Verizon, Why did you label the Charge as a 4g phone?

Verizon employees: Please read this message and forward it to your supervisor/appropriate higher up when you finish reading/responding to this.
Ok, I'm going to say it straight up, I am extremely angry at vzw for the following:
False advertising, care free service making me go around in circles (restart phone, factory reset, exchange phone for another charge, told to wait for software update(that doesn't solve the problem)) and not willing to help their customers.
My Samsung Droid Charge has issues with the 4g. I live in a 4g area so I know it's not a coverage issue. When my phone is set to CDMA/LTE, my phone does not load the internet or send/receive picture/multimedia messages, yet when my phone is set to CDMA only mode, it works ok. That's fine and dandy that the phone works on CDMA, however, I paid for a 4g phone and pay for 4g services, I shouldn't have to use CDMA only. I have gone through and done all that circle process over and over, I'm not going to do it again, I want a solution that will work, even if that is a new phone (not another Samsung Droid Charge). I'm tired of waiting a year for that update that will make my Charge work on 4g, it should already work on it or not be called 4g (and sent a refund to all Charge owners who paid for it expecting a 4g phone). Y'all labeled it 4g LTE, not "4g LTE capable" meaning it HAS it, not WILL have it. I'm tired of it, and want a phone that works like it should. And don't blame Samsung, y'all are the ones who market the phone for them and marketed it as a 4g phone, if they did so y'all did, that's y'all's problem and y'all are responsible for it since y'all did not test it and back it up, it's clear y'all didn't, look and listen to the other charge owners.
By the way, I'm posting it on here not only because I can never get through to a human representative when I call customer support as a machine can not custom help you, but so every other Charge owner can see why it's a 4g phone and how to make it a 4g phone, or that they will have their problems resolved as well (or that we will be ignored). They have the right to know and have their problems fixed(including another phone that isn't a charge) just as much as I do.

Alpengeist,
Take a look at this.
From the Home screen touch Settings then touch About phone. Go up and down that page. Do you see the same things as shown in the attached photo (4G Signal strength)? For example what is your 4G LTE Signal Strength? Notice that mine was -101 dBm. Also does yours say: In Service???
Now at the top of that page touch Status and go down that page. Do you see the same things as shown on the other attached photo (Baseband-Kernel)? I ask because maybe your phone is not on the latest Firmware version 2.3.6 or the latest Baseband version or Kernel version which is FP5.
This is a long shot but I am VERY puzzled by your phone not being able to use/lockon to 4G. One other thought here: drive over so you at about one block from your 4G tower and see if it will lock onto 4G. NOTE: if it's a Verizon 4G tower the 3 vertical antennas will be about twice as long as the other vertical antennas on the tower.
JerryF

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Verizon, Why did you label the Charge as a 4g phone?

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