Verizon techs have no idea, email disabled/s​uspended, can't be resolved, almost 48 hours

Question

My email account has been unavailable for nearly 48 hours and the best and brightest at Verizon have been unable to resolve the issue. I work in IT for a living and this would be unacceptable at my location.
How is it possible that nobody (and I think I have talked to everyone in the company by now) can solve this major technical issue.
I can access My Verizon, I can access Verizon Central but I can not access my email, and I really need to access it ASAP. Shame on me for not POPing my email to my computer via Thunderbird but I guess I assumed that a company with the technical expertise of Verizon could handle maintaining an email account.
If I try to access my email settings via Verizon Central, all of the email fields contain the message "You email access has been disabled".
If I go through the Welcome to Verizon Webmail interface I am greeted with a red error message "Sorry, you account is suspended. Please contact Tech Support".
I did contact Tech Support and they are unable to resolve this issue, come on, I mean how hard could it be to trace this problem and resolve it.
Here is the header if I try to send email to my account from my work email address:
 Delivery Failure Report
Your document:    cnbc bk.jcc
was not delivered to:    [email protected]
because:    The original message was received at Mon, 30 Mar 2009 12:35:18 -0400
from mailout1e.ccccccc.ccc[nnn.nnn.nnn.nn]
   ----- The following addresses had permanent fatal errors -----
<{edited for privacy}t>
   ----- Transcript of session follows -----
... while talking to relay.verizon.net.:
>>> DATA
<<< 550 4.2.1 mailbox temporarily disabled: {edited for privacy}
550 5.1.1 <{edited for privacy}>... User unknown
<<< 554 5.5.0 No recipients have been specified.
If I send it from my yahoo account, similar message
Sorry, we were unable to deliver your message to the following address
<{edited for privacy}>:
Remote host said: 550 4.2.1 mailbox temporarily disabled: {edited for privacy} [RCPT_TO]
I wonder if anybody in their email department knows what a SMTP header is or how to read one, it is not that hard. I used to edit/modify sendmail.cf files all the time.
You would think someone there could solve this problem. And to make things even better, many of their phone techs have really poor attitudes. No big deal for them, it isn't their email that is not accessible. 
Something like this can really bug you. I pay the big V over $200.00 per month for combined services including FIOS TV, Internet, Telephone and a family wireless plan.
I guess they can afford to lose a customer because they sure don't appear be interested in keeping my business.
Sorry for the rant but I find this unbelieveable. If not for larger crisises occuring in my life at this time this would really tick me off.
Dave 
Message Edited by KaLin on 04-01-2009 11:43 AM
Solved!
Go to Solution.

Answer 1

I sent a message to someone who can help.