Very Disappointed with the samsung illusion

I was told by Tech support that I can not talk and surf at the same time, which I have a smart phone....I thought. But its funny that when I had my old fashion flip phone I was able to download pictures, browse, send and received MMS, and talk all the same time,and never had drop calls but upgraded to a smartphone.....WOW! I cant talk and surf....are you freaking serious, cant video chat, downloaded a 30KB picture took 1 hour which of course used almost all my data, always have drop calls. Costumer service arent helpful either, called 3 times back to back, got different answers to how much data was left over, Im on a 500KB plan but added 1G then couple days later added 3G. So when I was told that I didnt have any data left now what is the freaking excuse. Not happy at all with verzion

The basic phone used the same 1xRTT network as the voice calls used.

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