Vertical dotted line along left side of screen

Hey everyone! I have a HP Envy d7 select edition with WIndows 8 OS. Brand new, just purchased last week. It already has a line in the screen and I don't know how to fix it. I'm also unable to access my university's network because it needs a new update (even though I just updated it and it was fine the day before.) WIndows update is not working for me. The program just freezes when I try to check for updates. I noticed the line after this occured. Thanks for any help!

Hi there @alphy13
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
I understand that you are seeing pixels on one sude of the built in display, and that external monitors connected to the notebook are fine. I am happy to help with this.
Please post the full product number for your notebook. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Since the lines do not appear on the external displays, it shows that your notebooks graphic adapter is good, and also your driver. It may be a setting for the resolution of your primary display, but it is more likely that the display is going bad. But to help determine which it is, take a look at the following pages and see if anything matches, or helps to resolve the issue.
Resolving Problems with Notebook Displays (Windows 7 and Windows 8)
Diagnosing a Liquid Crystal Display (LCD) for Damage
If it seems to be a faulty display, then you can call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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