Verizon wireless before phone calls

Is there a way too turn off the feature that gives a voice alert saying "Verizon Wireless" before placing or receiving a phone call?

Try Settings > Sound and uncheck Roaming Tone

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My phone says verizon wireless before each call? why? i want it off

help!

Hi Janet
I can help! Let's fix this! It's probably looking for a network. What device do you have? I would be happy to show you how to turn this off.
I look forward to hearing from you.
JoeL_VZW
Follow us on Twitter @VZWSupport

Re Verizon Wireless Home Phone Connect garbled voice problems

I hooked up a Verizon Wireless Home Phone Connect device and plugged my Panasonic KX-TG5665 5.8 GHz Digital Gigarance phone base into the home phone connect device in the center of my home. We have several Panasonic extension phones in different rooms in the house. This changed the quality of my phone service to terrible , to the point where we don't even want to answer the phone. Incoming callers are complaining that we are "garbled" and difficult to hear and understand. It also sounds like the callers are garbled as well. We can no longer use the "speaker" on the phones because the voices are so garbled. I plugged in a wired phone to the Verizon device (which meant answering the phone at the Verizon device, which is not convenient) and the incoming callers say that our voices are "less garbled". I need to know how to fix this problem. I hesitate to go out and buy new phones until I know if this is a Verizon device problem. What phone systems work well with this device? We have a large 2-story home and live in an area with a lot of oak trees, and need to have reliable phone service (not just in one room with a corded phone).

I had to check and see if this was a recording of one of many calls I made to Verizon about my problems. I have had it almost 2 yrs now and HATE IT!! No one can fix it talking on it is as tyvm518 and pete92833 have said, it is so "garbled" The worse thing is that when places put you on hold and play music ! OMG I feel like I will bawl it is so horrible! No one understands that at all! I have changed phones, bought phones and even borrowed phones from family to check it out. Little or no change at all. The last tech that I spoke with even went so far as to say that "I should never been connected with this set up because when she checked it out I had little to no signals in my area. But nothing was done about it. I was told a couple of times that they would send someone out to check it for me. I have MS, am disabled and elderly. My husband is ill and 74. I rely on my phone and my PC a lot. I wanted to get out of my contract after she told me that it was basically they who were in the wrong to set me up. After all I only had a few mo to go. But she said that I would have to pay a "FINE TO CANCEL EARLY"!! I did tell her that I hate it and and will not be resigning another contract! Maybe that is why they do not call back? I NEVER lose my temper, use bad language or nor disrespectful. I use my daughters AT&T cell phone most of the time now.

Echo on Verizon Wireless Home Phone Connect-Why? How to Correct?

Several months ago we switched from Verizon land line service to "Verizon Wireless Home Phone Connect". (4G Cellular). Up until a month or so ago all was good. Now we have a very strong ECHO on our end only (the person on the other end does not hear it) during many calls. Sometimes it's there and sometimes it's not. But we've not seen any pattern (time of day, etc.) Also, it always lasts for the entire call; does not come and go during a call.
This echo is so annoying that we hate to make or answer a phone call.
What is the cause of the echo? How can it be corrected?
Perhaps coincidentally, the signal strength has dropped from a consistent 3-4 bars to a consistent 1-2 bars. Can't help but wonder if there is a correlation.
If we cannot get this corrected we will go back to a land line; and NOT likely Verizon.
Can anyone help?
Thanks,

YosefT_VZW, Thanks for your reply. To answer your questions:
1.     Yes, the antennae if fully extended (and has not changed since installation).
2.     This is not a land line and I have no land lines in the house. But it occurs with all connected extension phones (1 cordless set of 4, and 1 hard wired desk phone).
3.     And, Adjusting the volume does not make any difference to the echo problem.

Is there a Verizon wireless cell phone bundle?

Hello everyone,
Does verizon wirelss have a bundle with Fios TV, Fios Internet and Verizon wireless cell phone? I don't need a home phone as i just have a cell phone with AT&T. But if Verizon had a bundle like i said above, i would switch on over to Verizon Wireless.
Thanks!

having verizon cell AND verizon land line is the only way to get benefits with a verizon cell....
if u put it on one bill, u can make free calls between your landline and cellphone
... and by the way, i like turtles

Verizon wireless international phone is a ripoff!

Don't EVER order an international phone from Verizon wireless! The setup is claimed to be easy but took 2 tech support phonecalls of over an hour requiring a reboot of the phone. The roaming costs were TERRIBLY misrepresented, so don't even consider doing this. I received a $178 roaming charge and my phone never worked in France!

The general rule is to avoid getting international stuff from Verizon unless either someone else is paying or you really need to keep your US number (and there are other ways of doing that, but not always cheap either).
If you just need to make/receive calls, you can buy unlocked basic GSM phones fairly cheaply in the US or when you arrive and get a cheap GSM SIM. If you have a recent 4G phone, they are or will soon be global capable, and you just need to get a local SIM at your destination. And of course there are some 3G phones that are global (Droid 2 Global, Droid 3, Droid Pro and iphone 4s among others).
Using local SIMs really saves: UK example: Calls to US 10c per minute, Verizon rate 99c with monthly charge, $1.29 per min without. Data: 25MB for 15 cents, Verizon rate, 100MB for $25 (compared to 60c).

Harassing Verizon customer service phone calls for past due under 30 days!!

Ok, this is ridiculous!! I switched from ATT 6 months ago, who has way better customer service by the way because I just couldn't get as good of cell service in my office building as Verizon so I had to switch!
I have never had so many calls over 3 - 5 times a day to have a partial past due balance that is still 10 days away from being 30 days late!
This is horrible on a customer service level and I want to complain that other companies are not this RUDE!! Sorry if you are broke trying to build too many cell towers and infrastructure and one time that you can't afford carrying people's past due balances for another few days but this will make me switch back to ATT.

Ok, this is ridiculous!! I switched from ATT 6 months ago, who has way better customer service by the way because I just couldn't get as good of cell service in my office building as Verizon so I had to switch!
I have never had so many calls over 3 - 5 times a day to have a partial past due balance that is still 10 days away from being 30 days late!
This is horrible on a customer service level and I want to complain that other companies are not this RUDE!! Sorry if you are broke trying to build too many cell towers and infrastructure and one time that you can't afford carrying people's past due balances for another few days but this will make me switch back to ATT.

Faxing using a officejet 4500 wireless printer and a verizon wireless phone system

can I fax using a officejet 4500 wireless printer from a Verizon wireless home phone?

How do I set up send fax and receive fax with my Officejet 4635?

Verizon Wireless Outages in the DFW area following Electrical Storm

Verizon Wireless, the so-called "Big Red" cellular provider, seems to be picking up its own red phone lately.
Verizon Wireless customers around the DFW area are reporting widespread outages of the company's newer, faster 4G wireless service, as well as spotty performance of the older 3G service.
Complaints about both the 3G and 4G networks flooded in Thursday from all over the DFW Metroplex according to the store employee at the local Verizon store.
“I sat up at the Verizon store this morning before the store opened @ 9:35am with no on in the parking lot and by 10:00am the entire parking lot was full with angry Verizon Wireless customers.” All were saying they haven’t had service since they woke up this morning. It was a scene of when a store has a big sale or major event…
“I noticed the outages started around 9:00-9:30pm last night, 5/30/2012.” – kd5yov
Instead of staying around to see what’s going on, I left and figured out that I would come back on in a day or so... Can’t fix it if its broken and right now Verizon is stuck with its tail between their legs!

You are not the only one Neo. I consistantly get slow 4g LTE speeds in the DFW metroplex. Over the last month I've run several speed tests and come back with less than 2Mbps download. During the 12 o'clock lunch hour I have to switch to 3G just to get any data at all. I thought it might be my phone (Samsung Galaxy Nexus) so I did a factory reset a while back which didn't help anything. Then I spoke with support on the phone who suggested I get a new SIM card at the local store. I did that, and it helped some. My speeds went up by changing the SIM card from less than 1Mbps to the less than 2Mbps I'm now recording. What I found interesting was that the rep at the store said that it would probably only get faster during non-peak hours. The reason speeds are so low on 4G LTE is because there are too many people using it for the infrastructure that is currently in place. That statement along with my continued dissatisfaction with the speeds I'm getting are making the competition look good. For any good it will do, I am mostly in zip codes 75248 and 75001.

New York Customers - Do not go to the Verizon Wireless on 57th and 6th Avenue in Manhattan!!

Hi, everyone. I am a Verizon Wireless subscriber for years now and am extremely knowledgeable in terms of Wireless Technology, CDMA/GSM networks, ESN numbers, etc. Basically, everything that a Verizon Wireless employee should know. In any case, I did not know where to complain about a specific VZW store, so I decided to do it here and hopefully help some people avoid problems at this store if they are in the area. I have been to the 57th Street and 6th Avenue store on several occassions, whether it was for an upgrade, inquiries, swapping phones with a friend, tech support, or just browsing. Whenever I enter the store, there is usually an employee there to "greet" you; although their greet is nothing more than "Can I help you?" with a less than enthusiastic tone. I will give below just a few examples of why I hate this store:
1) I went there a few weeks ago because I had a upgrade on 1 of my 5 Family Plan lines. So, I walked in and was taken over to a computer by the Manager. He asked me what kind of phone was I looking for. I told him that I wanted the iPhone 4. He told me, "Well you know that the iPhone 4s is coming out soon, right?" I said, yes I knew that but for now i wanted the iPhone 4. I asked him about the return policy on the phone (which I already knew thoroughly), but just to make sure, and he explained that a customer has 14 days to either return or exchange the phone without penalty, aside from paying the $30-something restocking fee. So I said, ok, great I will take the iPhone 4, and if for some reason I choose to exchange it for the iPhone 4s within those 14 days I will do it. Then he tells me, "well, no, in fact, we don't want you to do that. That's why I am asking you now. If you return it or exchange it, that's money that comes out of my paycheck." I couldn't believe he said that. For one, I don't understand how exchanging comes out of his paycheck, perhaps returning it, but either way, that's not my issue. Verizon Wireless has created a return policy for a reason and I should be able to do whatever I want without comment from a snotty employee regardless, as long as I am within the polcy's limit. To sum that up, I basically made it seem that I wasn't going to change it and that I just wanted the iPhone 4.
2) In regards to the above story, I eventually ended up returning the device, all while avoiding this nasty manager I dealt with, and picked up a iPhone 4S at another Verizon Wireless Store. This brings me to my next ridiculous story. So, one of my other lines had an iPhone 4, which I then upgraded to an iPhone 4s. Now, I had an extra iPhone 4 so I decided to sell it online. I finally found someone who was interested in purchasing from me, and asked to meet me at my nearest VZW store, which happens to be the one down the block that I spoke of above. He wanted to meet there in order to ensure that the ESN was clean. So, we meet there, walk in, and we are "greeted" and asked what we wanted. He says he would like to check the ESn of the iPhone to make sure that it is clean (not on the lost/stolen list) and can be activated withour a problem. She looks at him as if he had 6 heads and asked again what exactly he wanted. He repeated "I would like to check if the ESN on this phone is clean so it can be activated." She continues to stare at him as if he's crazy then says "Oh, I see, you mean like if its stolen or something?" He said yes and she replied fairly nastily "Oh, well, we don't have that information here, (which is a lie) you gotta call Customer Care on one of these phones." So he says "Uh, ok, thanks." She goes to get the number to VZW Customer Service which, I already know by heart, although I told the guy, just call 611 from one of the handsets. In any case, it ended up being clean (obviously) after speaking with a rep on the phone, and we went on our way.
These might seem like trivial issues, but remember that these are only 2 specific examples. Almost every person in that store has an attitude. Also, the story is fairly busy, so you will more often than not, be spending a fair amount of time there, waiting and waiting, even though there will be 20 employees on the floor, but only 5 working. I have been a VZ Wireless subscrtiber for a long time and have never had a complaint about service or even the telephone Customer Support Center. But when I walk into a store, I feel as if they should be working for "me" and other customers and should at least have basic knowledge of Verizon Wireless policies, phones, plans, etc. And I know, you all may think, well just go to another store, but for me it is conveniently located and I shouldn't "have to" go out of my way just to get basic things done. There have been times when I've walked in there, that I really don't want to deal with VZW anymore and just take my business elsewhere.

bnjr86 wrote: There have been times when I've walked in there, that I really don't want to deal with VZW anymore and just take my business elsewhere.
I wonder if another provider would really be much different? Read some of the other carrier forums - seems to be the same story everywhere.
I'm not disagreeing with you - I've found that I am usually more informed about Verizon policies and procedures than some of the reps in our local store.

Business received Past Due notice phone call, we dont have Verizon Wireless

Hi,
I am an IT administrator for a small company.
Our office received an automated phone call from Verizon Wireless about a past due balance of a couple hundred dollars.
I found it odd since no one in the company (we're a small business of 7 people) has verizon wireless and if they did I would have been the one to set up accounts. We have had the same address and phone number for a couple years now so it couldnt have been a mistake. I waited to speak with a representative.,
I gave them my name, company I represented, and explained the situation from them. I told them I received a call about a past due notice. They asked for our contact number, I gave them company's phone number. They found the account through that number and the company name was listed on the account however at this point was where the conversation died. The representative immediately would not answer any further questions because I was apparently not the account holder. They told me if I wanted to do anything I would have to get the account holder on the phone.
Now I understand why they couldn't help me due to privacy concerns.
However I am wondering what a small business can do because I am worried about someone fraudulently opening an account under the company's name and running a past due notice.

Have them mail the past due notice to your business address.
However if one of your employees/Officers have a personal account opened under your business with your FID number you may have to send a letter of dispute for those charges.
Have them send a complete written bill to your attention. That hopefully will clear it up.
Good Luck

When I place or receive a call, my phone plays a "Verizon Wireless" announcement. How can I suppress this? Thanks

Just need to suppress the Verizon Wireless announcement, please

I'm glad your concern is resolved sgbarrow! You're welcome, that's what we are here for! Please feel free to reach out or visit us here http://bit.ly/yN1P80 anytime. Thank you.
TominqueBo_VZW
Follow us on Twitter @VZWSupport

Home Phone Service via Verizon Wireless needs some SERIOUS rethinking!

Has anyone else signed up for home phone service over Verizon Wireless?
Here in LA, they offered a $19.99/month deal using the wireless service - a box provides the service, and you plug your home phone in. The service is adequate, but somebody forgot to think about how home phones work. I tried to get my billing set up through my bank, and after getting no notice for three weeks, I got a message in my email box that my bill was delinquent, and I owed a late fee. I had tried to set up the billing via My Verizon, but could never get a password to work. I finally got a phone number to call, and they sent me a new password via text message - to a home phone with no text capabilities. After hearing and seeing nothing for another two weeks, I called again, and they told me they'd sent the message. I had to remind them that this was a home phone - no texts. So they offered to send me a letter with a new password, within 7-10 ten days. It arrived two weeks later, and didn't work. Each of these phone calls took about an hour, and I still didn't have a connection.
I put the bills (now up to two delinquent cycles) on my credit card, just to bring thins current, and got one more password. This time I called BEFORE trying it, and with the assistance of a more determined tech, got an ID and password combination to work. I can now see my bill. I still don't know if the autopay will work, and I have no idea if there's any way to get a notice that the bill wasn't paid.
I cancelled my AT&T service because of its cost, but at least its billing worked. Verizon has some serious rethinking to do about how it's billing system works for home users. And they didn't lock me into billing hell for two years.
The topper is, today, I got a notice from Verizon that I've been delinquent in returning a refurbished instrument I never received, billed to a phone number I don't have. And of course there's no phone number to call to straighten it out.

Hello KeyGroupGJ!
Wow, Im sorry for all the issues you have had with the Home Phone Connect service! I'd really like to assist you. You mentioned that there is no number to call to get this straightened out. No worries, there is no need to call us, since I can reach out to you. Please send me a direct message with your name, your mobile number, and a good contact number for you. I'll be happy to assist you!
Christina B
VZW Support
Follow us on Twitter @VZWSupport

I have a wireless home phone connect device. Can call out on it when dial tone present, but most times cannot receive calls since purchase. Anyone else having a problem with their home connect device?

Have had Wireless Home Phone connect device refreshed and updated three times since I purchased it in September 2014. Last tech I worked with on it initialized an NRB to check the network. I checked the location of the tower, which is less than one mile up the hill with clear line of site. The device always has two antennas on it. The device is great when it does work, but most of the time it rings three times and then jumps to an automated message saying the person I am calling is not available. I've actually gone up there several times to try an fix the device, but always end up calling a Verizon tech who has me unplug it, pull the battery, and they do some network stuff and then we turn it back on and it works. After the last time on 10/02/14, I called it and got the message. I drove up there, 100 miles one way, and called it while standing in the room. Got the same message. I picked up the phone, heard a dial tone and dialed my phone and it range through. I hung that phone connected to the device and call it using my cell phone. It rang through. I went home and tried to call it the next day. Again it did not ring through and I got the message after three rings. I call another phone at the facility and had them call me on my mom's phone and it is fixed it again. The fix last for a day or two and then it's broken again, like it is today. If it's a network problem then it must be fairly close to the area because no matter what we do it fails again. So much for the 99.98% reliable. This thing is a piece of junk!
I purchased this device and put it on my plan so that my mother who we placed in a home at 96 years old would have a phone connection that she could use and wouldn't flip her out. My family and her family has not been able to faithfully connect with her at this critical time in her life. I am giving Verizon 10 more days to figure this out and then I am going to ask for a total refund not to mention how much time and travel I have put into this piece of junk. Either the home connect transceiver is broken or the network is broken. Why should I pay close to $70 for a service that has not worked more than several days out of 35 days? Also I have spent close to three hours on the phone with decent technical people, but it's my time. I should send Verizon a bill for every time I have gone up there to fix this device as well.
What perplexes me is that a regular cell phone would have sufficed, but because Verizon has to have a data connection that is not available on a regular phone and it was going to cost me $30/month, I decided to go with the home connect. Seemed like a nice solution for an older person who would have a hard time using a cell phone and keeping it charged. Plus after all the fees for getting it connected, it only cost $20/month. That would be a pretty good thing, IF IT WORKED....... The other thing that irks me is, why do I have to pay for a data connection when the cell phone Verizon originally provided can't even access the network. What ever happened to adding a phone line for $10 bucks\ month? All I wanted was a simple phone. She would not be able to use anything more complex and all she needs is a phone line period.
I have no problem paying for something that works and does what it should, but this is ridiculousness. The MTF on this device is somewhere around 1 to 2 days. Out of 365 days that's about a 96.5% failure rate....... Want my advice? Get ride of this device. It sucks and it's bad marketing.

jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport

Is it possible to access my calendar while on a phone call on my Verizon iPhone?

When I'm on a phone call on my Verizon iPhone 4, it doesn't appear that I can leave the phone screen to view, for example, my calendar. Is there a way to access my calendar while on a phone call? Thanks in advance for your time and responses.

During a call, press the home button (note the green bar at the top of the screen). Navigate to your Calendar app and open it.
The Calendar app won't be able to update OTA during the call but you should be able to see everything that was there before the call.

Verizon wireless before phone calls

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