Verizon Wireless Discounts

How can an organization go about obtaining Verizon Wireless discounts for its members?

The organization should ask that of their business rep assigned to their business account with Verizon Wireless.

Similar Messages

Verizon Wireless keeps dropping the ball.

Back in March 2012 I was tired of the billing issues T-Mobile had with Suncom UnPlan users and decided to start shopping for another account.
My employer had a discount at all of the major Wireless Providers.
I called Sprint then AT&T saving Verizon for last. Both Sprint and AT&T had decent rates but when I called Verizon the sales agent made a compelling quote.
He offered me the 2000 Minute Family plan with Unlimited Talk and Text for $120 for 5 lines. He then offered me a smartphone for free with 4GB data for $30 more per month plus I would get a 20% discount. This rate was within my budget and about the same as the rate I had with T-Mobile. He gave me an estimate of the monthly cost and it was around the $150 rate. I agreed to the deal and we conferenced with the 3rd party for the contract.
I received my phones fairly quickly. I also quickly noticed the Verizon Coverage was not as good as T-Mobile especially in my house. Verizon shipped a free network extender to cover that gap. After about 1.5 months of service I received my first bill and it was huge. They had charged me activation charges for the lines that was not discussed by the salesman plus they had added $50 of monthly line charges and partial pro rated line charges that I was not quoted.
I called Verizon ready to disconnect. I ended up talking to Executive Support who corrected the billing but to my concern they did it by adding a "promotion" that would expire and I would have to call to have re-added once it expired. At least the bill was correct and I paid the same rate for a year as a loyal paying customer. Once the year had passed the "promotion" dropped and I had to go through a huge hassle to have it re-added again but they did, I was also encouraged to drop to the 1400 minute plan since I wasn't using very many minutes.
In October 2013, I contacted Verizon exec support to see if I could take advantage of some phones Best Buy was selling and to make sure my rate would not increase. The agent helped me do early upgrades and said everything should be fine. But, after the year was up they added the $50 monthly charges again. I called back to have the bill corrected and they said they would contact a department to see if they can put the "promotion" back on my account. I did not receive a call back. 1.5 months passed and I was getting the dirty Verizon calls where they didn't leave a message and answered one of them. It was billing wanting me to make a payment. I had been paying monthly, and the same rate monthly but they were wanting more but they had not contacted me back. I was hung up on 2 times in the IVR system then finally spoke to an agent. She promised to have a supervisor on the line and after about 45 minutes of trying she promised they would call me back which they did not. I then contacted VerizonWireless on Twitter having a very public expression of my ordeal and also getting quotes from Sprint and AT&T responding to those very Tweets. AT&T wants my service for $155/mo for 5 lines, 2 smartphones, 10GB shared Data, unlimited talk and text which is very comparable to what I have been paying Verizon without the $50 line charges. I finally was able to get an Executive support person on the phone and she was rude, un-understanding, and ended up rudely hanging up on me. I called back to support and wanted to complain against her and her refusal to escalate along with the hangup. I was promised again a callback. At one point I had told the Executive support exactly what I want out of this situation.... either:
1) Correct the billing, Remove the $50 monthly charges as my verbal agreement in the initial sales call was defined.
or
2) Remove all charges, no disconnect charges, we can wash our hands of each other and I will begin anew with AT&T.
Before hanging up on me she offered a $200 one time credit but no permanent billing fix. She welcomed the disconnection of my service and offered no termination charges for one of my 2 lines still in contract. I informed her I did not consider being within any contract once they breeched it by adding charges that were not agreed to in the original sales call/contract.
After contacting Customer Service again the agent I spoke with was appalled by the way I was treated and assured me they would escalate to the level beyond the agent who hung up on me and promised a callback. She also noted that the account shows they had offered a $200 credit every 4 months which exactly offsets those monthly charges and I told her that was EXACTLY the kind of thing that could resolve this for us and I was good with that. She said she would apply the credit and it should show up within 3 business days. I continued to check and almost 2 weeks passed. No credit has been added.
I called back again tonight 6/27 and asked the agent when the credit would be applied... She told me the credit was pending a supervisor approval and couldn't guarantee me that it will ever be applied. I explained how many hours I worked on this and the time I have invested along with the mental anguish. She wanted to consult with someone after she had me tell her the whole story again and was away from the phone for some times. Once she came back she pushed the point everyone at Verizon wants to make telling me the promotion expired. I had to keep explaining the promotion was only placed on my account to correct the billing issue caused by the rate the sales agent had sold the service to me. I told her I didn't care what they wanted to call the price correction as long as my bill was back down to the affordable rate. She wasted 1 hour of my time tonight. Again I have the promise of a callback. I thought 2 weeks again this issue was totally resolved but it appears it is happening again.
Now I must mention the other issues I have had with Verizon. And the other hours of calls related to the LG phones sent to me originally and how I had to send d back 8 piece of junk phones with issues such as charging issues, non responding keys, screen not responding, microphone failure, etc. And the torture it took to get Verizon to send replacement Samsung phones for these units. Verizon wrongly made me purchase all of the back plates and batteries instead of providing those.
Another issue was he hassle I had with BestBuy where they couldn't sell me the phones due to Verizon having my Droid Charge showing up as an Unknown Device in the system. This disrupted the BestBuy system and cost me hours of support on the phone/ at the store/ backing up lines. Etc. Best Buy was at the point where they were just going to give us the phones because of all of the trouble. All of the trouble stemmed from how Verizon changed the phone to an Unknown device in punishment for having an unlocked device.
Another issue was with coverage at my Son's college. They had almost zero coverage and Verizon support put in a ticket to investigate. They found it was due to coverage. The agent that put in the ticket said they would provide him a range extender at no cost if they found it to be an issue with coverage. When I called back to have the range extender shipped they balked. The person on the phone pretty much called me a liar and I had to go through executive support again to have the range extender sent to resolve his problems.
All said, Verizon has an investment in me, they have provided 2 range extenders. The have corrected errors that resulted in activation fees. They corrected pricing errors by adding a counter acting "promotion". They still are more expensive than AT&T even without those line charges. Why can't I just have the original deal honored. Why does my time and investment selecting a service, listening to a sales pitch, accepting a deal, not count for anything? Why must I spend hours on the phone to get things corrected? Why was I sold a non-standard plan? Why do I have to shop again for service? Why not just honor the original deal? Why is Verizon more expensive than AT&T? Why does Sprint/AT&T/ and T-mobile have better coverage locally than Verizon?
Please send this information to the CEO.

TonyD_VZ wrote:
I'm not sure you fully read/understood my wordy post. A sales agent made an offer (verbal contract) which I used to select Verizon's service. There was no "pro ration" talk. I know most people probably physically travel to a dealer and make their wireless purchase, this was not the case for me. I did not sign a contract. I listened to the telephone salesman's sales pitch, entering into the contract on his word. I did not use any other method to "validate" his offer as I trusted him as an agent of Verizon Wireless and took his word much like you would accept the word of a car dealer if he told you the price of a car also included free oil changes and a free tank of gas monthly. If you went to the dealer and they started charging for oil changes and gas after the sale was made based on the salesman's offer, it would be a breech of the verbal contract and it is very likely that a lawsuit would award the plaintiff a victory (If there was any way to prove the wording of the verbal contract). Lucky for me, Verizon Wireless records their sales calls and a third party is engaged to verbally witness the contract "signing". Though my wordy story is confusing due to the convolution Verizon has spun into this web, the issue here is entirely based on the initial offer I accepted from the sales agent. I would not have selected Verizon's service if the offer had been $50 more per month like they are now trying to charge me.
I understood your post just fine. What I am pointing out is the fact that the customer agreement specifically states no other "contract," verbal or written, overrides the customer agreement.
"This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement. This agreement isn't for the benefit of any third party except our parent companies, affiliates, subsidiaries, agents, and predecessors and successors in interest. Except where we've agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws and rules of that state."
So, no, there was no other binding contract you or Verizon entered into. Their customer agreement is quite clear about that. No analogy or comparison to any other type of service or contract applies here. You consented to the customer agreement which includes the above statement. I am not saying I agree with it or like it, but that is the contract you agreed to.
The recorded call and third party witness won't help you. It doesn't matter what the agent said, or what anyone witnessed other than the Verizon Wireless Customer Agreement. Having said that, the contract for service doesn't include pricing, only that you will maintain service for the duration of the agreement. The plan, pricing, and features are not part of it. Neither is a guarantee of an employee discount. If you have a discount that applies when you sign up for service and then change employers during that time, you will lose the original discount as it is not part of the contract. Additionally, the customer agreement states that no class action lawsuits are allowed.

Verizon Wireless iPhone 4 FAQ

Frequently Asked Questions:
Two models available:
Apple® - iPhone® 4 16GB Mobile Phone (Verizon Wireless) - Black
Apple® - iPhone® 4 32GB Mobile Phone (Verizon Wireless) - Black
When was the Verizon Wireless iPhone 4 made available at Best Buy®?
Thursday, February 10th, 2011.
What is the pricing for the Verizon Wireless iPhone 4 at Best Buy®?
$199 for the 16GB model and $299 for the 32GB model. A two-year agreement is required with a new activation or qualified upgrade.
Full retail price is $699.99 for the 16GB model and $799.99 for the 32GB model.
Verizon is not offering an early upgrade promotion.
Was there a pre-order available for the Verizon Wireless iPhone 4 at Best Buy®?
No. Units were sold on a first come, first served basis. No reservations were accepted.
What plans are available with the Verizon Wireless iPhone 4?
Standard Verizon Wireless plans. All iPhone 4 subscribers on Verizon Wireless will be required to subscribe to a $29.99 monthly unlimited data plan.
Is the Verizon Wireless iPhone 4 available for ordering on BestBuy.com?
In store pickup orders are accepted on BestBuy.com.
How do I know if I qualify for the discounted pricing if I am an existing customer wanting to upgrade?
Existing Verizon Wireless customers may check their eligibility here: http://www.bestbuymobile.com/upgradechecker
If I have existing iOS software applications from an iPhone or iPad, can I sync them with the Verizon Wireless iPhone 4?
Yes, you may use iTunes to sync as normal.
Can I use my existing iPhone from AT&T on a Verizon Wireless account?
No, the two phone versions use different cellular technology to communicate with the network.
Can I keep my phone number from another wireless network?
Yes, check the number portability here: http://bbym.us/VZWPort
Accessories:
There are subtle differences in the design of the Verizon Wireless iPhone 4 due to an antenna redesign. Therefore, existing iPhone 4 accessories may not fit the new design. Accessories available for the iPhone 4 in our stores will be labeled accordingly. Please see a Best Buy Mobile associate for details.
Will my existing power and data cables for the iPhone 4 remain the same?
Yes, this has not changed.
Will my existing screen protector or screen protectors made for the AT&T iPhone 4 work with the Verizon Wireless version?
Yes, the screen dimensions have not changed.
Will my existing case or cases made for the AT&T iPhone 4 work with the Verizon Wireless version?
It might attach but will not be an exact fit. We will have cases available for the Verizon Wireless iPhone 4.
New accessories that will fit all versions of iPhone 4:
2023379
Griffin Technology - Elan Form Shell for
Apple iPhone 4 (Verizon Wireless) - Graphite
1974688
Rocketfish™ Mobile - Soft Gel Case for
Apple® iPhone® 4 (Verizon Wireless) - Black
Existing accessories that will fit all versions of iPhone 4:
1288863
iFrogz - Luxe Case and Ozone Earbud
Headphones for Apple® iPhone® 4 - Red/Black
1288845
iFrogz - Luxe Case and Ozone Earbud Headphones for Apple® iPhone® 4 -
Red/Black
1039355
iFrogz - Case For Apple iPhone 4 - Red/Black
1040147
iFrogz - Case For Apple iPhone 4 - Blue/Black
1288854
iFrogz - Luxe Case and Ozone Earbud Headphones for Apple® iPhone® 4 -
Pink/Silver
1258523
iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Slate
1258587
iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Mulberry
1258541
iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Azure
1258514
iFrogz - Luxe Lean Phase Case for Apple® iPhone® 4 - Clear/Lime
1155475
Incase - Slider Case for Apple® iPhone® 4 -
Black
1155439
Incase - Slider Case for Apple® iPhone® 4 - White
1155615
Incase - Slider Case for Apple® iPhone® 4 - Gunmetal
1155679
Incase - Slider Case for Apple® iPhone® 4 - Dark Mauve
1155402
Incase - Slider Case for Apple® iPhone® 4 - Grape
1155457
Incase - Slider Case for Apple® iPhone® 4 - Ink
1155466
Incase - Slider Case for Apple® iPhone® 4 - Blueberry
For all cases that fit the Verizon iPhone 4, click here.
Apple, the Apple logo, iPhone, and Multi-Touch are trademarks of
Apple Inc. TM & © 2010 Apple Inc. All rights reserved. BEST BUY, the
BEST BUY logo, the tag design plus the BEST BUY MOBILE logo are
trademarks of Best Buy Enterprise Service, Inc. TM and © 2010 Apple Inc.
All rights reserved.
The iPhone 4 on Verizon Wireless retails for $199 for 16GB model and $299 for the 32GB model with a new or qualified upgrade with two-year agreement.
Jacob|Web Planner | Best Buy® Corporate

I am not a techy, but I am usually able to describe to the support people the exact conditions under which errors occur. Why this issue that we are both having, as common as it is (do a search and you will see it everywhere), is not common knowledge is beyond me.
To review my situation: If I was hooked to a Wi-Fi connection, I had no problem receiving or sending emails from my Time Warner account. Once I disabled the Wi-Fi switch on iPhone (as if I were out of range, traveling) and tried to send a message with my TW email account, I got the error message that it "could not identify" the server and then the email would go to my outbox.
I think I have found the answer after about an hour on the phone: a call to Time Warner who eventually urged me to call Verizon about outgoing server settings, a call to Verizon who told me that the problem was with TW and their settings, a call again to Time Warner, and finally I received a call from Verizon tech support to make sure I got my answer from Time Warner! The short answer is: Time Warner has an issue/limitation (Perhaps with the 3G network?)
*The second call to TW revealed what Verizon support suspected....YOU NEED TO BE ON A WI-FI TO SEND EMAILS VIA TW. No problem ever receiving--just sending.* I hope this sheds some more light on your situation. Not a major deal for me, (I'll probably use a gmail account), but it is good to know WHY something does not work. All parties were helpful and patient at least.

Who do I contact to get Verizon Wireless to put me on the plan they promised?

My daughter got talked out of an unlimited account when she got a new phone by a verizon salesperson who told her based on her 3g usage she would never go over 2 GB of Data on a new 4g phone. (Which was totally untrue because with the same usage, she used more bandwidth every month on 4g) They put her on a 2 GB data plan when they were offering everyone else who had unlimited plans a 6 GB plan. After we called back to question this, the agent agreed that since the 6 GB plan was available at that time that she should have been offered it, and they would take care of it.
Fast forward several months.....NOT FIXED STILL
I have spent many hours on the phone for many months now, with many agents including Mark, Terry, Todd, Vanessa, Tim, Swasi, and Nadia to name a few...who all promised to take care of this. They apologized, gave a credit for the overage that occured one month due to the smaller plan, and said they would get the appropriate department to make the change. The last guy said since he couldn't get us on the 6 GB plan yet, he would put us on the 5GB plan and credit back the $20 difference EVERY MONTH and that the credit would not stop as long as we were on the 5 GB plan. He would then pursue the 6 GB plan. Each time they say call back in a week (so I can talk to a new person and explain it all again for an hour....and not get it fixed again!!!!)
For a long term customer with 5 lines and a long history, they sure don't make you feel like they care...and they don't make good on their promises as far as I can tell, because we are still not on the 6 GB plan (that still exists and they still offer to people!!!) and we are no longer getting the $20 credit for the 5 GB plan they put us on in the meantime with a promise of no fee increase. Now I'm told the request for the 6 GB was rejected and that verizon does not plan to do anything or credit any money as promised. "Sorry, we can't put you on that plan". (even though several agents and supervisors approved it and said they would take care of it) This is SOOOO incredibly frustrating. I HATE being lied to and I hate it when a company does not do as they say they will. This is very poor customer service.
Up until now, I was happy with verizon, their service, and the phones, but now I am looking at when my plans expire so that if they can't make good on their promise I will plan to move my 5 phones and my 2 parents and 2 inlaws and the rest of the family's cell service to AT&T. They offer a larger corporate discount and rollover minutes too.

@Verizon Wireless Customer Support
Matthew:
When I search for MatthewS_VZW on Twitter, I get a message that there is no such user. I only see Matthew44vzw and matthewvzw. Are either of those you?
Since this is a verizon wireless forum, I presume that the VZW rep has access to the email used. Other companies work this way on forums like this. If you do have access, feel free to email me, if not, please give me the correct twitter handle and I will follow and DM you. I am getting pretty frustrated with all this.

Verizon Wireless False Advertising on Family of 4 More Everything Plan

I am trying to take advantage of the heavily advertised $160 family plan for 4 lines 10 GB of data. I have 4 lines and have upgraded my data to 10 GB. I need to be enrolled in Edge to get the $25 discount per line to actually get the deal. Three of my lines are technically not yet eligible for an upgrade. However, there is a well documented Early Edge Open Enrollment option of which I meet the criteria. I will paste the criteria below. My remaining phones were all purchased well before 11/13/13. The offer is open until 6/30/14. Whether I try online, or calling Verizon, or going to a VZW store, I am told that even though it appears I meet all the requirements, my lines are not tagged as Edge Eligible and there is absolutely nothing they can do about it. My account is in good standing. The manager at the store thought it may be due to my being enrolled in One-bill combined billing with Verizon FIOS. I have since disabled that option so I am on separate billing from each. Still no luck. This is no way to treat customers, Verizon! You plaster an offer all over television, all over the internet, your web site, and when a customer goes to take advantage of it, the customer is denied the option for no reason and no ability for any of your workers to go into the system and correct the issue. As it turns out I will probably just wait for my upgrade date so I can keep my phones and sell them on eBay which will be better for me in the long run and worse for you since you won't get my old phone. For anyone reading this, I have 2 Motorola Razr Maxx's and 1 iPhone 4S. I can easily sell these for $200+ each on eBay so if anyone is thinking of doing Early Edge, you are better off waiting until your upgrade date and keeping then selling your phones. For me it means $600+ in my pocket but more importantly $600 less to Verizon which is what they will resell them for. Verizon, you are too big and too inflexible.
What is Early Edge Open Enrollment?
Early Edge Open Enrollment is a limited-time option to participate in the Verizon Edge program. You can get your choice of the latest smartphone sooner than you would under a traditional 2-yr contract.
If you’ve had your current phone since 11/13/13, you may be eligible to purchase a 4G LTE smartphone through the Verizon Edge program. You’ll pay for your phone in monthly payments.
To be eligible for Early Edge, you must meet all the following:
Be eligible for Verizon Edge
Have had your phone since 11/13/13 or longer
Return your phone in good working condition*
The Early Edge Open Enrollment option will be available 2/13/14 - 6/30/14.
Note: You must return the phone that was on your line at the time you placed your Verizon Edge order, and it must be returned to Verizon Wireless within 14 days of receiving your new phone. If you do not, you may be charged a non-return fee of up to $200.
Last Modified: April 11, 2014

Thanks mrniceguy for educating me. I am well aware of the benefits of the edge plan or I wouldn't be trying to enroll. I am angry that they won't let me enroll early and they do not honor the terms of the program equally for everyone. But as it turns out it is the early enrollment that is not a good deal because you have to turn your phone in. Once your normal upgrade date comes you get to keep your old phone and sell it. Same deal, pay $25 a month on edge and get $25 back on your plan whether you go early or wait till the upgrade date. I wanted to go early because I was excited about getting a new phone. But after being turned down repeatedly and thinking it through, I thought it better to trash Verizon for their policy and point out that patience is better because you get to keep your phone if you wait. So if I do the math as you say I can either pay zero for the phone on edge and give them my old phone, or I can wait and pay zero for the phone on edge and then pocket $200 per phone that I will sell on eBay.

I want to run down how dissatisfied I currently am with Verizon Wireless

I want to run down how dissatisfied I currently am with Verizon Wireless; this stated with the pre-order of the iPhones on Friday I like many other customers received the "ecdp" error on the web site and it took 45 minutes to actually be able to place the order. I got the order in and had a 09/19/2014 ship date; spoke with a few Customer Service Reps in various areas such as 611, on many of the 800 numbers available, Internet Orders (including a Supervisor) and even a Social Media Service Rep all who have confirmed this ship date to be accurate.
Well today (09/17/2014) I check the Pre-Order Status page and my date has been changed to 10/14/2014 so I call in to speak to Internet Orders and the Rep advises me that yes my date was pushed back but no reason is supplied, I asked to speak to a Supervisor and was transferred to Howard, Operator # 2431235, who stated that yes the prior rep was accurate and that there was no reason available as to why my ship date changed. Howard continues by stating that as per upper management, Apple reported to Verizon that no iPhone 6+'s would be available at launch for Verizon to ship and that this has been common knowledge, within the company, that the 6+'s were not shipping until 10/14/2014, and that prior Verizon employee's to include supervisors were misinforming me of my shipping date. Howard continued to state that the reason I got the "ecdp" error was because of the company that I work for as Verizon offers a discount so the 'ecdp" error is not something Verizon is currently addressing. Howard then tells me not to worry that with the 10/14 date is a guaranteed delivery date and not to worry, if the phones come in early the order will be filled, I at this point ask Howard to note my account with our conversation to include the fact that he stated the 10/14 was a guaranteed date, at this point he states that while he is telling me this he will not put it in writing as at that point Verizon would be obligated to meet that date at minimum and he was not willing to put his position on the line if the phone is not shipped by that date(this can be confirmed by reviewing the recording of the call as I was advised that I was on a recorded line). I then asked to speak to his supervisor and was told his supervisor went home for the day and that he was the highest level supervisor on at this time. When I then asked for his supervisors contact information to lodge a complaint he said that I would need to call back in on 611 from my handset as Customer Service handles complaints not supervisors.
I did call back and speak with a Representative on 611 who tried to assist but was not able to do much, this rep took my information and is having their supervisor call me to try addressing the way Howard handled the call however this has not occurred at the time of this writing. I did tell this rep that I was honestly considering going to another carrier, (I have been with Verizon 7-8 years and currently have 10 lines of service on my account) I know I will not get the iPhone 6+ on launch day with another carrier which was not the driving factor but rather the way Howard dealt with the situation and the lack of respect that as a customer of Verizon I have always got from other representatives, as you know it takes one person to sour someone on a whole company, Howard even stated that if I want to go to another carrier that was fine with him. However, the Customer Service Rep I spoke with after Howard (I wish I could remember his name) calmed me down not to leave Verizon but did agree that a complaint needed to be filed, personally I would like to file it directly with an Associate Vice President or higher but do understand that there is a “Chain of Command” that needs to be filed
Let this be a warning to anyone who call internet sale and gets Howard, operator #2431235, I would suggest you immediately request a different supervisor that will treat you with respect. As stated above Howard will tell you that the iPhone 6+ was not and has never been available to ship on launch day due to Apple purposely not providing enough units to meet the demand and that Verizon knew this while taking our pre-orders.

I feel your pain Robert. I do believe VZW and Apple knew all along the I6 Plus would not be available on 19 Sep and that it was a way to bolster new contracts, renewed contracts and apple sales stats. It's unfortunate the company wasn't more clairvoyant, most of us would have still pre-ordered but been a little less frustrated.

Verizon Wireless Network Extender and the Terrible, Horrible, No Good, Very Bad Customer Service experience

It was a dark and stormy night...
For the past eight years, I had been happy with Verizon wireless service. Great coverage and rarely a dropped call. However, all of that changed when I moved into a lovely mid-century modern condominium. The solid concrete walls and ceilings were blocking my attempts to communicate with the outside world (i.e. order pizza).
Enter the Verizon Wireless Network Extender! My own personal cell tower! Alas, the VWNE was $250, which was a lot of money. So, being the resourceful recycling advocate that I am, I procured a refurbished one and hooked it up to my network. Then I called Verizon to begin what would soon become one of the Bottom 10 Least Enjoyable Experiences in customer service history (note: obvious foreshadowing).
The first technician I spoke with was Benjamin, who was actually quite helpful. He noted the VWNE's MAC address and other information before attempting to allow me to access my unit. But he could not. Why? Apparently the unit was still registered to another Verizon customer. He told me the matter would be forwarded to "Verizon Correspondence Support" who would contact the registered owner and get their approval to reassign the unit.
A week later, I called in to ask about the status of my request, but was told by Darryl (another tech from the VWNE department) that the "Verizon Correspondence Support" department did not exist. Did. Not. Exist? Fine, I explained the situation again, and Darryl eventually told me he would submit a special access form which may resolve the problem. He apologized for the mixup, thanked me for my patience, and told me to wait 24-48 hours for his return call with the results.
120 hours later, I called to ask about the status of the change access form because I had not received a callback. Michelle, another representative of VWNE support, told me there was no record of this form having been submitted. No. Record...? After which, she made no effort to help me after reading through my transcript. In fact, quite the opposite. To paraphrase...
"I'm sorry we wasted two weeks of your time leading you to believe we had a solution. Actually, there is no Verizon Correspondence Department, there is no special access form, and no tech will be calling you back. Furthermore, I will not allow you to use our unit because the previous owner hasn't filled out Release Form 27B stroke 6. For all I know it might have been stolen. Perhaps by you? I guess we'll never know for sure, because I won't contact the owner for any reason. In fact, there is nothing I can do to help you whatsoever. But if you like, feel free to throw our network adapter in a landfill. Thank you and have a nice day."
OK Michelle, here's the deal. I don't even WANT this doohickey. You see, all I want is for my phone to work. That's why I am calling you. To get THIS piece of your equipment working, at my expense, so that I can continue to be a Verizon customer. Seems like I'm doing my part. Why is this so difficult?
"Sorry"
Lesson of the story? DON'T BE A MICHELLE. If a customer is in trouble and you can't solve his/her problem, contact a supervisor and work out an alternative. In my example, perhaps Verizon could have provided me with an "official" VWNE? At a discount? Or have a technician sent out to examine the signal? Really, *anything* is better than being brushed off. After being brushed off.
After being brushed off.

Follow up: I acquired another VWNE from a local seller, just in case he had to be contacted for the Nuclear Priority Phone Release Code (geez). Ironically, it wasn't necessary, because said fellow had already left Verizon after too many negative customer service issues. Oops.
The good news is that Verizon was able to properly activate the second unit. I was connected to a VWNE tech named Bertha who was VERY helpful and treated me like a human being. Which made all the difference and restored my faith in humanity. I requested that my story be relayed to upper management so that the hordes of secondhand VWNE buyers wouldn't also get burned by Verizon's "hands off and look elsewhere" policy. Bingo. Finally. Done.
Epilogue: Until Verizon eases up on their needlessly stringent policy, beware the unchecked VWNE! Be sure to get the MAC code and check it with a local store/tech support before buying it.

VERIZON WIRELESS PLAN CHANGES, CONTRACTS, UPGRADES - Lack of Customer Service!

I have been 1 of your customers since August of 2006.
I even own a 2nd phone line that I have been using since approximately 2002
Most recently I had inquired with Verizon Customer service about upgrading my cell phone from a BlackBerry to a Droid Maxx (for one of my accounts)
My first inquiry was with a Verizon Rep on the Verizon Online Chat on February 16, 2014. I told her that I wanted to upgrade my cell phone from a BlackBerry to a Droid Maxx, and I inquired about my Unlimited Data Plan. She said I would “not” lose my Unlimited Data Plan even if I upgraded to a Droid Maxx. I also asked about a Hot Spot, and she said that would be “included in my Unlimited Data Plan” at no extra charge.
I called Verizon 611 later that same evening and talked live with a Verizon Rep, again asking and confirming the answers to the same questions. I also asked about “throttling” if I went beyond a certain usage on my data plan, if I upgraded to a new cell phone. He told me that I would not be limited to certain speeds and bandwidth, no matter how much I used my cell phone since Verizon does not throttle their customers’ data speeds (since Verizon had received so many complaints in the past for throttling, so they do not do that anymore). He also said there would “not be an issue with upgrading to a new cell phone and keeping my current data plan.
A few days later, as I looked further into upgrading my device, and trying to make a final decision, I again called Verizon 611 – Customer Service. But this time the Verizon Rep that I talked to contradicted the other two Verizon Reps info because he told me that I would “lose my unlimited data plan” if I switched to a new cell phone. He also said if I made any changes to my plan, I would lose my Unlimited Data. He said there would also be an additional charge for a Hot Spot. I asked about bringing on a 2nd person to my plan, and keeping Unlimited Data on one of the phones, while having a 2nd data plan package for the other phone for the additional person. He told me the Unlimited Data Plan would only apply to the Original phone on this account and the original phone number. But if I added a 2nd person/phone to my account they would “not” have Unlimited Data since the new (2nd phone) was not grand-fathered in to this current plan that I had with Verizon.
Finally I decided to go in person to visit a Verizon Store. When I went into the Verizon Store at Jantzen Beach, North Portland, Oregon, the Rep I talked to said she had been with Verizon for almost 8 years. She said all of the info that the other “3” Verizon Reps had given me was “not” accurate. At this time, I learned that “ANY/ALL changes to my plans would immediately make me lose my Unlimited Data Plan. And the ONLY way I could keep this plan, would be to buy my own cell phone (at full Retail cost) and have it added to my account. And that if I tried to add a Hot Spot, it would cost additional money outside of my data plan. Also if I tried to add a 2nd person/cell phone to my existing account that I would immediately lose the Unlimited Data Plan. I was not allowed to change my cell phone#, add any additional user or cell phone, or upgrade my device without losing my Unlimited Data. She also said maybe I was told something different by the 611 Customer Service Reps because they have authority to make changes or exceptions to plans, and that normal Verizon Store employees do not have authority to make the same changes.
My complaint and question to Verizon is…..WHY do all “4” Verizon Reps have different explanations, advice, rules, etc…when it comes to something as simple as upgrading to a new device and wanting to keep my current plan? To me, the rules and explanations should not vary day to day, and depending upon who I talk to?
I was originally an AT&T Customer prior to 2006 and I switched to Verizon. This is my first real experience with HORRIBLE customer service and deception from Verizon!
IF I had made any changes when I initially or immediately after I inquired via the Online Chat, I would have LOST my current data plan! And then to tell me that I need to go out & buy my OWN phone at FULL Retail price If I want to keep a plan that I’ve had for years now!!!
How much money have I already paid to Verizon in Monthly usage charges since 2006 (for almost 8 years now)??? And you want to reward me for this loyalty and being a Long time customer by cheating me out of my current plan, or trying to deceive me with false promises that I won’t lose the plan? And then when I finally do want to upgrade, you will take that plan from me? And even after being a customer for 8 years with one account and almost 12 years with my 2nd Verizon account (that I listed at the beginning of this letter), you won’t even offer to give me a free device or a discounted device for renewing my plan? NOW I need to buy my own phone if I want to continue on with my current data plan?
None of this makes sense, and I have now been told “4” different versions of rules, exceptions and Plan change policies by 4 different Verizon Reps! They ALL work for the same company --- Verizon Wireless --- so they should ALL have the same answers and rules, right? I really feel nobody is being honest & upfront with me about this, and I am seriously considering moving back to AT&T Wireless. As at this point, Verizon wants to do nothing to reward me for being a long-time customer. I’m beginning to feel that the goal here is to deceive me and cheat me out of my Unlimited Data plan.
What can you do to make this right? I know you must have record of the Online Chat and also you record 611 Customer Service calls too? How can you explain why all “4” of your Reps have different rules and explanations for Verizon phone plans?
If I do not receive an acceptable response to this letter, you can count on me moving back to AT &T Wireless. I will also tell all of my Friends & Family that are currently with Verizon about this negative experience. In the past I have encouraged others to move to Verizon Wireless, but now I no longer feel that is good advice for anyone.
My boyfriend who “almost considered” switching his service to Verizon, is now seriously considering the integrity of Verizon. He works in Information Technology with large corporations and will also pass this story on to his business associates.
I look forward to your response and explanation. I feel that after my long term loyalty as a Verizon Customer, I deserve much better treatment and honest answers from Verizon.

cheralin333 wrote:
I find this all very interesting that the 3 responses I got to this post are ALL defending Verizon jacking around a long time customer. I would almost venture to guess that Verizon hires people (probably in India & Pakistan) to read their forums and defend whatever they do to their customers. How do I become the bad person for wanting good customer service? How are they in the right for trying to be deceitful. None of their Reps had the "same story or info." NOW I have 3 responses from "supposed PEERS" or other customers in the Verizon Community. But instead of rallying with me as a customer all 3 are posting comments like they "work for Verizon." And even Ann's response contained info that I already had in my original post. And this last post from pherson knocks me for not being loyal?? I have been loyal for over a decade but why would I kiss up to anyone that is trying to make me take it in the shorts??? I'm convinced you are all making minimum wage from Verizon to read their forums and defend their ridiculous practices. Go find a real job.
No one is "defending" Verizon. We are telling you that
A) No one from Verizon corporate will see you post
B) Even if they did they are not going to change policy because 1 customer or a few or 1000 or 10,000 threaten to leave.
So there is no point to your rant. It was waste of time. The people you intended it for aren't going to see or care. Also the FCC, FTC, BBB, etc etc are also a waste of time. The only thing you can do that you have power over is to speak with your wallet and go elsewhere. That would be FAR more productive than what you've done here. I still don't get how people think that because they made a post on a messageboard they can change things. Like people haven't been complaining about this for literally the last 620 days. How's that worked out so far?
Oh and I SHOULD report your post that is full of insults. Next one I WILL. How is that for a threat?

Why is it ok for a verizon wireless service representative to lie to a customer? I went over my monthly data and i called to ask for some help with the overage because i was barely over. They told me they would take care of it and sold me on a shared data

why is it ok for a verizon wireless service representative to lie to a customer? I went over my monthly data and i called to ask for some help with the overage because i was barely over. They told me they would take care of it and sold me on a shared data plan that would result in 2gb less data but told me i would save 20$ a month. I agreed and recieved my next statement and to my suprise my bill actually went up 15$ a month and i talked to several people and they all told me there is nothing that can be done to get back on the plan i was on and they can not even give me a discount to get me back to what i was paying. They can only offer me a convenience credit. I will be cancelling service.

ajwest101,
We do not want to see you go. I truly apologize for any misinformation regarding your plan. Let's investigate into this a little further. What plan were you on? What plan were you switched to? If you look at the detailed billing online of your previous bill do you see any additional charges other then the plan?
LindseyT_VZW
Follow us on Twitter @VZWSupport

My recent experience with Verizon wireless

Approximately two years ago, I decided to switch to Verizon wireless from another carrier because the company I work for has a corporate account with them and offers discounts to employees that have their personal accounts with VZW as well. I got a vanilla iPhone 4 and everything was going well until recently when I made the mistake of trying to upgrade my phone.
My first attempt to upgrade was two days ago. I entered the Independence, Ohio corporate store and wandered around a bit assuming a sales person would be around to see me soon. My main goal was to decide whether to upgrade to the HTC 8x or the Nokia Lumina 928 as I have a surface and I was interested in getting all my devices onto the same platform (Windows 8). After five minutes or so I detected a presence and I started describing the above to the salesperson who had appeared next to me. He stared at me blankly and flatly stated that he was just there to "check me in." He assured me it would only be 15 minutes or so, so I gave him my number and continued playing around with the test phones they had on display. Thirty minutes later, I was getting anxious watching what seemed like tens of employees wandering aimlessly throughout the store staring at tablets or talking with customers about seemingly unrelated topics (video games, weather etc...), I walked out with the thought that I would just upgrade online.
I went onto Verizon's website later that evening and attempted to upgrade. I got all the way to the point where I select my delivery method and selected pick up at store. I found the store I had visited earlier in the day and it said "Available for pick up in this store;" however, when I attempted to continue there was an error and it didn't allow me to complete the purpose. Seeing as many of us operate under the "I want it now" mentality, I wanted to avoid having to ship the device and thought that it should be easy enough to somehow get this transaction completed in person.
Next day I went to a different Verizon store in hopes it would be less busy. This time, I walked in and there were four guys sitting around in an empty store twiddling their thumbs with cigarettes strewn about the main desk. They asked what I had come for and I told them. They incredulously asked me why I would want a Windows 8 phone. I told them. They said they didn't have that phone because it was a "rare" phone. They then proceeded to train the "new" guy (4th guy doing nothing) on how to check inventory. When I asked them whether the Independence store had the phone they proceeded to describe to me in excruciating detail the "intricacies" underlying corporate vs self-owned branches and how they couldn't check the inventory of Independence due to it being the former. They then said I could upgrade with them and then drive thirty minutes to the nearest non-corporate store to pick up the phone. Sounds like a great solution.... right. I declined and left.
Later that day I returned to the Independence store and went through the same song and dance as before; however, this time I was determined to wait. I "checked in" with the fellow at the front and set in to wait. After about thirty minutes of watching "employees" mill around aimlessly heads-down, staring at tablets and wandering in and out of the "back room" someone called for "Tim" - my name is "Tom" - apparently the greeter had failed at his one mission of greeting customers and GETTING THEIR NAME RIGHT. I get that it's a similar enough name but at this point I was getting frustrated. I had spent upwards of 2 hours between store visits and web-form filler-outing simply trying to give Verizon more money. And it wasn't over yet...
"Tim" acknowledged the woman and she trundled over to help. I asked her whether the HTC 8x was free to upgrade to as that is the deal offered online and there is even a link online that allows you to "get this deal at your local store." She said she would have to check. After fiddling with her magic tablet for a minute or two she sorrowfully informed me that it was $99 dollars to upgrade to that phone in the store. She then ushered me to a kiosk and asked me to log into My Verizon account on there to see if the deal was available via that method. At that point she got a person involved who was presumably a "manager" who was standing in the midst of the store, arms crossed, scanning the sea of people hoping to buy phones interspersed with employees wandering around (heads down, staring at tablets, of course), and just generally looking important (or trying to). I said to him: so I can upgrade here but you can't just hand me a phone, I have to have it shipped to me? His response was: "Yup, sorry dude." Great. Fine, I say: I go through the whole process again and at checkout, the phone is 99 instead of free like I had seen at home. His response, "Oh, sorry man." Throwing up my hands, I left thinking - company discount be ****** - I was going to switch to a different provider.
By the time I had arrived at home, I had cooled off a bit and I figured I would just try the shipping thing again in order to avoid having to interact with these phone salespeople again. I went through the process, got my "free" HTC 8x upgrade - with the exception of the $30 "upgrade fee" of course - which covers three hours of a tablet-staring, empty-eyed salesperson's salary and completed my order. (NB: I went through the process of "verifying" my device so I could have the new phone shipped to a different shipping address cf. my billing address as I am out of town on business and won't be back at my home residence for another two weeks. This alternate address is a separate house - a real address - I keep in another city). Finally, I think, done and upgraded - won't have to deal with them for another two years.
Two hours later, I get an email saying my order was shipped. That was fast, I think at first with glee! Then I check the email... they had shipped the phone to my home address... the place I won't be for two weeks. Grumbling, I picked up the phone and suffered through the pain that is the Verizon automated phone system attempting to reach another human. Finally, I reach a bubbly gal' with a thick Southern accent (nice enough actually) who apologized and said she would sent in a change order to FedEx to get my phone rerouted to my current address. Ok I said, thank you for your help - should I expect a confirmation from FedEx? Yes, she said - expect it by the morning.
Fast forward to this morning where I'm sitting in a meeting and my phone goes off - incoming call from Irvine, California - strange. I return to my meeting. Fifteen minutes later, same number calls. I excuse myself from the meeting - this must be an emergency. I pick up: HI THIS IS AN AUTOMATED CALL FROM VERIZON WIRELESS WITH THE OPPORTUNITY FOR YOU TO TAKE A SURVEY. I hang up in disgust and return to my job. After the meeting is over, I get onto my computer to check the status of my phone delivery. Yup, as expected - happily on its way to my HOME address where it will either be returned to sender or left sitting on my doorstep for two weeks.
Great work.
-An Unhappy Customer. (AKA "Tim")

Man that was way to long....................!
First send a certified return receipt requested letter to the address on your invoice. Dispute the $299.00 then wait for the green receipt card to come back to you. Tell them exactly why you are disputing it. Photos don't match, not the phone you sent bac and all the problems you have had with your service, if you have contact names state them in the letter.
Make copies of the letter you sent, any corrospondence you received from them, invoices, etc. dates, times of phone calls, and go to a Small Claims court and sue them for all amounts in dispute. Add in the cost of the certified letter, loss from work fir going to court, filing fees, and make sure you have all your documents ready for the judge.
Do not elect arbitration from verizon at anytime just have your case heard in court. Do not settle with verizon unless they credit you the full amount you are asking for. The loss/damage phone scam is common with verizon just do a google search on it, print them out to show the judge it is questionable that you are to blame for the damage.
Its a scam from the vendor Verizon uses to collect these devices. Damage claims have to be filed by verizon if they are paying for the return back to them.
Also sue them in a State Supreme court for cutting off your service without following the fair debt collection act. You can dispute orally, but must write to preserve your rights.
Good Luck

Thank you verizon wireless

My daughter started taking the bus this year so I had to get her a cell phone. I added her to my plan and, when they asked me if I wanted insurance for her phone, I said no. Since she was only going to use it one day a week and I wanted her to understand the responsibility of taking care of her own things. The customer rep who was handling the transaction even commented on how that was a good way to teach her to care for her phone.
This was in February of this year.
This weekend I went to the same Verizon location to see if I couldn't get a replacement for my old Pre plus which has been giving me fits of late (keyboard issues, random restarting). The guy pulls up my account and tells me I don't have insurance. Says I cancelled it in February.
He cannot locate anything that would indicate that I declined the insurance. He suggests I call customer service.
I go to the location near my office to see if they can, at the very least, see where I declined the insurance since I do my personal verizon visits in that location.
Nothing but he did notice that the day I cancelled mine, I added a line and insured that phone.
That's right, they cancelled my insurance and added insurance on my daughter's phone.
So, since February, I've been paying $7 to insure a phone that was used, at most, one day a week, until the end of May. Then it went into a cabinet in the kitchen, where it has remained, unused.
I tell the rep at Verizon that I want to cancel the insurance on my daughter's phone and I want to add insurance to my phone.
They cannot insure my phone anymore. It's too old.
So, they cancelled my insurance against my wishes and now they won't insure my phone.
I'm told to try customer service.
So I call customer service.
I'm told, basically, there's nothing I can do, unless I want to use my upgrade to get a new phone. Since the pre3 is coming eventually, I certainly don't want to waste the upgrade. I ask for a supervisor and he gets on and, after explaining the story again, he offers to let me upgrade the phone and then reset the upgrade so that I can use it again in November. He's also letting me use some $30 discount that would trigger in November. Very nice of him. I thank him and he sends me back to the first rep.
The first rep runs thru some questions, asks if I want to insure the phone and so on. Then he tells me there's a $50 rebate on the phone. I tell him that's nice but, with the $30 discount that the supe gave me, I can't see how I will get a $50 rebate on a phone costing me $20. He tells me the phone is $89 after the $50 rebate and the $30 discount.
The phone is $49.99 on the web.
$89 as an apology to me for their screwing up my insurance.
Not to mention I've spent $49 for insurance I didn't need or want.
I cancelled the order.
this is the second time in 20 years as a verizon customer that I have had to call customer service. They are now oh fer two.
The first time they made a mistake, confirming a shipment to me that wound up not going out and the phone was, then, backordered and I was told I'd have to wait a month or two for the next batch. When I complained, I was told that the person in charge of the orders called in sick. When I asked how it was possible that they only have one person to handle all their orders and then followed that with a question as to how they can operate without a backup employee in case the one person responsible for all shipments calls in sick with the sniffles I was told that the employee might have died.
That's right, Verizon has used the dead employee response on me.
20 years of loyalty and they can't even give me a phone that is, in 3 months, going to be obsolete.
Thank you verizon wireless.

I think you've illustrated an important lesson here. You NEED to confirm any changes that are made to your account as soon as possible. I like to log in to MyVerizon then next day to be sure that all of the features are correctly set up. Had you noticed this during the billing cycle the problem occured, it would have been an easy fix.
Have you looked into getting a Pre+ from another source? I remember there being quite a few Palm phones running around on the third-party market not too long ago (possibly from a Verizon overstock?) so it may be possible to get a phone in good shape for a very reasonable price on eBay, Craigslist, or even just a third-party retailer. That should tide you over until your next upgrade.

Upgrading a phone with Best Buy vs. Verizon Wireless directly

Thanks for reading. I'm eligible for my upgrade with Verizon on 12/19. I've noticed that Best Buy has the Samsumg Galaxy S III I want to purchase for $50 less than Verizon Wireless online and in the VZW stores.
I questioned Verizon reps directly about the pricing and they stated that if I purchased my phone from BB instead of with them the following would/could happen:
1) I may no longer get my 20% PNC discount for monthly service
2) I would not be able to purchase Verizon's protection plan, only Best Buy's
3) If something went wrong with the phone I couldn't contact Verizon, only Best Buy with replacements, issues etc.
4) Best Buy (or any other vendor) would/could ask me to sign their own agreement which could hinder me from changing my plan, adding features and other limitations I would not have otherwise.
5) Best Buy will push my upgrade date back four months, that’s why the price of the phone may be lower.
Can someone debunk or shed some light on this? If the above are true I'll probably spend the extra $50 to go directly to VZW. I have the chat log if anyone would like me to share.
Also, by the way Best Buy, I've been to the cell phone area of the Mall Woods Best Buy in Dayton, Ohio three times in the last week to play with phones and not once did anyone ask me if I had questions or needed help. For some reason, this is an issue with this store. TV's, Video Games, Car Audio always have more than enough associates and everyone is very helpful, but there are only two associates in cell phones and the lines to even talk to someone are always absurd.
Thanks!

1. Not true, your discount still applies.
2. Not true. You can still use Verizon's insurance, though Best Buy's Geek Squad Protection has a $0 deductible
3. Not true, you are still a Verizon customer and have the manufacturer's warranty.
4. Not true, Best Buy Mobile has no secondary agreements you need to sign.
5. Not true, your contract extension is the same as it is through Verizon.
Did you visit a Verizon retail store? Please remember that many of these stores are owned by third-parties and the reps are on commission, and they have a personal interest in you buying from them. In this case it appears you were completely lied to.
Dan K. | Mobile Specialty Stores
Any opinions expressed in this post are those of
the author and do not represent Best Buy Co., Inc.

Regular Price At Apple Stores VS. Verizon Wireless Stores.

Has anybody here noticed that although Apple charges $599.99 for the Month to Month No Commitment Pricing for the 16 Megabyte IPhone 32 MB, Verizon Wireless charges $649.99?

Not that it's relevant...(I was in no way referring to AT&T's numbers nor was any of this about if they have or don't have a lot of long term customers), but...from my understanding with a friend that has AT&T, they don't offer NE2 discounts in addition to being eligible for your upgrade. Of course, VZ has phased this out for new contracts, but up until this point customers that were eligible received a loyalty discount on top of the subsidized/sale price of the phone. As far as the nickle and dime thing...while I admit that there are providers out there that are cheaper than VZ AND AT&T it amuses me when AT&T and VZ customers argue about the nickle and dime aspect. For me, without account discounts that I qualify for VZ is $3.49 higher than AT&T...and that's based on the closest possible plan to match point for point what I already have. Yes, AT&T may offer some things that VZ doesn't....but the same goes the other way. The way some people talk about it you would think that VZ charged a whole lot more than AT&T...not the case at all. Besides...i nickle and diming was truly the issue I'm willing to bet that those that complain about it wouldn't be a customer of either company and would opt for a cheaper provider or be even smarter...and not use wireless phones at all. But I digress.

Problems with Verizon Wireless BlackBerry Tour BlackBerry OS 4.7.1.61 update:

Problems with Verizon Wireless BlackBerry Tour BlackBerry OS 4.7.1.61 update - I was anxious to download the update to see if it addressed the sticky trackball problems and the low volume issue when using a blue tooth device. However, in the process of updating my BB Tour yesterday, the install stopped on the 8th out 12 updates. After a couple of 'retrys', the BB error message on the desktop came up which instructed me to: i) disconnect the device, ii) restart the computer. iii) restart the loading process and, iV) restore my data by loading the loader back-up file using Restore. Unfortunately my Tour was left without any software and the Desktop manager couldn't recognize it. The error message on the Tour was 503. Called Verizon Wireless tech and bottom line, the only fix is a new Tour, which they're sending me. Anyone else having issues with the update? Also, does it address the trackball and blue tooth issues?

I had issues with the trackball and had to have my Tour replaced. I was told this model does not have a removable trackball so the entire phone has to be replaced. My current one is working OK but does stick a bit. Seems to get worse over time. My wife's tour is newer and so far she is not experiencing the problem. Have not experienced a problem with the Blue Tooth volume.
I have another issue with this upgrade that I am wondering if anyone else has seen. My wife has the Tour as well. She was prompted to do the upgrade and went through it. It appeared to work except it blew out her Contact Alerts. When we put them back in we can no longer get the sound to play when she receives an SMS message in her holster. Vibration works but doesn't do any good when it is in her purse. Phones calls, calendar alerts, alarms all work in holster. As soon as we delete the contact alert the default SMS alert will play in the holster. If she takes her phone out of the holster the Contact alert will play. My phone is still running 4.7.1.40 and this function works fine. I am thinking about trying to put her's back to my version if possible but not sure the best way to go about this

HT201436 how to send a direct voicemail to an IPHONE from a Galaxy S III on Verizon wireless?

I can not send a direct voicemail using Promt 2 to send a message from my Galaxy SIII to an Iphone 5 or 4. Is there something I can do with my phone or should the iphone recepient do something with their phone so that direct voicemail can be achieved?
Both phones are on Verizon wireless. I tried to research this online. There is no information available at all! I called Verzon Wireless support, they did not know why. CAN ANY ONE HELP ME figure this out?
Thanks in advance for any help.
Alex

Try calling into your voice ail instead of using the Visual Voicemail. You can call in by dialing *86. Then you'll need to listen to the prompts. It used to be possible to send messages to other VZW users that way but I haven't done it in forever.

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