Version 7.6 can't download incoming files

A contact sent me four files (1 docx and 3 pdf's) which I clicked to download onto my mac. None of them appear to have downloaded successfully (I set up a skype downloads folder and it's empty), although I haven't received any error messages either. My internet connection is fine. (I also tried to download the smallest file onto my phone - it's just saying "waiting" forever.)
What could be the problem?
Thanks!!!!

I finally got around to messing with this problem again. I had already done what you suggested twice with no luck, but I tried it again today. Once again, after iTunes "updated the library", all songs had exclamation points. I tried copying and pasting the old .itl file, reopening iTunes, but it again "updated the library" and the same thing happened. However, this time I tried closing iTunes and opening it up again, and everything seemed to be fine! Don't know why it was telling me it couldn't find my songs before I did that. Since I've had iTunes lose songs for no apparent reason before, I've gotten so paranoid that I've got my entire library backed up on TWO external hard drives! Thanks for your help.

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