Vertical lines, like a bar code, only when scanning or copying. Printing from computer is OK

I get vertical lines , in black & white & color, when scanning or copying.
When I print from my computer, all is OK.
The lines resemble a full page bar code. I have done a cold reboot & run the HP trouble shooter, all to no avail.
I do not see a bright light during scan or copy. Could the problem be a burnt out bulb?

Hi @TAEZZAR
It certainly could be a the scanner bulb. Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
Let's perform a hard reset. To do so, leave the printer on and unplug the power cable for 1 minute. While it is unplugged, hold down the power button on the printer for 10-15 seconds to release any built up power, then after the minute has passed, plug the printer back in.
Also, please click the link below to ensure the printer has the latest firmware update. This firmware update can improve printer performance and fix miscellaneous defects.
HP Officejet Pro 8600 N911g_n Firmware (Plus and Premium models)
HP Officejet Pro 8600 N911a Firmware ( 8600 e-All-in-One Printer) << For anybody else viewing this thread who may not have the Plus pr Premium model.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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1 = 250
2 = 500
3 = 750
4 = 1000
5 = 1250
6 = 1500
7 = 1750
8 = 2000
9 = 2250
10 = 2500
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myVar = setInterval(function(){
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sandrafromsilver spring wrote:
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Vertical lines, like a bar code, only when scanning or copying. Printing from computer is OK

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