Verizon What the HE!@ did you do with this DI2 Update?

Question

I've had the latest update since it was released.  Between the problems I'm having now and this darn data rate change - I'm ready to become ANYONE's cell user other than Verizon.
WHAT the HE@# did you do to the darn phone. It's basically unusable. I had hoped maybe my screen protector was starting to wear out - so I put a new one on, and then after a week removed it.   The darn thing has a mind of it's own. I drag on the screen one time and it will unlock, drag it 2 minutes later, and even though the pattern is correct - it won't accept it.
Then i go to just scroll the screen and it decides that some reason I selected phone -a nd then goes ahead and calls the last number i dialed. When I hit end call, it ends - but then goes right back and dials again.
I'm TRYING to do a backup - but even though i just touched it once - it goes and keeps clicking Sync, then hit's cancel itself - then sync again - and keeps repeating over and over again..
OH _ and I called Verzion - guess what - HARD RESET - COME ON!   The tech says it's a "known issue" - and we are "working on it" - good - how about you WORK ON giving me a full credit to my bill because I have a phone I can't use because of YOUR INCOMPITENCE!
OH - and now you want to raise my bill even higher - FOR WHAT - to get even worse!  This is not a money issue - this is a poor management issue.
I'm going to any other cell provider i can - thank you for giving me an unusable phone - because it shows me just how much i DO NOT need you!

Answer 1

BDA - thanks for the feedback. And like you when the contract is up - I'll probably go to Apple - and I'm also going to do whatever I can to get out of Verzion thanks to this Family share.
Yes the update 'comes' from HTC - but from my understanding they are supposed to be tested and validated by Verizon - after all - if it was ONLY HTC - then I should be able to remove all the Verizon applications plus the other junk that they automatically throw on my phone.   I've had the phone for over a year now and was trying to hold out. Guess I'm just at my whits end with this terrible Family Share that we are pretty much being forced into.
And - if my TV's software was provided to me by Verizon - YES, I'd be on their back about it not working.  I'm paying QUITE ENOUGH for Verizon for the very little that they provide in return.   Don't get me started on how many cable boxes I've had swapped out, and I am pretty much on a 9 month rotation of the most cable diagnostics they provide now is swapping out the splitter, or replacing the modem with one "already in their truck".
As a SERVICE provider - I expect them to provide the service I am paying what appears to be even more for.
As I said, not much to fear - at least Apple has enough to push back and control the software 100%.  So when I get an update from Apple on their iPhone - I know to blame Apple.   Sorry - but you also find out that there is a new android version - and then mysteriously - everyone has their own release date - again - an Android beef.  When Apple releases an update - you either are compatible and can get it - or not.    This update to my HTC2 was FORCED - I had the option of OK to select the update.