Very low sound volume on Portege R500

The sound volume on my R500 (R500-11c to be exact) is ridiculously low. Only with volume maxed out (100) and using headphones do I hear anything at all, and even then it's way too low to be useful. I can just make out the test sounds in the left and then right earphone when using the test sound found at Control Panel -> Sound -> Speakers (there are no Headphones to be selected) -> Properties -> Advanced -> Test. Unplugging the headphones I hear nothing from the speakers, due to the (very low) sounds made by the fan and HDD. Playing music (with headphones) I can just make out that sounds are being produced, but I can't even make out what is playing.
I've tested the things mentioned in the "Satellite 5105-S901 Sound is very low (even on max volume) using supplied Toshiba driver" thread with no success (including Loudness Equalization).
I'm running Vista Business 32bit, and have tried the driver_audio_realtek26117B.exe, driver_audio_realtek_TC00157600B.exe, and Vista_Win7_R243_x86.exe driver files, and also used the util_mute_off_25847B.exe utility.
Enabling mute makes the already faint sounds go completely silent, so I don't think it's a mute issue.
Jack detection does work, I can see that in the Realtek HD Audio Manager program. Using that program's sound test (Speaker Configuration) I have to go to a completely silent room, and even then I only hear something in the right earphone. (I think; it's so darn low I could be imagining I hear it.)
Decreasing the sound volume slider from 100 does make the almost inaudible sound even harder to even notice, and at around 45 it is no longer audible even in a quiet room with headphones.
So it seems that I somehow need to reset the audio chip to "normal" level. Or it is broken and can't output anything more audible.
Does anyone have any ideas what I can try next? I can boot to XP or Linux if anyone has any ideas on how to get sound there, just to get started. (They're silent as well, I haven't done as extensive testing under those as under Vista.)

Hello, and thanks for answering.
Yes, I have tried increasing the volume in control panel -> Realtek HD audio manager. No success.
I have used a bunch of different drivers, both from toshiba's website and realtek's.
Recently did a fresh XP install on another hard drive (don't have Vista install media), tried both 5.10.0.5869 and 5.10.0.6066 drivers (5.10.0.6066 is from march 13, 2010), sound still as low no matter what I do.
Did the really desperate thing: bought a new (used) sound module on ebay ("Toshiba Portege R500 (PPR50E-00L048EN) USB jack" on ebay.co.uk), but it has the same problem as the original one.
A hardware problem... well maybe, I was thinking perhaps the sound module doesn't get enough power from the motherboard, but since there is some sound (although very low), the USB jack on the module works, the headphone/mic jack detection works, and the diagnostics found in the Control Panel all say that the device is working OK, I don't think it's a hardware problem.
I'm guessing there is a problem with the drivers initializing the sound to a ridiculously low setting, and increasing the volume level to 100 makes it go up to a level equal to perhaps 2 in a regular system. That should be solved by a fresh install, but it isn't.
Perhaps the BIOS messes up the sound? But re-flashing the BIOS doesn't help...
Anyone got any other ideas?
I've googled and found people having problems with low sound volume on other laptops using the ALC262 chip, but no general solution.

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This question was solved.
View Solution.

Dear Customer,
Welcome to HP Support Forum and we are glad to assist you.
It looks like you are having difficulties with regards to the volume of the Table [HP Slate 10]
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How does your Slate perform with just audio files using the Play Music app? And, have you tried playing a movie trailer from Google Play? Just tap on a movie title and play the trailer by tapping on the > arrow.
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I work on behalf of HP

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[SOLVED] Very low sound level after installing kernel26-2.6.30

I can't see this issue anywhere, so I'm sorry if I duplicate it here.
Since the upgrade to 2.6.30, the sound on my desktop system (VIA P4M890) is very low. (I also have a Thinkpad with an Intel GM45 chipset, and this is working like a charm.)
I'm using a very simple ALSA configuration. There is sound, but it is just almost inaudible. I've set the highest possible level in alsamixer and when I turn up the volume to the maximum, I can hear sound. But it is very weak and not very clear. It's not related to hardware failure: rolling back to 2.6.29 fixes the problem.
Did anyone detect the same issue?
Last edited by quickfished (2011-04-05 05:52:49)

quickfished wrote:
fukawi2 wrote:I had a similar problem, but then found there was a new channel in alsamixer for "Speaker" which needed to be turned up...
Alright mate, thanks. Let me try that.
In fact, I didn't have that new channel, but I set the VIA DXS mixers to 100% (like described here: http://alsa.opensrc.org/index.php/Via) and now everything is working.
Great!

Very low sound volume on Portege R500

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