Very disappointed with Lenovo. Want to contact supervisor.

I ordered Lenovo Ideapad y410p at Dec 1st, 2013 and order information said estimate delivery date will be Dec 15th, 2013 (not shipping date).
and they send order delay email Dec 16th, 2013 which is after estimate delivery date.
How can be this happened? Even they can inform me regards to order delay at estimate ship date.
I sell my laptop at their estimate delivery date and I couldn`t work because they inform it very lately.
So I was contact Lenovo and they said they will give me concession for 5% credit back to my account after delivery.
Finally, I got new laptop at Jan 20th and I was asking them to concession, then wait. but it didn`t get for a week and I ask it again.
Then, can you believe it? I repeated it 3 times but I still didn`t get it yet.
the chat assistance said 'I don`t know why, but it didn`t processed and I can`t find record.'
At now, I feel they don`t want to give my concession. Of course, I already pay for order and they don`t have to do anything.
I`m fully satisfying with my new laptop and concession is just 5% and I don`t have to get it. however I can`t believe how can this happened.
Very disappointed with the service of Lenovo.
If anyone know how can I contact supervisor, let me know.

dhdhxk,
I think the best course is to recontact sales and see what can be done - they should be able to help with your escalation. If you have tried this and have had no luck, please send me your details including order number via a private message and I'll try to arrange further help for you.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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Very Disappointed with Lenovo Products & Support

After spending times during the holidays researching the new laptop, I found out that T400 would be really powerful and slick and I was excited placing an order and could not wait to receive it. Today, I received the product. It was delivered couple days earlier than the dellivery date. So far perfect!
After having dinner, I jumped in the work - opened up the package and put the battery and plug the power on. Here is what I've been waiting for. Hit the power on!
The system ran very quietly - greatly, then the system is setting up the VIsta Business OS.
Than PING!!! 'Install Windows - can not complete installation. Restart the installation' error message displayed!
Can't be! Next thing I know I spent 0/5 hours recyclying the power and the error message was still in the loop. Got no where!
I called support for help. The first guy asked me to hit F11 to go to recovery OS. Tried that - the system had problem recovering the OS. It gave me an error about Windows recovery proble. The support guy told me that I need to go online to register my product, so my warranty is activated and then call back the Lenovo support to ask for System Recovery discs. DId that and called back.
The second support guy was on the call and tried to give me some help. Didn't go anywhere. He said he'd transfer me to talk to T400 support people. Sound good!
I was on the phone for 1/2 hrs with the third guy trying to ask me to hit all those F8, F11 key for system recovery. At this point, my head was all of steam and ran out of patience. I asked him if he knows what he's talking about. He counter-argued with me and blamed on me for not following the process. He finally came back to me to go to Lenovo website to find instruction how to create my own system recovery discs. I followed his direction and go the the website he recommended. After reading the instruction, the assumption is that you must be in Lenovo thinkpad and in Windows Vista to create the recovery disc. This is typical to all Vista OS. Struck out for the third time for the lousy support.
I decided to call back for the last time. Talked to the fourth support guy. He read the case and asked me to go online and register and call back to ask for the System recovery discs. That's it for me. I told him that I had enough of the BS. I've decided not to tolerate this scrappy support and pack this brand new T400 which I now believe it was the worst laptop I've ever bought. I could buy a no brand name laptop and it worked even better and I don't have to talk to these kinda support people.
What a nightmare! No more Lenovo! I'm sharing a real life experience with highly overated brand name Lenovo! It's off my list for now.
Jeff

OK. Thing just got worse and worse which I'm now convinced that Lenovo organization is far below inferior.
In the last couple days, I've placed multiple calls to the RMA dept. and dealt with 4 different analysts trying to have the MFG defected T400 RMAed back to Lenovo with full refunds. These analysts advised me that I had to pay 15% restocking fee or I had to order the new laptop for exchange. I told that I do not feel obligated to pay for the restocking fee since this is a MFG defected brand new laptop; otherwise, this would be a good but scammy business model that Lenovo is running. These guys stuck with their policy, so I asked to speak with the supervisor/manager on duty to have this matter resolved. I've already requested three times couple days ago and have not heard back from them.
I kept calling them back. The last analyst I spoke to with the name Akshatha Rxxxxxxx (x. 17xxx) based in India tried to asked me with same old questions from the previous analysts (one of them is Ahmed Sxxxx - x17xxx) which I declined to go through the same scripted interview. I told this lady that I was just simply wanting to speak with the supervivor or manager on duty to have the matter resolved ASAP. She told me that I had to answer her questions, otherwise, she will not help me with my request. I then just told her to end the call and file a formal complaint with Lenovo. She said you do so. So that is what I have to go through.
I can't imagine Lenovo's customer service stands at this inferior level. Rightnow, I'm getting a brand new laptop that doesn't work and have to deal with these kinds of service flows. Where does Lenovo stand at the customer's voice?
I'll definitely file a formal complaint and raise this matter publicly. I'll keep you posted...
Jeff
Modertor Note; Full names and contact details from Lenovo employees edited as per forum rules.
Message Edited by andyP on 01-10-2009 12:09 AM

TS1538 Hi technical support Team of Apple I am sorry but this time I am very disappointed with IPhone and IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore my Phone for sell Because I want to by IPhone 64 Gold but unfortunately

Hi technical support Team of Apple I am sorry but this time I am very disappointed with IPhone and IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore my Phone for sell Because I want to by IPhone 64 Gold but unfortunately    both phone stuck on recovery mode with error 1, and 3
I got Error 3 on IPhone 5 and error 1 In IPhone 5s , I did lot of try as I can my level best , like Update iTunes, stop all security, change cable even change computer format my laptop and install everything fresh in window   I did try to with Mac of my friend,
Change Internet connections try with DFU mode, Make DFU file Also with redsnow   everything I did
Whatever on internet information like go to cmd and run as administrator to make change hosts file
Like ipconfig/flushdns everything everything what I can…. but I dint get good results and good information about this error
Somebody told me this is hardware problem, I make change my battery and charging connector too.
I don’t know what to do next.. because I don’t leave any experiment on my stuck phone..
Note : one is big issue that apple support team is also and giving good answer
I am in Saudi Arabia so I don’t have any nearest store of Apple.. even Saudi Is Big Consumer of IPhone
Its Really Bad its big Loss of Money I can’t afford more , Now will not Buy Any IPhone in future if I don’t get solution..
Thank You..

What the **** is this taht you will not provide any service due to just a bit jailbreak..
we are not much tecnical person.. and mostly consumer dont have good idea about Jailbreak. make your device much better secure from hacker and jailbreak please we cant afford much money please give me any solution i ll not do jailbreak again please

Very Disappointing With BT Lack Of Support !!!

Hello Everyone
I would like to know how long a reported line fault takes BT to send out an engineer? As at the present time i have no dialling tone on my phone line to which i have now been unable to use my phone for over 14 days. As my phone connection is not working properly this is also restricting my broadband (ADSL 2 Up To 24mb ) Connection down to just 23kb/s which it now struggles to load most webpages. This is the third time i have had my phone line go dead in the last 24 months but have never waited this long for an engineer to come out !! I'm very disappointed with BT Lack Of Customer Support !! And i have already contacted your support team through your online email service as i'm unable to make any phone calls (Including 999 Emergency Calls If Needed) due to the problem. And so far nothing has been done by BT to solve this problem !!

Thank you for your reply. My connection is so bad i'm unable to get the webpage of your link to load so i cannot use the page to submit the problem !! It has taken me a number of days just to get this page to load & i supposed to be on super fast ADSL 2 this is a joke i'm not even getting the old 56k dial up speed !! My phone has today just reconnected it'self with a dialing tone It is now extremely crackly you can bearly hear the person that calls which states BT has done nothing to fix the fault again I have already contacted them 3 times already I will try phoning them again tomorrow & this will be there last chance before i either close the account & go with a mobile phone service package or transfer my BT account to a different phone provider to see if someone else out there in the UK can actually send out an engineer to fix the fault !! I have never recieved such poor service ever before so if i have no choice but to leave BT then i will NEVER return in the future !!

Very disappointed with constant updates

My Arch was working for me very well last fall I need the Aug 07 core disk with the Aug 07 core packages because floppy won't install and some other things that are messed up I'm at a point where I'm not even using Arch right now and I really need to get moving on video game development with open gl.

carlocci - ROFL
krazybastid - if you want to get help, please describe specific problems you are experiencing in as much detail as you can. If all you want is the 2007.08 "Don't Panic" ISO, you should really change the topic of this thread.
And finally - if you truly are "Very disappointed with constant updates", perhaps you should consider using a distro with a regular release schedule. Arch is a rolling release distro, therefore there are constant updates.

The Bluetooth low energy protocol is not backward compatible with classic Bluetooth protocol. My iPhone 4s can not find my sonny in-dash player. However my iPhone 3GS does it. Very disappointed with this. Any idea how it can be fixed???

The Bluetooth low energy protocol is not backward compatible with classic Bluetooth protocol.
My iPhone 4s can not find my sonny in-dash player. However my iPhone 3GS does it. Very disappointed with this.
Any idea how it can be fixed??????

Hello,
You are correct, Blue tooth low engergy, BTLE.(only) devices are not backward compatible with Classic bluetooth and cannot connect.
However the Apple 4S and above have Bluetooth 4.0 support.. Hardware wise it has bothClassic Bluetooth, like the 3GS, as well as Bluetooth Low Energy. There is no good reason why your 4s cannot communicate to your Sony in-dash player using the Classic bluetooth that resides in the 4S.
I know that this does not answer the why it does not work, but it should work. Do you have to somehow re-pair the new phone up to the player? Not knowing the model of the Sony it is hard to investigate.
And I hate to ask but are you sure that the Bluetooth radio is on in the phone?
JT

I am very disappointed with iTunes. I have 1200 songs and I can't play them. I try to play them and before one song finish a song starts playing. This then results in hearing two songs at the same time. I will like to know if you can fix this. I feel li

I am very disappointed with iTunes. I have 1200 songs and I can’t play them. I try to play them and before one song finisha song starts playing. This then results in hearing two songs at the same time.I will like to know if you can fix this. I feel like listening with the iTunesplayer is useless.

I don't know man I too hope apple will do something this new I-tunes blow my top lost my whole tune!!!

Please, the battery of my mac air does not last more than two hours, it's been over 30 days I sent for technical assistance and nothing! I am very disappointed with the mac air, I had a very different expectation of apples products!!

Please, the battery of my mac air does not last more than two hours, it's been over 30 days I sent for technical assistance and nothing! I am very disappointed with the mac air, I had a very different expectation of apples products!!!

Maybe the problem is not your MB Air......
Try these:
Make sure bluetooth is turned off if you're not using it.
Set your screen brightness to 4 bars.
See what's loading in your login items. Delete the ones you don't need.
Open Activity Monitor - under All Processes see what's using most of your CPU's resources.
Highlight the ones with the highest %CPU and hit quit process.
Remember that when Apple says that your battery should last 7 hours, they tested it just browsing the web and not have anything open in the background and screen is set at 50% brightness.

After installing iOS6, my Maps are not working at all, anything i search it says "result not found" even after placing a pin and selecting "Direction to here" i get the same result not found. Very disappointed with the new iOS

After installing iOS6, my Maps are not working at all, anything i search it says "result not found" even after placing a pin and selecting "Direction to here" i get the same result not found. Very disappointed with the new iOS.

Have you run it in a debugger? That will show you exactly what is happening and why.

Very disappointed with iWeb 11!

Very disappointed with iWeb, not all browsers correctly show website/s unless you have superior code skills and knowledge, then what's the point of iWeb, I thought it was suppose to be easy to use and upload your new site??? Various browsers form Firefox and Internet Explorer have viewing issues.
When will Apple correct this problem?

Michael from Bexhill on Sea wrote:
...I will now have to redesign the whole site in Dreamweaver.
Michael ~ Welcome to the Support Communities. Dreamweaver isn't the only alternative — consider Sandvox Pro or Weebly or Freeway and more.

HT203254 Very disappointed with Mac.

Very disappointed with Mac. My computer was recalled and was not notified about the recall and now Mac can't replace my MBP Logic board and can seem to do anything about it. Very disappointed.

Apple Customer Relations - 1-800-767-2275
United States 1-800-275-2273
iPhone 1-800-MY-IPHONE  (1-800-694-7466)
Education Customers Support: 1-800-800-2775 Sales: 1-800-780-5009
Enterprise 1-866-752-7753
Hearing or vision impaired 1-877-204-3930

I do not what tech. is lacking in iphone 4 that prevents it to be able to support turn by turn navi. I do not see any difference btw 4 and 4s and yet 4S can support turn by turn. very disappointed with apple and i will not purchase iphone5.

I do not know what tech. s lacking in iphone 4 that prevents it to be able to use turn by turn navi. I do not see any difference between 4 vs 4S and yet 4S is able to support it. I am very disappointed with apple as i was when 4S was released. I will not purchase iphone5 becuase i think its nowhere near what apple calls it "perfect". there are plenty of other phone around. Lumia 920 for example is a much better phone. Just disappointed with apple...

http://www.apple.com/ios/whats-new/
the fine print in the map section states that turn by turn is only available for 4S and up.

Very disappointed with Apple! ...about my power adapter!

Hi,
My power adapter of my MacBook PRO failed 10 days ago. I went to the only Apple shop in the town and tried to buy one (Monday)... they told me that do not have it! They had all of that junk... but not a power adapter for my MacBook PRO 17 inch...
They told me that they will be getting some on Friday... I waited for 5 days... When I went to the shop on Friday... they told me that they did not get any... What?!
After spending 5 days without power... borrowing different adapters from my friends... I called a service point and managed to order one single power adapter after a 15 minute phone call... the adapter will be here on Thursday?!
11 days... without power... I am very disappointed in Apple... I have been using apple products for a long time... I did not know that they are that bad in any kind of support...
In my class... 4 people bought brand new MacBook PRO laptops in 6 months... Apple is growing... But I am very very disappointed...
I want to send an e-mail about this issue to a customer support service or something like that... What should I do... Could you please help me?
Thanks.

Why didn't you just call the apple customer service. I would've done that the first day. Why do people insist on complaining about something they could easily fix with common sense and one phone call.
Not to mention they are bond to be out of things like that since the demand for 15-17" Pro's are so much higher than that of the 13".

VERY disappointed with FIOS all around.

I have constant issues with my TV, and on multiple boxes. I get pictures freezing, boxes resetting on their own, and messages "This channel is unavailable now" WAY too often. I never had that issue with Comcast. I have already had 2 boxes replaced and the issues still occur daily. ESPN is the worst, all the ESPN channels lock up almost every day now. I am sick and tired of this happening.
Also, I try to call support, but you guys make it very very hard to get a human contact on the phone without jumping through hoops. All the reviews say FIOS service is the best, but I really have found it difficult to get ahold of a person and they are not too helpful.
Unfortunately I cannot dump FIOS until May because I refuse to pay you guys a penalty for cancelling, even though the service is below my expectations for the $$ I am paying.

PSUGOLD wrote:
I have constant issues with my TV, and on multiple boxes. I get pictures freezing, boxes resetting on their own, and messages "This channel is unavailable now" WAY too often. I never had that issue with Comcast. I have already had 2 boxes replaced and the issues still occur daily. ESPN is the worst, all the ESPN channels lock up almost every day now. I am sick and tired of this happening.
Also, I try to call support, but you guys make it very very hard to get a human contact on the phone without jumping through hoops. All the reviews say FIOS service is the best, but I really have found it difficult to get ahold of a person and they are not too helpful.
Unfortunately I cannot dump FIOS until May because I refuse to pay you guys a penalty for cancelling, even though the service is below my expectations for the $$ I am paying.
This is a peer-to-peer forum, so refering to "you guys" isn't going to help much.
When your STBs were replaced, did they just send them to you or was a technician out to inverstigate? If you've never had a technician visit, the symptoms you described are sometimes resolved by checking and reseating all coax connnectors between the ONT and each STB, including splitter. Sometimes these issues are also caused by a splitter that has gone bad.

I am very disappointed with Windows 7 drivers.

Hello. I'm just another Creative sound card owner and I must say I really love it. My card is a Sound Blaster Audigy SE and well, it's an amazing card. I've been using Windows XP for a long time since I refused to switch to Vista (I hate Vista with a passion). Then I moved to Windows 7 and to my disappoint, I find that three of the features I use the most are missing in this version of Windows:
) Equalizer.
2) Bass redirection.
3) The "What U Hear" control.
I tried installing the latest drivers, even the beta ones and no luck. I could manage to get the first two working with unofficial drivers, but What U Hear is still missing. What can I do?
Thanks in advance.

yes dear.. i am disappointed too as like a expert.. i think creative very expert music and sound card system but i very disappointed !! in win7 Audigy Value driver not have BASS CONTROL .. or not nice EAX menu .. and very bad control panel..!!!!! WE PAYED MANY MONEY TO CREATIVE BUT WE ARE DISAPPOOINT IN WIN 7 DRIVERS not on ly creative drivers , very bad win7 all drivers .. most creative and NVIDIA drivers.. i think creative programmer not expert and not have image mind.. opr make fun with us .. i think we must wait new versiion or we move other mu?sic systems .. example logitech .. i dont know... thanks for read ..

Very disappointed with Lenovo. Want to contact supervisor.

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