VERY BAD RESPONSE OF CUSTOMER CARE OF BLACKBERRY IN INDIA- REDINGTON INDIA

I am Santosh Kumar from Anand, Gujarat,,INDIA writing for a problem raised in my BLACKBERRY Z10.
Details:-
1. IMEI NO. [personal information removed]
2. PIN:- [personal information removed]
Their service centres at gujarat and toll free no.s customer care executives are non responsive and indifferent to issues/problems of customer. they dont pick the phone, If once the call is attended the call is disconnected after giving uncooked anwers and take no liability and in opposite they direct me to do things which are supposed to be in their domain.
the service centre at BARODA, GUJARAT
Name:
Redington India Ltd
Address:
GROUND FLOOR, CHANDRALOK,31, NUTAN BHARAT SOCIETY, NEAR M.K. HIGH SCHOOL,ALKAPURI, BARODA
City:
Baroda
STD Code:
0265
Phone Numbers:
3951206 /3951202/200
first of all , their all contacts no.s are dead, not working. The same no.s are also given by customer care executive . They refused to give verified current no. and do not feel the responsibilty to provide working nos.Any how I managed to get the current working no. The person responding Mr. sanjay outrightly rejected my service request on the ground that I have purchased the blackberry Z10 through online retail portal. They did not even pay attention about to check IMIE no. to verify whether it comes under Redington India perview.My series of conversation with various people on customer care centre and service centre made them realise that their notion of not providing service to a online purchased phone is not correct. They realised , even after they not attend to our problem and issues.
Even my blackberry phone, the worst phone I purchased is in dead condition , it is under warranty , still no people of the service centre or toll free people show any concern or directed the path to follow.
pl. take time to call me , if you people are little bit sensitive for a loyal customer of yours.
yours
santosh kumar
IRMA, ANAND , GUJARAT, INDIA

Hi! Welcome to the BlackBerry Support Community Forums!
Wow! So many personal information on one post! Never post personal information here, this is a user-2-user forum. We are not BlackBerry employees and so are these BlckBerry Centers, they're independent contractors.
Please see How This Site and Formal Support Work
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

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Xperia z1: a BAD BAD experience regarding customer care, service center and sony india.

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Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Unfortunately there isn't really much I can do to help you out. These matters are handled by the Local support.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Bad response from nokia care

My phone's audio is not working and ..they aren't rectifying it...pls nokia if u r listening then do the needful

Hi, Rupesh_30. Apologies for the service you have received. Let's try to help you on this one. For which phone is this? When you said that your "phone's audio is not working", are you not able to hear anything on the phone when engaged in a call? Is the behavior the same when streaming/listening to music or videos? How about when the phone is set to loudspeaker or when a headset is connected to it? If the issue you have is not the one I mentioned, please let us know then the exact issue you have, so we can further help.
Have you tried sending the phone to a Care Center and have it inspected? If yes, this was where you get a "bad response". Is this right? Aside from not rectifying the issue, what did they inform you about this?
Hope to hear from you soon.

Very bad bluetooth connection with car

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Hi luca-ben, welcome to the community!
Try clearing the data for SmartConnect on your device, just go into Settings > Apps > All > scroll down to SmartConnect and tap it > tap Clear data. You can also un-pair & re-pair the devices again to see if that helps, otherwise try contacting Philips to see whether they have any troubleshooting ideas. Keep us updated
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If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Why is BT Customer Care So Bad at Dealing With Com...

More appropriately, BT Customer Care ought to be called the BT Customer Barrier. Its primary function is to defend BT from the problems its customers may be having and its fundamental ethos is that the customer is always wrong.
This is made abundantly clear at the point of initial contact, its internet pages, where the first thing to greet you is the statement that most faults occur within the customer’s own infrastructure. This bizarre assumption is carried right through the extensive faults procedure where each step is directed remorselessly toward persuading the customer to find and fix a fault that without further investigation is undoubtedly on their own premises and of their own making; BT does not admit that faults might occur outside of customer premises or make provision for those who are competent enough to have already carried out these basic checks and want to move on. Neither is there a clear onward step for BT to take ownership of a reported fault after the checking procedure has been completed – again there is an assumption that all faults are the responsibility of the customer. For a persistent customer it leaves the complaints procedure as the only option to progress.
The complaints procedure is another mechanism dominated by the customer-is-always-wrong ethos. The first thing a customer service operator will do is to insist a customer go through the same step by step procedure covered by its internet pages, regardless of whether or not the customer has already done this. Presumably the operator is trained to believe that the customer is incompetent. There is a pre-scripted, condescending and belittling conversation that follows which often involves the customer service operator magically changing from a care representative into a sales representative, offering new packages and various pieces of equipment that he is almost sure will cure the fault. The last resort, if a customer manages to stand firm and turn down all these alluring offers, is for the operator to reassure the customer that everything will be all right if they just be patient and give it a couple of weeks. Then it’s goodbye.
During the lifetime of a fault this procedure will repeat itself several times and each time the customer service operator will behave as if it were the first. BT appears to have no method of gathering useful retrievable information about a specific complaint or sharing it between operators. Eventually frustration and anger from a customer will lead to elevation where the customer is promised a call-back from a BT engineer. Call-backs from BT engineers are not lightly won.
If you are lucky to be promised a call-back you will be given a time slot and an automatic telephoned reminder first thing in the morning while you are still in bed. A pre-recorded voice message from a hugely condescending and suspiciously sceptic female will make sure you are awake and ready for your call, which may not be for several hours. If you are very lucky your call-back will be made, but often they are delayed or forgotten or have not been booked at all. And, of course, it will be your fault.
I know all this because I have been through it on more than one occasion. My latest battering against the BT Customer Barrier began four or five weeks ago after I had meticulously carried out my own checks. For some months I had noticed that BT broadband was either dropping out completely or reducing strength to download speeds that were unusable, sometimes as low as 0.01mbps, but mostly between 1 and 2. This always seemed to coincide with peak times when my BT contract assured me my signal would not fall below 5 or 6. My own checks consisted first of looking closely at my wifi which at the time admittedly was quite weak. I installed a wifi repeater which boosted the signal but did not resolve the problem so I changed my phone filters but this did not resolve the problem either. I tested the line using quiet mode but there was no noise on the line, I changed my router, I repositioned my router, I changed to Ethernet and used only the BT service socket cutting out all intermediate infrastructure in my home, and I tried all of the above whilst turning on and off various devices I thought might affect my broadband signal. Nothing solved the problem.
At this point I fully believed I had covered every possible self-check known to man, but BT felt differently and tried to make me go through them all again. BT then told me it was my router, which I knew it wasn’t, and that I would have to buy a new one, which I already had, so I declined; then they told me that most probably there was work going on in the area that I did not know about, but neither did the operator because when I asked him about it he admitted he did not know if there was work going on in the area or not. I actually admire him for making that bit up; it showed a spark of spirit. Eventually he told me everything would be all right if I was patient and to wait a couple of weeks, and then he said goodbye.
Everything was not all right and after two more weeks, two more emails and two more conversations that had to begin from scratch because BT had forgotten everything I’d said previously, I eventually won my call-back from a BT engineer and an agreed time slot. Only it didn’t happen. I waited for the call but it never came. A call did come, nearly an hour after the allotted time slot, but I was not there having already given up waiting for it. And that was my fault again.
So, what is wrong with BT Customer Care? Well, just about everything to be honest. It is fundamentally flawed from top to bottom. It has a preconceived conviction that the customer is always wrong and does nothing to hide that conviction. From a customer perspective it is like trying to swim up a waterfall. They make you feel so small. BT Customer Care needs dismantling and rebuilding from scratch, it is an appalling, abhorrent and arrogant organisation that ought to be banned from having the name British in its title; I am pro-European and British, and I am ashamed that BT Customer Care can use the same designation, which is less confrontational than it sounds given that it is mostly located in India. It has become the benchmark by which all poor customer service in Britain is measured by, a level of incompetence to avoid. It’s no coincidence that other internet service providers make a major selling point of not having the same customer service setup as BT.
Eventually my call-back came after weeks of trying and BT agreed to monitor my broadband speed to see themselves what was happening – an appropriate course of action I suggested at the outset. No apology because, naturally, I had been wrong to suggest it and it had only become the correct thing to do when they thought of it. They agreed to monitor my broadband speed and to call me back after three days. After only one day I received an email saying that I should monitor my own speed and send them the results. I pointed out that I had already done so, several weeks earlier. I sent them new results. In all the speed test results sent to BT a clear pattern of drop-out and poor signal strength at regular times during the day were obvious. BT then took to calling me back at times when they knew my signal would not be dropping and asking me to run a speed test, thereby proving I was wrong about having a fault on my line.
Fault or no fault, BT Broadband remains unusable for around two hours per day. When this current contract ends I shall be looking for a new provider.
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
By posting on the forum I assume you would like assistance and not just a rant to blow off some anger
you appear to have tried what normally would be suggested but in order for the forum members and/or mods to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I hate to say - DISATISFIED WITH with CUSTOMER CARE RESPONSE and VERIZON in all for first time.

I am currently on National 900 plan on Motorola Droid. I switched from AT&T primarily because I love to use data on mobile. Verizon provided me the unlimited plan. I was a very happy customer with Verizon untill now.
Scenario -
Today, I called up Verizon customer care executive to see why bill for the month was not readjusted. Can anyone believe it its staggering $1137.73 [Roaming charges 1019.19].
Since this January, I am visiting to Canada. On first visit in January, I called up customer care to see what options I do have to use my phone in Canada as I use it in US. Verizon had a wonderful plan - just the monthly data plan is escalated appear. 30-40$ extra than the normal appear. 29.99$ plan. I happily added that plan before visiting Canada. While there is Canada, I did get notification couple of time that I am exceeding data limit but again checked with customer care later - they readjusted the bill as that was 'FALSE ALERT' as I was on unlimited data plan while roaming as well in Canada since I paid the additional prorated of (30-40$) for period of my stay there.
This equation worked for first and second visit - Unlimited Data while I used to get FALSE ALERT.
On my third visit , things changed - Verizon stopped providing the unlimited data services. I called up as usual before this visit. Customer care executive said - you are set to go to Canada now. I was not very specifically told on call that the rules have changed now and there is limit to data usage while roaming. During this visit also, I got the alerts - I assumed this was also a FALSE ALERT like prior one.
But this time, it was not FALSE ALERT, now I charged with this fee. I raised my concern and called up customer care appear. 10 day before [today is March 6th], they assured me that it is going to be re-adjusted ONLY for this time. And, they also asked to check account after 48 hours and if not readjusted please call. But, I checked my account today and it was not readjusted. So, I called up customer care executive for half an hour -- not willing to listen to any logic of mine and he said politely 'SIR, WE CANNOT READJUST YOUR BILL' . I am still trying to figure out where is my fault when I was not told DATA PLAN HAS CHANGED FROM THIS VISIT.
I hope senior management will look into this matter and re-adjust current bill. It's due this March 10th. I would appreciate any positive response prior to this so that I can pay the bill and BE A HAPPY VERIZON CUSTOMER.
Sincerely,
Manoj K. [removed personal information]

I called them back yesterday night, not willing to listen my story. Sir we sent you SMS notifications. But these notifications, I also got when I had unlimited plans on first and second visit. Then customer care told SIR you don't need to worry - but this time I should have been very specifically told rules are changed before changing my plans which I wasn't. I was under impression that I am on same unlimited plans.
A job not well done in COMMUNICATING TO CUSTOMERS and using that an opportunity to OVERCHARGE $1100 - INSANE for one month bill. None of my fault. SMS notification is no communication as earlier SMS noitification were false positive and bills were adjusted as I was on unlimited data plan.
Now you change the rules and send SMS Notification; RULE CHANGE, one is not aware of.. ANY NORMAL person will treat SMS notification as FALSE ALERT.. isn't it??

Very bad customer service!

I am a photographer and in June 2013 I decided to join the newly launched Creative Cloud single application subscription program for Photoshop CC.
At the same time I purchased a Lightroom standard license (Lightroom was not available on the Creative Cloud at that time).
The monthly price for Photoshop CC with a one year commitment was 24,59 Eur for Europe (I live in Czech Republic). I didn’t quite understand how that translates from the 19,99 USD of the US subscription, but fair enough Adobe is not a charity and they have the right to decide to charge what they want for their products. Plus the subscription prices were clearly showed on their website, so I decided to join anyway.
Honestly I was very happy both with Photoshop and Lightroom and I think they are two fantastic pieces of software so I didn’t mind the price I paid for them.
Then a few months after I get a call from my bank saying that my card has been blocked because it might have been compromised following some online payments I made. And after a little research I find out that (citing the Adobe website) “Very recently, Adobe’s security team discovered sophisticated attacks on our network, involving the illegal access of customer information as well as source code for numerous Adobe products. We believe these attacks may be related.
Our investigation currently indicates that the attackers accessed Adobe customer IDs and encrypted passwords on our systems. We also believe the attackers removed from our systems certain information relating to 2.9 million Adobe customers, including customer names, encrypted credit or debit card numbers, expiration dates, and other information relating to customer orders.
Great, now I am for two weeks without card while my bank gets me a new one (they are not that fast in Czech Republic).
Fortunately I also read online that (citing the Adobe website) ”Adobe is also offering customers, whose credit or debit card information was involved, the option of enrolling in a one-year complimentary credit monitoring membership where available.”.
Honestly I misunderstood that as a one year complimentary Creative Cloud membership and I thought that was very nice of Adobe, they didn’t have to do it, and to me it showed an effort to say “we are sorry” and to try to retain their customers’ trust.
Some time passes and I am obviously still getting charged monthly for my subscription.
So I contact Adobe through the online chat…..turns out that I am not eligible for the one year complimentary subscription (none of the agents actually explained to me that I had misunderstood the offer) but after a bit of complaining and waiting online I get offered a one month complimentary subscription!?!?!.
You can make up your own mind on how to interpret that but to me that meant that Adobe recognized their responsibility but tried everything possible to get rid of me with the minimum possible.
The guy on the chat however said that if I am not satisfied I can ask him to escalate.
I do so and he tells me that I will be contacted within 2-3 business days.
A week after I have not been contacted yet, so I call the support again and I am told that they are very sorry for not getting back to me and I will be (again) contacted within 2-3 business days.
TWO weeks after that chat I finally get a mail from Adobe, which is now offering me 2 months complimentary subscription.
I realize I better take what they give me so I reluctantly accept.
Not even a week after that, I realized that Adobe launched a new Photoshop Photography program where they give the Photoshop CC license + Lightroom 5 for 9.99 USD or 12.29 Eur with a yearly commitment. This is half what I pay now, not even considering the one off Lightroom 5 license that I already paid (129.15 Eur). The special offer expires on the 2nd December (less than a week from now at the time of writing this).
The good news is that existing CC subscribers can ask to transfer to this program for free.
So I contact the Adobe support again and they happily confirm that I can switch to the new program.
BUT I would lose the 2 free months as they cannot be transferred to the new program because it is already discounted.
I spend a good deal of effort explaining that the 2 free months are not a discount but are a compensation for me being without card for 2 weeks so I should be able to retain them, but the support person on the other side of the chat just politely dismisses every argument.
I understand that Adobe did not have to allow existing subscriptions to transfer to the new offer for free, I purchased a service and then a few months after the price went down, fair enough this happens.
If the price went up on the other end I would have still kept my original price.
However what infuriates me is that since any existing subscriber can join the cheaper offer, Adobe has actually penalized me in front of all the other customers and the reason why they have penalized me is that my data have been compromised on their servers.
You draw your own conclusions but to me this is very bad customer service.

This is the transcript of the conversation I had with your colleague over the support chat, then unfortunately my connection dropped and I lost him:
Saka: Hi Francesco.
Francesco: Hello
Saka: I have received your initial question. I'll be glad to check and help you with this.
Francesco: thank you
Saka: Sorry for the wait. Please do stay online.
Francesco: ok
Saka: Francesco, I have checked and see that we have issued 2 months free for the subscription Nov 21, 2013. Your next billing date is on 27.2.2014.
Francesco: but I have already been billed on 02.12
Saka: I'll be right with you.
Saka: Are you referring to Clenství ve službe Creative Cloud s jednou aplikací pro Photoshop (rocní) or Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší)?
Francesco: the first one should have been canceled, the second one has been activated
Francesco: with the 2 months free of charge added to it
Saka: Yes, the first subscription has been cancelled.
Francesco: I have been bulled only 12.29 Eur so it is for the second subscription
Francesco: the first one was 24.99 Eur I think
Saka: Yes, you have been charged € 12,29 for the new order Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší).
Saka: You can continue using the subscription without any issues.
Francesco: so where are the 2 months free of charge?
Saka: We have provided 2 months for your Clenství ve službe Creative Cloud s jednou aplikací pro Photoshop (rocní).
Francesco: those have been transferred on the Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší)
Francesco: as confirmed by your colleague and by the mail I received
Francesco: This is the mail confirmation
Francesco: Užívejte si našich služeb o něco déle Bezplatně jsme prodloužili vaše předplatné produktu Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novější) o několik dalších dnů (62). Nové datum pro obnovu předplatného je nyní 26-únor-2014 (PT). Děkujeme, že jste si předplatili náš produkt! Tým služby Creative Cloud
Francesco: Which confirms that the next billing date for Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novější) is 26/2/2014
Saka: Francesco, we have provided 2 months free only if you are willing to continue subscription till the commitment date. The order gets cancelled since you have purchased for Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší) at lower rate.

Error message: "Warning: unresponsive script". Afterward, the system freezes and will then crash. Crash reports have been submitted many, many times without response. I have tried the fore-mentioned solutions with either no results or very bad results

Error message: "Warning: unresponsive script". Afterward, the system freezes and will then crash. Crash reports have been submitted many, many times without response. I have tried the fore-mentioned solutions with either no results or very bad results which I filed a report but did not receive an answer. The application to block scripts actually worsened the problem and I could not correct the situation for a while (no response from Firefox, at all). I have also been through this procedure without any one contacting me, AT ALL.
== URL of affected sites ==
http://http://www.facebook.com (always) and www.YouTube.com (sometimes)

There does appear to be any support whatsoever from mighty "non caring" FIREFOX & people are getting fed up. We may as well try another system, if they can't be bothered to provide any support for their system, we can't be bothered to use their system.
Brianeng

Wy my battery life in my blackberry Z30 is very bad after updating to new os 10.3.1.156

Dear blackberry
Wy my battery life is very bad after updating to new os 10.3.1.1565
Before update the battery life it was better... please help me regarding this matter. My device is Z30 and I love it very much . Please help me.
Kind regards
Abdulrahman.

zenesa wrote:
Dear blackberry
Wy my battery life is very bad after updating to new os 10.3.1.1565
Before update the battery life it was better... please help me regarding this matter. My device is Z30 and I love it very much . Please help me.
Kind regards
Abdulrahman.
Hi @zenesa! Welcome to the BlackBerry Support Community Forums!
When did you perform the update?
The phone needs a few days for the OS to settle and sync your data, It's normal for the first few days to shed battery life faster than normal.
Don't forget to read this helpfu article about BlackBerry 10.3.1 Battery Tips (Battery Saving Mode is a great feature)
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

Ever since I loaded mountain lion, my macbook runs very badly. It it very slow to react to any commands or cursor movements. It freezes for about 15 seconds at a time. It does not have that fact response like when I first bought it. Any suggestions?

Ever since I loaded Mountain Lion onto my Macbook, it runs very badly. It freezes for 15 seconds, does not respond to cursor instructions and just reacts very slowly. Any suggestions?

You have a better chance of a response over on the Mtn. Lion community.
https://discussions.apple.com/community/mac_os/os_x_mountain_lion

I m having issues with the phone which i made a recording but the customer care support in our place donot seem to be of much help. i have told them nuumerous times that for better understanding i have made a video of it but no response.. really disspoint

i m having issues with the phone which i made a recording but the customer care support in our place donot seem to be of much help.
i have told them nuumerous times that for better understanding i have made a video of it but no response..
really disspointed with your customer support.
i have uploaded them in google docs..links below.. t
he first one happened on 30th of april 2014 https://docs.google.com/file/d/0B6z0lUXVGPGrc0tXNnZFaDQ3WDg/edit
the second happened today. i called customer care but no satisfactory respose either. https://docs.google.com/file/d/0B6z0lUXVGPGrSldEeWQ3aGFhaDA/edit
who is going to help me out and atleast pay attention to what my problem is. apple seems to ignore my attempts to show them what is the problem... the dont even want to see the videos.. !! disgusting.
its still under warrenty. please help.

Take your iPhone to an Apple Store or authorized service center in the country where you purchased the iPhone and they will look at it and replace it under warranty if applicable.
If you cannot take it person contact them to determine how to send them your phone.
You can't expect them to replace your iPhone without first examining it.

Very Poor Customer Care Europe

I switched from a an iPhone back in August and I found the WP OS easier and far more functional than iOS. There are fewer apps and sometime features missing on apps that exist both in IOS and WP but nothing I could not live without.
Overall it was good experience with the occasional overheating and short battery life some times. All these up until the screen turned purple in the lower right corner and I had to encounter the NOKIA/Microsoft Customer Service. After three trips of the device to the repair center and 2 months of back and forth exhanges I had to switch back to my old iPhone to have a functional device again.
I am sorry to say that a great device and OS have such a terrible customer service especially when they cater service to a flagship product such as the Lumia 930. Microsoft customer care has to understand that these devices are day to day helpers and people that pay their money to get them need to have them functional everyday. One week, without it, is to long but two months just tells the customer to find another company to give their money. I has been a terrible experience to for me, and the lack of escalation options makes me wonder if any one cares at Microsoft/Nokia division.
It will probably take me a few years before I try again a Microsoft phone and that is a shame, because I liked the OS and the device as a whole.

Di you get any help from nokia on this?
They are not gonna give it a *bleep*..... I have been through their service....
Better switch to a cheap Xiomi and if a problem arises just throw it.. off why do u want to spend time here
RIP Lumia
Moderator's note: Post was edited because it may offend some members of our community.

NO response from HP Customer Care

I have been calling HP cutomer care from last two months. i bought this pc 4 months back and it is still in warrant. A small part in the corner of my pc beside the battery was lose so called up customer care to report my problem. they sent the engineer who took off that part and gave a recipt saying that your part will be replaced in a week. it's been two months since then i have recieved no respone. I am tired of calling them and listening to their excuses. could you please help? how can i get that part replaced?

@India16 ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else

I get bad information from Apple customer care and i lost my warranty !!!!

hi i called the customer care to repair my iphone 5c and the advisor told me there are no Apple store in Belgium you have to go to paris, i have to pay 300euros to travel to paris !!! i bought a battery on eBay and i replaced the mine but the problem was not the battery but the logic board.
i called i second time Apple customer care and the advisor told me you can take your iphone to Easy-m (repair center agreed by Apple inc.). i left my iphone to this shop and now he will not repair it for me because i opened this one.
the first advisor told me there are no apple store in brussel and you have to travel to paris ... it's not my fault if the advisor was not good trained ... i bought my iphone and he still on warranty to 27 December i will this iphone 5c repaired
it's a iphone 5c 16Gb from (sprint)
if this iphone is not repaired i will do a complaint !!!
thanks for understanding

Apple will not touch any iPhone that has been opened by anybody other than certified technicians, especially when they install an unknown battery from an unknown source. You have sacrificed any support and warranty from Apple:
"This warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Apple Product outside the user manual, the technical specifications or other Apple Product published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider ("AASP"); (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Apple Product; or if any serial number has been removed or defaced from the Apple Product, or (j) if the product is stolen or Apple reasonably believes that the product is stolen based on information provided by law enforcement authorities."

Fios Internet connection is very bad! Please help!

Hello,
I play an online game called Final Fantasy XIV. I use a program called WTFast in order to have a solid gaming experience, one without or very little lag or disconnects.
Recently, within the last 3-4months, I have noticed I get EXTREME lag and DISCONNECTS. I contacted WTFast with a tracert that they analyzed, and here is their response:
"Your internet connection is very bad. There is a "plateau" spike. This will cause WTFast to spike as well, and for such a long "spike" it is not surprising that the connection was dropped.
The previous report showed a very unstable internet connection as well (the one where you got a 30 second freeze).
Present the same reports you sent to us to your ISP (Verizon FIOS) and ask them to try to make their connection better. The report will help them see the quality of the current connection."
Here is the information in the more readable form (except for the last four as I figured you would probably get the idea by then). Yes, 4 shows 100% packet loss, so the connection dropped then. Also, in 5 the standard deviation is high (16.35 ms) which indicates a huge fluctuation in the signal. The flux column also shows large numbers, which indicates a large variance in the signal speed. Finally, there are a lot of hops just within the ISP, ie rows 2-8, and all this data is for the ISP itself, not the WTFast connection. In fact, that connection is the last one, and there you can see good numbers. Hope this helps.
015-02-25 00:09:36
Hop Name No. Loss % Sent Received Best (ms) Avg. (ms) Worst (ms) Last (ms) Spikes Flux (ms) Std.Dev (ms)
Wireless_Broadband_Router.home 1 0.00 497 497 0 0 12 0 0 0 1.67
lo0-100.PHLAPA-VFTTP-304.verizon-gni.net 2 0.00 497 497 3 8 84 7 4 72 8.39
T1-1-0-5.PHLAPA-LCR-21.verizon-gni.net 3 0.00 497 497 4 8 19 9 0 0 2.51
—— 4 100.00 —— —— —— —— -1 —— —— —— 0.00
0.so-6-0-1.XL3.IAD8.ALTER.NET 5 0.00 497 497 10 19 137 12 12 92 16.35
TenGigE0-6-0-4.GW1.IAD8.ALTER.NET 6 0.00 497 497 11 18 50 18 0 0 4.68
teliasonera-gw.customer.alter.net 7 0.20 497 496 12 24 43 27 53 30 3.80
cloudflare-ic-309918-ash-b2.c.telia.net 8 0.00 497 497 10 14 46 13 0 0 3.04
Target WTFast.com 9 0.00 497 497 9 12 25 12 0 0 1.94
February 25, 2015, 11:56
I did a tracert from my computer to sites like MSN.com; Verizon.com etc, and EVERY SINGLE 4 shows a 100% loss. I did the same tracert from my computer at work that uses a different IP provider, and those same sites show a response from 4.
Can anyone help me out with this please! Thank you for reading!

bap4201 wrote:
I'm trying to, but can't seem to format it properly
Open a command prompt and enter the tracert command
then select the cmd prompt icon - top left of the cmd prompt window
select edit, mark
highlight the data you want to copy - the tracert data
select the cmd prompt icon again
select edit copy
put the cursor in the post window in the forum
and hit ctrl-v - as below
C:\Users\Peter>tracert wtfast.com
Tracing route to wtfast.com [190.93.243.228]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Westell [192.168.1.1]
2 3 ms 2 ms 3 ms L101.BSTNMA-VFTTP-66.verizon-gni.net [96.233.107
.1]
3 7 ms 6 ms 6 ms G102-0-0-3.BSTNMA-LCR-22.verizon-gni.net [100.41
.212.48]
4 3 ms 3 ms 3 ms so-5-0-0-0.BOS-BB-RTR2.verizon-gni.net [130.81.1
51.220]
5 11 ms 12 ms 10 ms 0.ae11.XL4.NYC1.ALTER.NET [152.63.20.117]
6 * * * Request timed out.
7 37 ms 28 ms 43 ms 3.et-2-0-1.TL2.NYC1.ALTER.NET [140.222.227.34]
8 20 ms 21 ms 23 ms TenGigE0-7-0-1.GW5.NYC4.ALTER.NET [152.63.17.66]
9 12 ms 10 ms 11 ms teliasonera-gw.customer.alter.net [152.179.163.1
78]
10 13 ms 13 ms 11 ms nyk-bb2-link.telia.net [213.155.130.244]
11 11 ms 11 ms 12 ms nyk-b2-link.telia.net [213.155.130.30]
12 12 ms 17 ms 19 ms cloudflare-ic-309915-nyk-b2.c.telia.net [62.115.
52.174]
13 11 ms 12 ms 11 ms 190.93.243.228
Trace complete.

VERY BAD RESPONSE OF CUSTOMER CARE OF BLACKBERRY IN INDIA- REDINGTON INDIA

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