Very fustrating. Can someone please help?

I am unable to open Itunes or quicktime on my computer. When I click on it the little hour glass shows (Itunes does not show up in the task manager though when I am trying to open the program) and then I get an error message "Itunes has encountered a problem and needs to close. We are sorry for any inconvenience" I have tryed uninstalling and reinstalling several times. Can someone please tell me what I'm doing wrong?

Okay so I would like to thank all the people who viewed my post but couldn't offer any help. I fixed the problem on my own. For those of you who have the same problem I did. Here is how I did it.
1) Go into Add/Remove programs and remove the apple programs. There should be two of them. Then remove Bonjour. Then remove quicktime. Then remove Itunes.
2) Go into Program files and delete the above mentioned files.
3) Go to the start menu and hit search and search for quicktime and itunes. Delete whatever files come up in the search window.
4) Download quicktime separately from itunes
5) Then download itunes.
And it works now. Or it should. Mine did.

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(73609)

Very fustrating. Can someone please help?

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