Very light print with LaserJet Pro CM1415

Core issue: Almost invisible printing
Product: LaserJet Pro CM1415fnw
OS: Windows 8.1 64-bit (same issue with Windows 7 and Windows Vista Ultimate - all 64-bit)
Replaced all 4 cartridges with brand hew HP cartridges even though old HP ones were not depleated.
Updated all drivers and printer firmware to most current versions.
Ran all HP diagnostics and troubleshooting including cleaning (twice).
Tried adjusting print desity to darker -- no effect at all.
Total pages printed since it was new - 2222
Even tried printing black only with no effect.
Supply status shows all cartidges registered and 100% full.
I read the other forum messages on the same printer and subject and it appears that the problem is very common, and I never was able to find a solution that worked.
This appears to be a problem with the printer itself -- possibly some sort of internal defect. Amusing that it seems to have happened about coincidental with expiration of warranty.
Is there a solution?

Hi @TereP,
I see that you are having issues with the print being very light. You already replaced the toners with Genuine HP Toners and still have the same results. I would really like to be able to help you resolve this issue today.
It may be a issue with the fuser or another hardware issue causing this.
I have provided some steps to see if we can determine what the issue is.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Run a cleaning and calibrate the printer:
On the printer touch the Setup icon, System Setup, Print Quality menu, and select the Color Calibration item.
Select the Calibrate Now option.
Then go to the Setup icon, Service Menu, Cleaning Page.
Print a Diagnostics Page to see if it is a hardware or software issue.
Go to Setup, Reports, Diagnostics Page.
Here is a picture of the Diagnostics Page.
Let me know if there are any issues with the colors printed, the alignment of the L's at the bottom corners of the page and if there are any smudges or blots on the page.
Print the Print Quality Page, it will help determine which toners are causing this issue.
1. On the product control panel, open the Reports menu.
2. Select the Print Quality Page item to print it.
● If dots or streaks appear in only one of the groups, replace the print cartridge that correlates with
that group.
● If dots appear in more than one group, print a cleaning page. If this does not solve the problem,
determine if the dots are always the same color; for example, if magenta dots appear in all five
color bands. If the dots are all the same color, replace that print cartridge.
I have provided a document to go through the steps to see if this will help resolve this issue.
Resolving Print Quality Issues.
The diagnostics and the print quality page will help with determining this issue.
Let me know the results please. You may include a screen shot if you like. Visual is always better for determining the issue.
How is the printer connected? (USB/Ethernet/Wireless)
If you appreciate my efforts, please click the Thumbs up button below.
Thank You. I look forward to hearing from you.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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