with the 450 minutes and eliminating text (charge per text) but I kept my grandfathered unlimited data because I am constantly on the internet. I went back to the same store today to upgrade my old iPhone to a LG G2 that I have been eye-ing online.
I go into the store and ask the person working to tell me exactly how much it would be to upgrade my iPhone to an LG G2 today. She put my information into the computer and disregarded my question, but instead asked me how much data I use. I told her I wasn't sure, and she assured me that I wasn't even using 1GB and that I should change my data plan. I insisted that I wanted to keep my unlimited data plan to avoid overage charges when she informed me that if I wanted to upgrade ever, at all, I would have to change my data plan. She proceeded to tell me that it wouldn't matter if I decided to do it now, but in June of this year, I would be forced to change my data plan, as Verizon was getting rid of "unlimited" data. I was a little confused at this point, and I asked her again to tell me how much money it would cost for me to upgrade today to an LG G2 - so she scanned one in a box and told me it was going to be $150 for the phone alone. I told her I had been studying up on Verizon phone prices and she was incorrect, and Verizon advertises the LG G2 at $50 on their website. I even used my old cracked iPhone to show her on the official website the LG G2 priced at $50 when she stopped me and informed me that the store I was in, and have visited multiple times, was not a true Verizon store, but a franchise and that she could not uphold the official Verizon prices, and that if I wanted the phone in that store at that moment, I was going to pay $150 for it.
Why would a Verizon store be able to take my money for payment, see all the information about my billing statements, my social security number and what-not, and not tell me that they are some sort of "knock-off" Verizon store? If they're good enough to take my money, they should be good enough to uphold Verizon prices and policies, and it's a shame that Verizon lets this happen. I am very seriously considering switching carriers at my own expense over this.
Why do non-corporate stores exist? Can I never have the LG G2 with unlimited data?Alright, let's clear a few things up.
First, the person in the store was not correct, you can indeed upgrade your phone and keep your unlimited data plan, however you may not like how you have to do it. To keep your unlimited data you'd need to pay full retail price, and not renew your 2 year contract. This phone at full retail price on Verizon's website is going for $499.99.
If you pay the $50 you are purchasing this phone and getting a 2 year contract in which case, you will need to get rid of your unlimited data, you likely pay $29.99 for your unlimited data, minus any corporate discounts, you seem to be on an older nationwide plan, so you could keep your nationwide calling plan instead of going to one of the new "More Everything" plans, and simply choose a tiered data package. They start at $30 for 2GB of data, which sounds like it would be plenty for you. If you receive any corporate discounts though, tiered data plans do not qualify for the discount unless they are priced at $50 or greater. So even though the actual data plans are about the same price, your bill could possibly go up a few dollars.
Finally, the rumor of Verizon taking Unlimited data way is just that, a rumor. Nothing that store employee says makes it anything more than a rumor. Verizon has not announced anything, and store personnel are usually one of the last few in the company to find out about any plan changes, especially in this case seeing as she does not work for Verizon.
And let's put aside the fact that Verizon has told all of its unlimited data subscribers they can keep unlimited data if they pay full retail price, they didn't put an expiration on that offer, so I personally am not concerned about losing my unlimited data plan
*edit*
Verizon also has a couple data plans for unlimited data subscribers called "Verizon Max" if you go to a corporate store, they may be able to get you on one of those plans and upgrade you at contract renewal pricing, they start at 6 GB for $30, or 8 GB with tethering for $50. -
How do I return a SIM activation Kit purchased from the Verizon Store?
I purchased a SIM Activation Kit from your online store and even though the web site said it would work with my phone it didn't. I called support 3 times and they were unable to activate the SIM.
I need to return the kit.
I called Customer Service and they told me I am unable to return it because I am not a Verizon customer? Please advise how I can return this I do not have a Verizon Store Nearby. The packing slip said go to vzw.com/printlabel , but it asks for a Wireless number. I don't have a Verizon number because I was never able to activate the Card.l!m!t,
Thank you very much for that information. If the kit was purchased online you will need to call our Internet Orders Team for assistance with this return. You can reach them at 1-866-338-7390. They are open from 8AM - 5PM Monday through Friday and I'm sure they can assist you with this return.
SarahO_VZW
Follow us on Twitter @VZWSupport -
Buying a phone outside of the verizon store, but getting a verizon plan?
If I were to purchase a phone, outside of the verizon store, would i be able to still sign up for a verizon plan? Would they charge me a fee if it is possible?
If you don't already have an I with Verizon Wireless or you are adding a line to use this phone on then you will be charged an activation fee to open the account or add a line to your existing account.
If you are planning to switch one of your current phones with this new phone, then you won't be charged an upgrade fee since this would be considered a BYOD (Bring Your Own Device) scenario.
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