Very disappointed that Lion is causing major problems with disable students assistive software in the UK. Software suppliers are not issuing patches/upgrades until 2012. Totally unacceptable attitude from Apple in ignoring disabled customers

This is going to affect a large number of disabled UK students as patches and upgrades for the specialist software are not due for release until late 2011/early 2012.
Only options they have is to revert to Snow leopard, defficult as Apple have even recall resellers stock and upgraded it to Lion.
I am contacting the UK educational funding bodies with a view to suspending purchasing of all Apple equipment until such time as the situation has resolved itself.

Ikrups says "Speaking of getting one's professional act together I would take a look in the mirror if I were you. A professional responsible for maintaining the computer equipment and network of a school system would certainly perform extensive testing of any new operating system upgrade before deploying it. Even the smallest corporations don't just upgrade software willy-nilly. If you had thought to set up a test system and verified what software worked and what didn't before deploying Lion to the entire system you would have been protecting your students from these issues. A professional would have discovered these issues and delayed deployment of Lion until the patches you mention were available. But you didn't and now you are trying to deflect blame from yourself and your staff. And you dare to accuse Apple of incompetence. I call hypocrisy"
I seem to have ruffled a couple of feathers. I do not remember saying I was responsible for computer systems/networks/school systems. Or accusing Apple of incompetence.
All I did was state that Apple seems to have forgotten or is not aware about the potential impact of Lion on disabled students in the UK and both apple and the assistive software suppliers failed to act together over this omission.
During our research prior to the launch of Lion we as a specialist group had identified 22 of the 40 applications used in assistive software that had 'Problems' this was communicated to all interested parties. Still waiting for the 'FIX'
FYI ALL parties have had similar notices on their BB's NOT just Apple.
despite being given 2 ears and 1 mouth some people do not listen twice as much as they speak.

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Since I upgraded to 10.7.2 lion I have these problems with Time Capsule. What is the problem? thanks

since I upgraded to 10.7.2 lion I have these problems with Time Capsule. What is the problem? thanks

Unable to access disk image backup "/ Volumes / Time Capsule / iMac Admin. Sparsebundle" (error -1).
Then?????

I m having problems with my iPad 2 gestures. The screen enlarges and will not respond to my attempts to restore it.

I m having problems with my iPad 2 gestures. The screen enlarges and will not respond to my attempts to restore it. Is anyone else having this problem? What is causing it and what helps to restore normalcy?

Try double-tapping the screen with 3 fingers and see if that zooms it back out - and if it does set Settings > General > Accessibility > Zoom 'off'. If it doesn't zoom you back then try triple-clicking the home button and see if that turns it off, and if it does you can then change what a triple-click does via Settings > General > Accessibility > Triple-Click Home.

ITunes 11.0.3 causing major problems with Safari and Mail.

I have a 2007 aluminum iMac with 4GB of Crucial RAM running 10.8.3, now 10.8.4. Got an iTunes update to 11.0.3 a few weeks ago. Since then, iTunes, Mail, and Safari can't be open at same time or iMac slows to a crawl. 10.8.4 update did not fix this. I've run the Apple hardware checking program and all checks out fine. I've run Clean My Mac 2.0, which didn't help at all. I installed a widget to monitor internal temperatures, and they are not too high. I've tried a Time Machine restore to May 14th, but it didn't seem to restore the old version of iTunes, but rather rolled back the desktop. Please help!

First, back up all data immediately, as your boot drive might be failing.
There are a few other possible causes of generalized slow performance that you can rule out easily.
Reset the System Management Controller.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
Otherwise, take the steps below when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
Step 2
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

10.8.2 Mountain Lion Update Causes Major Problems

I'm running an early 2009 iMac and I made the jump to Mountain Lion about a month ago. Initial upate ran OK, I had some problems but overall it ran pretty decently. I held off on updating to 10.8.2 because I wanted to see if it caused any issues, but decided to go ahead about a week and a half ago. Since then, my computer has had daily problems. To name a few, my computer completely crashes when going into sleep mode and will not return, the sound frequently disappears and goes unrecognized. iTunes has been an utter disaster - I have an iPod classic, which as soon as I plug in causes iTunes to crash. I've had similar issues with my iPhone 4. Airplay drops regularly when I never had that issue prior. Homesharing in particular causes iTunes to crash, which was working infrequently as of just yesterday.
I've had quite a few issues, which over the past few weeks has rendered my iPod classic and old iPhone completely useless as I cannot sync them to put music on them (I restored iPod to see if that would fix it, but it didn't. So now I have an empty iPod that won't sync). And the workaround of using homeshare was viable as an alternative, but now does not work at all. Connecting to my Apple TV takes 5-10 times longer than it previously did, and the connection occasionally drops. I used all these features with a regularity which makes this extremely frustrating.
Not sure if Apple plans to fix this with iTunes 11 update, but I'm hoping something will come about soon. I called support to inquire about downgrading back to Snow Leopard, but the guy on the phone convinced me to reinstall the OS, which I did. It has not solved any of my issues (although I was finally able to update my iPhone 4 to the latest firmware, it will still not sync or do Homeshare). Any ideas how I could solve these problems? These all started happening the day I updated to 10.8.2 and, as I said, I hadn't experienced anything like them previously.

I have done that, several times.
So this is where I'm at now - last night, immediately after finishing a movie that was on my WD hard drive, which holds all of my media, music, movies - I restarted my computer and then it would not read the drive. It said it was unreadable.
I brought the Mac and the drive into an apple store today - they said basically it was my hard drive causing the issues. I used my iPod classic as my media back up as the 160 gb could hold all my stuff. Well, as I mentioned previously, that can't sync and I restored it, with no success. So in essence I lost my media drive and the back up. Tough to swallow, I'm angry, I think it's still mountain lion causing the drive to fail.
So I resolved to go home and restore my computer to one of my time machine back ups and do a Snow Leopard reinstall. Well, the moment I returned from the apple store, the time machine drive is now listed as unreadable. I called support, spent hours with them - I now have two drives which fried within 10 hours of each other in the same error. The senior support manager agreed it sounds like mountain lion is indeed corrupting my drives somehow. My iMac currently won't start into the recovery disk. So I went out spent $200 to get a new hard drive, which I am now backing up my data onto with a new Time machine.
In the last week, I've lost my iPod classic, iPhone 4, two external hard drives and now possibly even the Mac itself. I'm going to install snow leopard and see if it alleviates any of my issues, or hopefully can read my drives. I truly believe Mountain Lion is the problem.

Dear Mozilla Tech Guru, I am having a major problem with my MOZILLA FIREFOX. For the last several days it has been crashing every 5 minutes or less. WHY???

It starts out as soon as FIREFOX is opened with stating that FIREFOX is "non-responsive." This will happen every 30 seconds or so. Then it will get jammed in the non-responsive state or just plain crash.
Is there anyone that can help me???

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box.
''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
;[[Image:aboutcrashesFx29|width=500]]
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

A problem with iDVD, i can't make the actual DVD... not enough space

And that's odd, because the DVD is a 4.7 GB Single-sided, and i've put in the menu 5 video, for a total of 500-600 MB.
Why i can't burn it? And do you know programs to make video size smaller? Thanks.
[Oh, and a noobish question, cause this is my first DVD with iDVD... in the "Map", after the video shall i put the menu again? I mean, when that video finishes, the DVD return to the menu or not? Thanks.

The way to find out is look under project info again. If it gives you an option to switch to double layer disc, like it does with me. Then that signals that your computer can handle them. Thats what I remember reading anyway.

Downloaded Mountain Lion and it caused major problems

Down loaded Mountian Lion and caused major problems long story short had to reinstall Leopard then Lion but I lost my iTunes library. I thought if you had icloud you could recover you library. Or just log into iTunes and your library would appear. Appearantly not because I lost over 3k songs can someone help me with this if possible.

Reinstall from your most recent backup...
You can redownload iTunes purchases -> http://support.apple.com/kb/HT2519

I have duplicate pictures in "my catalog" that I believe come from two Adobe folders found under "my pictures/adobe/ one is Revel and the other is Photoshop express which preceded revel. Can I delete those two folder without causing a problem with my cata

I have duplicate pictures in "my catalog" that I believe come from two Adobe folders found under "my pictures/adobe/ one is Revel and the other is Photoshop express which preceded revel. Can I delete those two folder without causing a problem with my catalog?

Thanks for the links, Limnos.
If you are willing to continue helping, here's what I found.
Just to clarify the two iTunes folders I am refering to are:
username-->Music-->iTunes
HD-->iTunes
I am presuming each location has a full set of files as outlined in the above links?
Not all the files are in both locations. Most are.
- The Itunes folder in my home folder does not have itunes library.xml.
- The Itunes folder in my home folder has a subfolder called Mobile Applications (username-->Music-->iTunes--> Mobile application). The Itunes folder at the HD level also has a Mobile Application folder but it is a subfolder of Itunes Media folder (HD-->iTunes--> iTunes Media-->Mobile applications) and has no files in it.
- I do not have an iTunes Media in the iTunes folder in my home folder.
- also the Itunes media folder (HD-->iTunes--> iTunes Media) has subfolders by type (books, movies, itunes u, music etc...) but the iTunes Media-->Music also has some of the same subfolders ( iTunes Media-->Music-->books, iTunes Media-->Music-->Movies, iTunes Media-->Music-->iTunes U). Is this normal repetition?
You say:
/itunes/itunes media/ music
but it is important to note what comes before all that.
There is nothing as far as I can tell before that first forward slash. Since the only iTunes Media folder I have is in the iTunes folder that resides at the HD level (HD-->iTunes--> iTunes Media folder) not the iTunes folder in my home folder (username-->Music-->iTunes) , I assume that's the one that holds the music.
Keep iTunes media folder organized and Copy files to iTunes Media folder when adding to library are both checked on
Does that give more clarity into my problem?

Major problems with Premiere CS4

Hello there!
I'm having major problems with CS4. I recently bought a new computer - essentials are as follows:
Intel Core i7 920 2.66GHz
2 x Kingston 3x2GB, DDR3 1333MHz (=12 GB RAM)
Ati Radeon HD 5770 v2
Asus P6T SE, LGA1366, X58, DDR3, ATX
2 x 500GB, Barracuda 7200.12 (RAID1), system disk
2 x 1TB Barracuda 7200.12, media disks
Windows 7 Pro 64 bit
Adobe CS4 Production Premium + latest updates
The problem I have has mostly to do with Premiere although I think the rest of Production Premium softwares should be running better on this computer as well.
For starters, I was highly disappointed when I couldn't view a single HD clip from the Premiere timeline (it was an .m2ts rip from a previously self-burned Bluray disc) at all. Rendering is very slow and even after that the video doesn't run normally, showing just a few individual frames per second. When I point the timeline at a certain spot, it takes many seconds until even that very frame is shown in the monitor window.
And this is not all - I decided to try with a basic DV AVI clip, previously captured with my PPro 1.5 on my earlier computer (3.2ghz Pentium from 2005). It's a native file so it doesn't even need rendering and still the same problem occurs. With normal playback only about 6-10 frames are shown per second. It's absolutely ridiculous - even my 2004 laptop runs DV AVIs more smoothly with PPro 1.5.
While I'm running the Premiere, the level of used RAM comes only up to around 24 percents. The processor, then again, comes close to a hundred when play is pressed on the timeline.
I haven't had such immense problems with other Production Premium softwares (though as I said, I think they should be running faster as well). Otherwise the computer is running smoothly.
A friend of mine pointed out that the graphics card I'm using isn't on the Adobe website's list of supported ones with Premiere, but afaik it shouldn't even be a graphics card problem with this high-end machinery.
So - I sure could use some help and ideas about how to get the Premiere working. My main intention for buying a new computer and Adobe CS4 Production Premium was to start HD editing after all! Thanks beforehand!

Hi
Yeah, I hope he solves problem and knows how it got solved and tells us all...it's like being a detective ! " Mr Plum did it in the "svchost" room ! "
I got a little lost on this....
You are welcome and I'm glad that it paid off so nicely for you. One more suggestion, if I may: I'm a big fan of a fixed pagefile size. When making a fresh install of Windows, one of my first actions is to set a fixed pagefile on a different disk (min=max) before installing anything else on that different disk and removing the pagefile on the C drive. This will ensure that the pagefile in on the fastest part of the drive and will never be fragmented.
I think it used to be that I made swapfiles, or swapdisks which now seems to be called pagefile. That in itself is a little confusing semantic wise, because of the use of mempage stuff. It used to be that base memory was 640k, with the upper memory (to make up 1024 kb) was mostly for drivers and stuff. If more memory was needed than 640k (an event the inventor never thought possible... "who could want more than the enormous amount of 640K ?", he said..)..the extended and expanded memory got invented to swap memory pages from that 640k as needed with the rest of RAM. That's basically correct right ? Sooooo, I don't know if that still goes on, but I suspect it does, unless someone totally changes the architecture of the computer and cpu and fsb and everything... but I don't know what is going on nowadays. Anyway, there were other ways besides windows OS to create virtual memory on the hard drive, and Photoshop was one of the programs that could do that, I think.
Why MS would want to call the swapdisk virtual memory "pagefile" is beyond me.
Anyway, be that as it may, I understand that making the pagefile first on a drive so it's close to the center of the drive (heads don't have to travel far to access). But I haven't added a lot of drives to a system before, and I suspect I will be pretty soon...and this is the part I don't get...
You add drives and put OS on them? So they are bootable ? I've added a drive or two but just formatted and used as more storage but didn't put OS on them. So that part is confusing...
Then you take the pagefile off the C: drive ? Are you then using the new drive as your boot drive and the C: drive is too full to use accept to run the programs already installed ?
Thanks again !
Rod

"There is a problem with your device,We're sorry the device you connected may be damaged and cannot be activated for service. "

My problem is after i did a restore on my 32gb ipod touch i now get a error on itunes that says "There is a problem with your device,We're sorry the device you connected may be damaged and cannot be activated for service. " Please help

In the ipad discussion forums there apparently is a HUGE problem with people not being able to update to ios 4.3.3, it apparently locks up their devices and they are also getting the error "there is a problem with your device".... some are reporting the same problem with their ipod touch as well... it looks like it's a global issue
The forum is in the ipad section under the title of "There is a problem with your device".
I have dodged a bullet on this one since i have not updated my ipod's or ipad in the last couple of days.... i will hold off syncing to itunes until this issue is fixed... good luck, and spread the word if you can to get apple to listen

I am having major problems with Firefox. About 3 weeks ago I started experiencing the display only when on Firefox for all web site, that the display would be shifted right about half a screen. It only happens on Firefox and happens for all web sites.

I am having major problems with Firefox. About 3 weeks ago I started experiencing the display only when on Firefox for all web site, that the display would be shifted right about half a screen. It only happens on Firefox and happens for all web sites.

This issue can be caused by the Babylon Toolbar 1.1.8 extension
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

I suddenly have this error message on FireFoxthis message pops up: "Could not initialize the application's security component. The most likely cause is problems with files in your application's profile directory. Please check that this directory has no re

I suddenly encounter this error message from Fire Fox.
Could not initialize the application's security component. The most likely cause is problems with files in your application's profile directory. Please check that this directory has no read/write restrictions and your hard disk is not full or close to full. It is recommended that you exit the application and fix the problem. If you continue to use this session, you might see incorrect application behaviour when accessing security features.
I uninstalled the browser and download a new version but it does not resolve the issue.
I know my hard disc has ample space. I do NOT know where to find the Profile directory to fix the read restriction box.
== This happened ==
Every time Firefox opened
== After something about security add-on of Norton pop up by itself. ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; MSN Optimized;US)

This link shows things to check - https://support.mozilla.com/kb/Could+not+initialize+the+browser+security+component

HT201263 I have an iPod Touch which I've had for almost 4 years, with 32 GB of memory. I am unable to update it, and consequently cannot install any newer apps. I am very disappointed that I spent a lot of $$; now Apple wants me to spend $$ again to get a

I have an iPod Touch which I've had for almost 4 years, with 32 GB of memory. I am unable to update it, and consequently cannot install any newer apps. I am very disappointed that I spent a lot of $$; now Apple wants me to spend $$ again to get a new one. As I mentioned, I am pretty upset. Does anyone know if there's a work around?

I suspect you have a 2G iPod. Those can only go to iOS 4.2.1.
Identifying iPod models
iPod touch (3rd generation)
iPod touch (3rd generation) features a 3.5-inch (diagonal) widescreen multi-touch display and 32 GB or 64 GB flash drive. You can browse the web with Safari and watch YouTube videos with Wi-Fi. You can also search, preview, and buy songs from the iTunes Wi-Fi Music Store on iPod touch.
The iPod touch (3rd generation) can be distinguished from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number. iPod touch (2nd generation) is model A1288, and iPod touch (3rd generation) is model A1318.

Ive gotten 3 responses from you guys. But still no help. Can't believe it's taken this long for apple to respond to this issue and I'm very disappointed that all I did was take precaution from left to my account info and my account has been disabled since

Ive gotten 3 responses from you guys. But still no help. Can't believe it's taken this long for apple to respond to this issue and I'm very disappointed that all I did was take precaution from left to my account info and my account has been disabled since. Sad that we can't do any updates to equipment I've spent so much money in. Hope this is resolved real soon.

Who exactly are you addressing this post to? And what exactly are you posting? We are just users like you, and have no idea what you are referring to. If there is something you would like to ask - user to user - please do so. Otherwise, you are wasting your time complaining about Apple, since we are not Apple.
GB

Very disappointed that Lion is causing major problems with disable students assistive software in the UK. Software suppliers are not issuing patches/upgrades until 2012. Totally unacceptable attitude from Apple in ignoring disabled customers

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