Version 6.1.0 B34 desktop manager doesn't connect

I upgraded my desktop software to version 6.1.0 Bundle 34 and could not get my phone (8310 Curve) to connect but maybe 1 in 10 tries. Tried all the usual fixes, removed and reloaded the program several times. It always hung on "connecting" and when I would try to close the program it hung on "exiting blackberry desktop". The only way I could close it was with task manager. Reverted back to version 6.0.2.44 Bundle 45 and it works fine again.??

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Hey, i have very strange prob with my iphone 5(latest version/updated), after resetting it, so it doesn't connect to my laptop, even it doesn't charge too. it does charge from wall charger i try all the possible methods but still i am facing the prob

Hey, i have very strange prob with my iphone 5(latest version/updated), after resetting it, so it doesn't connect to my laptop, even it doesn't charge too. it does charge from wall charger i try all the possible methods but still i am facing the prob any fix/solution for it.. Helppppp!!!!!!!!!!!!!!!!!!!!!!!! As soon as possible, it will be gratefulness,
Thnksssssss....

So you are saying that you followed all of the steps in the support document for problems with connection, including removing and reinstalling iTunes? You do not say what you have tried, so it is hard to make recommendations. If this is the case, then you have tried resolving driver issues? What if you go to Device Manager and look for the iPhone. You should be able to click on it and see about drivers. You can update/reinstall the device driver.

Desktop Manager doesn't work in Vista

Hi
i have BB Bold 9900 and wanted to update the software for it and downloaded Desktop Manager (DM) for it. After downloading the DM I installed it and the installation went fine. But, when I tried to open the DM an error occurred and could not open. I reinstalled the software again hoping to fix the error but still it shows the same. When I open the DM it shows an error occured while opening the software and please select either of the two options
1. Wait for the program to respond
2. Close the program
Can you suggest me what can I do to fix the problem and even update my BB?
Thanks
Rahul

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager doesn't want to open

When I load my Desktop Manager it crashes before getting anywhere. I first see the BB logo and receive a Windows error, which closes the application. Same happens with unit USB connected. Consequently I cannot see which version I have or check for updates. How can I correct this?

I have the same problem. Everything was fine until yesterday when I noticed that some of the letters in the word "Blackberry" were missing and synchronization no longer worked. I assumed that the file was corrupt and uninstalled the Blackberry Desktop Manager, downloaded the latest version, and reinstalled. Went from bad to worse. Now the Manager will not even open. I get a white screen and a "Not Responding" message in the corner. Uninstalling and reinstalling does not help. I am running Windows 7. The Manager version is Version 6, Build 38. HELP!

Desktop Manager Doesn't show "Email Settings" icon

I'm using 4.7.0.37 version for a new BB Storm. I'm trying to limit the emails I receive and the instruction manual says to click on Email settings. When I look closely at the website page, I can see seven icons, one of which is Email settings. My Desktop Manager only loaded five settings and Email settings is not one of them.
Can anyone out there assist? Thank you.

Ahh okay, unfortunatly Desktop Manager will not help with the Spam or allow you to setup extra folders and redirection. The folder redirection it talks about is for BlackBerry Enterprise server. There are a couple of things you can try however:
1) The best way to combat the spam would be to setup filters on cox.net itself to direct the email from the inbox, since that is the only place the BlackBerry Internet service checks for email.
2) You could login to your BlackBerry Internet Service account and try setting up filters for your integration there. Here is a KB explaining how to: http://www.blackberry.com/btsc/KB04558
Additionally BlackBerry has a KB on spam:
http://www.blackberry.com/btsc/KB11174
Hope that helps!
Message Edited by BerryBlaster on 07-10-2009 05:57 PM
Message Edited by BerryBlaster on 07-10-2009 05:59 PM

Desktop Manager doesn't recognize blackberry 8800 series

Hi. I have a blackberry 8800 series and it is having trouble being recognized by the blackberry desktop manager plugged in via the USB cable.
The blackberry desktop manager is version 4.6. It's running on a Windows XP laptop. The account has full administrative access to the laptop.
If you look at the Windows device manager you'll see the blackberry listed.
When you open the blackberry device manager the blackberry PIN is seen for a brief time then it is gone and you see "none".
There is one funny thing that happens. When you originally plug the blackberry in and then turn on the Device Manager, I see a quick install screen come up. That screen goes away quickly.
I've done a clean uninstall of the software. Reinstalled. Taken the battery out and put it back in. Placed the blackberry USB cable in every port still no dice.
I've seen numerous posts on the Internet and on this board with similar issue but, none really solved.
Has anyone seen this strange installation window come up?
Thanks for any help. I really don't want to wipe out either the blackberry or OS on the laptop as there is a time constraint.

I believe that the most recent updates are on the laptop but, I'll check again. I'm nervous that this is an issue with the laptop. It's an older Sony Vaio and may not be able to handle the 8800 series. I looked on Sony's website and updated the Vaio with the most current firmware

LaCie Desktop Manager doesn't recognize LaCie RAID with my 2011 MacBook Pro

Hello,
I have a new MacBook Pro 17" but I am not able to use the LaCie Desktop Manager with the LaCie 4big Quadra Enterprise Class RAID. The drive is recognized by the finder via eSATA, FireWire, USB, but is not recognized by the LaCie Desktop Manager. This prevents me from encrypting the drive. The LaCie Desktop Manager could recognize the raid with my early 2008 MacBook Pro.
I'd like to know if anyone else is having the same problem with their 2011 MacBook Pro.
I have been communicating with LaCie support but he tells me that he can't check the same or similar configuration as mine.
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Looks like the cable is the same if you still have the 2010.
http://www.ifixit.com/MacBook-Parts/MacBook-Pro-15-Inch-Unibody-Mid-2009-Mid-201 0-Early-2011-SATA-SuperDrive-Cable/IF161-040

Desktop manager doesn't reinstall on Windows 7 machine

I have been trying to install desktop manager and continue to get errors. I started by installing the CD from Verizon, but when it installed it generated a blank black window with no menus. At that point I tried to update from the web, but it wouldn't verify that the blackberry device was plugged in to the computer after installation. Then I tried to procedure for a clean uninstall on the support blog. The procedure had no specific instructions for windows 7 but I thought I followed it closely. Now the install wizard starts but says that it was interrupted prior to completion and no modifications have been made. Does someone have a work around to install the software if some unidentified piece remains on the hard drive? Thanks.

Just to make sure, you followed all the steps about performing a clean uninstall correct?
Does other software install fine and just not the Desktop Manager. Try downloading the Windows Installer Cleanup Utility - http://support.microsoft.com/kb/555175
If it finds references to the Desktop Manager it should be able to remove them for you. Afterwards reboot the computer and try to install Desktop Manager from the web again.
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Desktop Manager doesn't run on Vista?

Hi,
Desktop Manager can't run on my Vista. Each time I clicked it, it just flashes with a screen then closes it. Nothing is running.
what might be the problem?
thanks,
steven

I too can confirm that DTM 4.7, 5.0, and now 5.0.1 all work fine on Vista64. I do not, however, use it for any synchronization...I am on BES, and all of that is OTA for me. But DTM runs fine and displays none of the oddness documented in this thread.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

How do I change settings so Blackberry desktop manager doesn't open when I start my computer??

I want the desktop manager to open when I ask it to, or else to open automatically when I connect my phone to the computer by USB. Currently, it opens when I start my computer. I would greatly appreciate any help with this.

Did you install the software from a CD or download it?
If from the CD, put it back in your drive. When the wizard appears choose the Modify option. Select the BlackBerry Desktop Manager from the 3 choices listed and hit Next. Your going to reselect the same options as you did when you first installed the software, but stop and the last step where you have the 2 checkboxes. You want to uncheck the top one that talks about starting the software when the computer starts
If you just downloaded the software go into Add/Remove Programs, select the BlackBerry Desktop Manager and hit the Change/Remove button. Then just follow the steps above.
Hope this helps
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Desktop Manager Doesn't Recognize My Phone

I've recently upgraded my computer from Windows XP to Windows 7, and on my original XP machine, I had DTM installed and it worked just fine with my Bold 9000. On my new Windows 7 machine, I've downloaded Desktop Manager 6.0, installed it, but when I plug in my phone into the computer, the Summary page in DTM still says "Connect your BlackBerry device". I know my computer recognizes my BB, because I can see it listed as 2 drives under My Computer (BB and my removable memory card). How can I get DTM to recognize my phone?

Hi There, I have a similar problem with my 9105. DM does not see my device. I have tried so many things that I am reaching the point where I go back to Windows Mobile. To make matters worse I paid for the Documents To Go upgrade so that I could sync my docs but that to can not see the device either. On the PC (XP) under device manager it shows as connected. And also as further below. Desperate

Desktop Manager Doesn't Load

How can I get Desktop Manager to automatically start when Windows starts? Desktop Redirector starts automatically, but not Desktop Manager. As a result I have to open (double click) Desktop Manager everytime I need to sync.
Blackberry Model 8700g
Blackberry Desktop Software V4.2
Please advice.
Thanks.

Thank you so much. It works exactly how I want.

Blackberry desktop software doesn't connect with address book

blackberry desktop software version 2.4.0 doesn't connect with address book on a mac os lion (10.7.4). Sync contacts not possible. Use a BB 9500 v5.0.0.841 (plateform 4.2.0.380). Any solution ?

You have both Desktop Software and Link set to open when a device is connected to your Mac. You need to go to the settings of Desktop Software (I don't recall exactly what to do but there should be some settings in the top right corner) and set it to not open when a device is connected. Once you have it set to not open when your phone is connected, make sure that Link is set to open. That should resolve your issue.
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Desktop manager 6 USB connection problems with BB bold 9780

Hello,
I am running Windows 7 Home premium 64 bit on a DELL XPS 8100 PC.
The latest version of the desktopmanager 6 is 6.2010 (Bundle 21).
The desktop manager is not able to connect to my BB 9780 bold via USB.
It short of partially connects to the device. It is able to display its model, PIN and device software version. However when I go to the organize tab and I press the "Configure settings button" an error message is displayed telling me that the device is not connected.
In the control panel there is a device "BlackBerry 9780".
I have tried various things so far without success
1) Uninstalled/ installed desktopmanager software
2) Tried different USB ports
3) Tried to connect via HUB
4) Reset my 9780 device by removing the battery
When I connect my 9780, the device pops up a menu with 3 choices:
1) mount as USB device"
2) synchronize media"
3) charge only"
I tried 1 and 2, no luck.
I just had the BB 9780 for one day. Without a working synchronize option
I can not use it.
Is there anyone who can give some advice ?

I finally solved the problem. The USB mass storage device failed to install because of a conflict.
The conflict was caused by the software package NTI Shadow&Ninja. After removing NTI Shadow &Ninja and reinstalling the BB desktop software, all the USB drivers installed correctly.
The bold is now recognized by the BB desktop manager. It also shows up as a drive in the explorer.

Blackberry Desktop Manager crashes on connect of Tour on Vista 64-Bit

Hi,
I'm running Windows Vista 64-bit with my Blackberry Tour 9630. I've been using the phone for a while, syncing it with no problem to my PC. Recently I connected it and once Blackberry Desktop Manager recognizes the phone, it takes a couple of seconds and then crashes.
I retrieved the following from the Event Viewer.
Faulting application DesktopMgr.exe, version 5.0.1.18, time stamp 0x4a8f1751, faulting module DesktopMgr.exe, version 5.0.1.18, time stamp 0x4a8f1751, exception code 0xc0000005, fault offset 0x000e6535, process id 0x166c, application start time 0x01ca6994947f0712.
I've tried uninstalling Desktop Manager entirely (as well as removing registry entry keys), reinstalling it again, deleting out the whole Intellisync folder, etc. all to no avail.
What else can I do?
Thank you.

ddougan wrote:
The client has had the device for 6 months or so, and it worked OK until last week. Ant idea/suggestions would be appreciated.
Have the user delete all events he added to his calendar since last week.
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Version 6.1.0 B34 desktop manager doesn't connect

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