VERVE 450 - Won't receive text messages

I bought this kit specifically for SMS messaging, but it has never worked since I've had it.
It will Send messages - but not receive them.
I sent a message to my mobile to 'activate' it - it didn't work.
I sent Register to 00000 - it didn't work.
I sent Reset to 00000 - it didn't work.
I get a message saying that it can now send & receive messages,,,,, but it still won't receive.
Because we can't actually get in touch with BT by email, I can't ask a specific question: how do I fix this.
When I first bought the kit (3 handsets) we could ask BT for help - having said that, they obviously can't understand English, cos they kept saying: "send register to 00000" or "send reset to 00000" etc. This went on for weeks before I gave up.
Any ideas please ?

I have almost the same problems with BT7600 Txt enabled phones. although I have been able to send /register/reregister. I can only receive spoken text messages but can send OK. Yes I have caller display.
A moderator looked into this for me with no luck in solving. Do you by any chance live in South Wales as apparently this is a common problem with exchanges in South Wales. (no Infinity here) and old lines.!!!
EDIT.
Noticed from a previous post of yours.....
Cornwall, not so far as the crow flies across the English/Bristol Channel.

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VERVE 450 - Won't receive text messages

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