VERIZON – your contact systems are among the worst in business. They are decideily not customer focused. This is a simple request: exchange my Ellipsis Jetpack for an LG G Pad 8.3 tablet. The Jetpack I purchased on July 9 (to travel with for 3 weeks) f

This is a simple request: Verizon - please exchange my Ellipsis Jetpack for an LG G Pad 8.3 tablet. The Jetpack I purchased on July 9 (to travel with for 3+ weeks) failed to work since day-one, repeated attempts to fix the device with tech support and personal visits to various stores in multiple states did not fix the trouble. After requesting alternative solutions which included an exchange (see above) the only solution offered by Verizon personnel is to replace the unit with a used reconditioned Ellipsis Jetpack or cancel the Jetpack service, pay the cancellation fee of $175 and buy the GPad and activate a new contract for that device. All of this for something that has failed to work and didn't provide the intended benefit when needed.

Jones1280,
Thanks for reaching out to us today. I can understand your concern. We do offer a Worry Free Guarantee on all of our devices. If the devices do not work the way you are looking for them to work you can always take them back to the store within the first 14 days to exchange the device. After the 14 day Worry Free Guarantee if the devices are melfunctioning we would replace the device with a Certified Pre-Owned device under the manufacture warranty. These device go over a 100 point inspection to make sure that they are working like they are coming out to the box for the first time.
What kind of issues are you having with the Jetpack? Please provide me with some details on what is going on. I would love to get this device up and running the way it should be. Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

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