Version 12 does not load. ver 11 works ok. what's wrong??

I have xp. do not have service packs.
newest version 12 does not load, but instead reverts back to ver 11.
What's wrong?? Can i disable ver 12 from loading everytime i load firefox?

thanks for the reply.
the integration manager would be helpful if the installation of the "Crystal Reports Basic 2008 for SAP Business One" (version 12)
would install all required dll's, but its not...
I think maybe I was not clear enough, I will try to explain better:
the problem is that after the installation, I don't see the required dll's in VB6 references and components.
I need to add reference to the CRVIEWER.dll and add the designer craxdui.dll and several more files that are not installed in that version of crystal and I don't know why...?
these files ARE installed fine in "Crystal reports XI developer edition" (ver 11.5), so I can add and edit crystal files inside VB6. the problem is I need them in version 12...
Thanks

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