Very bad customer service!
I am a photographer and in June 2013 I decided to join the newly launched Creative Cloud single application subscription program for Photoshop CC.
At the same time I purchased a Lightroom standard license (Lightroom was not available on the Creative Cloud at that time).
The monthly price for Photoshop CC with a one year commitment was 24,59 Eur for Europe (I live in Czech Republic). I didn’t quite understand how that translates from the 19,99 USD of the US subscription, but fair enough Adobe is not a charity and they have the right to decide to charge what they want for their products. Plus the subscription prices were clearly showed on their website, so I decided to join anyway.
Honestly I was very happy both with Photoshop and Lightroom and I think they are two fantastic pieces of software so I didn’t mind the price I paid for them.
Then a few months after I get a call from my bank saying that my card has been blocked because it might have been compromised following some online payments I made. And after a little research I find out that (citing the Adobe website) “Very recently, Adobe’s security team discovered sophisticated attacks on our network, involving the illegal access of customer information as well as source code for numerous Adobe products. We believe these attacks may be related.
Our investigation currently indicates that the attackers accessed Adobe customer IDs and encrypted passwords on our systems. We also believe the attackers removed from our systems certain information relating to 2.9 million Adobe customers, including customer names, encrypted credit or debit card numbers, expiration dates, and other information relating to customer orders.
Great, now I am for two weeks without card while my bank gets me a new one (they are not that fast in Czech Republic).
Fortunately I also read online that (citing the Adobe website) ”Adobe is also offering customers, whose credit or debit card information was involved, the option of enrolling in a one-year complimentary credit monitoring membership where available.”.
Honestly I misunderstood that as a one year complimentary Creative Cloud membership and I thought that was very nice of Adobe, they didn’t have to do it, and to me it showed an effort to say “we are sorry” and to try to retain their customers’ trust.
Some time passes and I am obviously still getting charged monthly for my subscription.
So I contact Adobe through the online chat…..turns out that I am not eligible for the one year complimentary subscription (none of the agents actually explained to me that I had misunderstood the offer) but after a bit of complaining and waiting online I get offered a one month complimentary subscription!?!?!.
You can make up your own mind on how to interpret that but to me that meant that Adobe recognized their responsibility but tried everything possible to get rid of me with the minimum possible.
The guy on the chat however said that if I am not satisfied I can ask him to escalate.
I do so and he tells me that I will be contacted within 2-3 business days.
A week after I have not been contacted yet, so I call the support again and I am told that they are very sorry for not getting back to me and I will be (again) contacted within 2-3 business days.
TWO weeks after that chat I finally get a mail from Adobe, which is now offering me 2 months complimentary subscription.
I realize I better take what they give me so I reluctantly accept.
Not even a week after that, I realized that Adobe launched a new Photoshop Photography program where they give the Photoshop CC license + Lightroom 5 for 9.99 USD or 12.29 Eur with a yearly commitment. This is half what I pay now, not even considering the one off Lightroom 5 license that I already paid (129.15 Eur). The special offer expires on the 2nd December (less than a week from now at the time of writing this).
The good news is that existing CC subscribers can ask to transfer to this program for free.
So I contact the Adobe support again and they happily confirm that I can switch to the new program.
BUT I would lose the 2 free months as they cannot be transferred to the new program because it is already discounted.
I spend a good deal of effort explaining that the 2 free months are not a discount but are a compensation for me being without card for 2 weeks so I should be able to retain them, but the support person on the other side of the chat just politely dismisses every argument.
I understand that Adobe did not have to allow existing subscriptions to transfer to the new offer for free, I purchased a service and then a few months after the price went down, fair enough this happens.
If the price went up on the other end I would have still kept my original price.
However what infuriates me is that since any existing subscriber can join the cheaper offer, Adobe has actually penalized me in front of all the other customers and the reason why they have penalized me is that my data have been compromised on their servers.
You draw your own conclusions but to me this is very bad customer service.
This is the transcript of the conversation I had with your colleague over the support chat, then unfortunately my connection dropped and I lost him:
Saka: Hi Francesco.
Francesco: Hello
Saka: I have received your initial question. I'll be glad to check and help you with this.
Francesco: thank you
Saka: Sorry for the wait. Please do stay online.
Francesco: ok
Saka: Francesco, I have checked and see that we have issued 2 months free for the subscription Nov 21, 2013. Your next billing date is on 27.2.2014.
Francesco: but I have already been billed on 02.12
Saka: I'll be right with you.
Saka: Are you referring to Clenství ve službe Creative Cloud s jednou aplikací pro Photoshop (rocní) or Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší)?
Francesco: the first one should have been canceled, the second one has been activated
Francesco: with the 2 months free of charge added to it
Saka: Yes, the first subscription has been cancelled.
Francesco: I have been bulled only 12.29 Eur so it is for the second subscription
Francesco: the first one was 24.99 Eur I think
Saka: Yes, you have been charged € 12,29 for the new order Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší).
Saka: You can continue using the subscription without any issues.
Francesco: so where are the 2 months free of charge?
Saka: We have provided 2 months for your Clenství ve službe Creative Cloud s jednou aplikací pro Photoshop (rocní).
Francesco: those have been transferred on the Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší)
Francesco: as confirmed by your colleague and by the mail I received
Francesco: This is the mail confirmation
Francesco: Užívejte si našich služeb o něco déle Bezplatně jsme prodloužili vaše předplatné produktu Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novější) o několik dalších dnů (62). Nové datum pro obnovu předplatného je nyní 26-únor-2014 (PT). Děkujeme, že jste si předplatili náš produkt! Tým služby Creative Cloud
Francesco: Which confirms that the next billing date for Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novější) is 26/2/2014
Saka: Francesco, we have provided 2 months free only if you are willing to continue subscription till the commitment date. The order gets cancelled since you have purchased for Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší) at lower rate.
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Slow speeds - Also very bad customer service so fa...
Hey
Basically I was with plusnet, we had good download speeds, not the best but decent for my area - Perivale.
from speedtest.net
1/17/2013 5:08 PM GMT
80.***.***.**
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Around June time we had road works, electric company updating the lines under the road, we lost internet connection for 2 days before it came back on.
6/25/2013 5:09 PM GMT
80.***.***.**
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Oh ye also
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Speedtest done today
Download speedachieved during the test was - 2.98 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.08 Mbps
Anyways
Any suggestions how my line can be sorted, much appreciated.
I shall keep you informed, as I will get another call from the tech support tomorrow.
Cheers
Hiren
P.S - most roads in my area already has infinity, but not my road, which is annoying as hell. I can walk from my door, 2 min walk and that house has infinity lolwelcome to the BT community forum where customers help customers and only BT employees are the forum mods
do you have a hh4? if so can you go to hub manager then troubleshooting then logs and when router conencted to internet you will see the noise margin and connection speed - can you post please
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Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
I dont understand why i would need to go into the store for a replacement phone when i have had my phone under one year just because i have had it under one year. My phone has been over heating and i been trying to get a replacement phone, but i dont really have time to go in the store and i really dont see why i can replace my phone over the phone after one year.
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>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator -
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Hi there and welcome to the Community. What brand of laptop are we talking about and when was it purchased?
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Best Buy Community - Retail, Americas
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You get to the store ~30 minutes before closing time, your card is declined for insufficient funds, you are told there isn't enough time to go to your bank in order to deposit more funds and return in time to finish the transaction and are surprised when they don't agree to finish the transaction when you return AT closing time?
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Message was edited by: Verizon Moderator -
Pandora Doesn't Work on Droid X2-Bad Customer Service from Verizon
This probably isn't news for most Droid X2 users, but my husband can't get Pandora to work on his newly purchased Droid X2. What's really frustrating is that we went to our local Verizon store to pick out a phone for my husband because he wanted to listen to Pandora at work & neither one of us was at all familiar with android phones. We told the salesman that we were newbies & asked his advice on which phone to get. This guy(Fred) assured us that he was a pro & he listened to Pandora all the time on his Verizon phone. He specifically recommended that we get the Droid X2 for listening to Pandora. Unfortunately we did as he suggested & signed on. It took my husband way more than the allotted 14 days to familiarize himself with using the Droid, let alone Pandora. By the time he felt comfortable using Pandora on his phone at home (using the WiFi), it was past the 14 day trial period. That was when he discovered that Pandora wasn't working right on his phone without the WiFi. Naturally he assumed he was doing something wrong. Then we checked into the problem online & discovered that the Droid X2 was infamous for not working with Pandora.
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Is this kind of bad customer service typical of Verizon? I don't understand what the big deal was about not helping us to fix our salesman's mistake. If we'd made this mistake on our own, I could see Verizon telling us that we were stuck. But we told them we were newbies & asked for their help.
I'm really disappointed because I bought this phone for my husband so he could enjoy Pandora at work. And now he's stuck with 2 years of making do with other services & hoping that maybe Pandora will help him out. Does anybody have any suggestions as to anything we can do to make this sorry situation work? Thanks.Milkring wrote:
This probably isn't news for most Droid X2 users, but my husband can't get Pandora to work on his newly purchased Droid X2. What's really frustrating is that we went to our local Verizon store to pick out a phone for my husband because he wanted to listen to Pandora at work & neither one of us was at all familiar with android phones. We told the salesman that we were newbies & asked his advice on which phone to get. This guy(Fred) assured us that he was a pro & he listened to Pandora all the time on his Verizon phone. He specifically recommended that we get the Droid X2 for listening to Pandora. Unfortunately we did as he suggested & signed on. It took my husband way more than the allotted 14 days to familiarize himself with using the Droid, let alone Pandora. By the time he felt comfortable using Pandora on his phone at home (using the WiFi), it was past the 14 day trial period. That was when he discovered that Pandora wasn't working right on his phone without the WiFi. Naturally he assumed he was doing something wrong. Then we checked into the problem online & discovered that the Droid X2 was infamous for not working with Pandora.
We went back to our salesman,Fred, & asked him for help in getting Pandora to work. This went on for a few weeks and eventually he admitted that in fact Pandora doesn't work on the phone he recommended to us for just that use. We assumed that he would help us in upgrading to a phone that would work since he was the one led us astray. That was when he went into standard Verizon mode & told us that our 14 days were up & there was nothing he could - or would- do to help us. So we contacted Verizon directly & were told the same thing.
Is this kind of bad customer service typical of Verizon? I don't understand what the big deal was about not helping us to fix our salesman's mistake. If we'd made this mistake on our own, I could see Verizon telling us that we were stuck. But we told them we were newbies & asked for their help.
I'm really disappointed because I bought this phone for my husband so he could enjoy Pandora at work. And now he's stuck with 2 years of making do with other services & hoping that maybe Pandora will help him out. Does anybody have any suggestions as to anything we can do to make this sorry situation work? Thanks.
From the Pandora website located here
Note: We do not support Pandora on rooted or unlocked phones, unofficial OS releases, or custom ROMs.
Trouble Streaming Pandora on Android
If you're having issues using Pandora on Android, try the following steps:
1. Uninstall the app: From the home screen, press the menu key and select Settings then Applications. Select Manage Applications. Scroll down and select Pandora. Then Uninstall.
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3. Reinstall: Go to the Android Market and search for Pandora.
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Bad Customer Service - no solution for Trial Version for CC install
Hi,
I'm having problems to install my CC apps, since I`m having the issue on the apps keep asking for a serial number.
I already tried all the solutions that I found on the foruns: delete cache, install using English International as my preferences on Adobe Manager App, etc etc
That is only happening on my PC with Windows 7. On My Macbook Pro everything is working fine.
Well, today I tried the Chat option from Adobe Customer service, and after I spend a long time with them, they just dropped the connections when they doint have
anyother solution for me.
It waa bad experience from Adobe.
At least I still have some time to cancell my CC signature If I dont get this solved on the next days.If you don't get any help at this link then I have to agree that it is a bad Customer Service:
<http://forums.adobe.com/community/creative_cloud>
There's nothing you can do because Adobe in their wisdom decided to have these forums so that unpaid volunteers can help customers in exchange for worthless title called MVP.
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Very poor customer service email received back on my cell phone!
I want to complain about whoever responds to questions you post on the forum. I won't tell you the "fake"name. She sent me one email and said I sent my questions to the wrong place. I replied and told her I didn't know. Said I should have used the forum. I replied again to her email on my cell phone and said I was sorry didn't know where forum was and that she had not answered any of my questions. She immediately replied, I'm NOT INTERESTED IN THESE EMAILS ANYMORE, OR WANT TO CHANGE HOW OFTEN THEY COME? UPDATE YOUR EMAIL PREFERENCES.....OTHERWORDS "YOURSELF".
You all are there to HELP, at least I thought so. I am very frustrated and disappointed in this reply. I am going to report this to a manager if I have to!
I replied to her, thank you for not HELPING me (just to kind of be nice about it).
This is totally uncalled for....Verizon needs to shape up or you are going to lose a lot of customers!!!!!
DianneBrian68, Thank you for your reply. But that is because most have a 2 year contract and can't afford to go elsewhere. I'm sorry for being so firm, but I think Customer Support is a thing of the past. Thank you anyway. Hope you have a wonderful day! Dianne
Date: Sun, 19 Aug 2012 07:57:47 -0600
Subject: Re: Very poor customer service email received back on my cell phone! - Re: Very poor customer service email received back on my cell phone!
Re: Very poor customer service email received back on my cell phone!
created by Brian68 in My Verizon - View the full discussion
diorrell wrote: This is totally uncalled for....Verizon needs to shape up or you are going to lose a lot of customers!!!!! DianneVerizon is not going to lose a ton of customers. Their churn rate for the 2nd quarter of 2012 which ended on Jun 30th was 0.84%. Which means 99.16% of the customers they had on March 31st 2012 were still with them on June 30th 2012.
Not interested in these emails anymore, or want to change how often they come? Update your email preferences.
>Post edited to remove personal email address<
Message was edited by: Verizon Moderator -
70/35 VERY SLOW... BAD CUSTOMER SERVICE.. "N" ROUTER
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Now the problem..
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So finally all the technical support reps told me to GO and and pickup a "N" router from the Verizon Experience store AT NO CHARGE.. and this should resolve my speed issue.
So I went to the Verizon Experience store,
At the store the "customer service rep/sales manager" approached me and the minute I said customer service/technical support sent me for exchanging my current router to a "N" router, she started getting very rude, and said "customer service is lying and does not know what they're doing", and I must pay for a "N" router to get the 70/35 speed Verizon offered me and yet again she told me to call "customer service / technical support" to send me the "N" router.
SO PLEASE WHOEVER IS IN CHARGE OF COMPLAINT DEPARTMENT PLEASE HELP AS I AM GETTING VERY FRUSTRATED AND I HAVE NEVER EXPERIENCED THIS KIND OF CUSTOMER SERVICE SINCE I HAD VERIZON FIOS FOR THE PAST 4 YEARS.We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.
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Laughably bad customer service
The experience:
11 month old Yoga 13 - love the computer overall
Knocked it off the table last night, freaked out, picked it up, not too bad! Broke the middle piece of the DC-in jack, but was able to make it work in the meantime. Simple, cheap part, and a relatively simple fix so I figure I dodged a bullet.
The trouble begins!
1. Call the Lenovo authorized service provider (per lenovo.com) in my area. They stopped servicing Lenovos two years ago, but the website never gets updated.
2. Call the next closest authorized service center (2 hours away from me).
Them: "We only service Think- systems."
Me: "No big deal, this isn't covered by warranty anyway, but can you help me get the part?"
Them: "Best bet is to try eBay."
Me: "Um, is that trustworthy?"
Them: "Yeah, most of the time."
Oh, here we go.
3. Search for part online, find Lenovospareparts.com!!! They're official and authorized! Website says to call since the site won't be updated after Nov 2013 (this is the official parts site?). Okay, I call.
Before even asking for the part number they want my name, email, cell phone number, alternate phone number, and mailing address. Annoying, but they'll surely have the part since this is Lenovo's official number, so I give them all of the info. Finally, he asks for part number -
Lenovo Rep: "Oh, for the Yogas we don't usually have parts in stock, but I'll check." (I get a feeling for how this will go.) "Nope, we don't have it. I can put in a request but that usually takes two months or more."
Me: "I don't understand how you don't have the part. The computer is less than a year old."
Rep: "Yessir, we can repair it for you for a fee."
Me: "Sure, I realize this isn't covered by warranty and there's a fee, but how long would that take?"
Rep: "About a week after we receive it from you. It'll be an $80 deposit to start." (The part itself is only ~$10)
Me: "So you have the part to fix it if I pay you, but you don't have the part to sell to me even though I'm more than capable?"
Rep: "Yessir, while you may be capable, Lenovo doesn't want customers fixing their own computers as it might mess things up and would void the warranty." (The warranty only has about two weeks left on it, so by the time I get it back from them it'll be out of warranty anyway, and to reitterate, this isn't covered by warranty anyway!)
Me: "This is very frustrating and ridiculous, but I realize you're not the one responsible, so thank you for your help." (I worked customer service for years and realize he's just the front line guy, not the one making decisions - no ill will towards him.)
TL;DR: Lenovo site full of bad info. Closest Lenovo authorized service center won't service my 11-month old Yoga, suggest I look on eBay for parts. Lenovo themselves will take two months to find the part for me to buy, but will have the part in a week if I pay them to fix it. Now I'm off to eBay.
I hate Dell as a rule, but the fact they're just down the road and there are parts galore mean I'm going to have to consider them now for computer purchases where I work. I love this Yoga, and wanted to price similar systems for my staff, but I can't risk having to deal with this on a regular basis.it is official Sony retail and/or repair center and mention on sony web site you can check the link attached
http://www.sony-mea.com/section/servicecentres
Accredited Service Center
Tel: +966 920007669
Tel:
Tel:
Fax:+966 8571284
Modern Electronics Co. Ltd. Khobar-Dammam Highway Al Bawardi Bldg Al Khobar
Tel: +966 920007669
Fax: +966 8571284Specialised in Following Product Groups:Television , VAIO Notebook , Tablet , Digital Still Camera , DSLR Camera , Camcorder , Blu-ray / DVD Player , Audio , PlayStation , Mobile Phone , Projector
More Information » -
Bad customer service & support for Nokia Penang Se...
Dear All user or top management of Nokia,
I would express my feeling with Nokia Jalan Brawn Service Centre, I was newly brought a Nokia E72 on Dec'2009 and give to my VIP customer as gift, after one month time, he feedback the mic can't function and give back to me for getting the claim and repair, i bring to the communication shop i origin buy the phone to ask for help, this time the sales girl helpping to check, the feedback is the mic is not perform well and the advice to enable the repair be done in a short period, the better suggestion is bring to Nokia service centre. I directly bring to the Nokia center, this time the custmer service had test on the phone & agree that the phone may have the mic problem and told me to bring back the phone after repair by the next day. The outlook of the phone was showing in the good condition. Which can be prove on the job order form, the remark on the warrantee is "1 trans, bp-41(0379), batt cvr, 4 gbmmc"
After the next day, i call up nokia to ask for the status of the phone, the feedback is yet done and ask to call on the next day.
I do call again on the next day, this time the customer service feedback is, the phone only able to recover after two week, this is due to the system module is unfunctional. I have no choice, just only wait for two more week....
After two weeks, i call again, is ready dissapointed, the feedback from the customer service is the Nokia having problem on sending to part.....is out of stock....and need to wait for two more weeks.
Again & again, i call up after two week, the bad result again, there is the wrong system module was order by them, there need to wait until they call me....
This time no time commit from them, therefore i just wait....but it seem like no feedback under a week before chinese new year, i call them, the same feedback is yet received the order from Nokia...
I have a comment with Nikia here, it this the good care to customer buy need to do the replacement in the lastest model by take at least 1 month time.....i was very angry to told the CS, is the phone can't ready before CNY, i will reject the phone. I phone the latest model with the higher price is because is new, i believe the price had depreciate for the two month past time....is meaning less to me for buy the latest model for Nokia phone.
Some 4pm before a day of CNY, i do received a call, ya! this time, the phone had ready for pick up....
On 25 Feb, 2010, 5.30pm, i'm in very happy mood to collect back the phone, after checking on the phone, i get shock....the stanless still case was scatches very were....this time i had inform the customer service, but they keep on argue in very unpolite way & no replacement can make.....
Is very disappointed.......
Is this a Nokia correct mission....on customer care?
Is this services give the Nokia today reputation?
Is the Nokia top managemt know on this bad services?
I still hope, can have the feedback from Nokia top management how i able the trace is fairness....with gave back the claim on the scatches happend after send to the "Hello' service Centre (M) Sdn. Bhd. in this two months time....
Attachments:
SKMBT_C25310022617270.pdf 333 KB
IMG00114-20100226-1724.jpg 396 KB
IMG00115-20100226-1725.jpg 474 KBThe "top management of nokia" will not see your complaint here.
To get a response from nokia you need to write them a letter or contact nokia care in your country. -
Bad customer service- problems with apple purchasing - 2 apple IDs as living in 2 countries
I purchased iphoto. I have 2 accounts (apple IDs) as I have been living in 2 countries over past 5 years, I mistakenly reloaded the iPhoto with the wrong account. It is not always clear what account the app has been purchased on. Apple was not helpful to reimburse this purchase despite I have leagally purchased this before. This is not good customer service! In addition, this limits use of apple for global people.
Very disappointing! I guess since Steve Job's died, not only product quality went down but also the customer service.Well, clearly you are very unhappy and as I'm sure you realise, I am just another user like yourself. But I would still encourage you to try to reach an agreement.
I am sure Apple do not want a disgruntled customer spreading bad vibes and while they won't settle for the sake of it, write to the address below and set out your grievance. But first review your apps.
Apple - Support - iTunes Store - Contact Us
I see you admit to mistakenly downloading iPhoto via the wrong account so they aren't entirely to blame. And if this is something relating to an original purchase of 5 years ago, if I recall correctly, iPhoto08 was the version then. Now we are on iPhoto 11 and having passed via iPhoto09. These upgrades were not free, and your records should show which version you have now and which past versions you have had. Armed with this you will be better able to approach Apple.
Just a suggestion, you understand, I'm not out to defend anyone. -
Bad customer service and warranty question.
I called a couple days ago to see if could get my lcd bezel fixed, since it just started to crack and the bottom (basically the back of the lid when it's close) for no reason at all. if i dropped it or did something to break it, i wouldn;t even bother calling. but it just started doing this naturally so i;m worried that there might be a bigger problem. i didn't think it was a big deal, and i do have a warrenty for a reason, so i thought i might get it fixed before it runs out and the problem gets worse.
To be clear, i have the warranty that came with the machine. I called Lenovo expecting the same great service, but i got something completely different. I explained my problem and the women just started speaking at a really loud voice "it's going to cost you $995 to get it fixed, Do you still want to do that" I told her that i thought that my machine is still under warranty and she told me that is not covered.
Since i have my thinkvantage tool open to get the model number and everything, i can see that i have 60+ days left. so i told her that and she comes back with "let me check your warranty." I'm a very patient person and rarely get mad, but at this point i was kind of confused and mad that she would just give me an answer without checking. she told me that i was not covered with accidental damage and i don't think i am. But when i told her that the damage is not by accident, she got very defensive and told me a lot of stuff i couldn't make out. such as "it will still cost you 995 dollars and it would just be a waste of time to send in your machine and get it sent back. and that all damage plastic wise, will count as accidental damange and if there is no damage, they send it back, it;s still gonna cost 995 dollars. This is all i could understand, since she was being loud and her voiced cracked over the phone.
To replace a piece of pastic should not cost anywhere near 995 with or without warranty
so i guess after complaning for this long, here is the real question.
Is that true, that the warranty that you get when you buy a machine does not cover plastic damage because it would be part of accidental and you do not get accidental protection when you buy the machine, even when the damage was not the result of an accident. this is not even a week after they replaced my power adapter and HDD.
I do plan to call back, but wanted to see if i can get a straight forward answer before i do.
ThanksEscalate your complaint to the customer service satisfaction officer.
There is no warranty agreement in your warranty booklet, which explicitly states that case or plastics fitting is not covered. In such cases, one should assume that it is covered, provided that you did not damage the part yourself.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft
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