Versamail error when sending email

Question

i have a palm t/x.  versamail works great receiving mail but when i try to send a new email or reply i get an "error 554 relay access denied".  my account is set up as an imap.  anyone have suggestions to a solution?  thanks all
Post relates to: Palm TX

Answer 1

pdadude, are you using Sprint's SMTP server? They do block a lot of outgoing servers so it's easier sometimes to just use theirs. One way to test is to sign up for a free gmail account and turn on POP or IMAP then configure that in VersaMail. See if you can send then.
 Outgoing mail server issuesDoes your Internet service provider (ISP) prevent you from sending emails because they do not recognize your Internet location (via your smartphone)?
Your smartphone may be connected to an IP address that your ISP's email server does not recognize. The server may refuse to send your emails unless you authenticate yourself; it thinks you may be a SPAMmer.
Simple solution: use another SMTP server furnished by your mobile service provider expressly for this purpose. With the exception of AT&T, all mobile service providers offer an SMTP server to get around problems with sending email. Plug in the new SMTP server name, a username and password and off you go.
Contact your mobile service provider, and find out if you can use their SMTP server to send SMTP emails (we provide the details for all the common mobile service providers below to save you the call).
Note: Keep your email service provider's server as the Incoming (POP) server; there is no need o change this.
Does your mobile service provider prevent you from sending emails from a different server?
Many mobile service providers do not allow users to send email from a connection other than their own (the mobile service provider's, that is). Contact your mobile service provider, and find out if you can use their connection to send SMTP emails. If you can, enter this information as the incoming server; keep your email service provider's server as the outgoing server. See the chart below.
Does your mail server require SMTP authentication?
Your email service provider may require a username and password to be entered when you send email. This helps ensure security and reduce spam. See the chart below.
Here's how to add your outgoing username and password:
In VersaMail, open the Menus.
From the Accounts menu, select Account Setup.
Highlight the email account you want to check,then select Edit.
Depending on your version of VersaMail, you may have to select the Next button several times to get to the Advanced settings.
When you see an option for ESMTP (may appear as "Use authentication (ESMTP)" or "My server requires authentication (ESMTP)"), check the box next to this option.
Enter the outgoing username and password for ESMTP. See the chart below for this information.
SMTP servers, usernames and passwords
(find your carrier below) AT&TThe information below is based on former Cingular Wireless* settings, which may have changed. For the latest information, contact AT&T.
With legacy AT&T Wireless accounts, you may have had two email accounts. One contained your former AT&T Wireless mMode username ([email protected]), and the other contained your phone number ([email protected]). If you don't already have an mMode username, contact AT&T for more information.
Former AT&T Wireless accounts could not send emails from third-party email accounts; you needed your mMode email address to send mail. Under former AT&T Wireless settings, you would still be able to receive emails from an unrelated POP3 account, but any outgoing mails must be sent from your mMode email address. Contact AT&T for updates.
Outgoing (SMTP) Server: cwmx.com
User name: (none)
Password: (none)
*AT&T provides service for former Cingular Wireless accounts.Rogers Wireless For Rogers Wireless, you do not need to enter a user name or password, but you do need to enter the SMTP server info.
SMTP Server: smtp.rogerswirelessdata.com
User name: None
Password: None
Sprint PCS Before setting up your email account, you'll need to set your PCS Vision Email password. If you haven't already done this, go to MyPCS on the Sprint PCS website and login. Select "My Personal Information." Under "Passwords," to the right of PCS Vision User Name, select "Modify." You'll see your Sprint PCS email address; remember this address. Go back to My Personal Information. Under PCS Vision User Name, to the right of PCS Vision Password, select "Modify." Create a new password. Note: When you do this, your PCS Vision password will be reset on your smartphone. Make sure you're in an area of coverage.
SMTP Server: smtp.sprintpcs.com
User name: Your PCS Vision Email username (the part before the "@" in your email address)
Password: Your PCS Vision Email password
T-Mobile You may not need to enter an SMTP username and password. However, if you're having problems sending, you may need to contact T-Mobile and register your POP server and password. You'll be issued an SMTP username and password for sending emails on T-Mobile's SMTP server. While you're at the T-Mobile website, turn off the Alerts option, or you'll receive SMS messages containing the text of received emails.
SMTP Server: myemail.t-mobile.com
User name: None, or T-Mobile SMTP username (above)
Password: None, or T-Mobile SMTP password (above)
Verizon Wireless
SMTP Server: smtp.vzwmail.net
User name: [10-digit phone number]@vzwmail.net ([email protected])
Password:Your www.vtext.com password
Security note: If you are uncomfortable using the SMTP server of your mobile service provider, you can also setup VersaMail's SMTP authentication settings so that VersaMail will pass an SMTP username and password to your existing server to meets its security requirements. See the VersaMail portions of your user guide for more details on the options available. Please consult your ISP for the settings required for their particular SMTP server. Some ISPs and DSL providers use restricted IP-ranges for authentication so that it is never possible to authenticate to your current SMTP server when connected via your wireless account. In that case, you have no option but to use the mobile service provider's Outgoing (SMTP) server.
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