Verizon wireless billing error

i have been with Verizon wireless since 2006,With two lines,cell phone and broadband/laptop.2010 my 2 year contract period for the third time had been fullfilled.I upgraded to the Droid 1-phone line w/data,By doing this i no longer needed broadband #/laptop line.The Verizon employee doing my new contract/upgrade advised me that she was putting my broadband # on suspension for one day to avoid being charged  a fee for early termination.The end result is Verizon has been billing me for broadband line that has no attached equipment rendering it useless for over two years.When I contacted customer service they assured me this issue would be resolved and admitted this oversight was due to Verizon employee error,in the amount of over $1,200 dollars.One week later i contacted customer service once again to check statis of refund this time I was talking to a location in Washington state and was informed my previouse contact was with a south carolina location ?.After a fourtyfive minute conversation with a Verizon rep.she came to the same conclusion,But told me Verizons policy allowed no more than six months reimbursement,I requested to speak with a manager,She confirmed my request put me on a short hold and returned offering me twelve months reimbursement even though this was against company policy.I said thank you and requested a supervisor once again.Put on hold and than greeted by floor manager "Nate".Nate then informed me that again Verizon protocal would only allow A six month credit.I then inquired about twelve month offer I had recieved moments ago.Nate states";you should of taken that offer now all i will do is six months.".I was not provided a service or product in any shape size or form and was being charged for nothing.

I changed accounts within Verizon. They told me I have a refund coming of $58. Then they BILL ME for $58. I told them exactly what the customer service rep said that a refund of $58 would be made because I "paid ahead". Well, guess whats on my credit report? Unbelievable, lying corporation. P.S. They didn't post three of my payments to the correct account, too. I wish I could just Sue them without all of the freaking hassle of doing so. They report to the credit bureaus, but we can't report them. Unjust freaking system.

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    >>Duplicate post removed to comply with the Verizon Wireless Terms of Service.
         See I'm a Former Verizon Wireless Employee with Billing Issues That Ruined My Life<<
    Message was edited by: Verizon Moderator

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    TonyD_VZ wrote:
    I'm not sure you fully read/understood my wordy post. A sales agent made an offer (verbal contract) which I used to select Verizon's service. There was no "pro ration" talk. I know most people probably physically travel to a dealer and make their wireless purchase, this was not the case for me. I did not sign a contract. I listened to the telephone salesman's sales pitch, entering into the contract on his word. I did not use any other method to "validate" his offer as I trusted him as an agent of Verizon Wireless and took his word much like you would accept the word of a car dealer if he told you the price of a car also included free oil changes and a free tank of gas monthly.  If you went to the dealer and they started charging for oil changes and gas after the sale was made based on the salesman's offer, it would be a breech of the verbal contract and it is very likely that a lawsuit would award the plaintiff a victory (If there was any way to prove the wording of the verbal contract). Lucky for me, Verizon  Wireless records their sales calls and a third party is engaged to verbally witness the contract "signing".  Though my wordy story is confusing due to the convolution Verizon has spun into this web, the issue here is entirely based on the initial offer I accepted from the sales agent. I would not have selected Verizon's service if the offer had been $50 more per month like they are now trying to charge me.
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    (link removed)
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    On February 25, I received my new phone. I instantly fell in love. The phone was the perfect size for me & it worked just like every review I read online said it would. Then on February 27th, the phone began to have charging issues. The factory charging cable that came the the phone began to have issues charging the phone, then not recognizing the charger at all. I called customer service to make a complaint. This is when I learned for the first time that The Samsung Galaxy Note 3 has a defect with it’s charging cable & charging the device. They told me I could either mail the cable for a replacement or try to get the replacement at a store. So I decided to go to the same VZW store to get the replacement.
    Once I got there, I had to wait in line for 30 minutes to finally speak to someone. Once I did, I was told they had no chargers in store. All that could be done was call Samsung & have a replacement phone sent to me. I asked what would I do for a charger until then & they said I could use the micro USB charger from my last phone to charge it.
    So I mailed the charger to Samsung, who said it would take 8-10 days to get my replacement. During this time, the phone began to now stop holding a long charge. So I again called customer service. I was again told to go to the VZW store to get a replacement charger. I went back to the store again to be told they could do nothing for me since I did not have to original charger. All I the could do was sell me a mobile charger for 50% off. Since i need my phone, I had no choice. I had to spend $30 now on a device to help my faulty one.
    March 6th, my replacement charger arrived. I was happy because now I can charge my phone with the proper charger & get a full battery life from it. That same day the charger had the same issues again. So i instantly took it to the Verizon Store to be told I need to call customer service for a replacement phone. So I return home to see in my mailbox is my VZW bill. The statement says my bill is $400! Verizon Wireless & Brian (removed) had charged me full price for my phone despite what he told me when he called me.
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    Edited as required by the Verizon Wireless Terms of Service
    Message was edited by: Admin Moderator

        Reginald, We absolutely want to make this a better experience. Would it be possible for us to work together in direct message. Please follow us and we can get started.
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  • How come Verizon Wireless will not give their customers a corporate number, email, or address to send complaints?

    I have been with Verizon Wireless for 7 years and I have went through more problems in customer service in the last year then I have in my whole 7 years. Usually if I have a problem they fix it immediately, I tend to call instead of going into a Verizon store because Verizon stores just do not care about their customers. I am beginning to think the same thing about Verizon Wireless customer service.
    Problem number 1: Verizon Wireless making changes to my account, aka payment arrangements, without my knowledge or consent. Making my phone shut off because I was 3 days late. Yes THREE DAYS... not months. Then after they turned my phone on because of their error I paid my bill. About a couple weeks later I decide that I want to purchase a new phone and want it billed to my account. They then tell me that no I could not have it billed to my account because my phone was shut off for non-payment. I then explained that it was an error, they then told me that they could not over-ride the system and I would have to wait 6 months to bill to my account. I asked if that meant I could bill to my account even if Iam late a couple days or what. They told me as long as my phone had not shut off because of non-payment I would be able to bill to my account, also that they would write a formal complaint on the person who made a payment arrangement on my account without my consent and they would get back to me. That was in Mar of 2013. I am still waiting for a reply from my complaint.
    Problem number 2: In March of 2013 Verizon had an email option on their website where you could email corporate and they will email you back. Since then they have taken it off and will not give their customers email, number, or address where they can reach corporate at.
    Problem number 3: Sept of 2013, it has been 6 months. I I then call Verizon to bill to my account a new phone, because I wanted to start a new contract. Well they tell me that because I do not pay on the same day of every month I will not be able to bill to my account and they can not over ride the system. I then tell them that this was not what was told to me in March of this year. The rep tells me that she cant do anything for me except investigate it and get back to me within 4 hours. I say okay and leave my number I wanted to be reached at, I asked if she was sure that she was going to call me back because I have been told in the past by verizon wireless reps that I would receive calls from them and they never bothered to return my call, because basically I was un-important. She stated that she would and she appreciated the business I gave Verizon for the past 7 years. (she was a supervisor by the name of Jeniffer in customer service on the east coast). 5 hours later I still had not received a call so I call back and ask to speak to a supervisor they then tell me that my claim was denied for "unknown" reasons about the call 6 months ago and they were not going to let me bill to my account and they couldnt help me further. I asked for a a corporate number, email, or address and they told me repeatedly that they did not know them and could not give them out if they did know them. That if I had a complaint he could notate it and make sure it was handled. Psssh just like it was handled 6 months ago. I daid thank you but no thanks and ended my call soon thereafter.
    It just galls me that Verizon treats their customers who make them money by using their services and phones every year. They do not have any care for the complaints and actions of their workers as well as their customers.
    I just want to know it anyone knows they corporate number, email or address??
    Or maybe a verizon rep out there (which I pretty much doubt will respond to my question)
    If I dont receive an answer soon I believe... no i KNOW I will be taking my $127.33 else where and maybe just maybe I can get better customer service, even if its just a tiny inch better than Verizons.
    AT&T here I come.

    yesterday i went to verizon with a 8 day old broken phone after 40 mins in line to be helped  the sales staff at glenway av in cincinnati turned me around and sent me out the door without solving my problem or returning my less than 14 day old phone.  i called corporate at >>removed<< they called the store and made an appointment with the manager to resolve my issue. when i returned to the store i was told i had to wait in line again so i decided to get loud enough for every customer in the store to hear what kind of customer service i was recieving.  so then the employee at the door not the manager called the police on me and threw me out of the store so today i am returning my phones and am seeking other service providers  but anyhow the corporate number i provided is a good one and the people you reach will solve your problem  corporate level is does do a grat job but the customer service level and store level employees i have found to be very unproffessional and extreemly mismanaged.
    >> Edited to comply with the Verizon Wireless Terms of Service <<
    Message was edited by: Verizon Moderator

  • My recent experience with Verizon wireless

    Approximately two years ago, I decided to switch to Verizon wireless from another carrier because the company I work for has a corporate account with them and offers discounts to employees that have their personal accounts with VZW as well. I got a vanilla iPhone 4 and everything was going well until recently when I made the mistake of trying to upgrade my phone.
    My first attempt to upgrade was two days ago. I entered the Independence, Ohio corporate store and wandered around a bit assuming a sales person would be around to see me soon. My main goal was to decide whether to upgrade to the HTC 8x or the Nokia Lumina 928 as I have a surface and I was interested in getting all my devices onto the same platform (Windows 8). After five minutes or so I detected a presence and I started describing the above to the salesperson who had appeared next to me. He stared at me blankly and flatly stated that he was just there to "check me in." He assured me it would only be 15 minutes or so, so I gave him my number and continued playing around with the test phones they had on display. Thirty minutes later, I was getting anxious watching what seemed like tens of employees wandering aimlessly throughout the store staring at tablets or talking with customers about seemingly unrelated topics (video games, weather etc...), I walked out with the thought that I would just upgrade online.
    I went onto Verizon's website later that evening and attempted to upgrade. I got all the way to the point where I select my delivery method and selected pick up at store. I found the store I had visited earlier in the day and it said "Available for pick up in this store;" however, when I attempted to continue there was an error and it didn't allow me to complete the purpose. Seeing as many of us operate under the "I want it now" mentality, I wanted to avoid having to ship the device and thought that it should be easy enough to somehow get this transaction completed in person.
    Next day I went to a different Verizon store in hopes it would be less busy. This time, I walked in and there were four guys sitting around in an empty store twiddling their thumbs with cigarettes strewn about the main desk. They asked what I had come for and I told them. They incredulously asked me why I would want a Windows 8 phone. I told them. They said they didn't have that phone because it was a "rare" phone. They then proceeded to train the "new" guy (4th guy doing nothing) on how to check inventory. When I asked them whether the Independence store had the phone they proceeded to describe to me in excruciating detail the "intricacies" underlying corporate vs self-owned branches and how they couldn't check the inventory of Independence due to it being the former. They then said I could upgrade with them and then drive thirty minutes to the nearest non-corporate store to pick up the phone. Sounds like a great solution.... right. I declined and left.
    Later that day I returned to the Independence store and went through the same song and dance as before; however, this time I was determined to wait. I "checked in" with the fellow at the front and set in to wait. After about thirty minutes of watching "employees" mill around aimlessly heads-down, staring at tablets and wandering in and out of the "back room" someone called for "Tim" - my name is "Tom" - apparently the greeter had failed at his one mission of greeting customers and GETTING THEIR NAME RIGHT. I get that it's a similar enough name but at this point I was getting frustrated. I had spent upwards of 2 hours between store visits and web-form filler-outing simply trying to give Verizon more money. And it wasn't over yet...
    "Tim" acknowledged the woman and she trundled over to help. I asked her whether the HTC 8x was free to upgrade to as that is the deal offered online and there is even a link online that allows you to "get this deal at your local store." She said she would have to check. After fiddling with her magic tablet for a minute or two she sorrowfully informed me that it was $99 dollars to upgrade to that phone in the store. She then ushered me to a kiosk and asked me to log into My Verizon account on there to see if the deal was available via that method. At that point she got a person involved who was presumably a "manager" who was standing in the midst of the store, arms crossed, scanning the sea of people hoping to buy phones interspersed with employees wandering around (heads down, staring at tablets, of course), and just generally looking important (or trying to). I said to him: so I can upgrade here but you can't just hand me a phone, I have to have it shipped to me? His response was: "Yup, sorry dude." Great. Fine, I say: I go through the whole process again and at checkout, the phone is 99 instead of free like I had seen at home. His response, "Oh, sorry man." Throwing up my hands, I left thinking - company discount be ****** - I was going to switch to a different provider.
    By the time I had arrived at home, I had cooled off a bit and I figured I would just try the shipping thing again in order to avoid having to interact with these phone salespeople again. I went through the process, got my "free" HTC 8x upgrade - with the exception of the $30 "upgrade fee"  of course - which covers three hours of a tablet-staring, empty-eyed salesperson's salary and completed my order. (NB: I went through the process of "verifying" my device so I could have the new phone shipped to a different shipping address cf. my billing address as I am out of town on business and won't be back at my home residence for another two weeks. This alternate address is a separate house - a real address - I keep in another city). Finally, I think, done and upgraded - won't have to deal with them for another two years.
    Two hours later, I get an email saying my order was shipped. That was fast, I think at first with glee! Then I check the email... they had shipped the phone to my home address... the place I won't be for two weeks. Grumbling, I picked up the phone and suffered through the pain that is the Verizon automated phone system attempting to reach another human. Finally, I reach a bubbly gal' with a thick Southern accent (nice enough actually) who apologized and said she would sent in a change order to FedEx to get my phone rerouted to my current address. Ok I said, thank you for your help - should I expect a confirmation from FedEx? Yes, she said - expect it by the morning.
    Fast forward to this morning where I'm sitting in a meeting and my phone goes off - incoming call from Irvine, California - strange. I return to my meeting. Fifteen minutes later, same number calls. I excuse myself from the meeting - this must be an emergency. I pick up: HI THIS IS AN AUTOMATED CALL FROM VERIZON WIRELESS WITH THE OPPORTUNITY FOR YOU TO TAKE A SURVEY. I hang up in disgust and return to my job. After the meeting is over, I get onto my computer to check the status of my phone delivery. Yup, as expected - happily on its way to my HOME address where it will either be returned to sender or left sitting on my doorstep for two weeks.
    Great work.
    -An Unhappy Customer. (AKA "Tim")

    Man that was way to long....................!
    First send a certified return receipt requested letter to the address on your invoice. Dispute the $299.00 then wait for the green receipt card to come back to you. Tell them exactly why you are disputing it. Photos don't match, not the phone you sent bac and all the problems you have had with your service, if you have contact names state them in the letter.
    Make copies of the letter you sent, any corrospondence you received from them, invoices, etc. dates, times of phone calls, and go to a Small Claims court and sue them for all amounts in dispute. Add in the cost of the certified letter, loss from work fir going to court, filing fees, and make sure you have all your documents ready for the judge.
    Do not elect arbitration from verizon at anytime just have your case heard in court. Do not settle with verizon unless they credit you the full amount you are asking for. The loss/damage phone scam is common with verizon just do a google search on it, print them out to show the judge it is questionable that you are to blame for the damage.
    Its a scam from the vendor Verizon uses to collect these devices. Damage claims have to be filed by verizon if they are paying for the return back to them.
    Also sue them in a State Supreme court for cutting off your service without following the fair debt collection act. You can dispute orally, but must write to preserve your rights.
    Good Luck

  • How to lodge a formal complaint for billing errors???

    I have had billing errors for the past 2 months.  I speak to customer service and they keep (very nicely) taking my data and my bills are still coming in wrong.
    Does anyone know how to escalate?
    Thanks!

    I truly hope someone with authority can help me with a billing issue I cannot seem to get anyone to resolve.  I have tried severeal times to get this resolved with Verizon customer service, a supervisor/manager at Verizon customer service and a Manager at a local Verizon wireless store. I noticed I am getting overage charges for my account which I have had with Verizon wireless since the early years.  I have 4 smart phones and one work pad on the service under one account.  Back in November, I received a notification that my account was about to exceed the 10 GB allowed on my service agreement and would I like to add an additonal 7GB for $10.00 per month.  It said if you want to add this, reply YES.  I replied YES.  I even still have the text and response on my smart phone.
    One of the customer service reps and Supervisor/Manage I spoke with said they didn't show any record of the Text from Verizon or my response.  I asked how that could happen when the tesxt message and response are still on my phone.  The Manager said they couldn't just take my word for it since they didn't see anything about the text to me or my reply.  She stated I would have to take my phone to a Verizon Wireless Coirporate location (Montgomeryville, PA) closest to me, show the Manager my text message and my reply on my phone and have the Manager go in to my account and make a note that they personally saw the text messages and then contact customer service back.
    I did that and even took a picture of my phone with both text messages on it to leave with the Manager at Verizon.  He went to his office and came back in about 5 minutes and said, "Okay, I made a notification to your account that I saw the text messages on your phone.
    I re-contacted Verizon Customer service the next day, spoke to a customer service rep and another supervisor/manager who said, nothing could be done because Verizon doesn't offer that plan anymore since it was a special offer back then in November.  Even though both the Manager and customer service rep agreed it wasn't right and they were sorry, they couldn't do anything about it since it isn't offered anymore.  Instead, it will cost me an additional $30.00 per month to get an additional 6GB added to my account.  They finally offered a few months credit for the difference between the $10 and the $30 but it just isn't right.
    I hope to hear from someone to do the right thing.  The real clincher is that I am a Verizon Retiree.  Really helped me out a lot so good luck to those of you that aren't.
    Ed

  • Problems with Verizon Wireless BlackBerry Tour BlackBerry OS 4.7.1.61 update:

    Problems with Verizon Wireless BlackBerry Tour BlackBerry OS 4.7.1.61 update - I was anxious to download the update to see if it addressed the sticky trackball problems and the low volume issue when using a blue tooth device. However, in the process of updating my BB Tour yesterday, the install stopped on the 8th out 12 updates. After a couple of 'retrys', the BB error message on the desktop came up which instructed me to: i) disconnect the device, ii) restart the computer. iii) restart the loading process and, iV) restore my data by loading the loader back-up file using Restore. Unfortunately my Tour was left without any software and the Desktop manager couldn't recognize it. The error message on the Tour was 503. Called Verizon Wireless tech and bottom line, the only fix is a new Tour, which they're sending me. Anyone else having issues with the update? Also, does it address the trackball and blue tooth issues?

    I had issues with the trackball and had to have my Tour replaced.  I was told this model does not have a removable trackball so the entire phone has to be replaced.  My current one is working OK but does stick a bit.  Seems to get worse over time.  My wife's tour is newer and so far she is not experiencing the problem.  Have not experienced a problem with the Blue Tooth volume.
    I have another issue with this upgrade that I am wondering if anyone else has seen.  My wife has the Tour as well.  She was prompted to do the upgrade and went through it.  It appeared to work except it blew out her Contact Alerts.  When we put them back in we can no longer get the sound to play when she receives an SMS message in her holster. Vibration works but doesn't do any good when it is in her purse.  Phones calls, calendar alerts, alarms all work in holster.  As soon as we delete the contact alert the default SMS alert will play in the holster.  If she takes her phone out of the holster the Contact alert will play.  My phone is still running 4.7.1.40 and this function works fine.  I am thinking about trying to put her's back to my version if possible but not sure the best way to go about this 

  • Home Phone Service via Verizon Wireless needs some SERIOUS rethinking!

    Has anyone else signed up for home phone service over Verizon Wireless?
    Here in LA, they offered a $19.99/month deal using the wireless service - a box provides the service, and you plug your home phone in. The service is adequate, but somebody forgot to think about how home phones work. I tried to get my billing set up through my bank, and after getting no notice for three weeks, I got a message in my email box that my bill was delinquent, and I owed a late fee. I had tried to set up the billing via My Verizon, but could never get a password to work. I finally got a phone number to call, and they sent me a new password via text message - to a home phone with no text capabilities. After hearing and seeing nothing for another two weeks, I called again, and they told me they'd sent the message. I had to remind them that this was a home phone - no texts. So they offered to send me a letter with a new password, within 7-10 ten days. It arrived two weeks later, and didn't work. Each of these phone calls took about an hour, and I still didn't have a connection.
    I put the bills (now up to two delinquent cycles) on my credit card, just to bring thins current, and got one more password. This time I called BEFORE trying it, and with the assistance of a more determined tech, got an ID and password combination to work. I can now see my bill. I still don't know if the autopay will work, and I have no idea if there's any way to get a notice that the bill wasn't paid.
    I cancelled my AT&T service because of its cost, but at least its billing worked. Verizon has some serious rethinking to do about how it's billing system works for home users. And they didn't lock me into billing hell for two years.
    The topper is, today, I got a notice from Verizon that I've been delinquent in returning a refurbished instrument I never received, billed to a phone number I don't have. And of course there's no phone number to call to straighten it out. 

        Hello KeyGroupGJ!
    Wow, Im sorry for all the issues you have had with the Home Phone Connect service! I'd really like to assist you. You mentioned that there is no number to call to get this straightened out. No worries, there is no need to call us, since I can reach out to you. Please send me a direct message with your name, your mobile number, and a good contact number for you. I'll be happy to assist you!
    Christina B
    VZW Support
    Follow us on Twitter @VZWSupport

  • Open Letter to Verizon Wireless

    Dear Verizon,
         I have been a loyal customer of yours for about 11 years now.  You have been my only cell phone service carrier since I was 16 years old.  You have been able to keep me with you because of your customer service and your coverage areas.  However, I feel that we have just grown apart these last few years.  .
         You see, though your service fees have always been higher than the competition.  I was always able to justify the expenditure because of your excellent coverage, unlimited data plan, and excellent customer service.  There was a time when my phone was broken and I was still months away from getting an upgrade, but you allowed me to do so anyway.  That is great customer service.  I cannot tell you how many times I have been out in the middle of nowhere lost, yet still had service to use the GPS to guide me back home.  That is excellent coverage.  In addition, your unlimited data has provided me with access to the internet and netflix when I could not afford cable which has been extremely valuable.
         However, I just do not think you love me anymore Verizon.  It all started a few years ago when you decided you did not want to provide your customers with unlimited data.  I was able to upgrade my phone to 4G and was still grandfathered in, so you didn't hurt me too much.  Then, you decided that you were not going to honor grandfathered data plans with phone upgrades, which stung all the more.  Now, you have decided that you no longer love me by throttling the data for those of us who are still grandfathered in.  You say it's not throttling, but let's call it what it is, throttling.
         I spoke with your customer service (which as I mentioned has always been 5-star), and I was trying to see what I could do to lower my monthly bill.  To my dismay, I found that I have only two options: 1) upgrade my phone and receive a new 2 year agreement, or 2) buy a new phone with Verizon Edge, either upfront of have my payments spread across 20 months, and pay roughly the same amount as the 2 year agreement price.  Both of these options will cost me roughly the same amount of money that I currently pay.  In addition, I asked if I could keep my existing phone and get the cheaper Verizon Edge plan, but I was told that is not an option.  In essence, to continue to do business with Verizon, I will be forced to pay for a product I don't necessarily need.  I feel like President Obama is in charge of your company now, requiring everyone to buy what he mandates.  There's no freedom of choice, and as a son of a Veteran, I truly value freedom.
         You see, up until now I have been able to justify your high prices for service, coverage, unlimited data... but I just cannot be in this relationship anymore.  I know you've tried to woo me back with "Unlimited nationwide calling and text messaging."  The truth is, I've never used more than 100 minutes on the phone, and I already paid a premium to have unlimited text messaging... and I was ok with that.  To be perfectly frank, what I'm saying is that your new plans suck and add absolutely no value to me.  In fact, I would say your new plans have much less value to me now than before.  I get much less than I had before (as I stated, your "unlimited nationwide calling" adds absolutely no value to me), and my rates will not go down, it's baffling.
         I just wanted to let you know that I will now be acquiring internet, a much cheaper plan with another carrier that has unlimited nationwide calling, text messaging, and enough data to satisfy my needs, and a carrier that provides coverage where I need it.  I will be getting all of these things for less than I am paying you now (and less than I would have to pay with your new plans).  So I guess what I'm saying is that I am breaking up with you.  It hurts me, but I know you care more about your bottom line than customer loyalty, and I can understand that.  I am a proponent of capitalism.  However, I am also a believer in free markets, and I believe (and I think other long-time customers will soon find out) that you now offer an inferior product based on price.  Because of your short sighted plans to raise revenue when the overall economy is down, you will hurt yourself more than you will help yourself in the long run.  I am only telling you that because I care.  It has been a good ride, but I must now leave you before you lure me back in with false hope of ever getting better.
    Sincerely,
    Paul H.

    Amen to this wonderful letter!!!  I have been with Verizon wireless FOREVER!!!  They were wonderful---key word being WERE!!   I can't count how many times & ways I contacted Verizon 2 weeks prior to my phone upgrade date---only to be told each time that I could not upgrade 2 weeks early (my phone at the time was deemed useless).  Had to wait for THE date.  Well, I went to a Verizon store several days before THE date and surprise..... the salesman let me upgrade my phone!!  He could NOT believe that the phone reps or computer "chat" reps would not allow me to upgrade!  Well, I did the upgrade for myself and my son (Samsung S4 for me and S5 for my son).  I almost passed out when the salesman told me how much I owed!!   What shocked me was the "line activation fee" for the 2 phones we purchased!!   WHAT??!!  Line activation fee???   The lines were already activated!!  OMG Verizon----- you are getting to be just as bad as Time Warner Cable!!!

  • Verizon Wireless iPhone 4 FAQ

    Frequently Asked Questions:
    Two models available:
    Apple® - iPhone® 4 16GB Mobile Phone (Verizon Wireless) - Black
    Apple® - iPhone® 4 32GB Mobile Phone (Verizon Wireless) - Black
    When was the Verizon Wireless iPhone 4 made available at Best Buy®?
    Thursday, February 10th, 2011.
    What is the pricing for the Verizon Wireless iPhone 4 at Best Buy®?
    $199 for the 16GB model and $299 for the 32GB model. A two-year agreement is required with a new activation or qualified upgrade.
    Full retail price is $699.99 for the 16GB model and $799.99 for the 32GB model.
    Verizon is not offering an early upgrade promotion.
    Was there a pre-order available for the Verizon Wireless iPhone 4 at Best Buy®?
    No. Units were sold on a first come, first served basis. No reservations were accepted.
    What plans are available with the Verizon Wireless iPhone 4?
    Standard Verizon Wireless plans. All iPhone 4 subscribers on Verizon Wireless will be required to subscribe to a $29.99 monthly unlimited data plan.
    Is the Verizon Wireless iPhone 4 available for ordering on BestBuy.com?
    In store pickup orders are accepted on BestBuy.com.
    How do I know if I qualify for the discounted pricing if I am an existing customer wanting to upgrade?
    Existing Verizon Wireless customers may check their eligibility here: http://www.bestbuymobile.com/upgradechecker
    If I have existing iOS software applications from an iPhone or iPad, can I sync them with the Verizon Wireless iPhone 4?
    Yes, you may use iTunes to sync as normal.
    Can I use my existing iPhone from AT&T on a Verizon Wireless account?
    No, the two phone versions use different cellular technology to communicate with the network.
    Can I keep my phone number from another wireless network?
    Yes, check the number portability here: http://bbym.us/VZWPort
    Accessories:
    There are subtle differences in the design of the Verizon Wireless iPhone 4 due to an antenna redesign. Therefore, existing iPhone 4 accessories may not fit the new design. Accessories available for the iPhone 4 in our stores will be labeled accordingly. Please see a Best Buy Mobile associate for details.
    Will my existing power and data cables for the iPhone 4 remain the same?
    Yes, this has not changed.
    Will my existing screen protector or screen protectors made for the AT&T iPhone 4 work with the Verizon Wireless version?
    Yes, the screen dimensions have not changed.
    Will my existing case or cases made for the AT&T iPhone 4 work with the Verizon Wireless version?
    It might attach but will not be an exact fit. We will have cases available for the Verizon Wireless iPhone 4.
    New accessories that will fit all versions of iPhone 4:
    2023379
    Griffin Technology - Elan Form Shell for
    Apple iPhone 4 (Verizon Wireless) - Graphite
    1974688
    Rocketfish™ Mobile - Soft Gel Case for
    Apple® iPhone® 4 (Verizon Wireless) - Black
    Existing accessories that will fit all versions of iPhone 4:
    1288863
    iFrogz - Luxe Case and Ozone Earbud
    Headphones for Apple® iPhone® 4 - Red/Black
    1288845
    iFrogz - Luxe Case and Ozone Earbud Headphones for Apple® iPhone® 4 -
    Red/Black
    1039355
    iFrogz - Case For Apple iPhone 4 - Red/Black
    1040147
    iFrogz - Case For Apple iPhone 4 - Blue/Black
    1288854
    iFrogz - Luxe Case and Ozone Earbud Headphones for Apple® iPhone® 4 -
    Pink/Silver
    1258523
    iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Slate
    1258587
    iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Mulberry
    1258541
    iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Azure
    1258514
    iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Lime
    1155475
    Incase - Slider Case for Apple® iPhone® 4 -
    Black
    1155439
    Incase - Slider Case for Apple® iPhone® 4 - White
    1155615
    Incase - Slider Case for Apple® iPhone® 4 - Gunmetal
    1155679
    Incase - Slider Case for Apple® iPhone® 4 - Dark Mauve
    1155402
    Incase - Slider Case for Apple® iPhone® 4 - Grape
    1155457
    Incase - Slider Case for Apple® iPhone® 4 - Ink
    1155466
    Incase - Slider Case for Apple® iPhone® 4 - Blueberry
    For all cases that fit the Verizon iPhone 4, click here.
    Apple, the Apple logo, iPhone, and Multi-Touch are trademarks of
    Apple Inc. TM & © 2010 Apple Inc. All rights reserved. BEST BUY, the
    BEST BUY logo, the tag design plus the BEST BUY MOBILE logo are
    trademarks of Best Buy Enterprise Service, Inc. TM and © 2010 Apple Inc.
    All rights reserved.
    The iPhone 4 on Verizon Wireless retails for $199 for 16GB model and $299 for the 32GB model with a new or qualified upgrade with two-year agreement.
    Jacob|Web Planner | Best Buy® Corporate

    I am not a techy, but I am usually able to describe to the support people the exact conditions under which errors occur. Why this issue that we are both having, as common as it is (do a search and you will see it everywhere), is not common knowledge is beyond me.
    To review my situation: If I was hooked to a Wi-Fi connection, I had no problem receiving or sending emails from my Time Warner account. Once I disabled the Wi-Fi switch on iPhone (as if I were out of range, traveling) and tried to send a message with my TW email account, I got the error message that it "could not identify" the server and then the email would go to my outbox.
    I think I have found the answer after about an hour on the phone: a call to Time Warner who eventually urged me to call Verizon about outgoing server settings, a call to Verizon who told me that the problem was with TW and their settings, a call again to Time Warner, and finally I received a call from Verizon tech support to make sure I got my answer from Time Warner! The short answer is: Time Warner has an issue/limitation (Perhaps with the 3G network?)
    *The second call to TW revealed what Verizon support suspected....YOU NEED TO BE ON A WI-FI TO SEND EMAILS VIA TW. No problem ever receiving--just sending.* I hope this sheds some more light on your situation. Not a major deal for me, (I'll probably use a gmail account), but it is good to know WHY something does not work. All parties were helpful and patient at least.

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