Very Low Upload Speed

I wonder if anyone can help, as the BT helpdesk have refused to acknowledge that I have a problem. My BT Infinity Download speed os very good, around 30 mbits/sec. My Upload speed is very very poor, if fluctuates between 0.3 and 0.5 mbits/sec. If I use wireshark to capture the packets used when the BT Wholesale test is running I can see that I have a high packet loss rate for outgoing packets. So something is wrong. I remotely control the PC in my office from my home PC and the performance of this is definitely a lot poorer than it was recently. Kids have also complained about Itunes and stuff. Loss of packets on the outgoing link will damage download performance as the TCP ACKs are not getting back to teh data sender. Any advice on howe I can get BT to accept I have some kind of fault and do something about it? Their recommendation was that I get Business Broadband!!!!

Hi coullyhomeip
I am sorry you are having trouble with your broadband. We can not guarantee upload but I will be happy to have a look at this for you and see what we can do.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Very low upload speed on Skype?

I had low download and upload speed on Skype for a while. I have fixed the download speed by resetting the settings. My upload speed is still very low. A speed test says I have 18 mbps download and 5 mbps upload. My download speed went from about 5 kbps to 150 kbps after the reset. My upload speed, however has stayed at about 5 kbps. Please help me.

Yes, that doesn't look good.
What is the estimate for your line given bt the DSL checker? www.dslchecker.bt.com
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Very low Upload Speed. How can I increase this?

Hi there, new to the forums with my post.
I'm a frequent online gamer and have the Bt unlimited package as a result. However over the past month I've been experiencing high latency spikes or just high latency in general upward of 1000ms. Naturally this makes any form of gaming impossible. During this past month I've conducted many speed tests and only recently discovered that my upload speeds are ridiculously low, ranging from 0.02mbps to a maximum of 0.06mbps. I believe this is what is causing my lag issues.
My question is. What can I do to resolve this and raise my upload speed to an acceptable standard?
ADSL line status
Connection information
Line state
Connected
Connection time
2 days, 7:33:35
Downstream
4,544 Kbps
Upstream
77 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
10.9 dB / 9.0 dB
Line attenuation (Down/Up)
46.0 dB / 31.6 dB
Output power (Down/Up)
0.0 dBm / 12.6 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
2426 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
1945

Ok, heres the latest. Been on the phone to BT for the past few days. Theyve done various line tests/resets and have recently sent us a new homehub3. However our problem is now worse? Heres the latest speedtest.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
1.11 Mbps
0 Kbps
4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.11 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 4.01 Mbps
2. Upstream Test: -provides background information.
Upload Speed
44 Kbps
0 Kbps
832 Kbps
Max Achievable Speed
Upload speed achieved during the test was - 44Kbps
Additional Information:
Upstream Rate IP profile on your line is - 832 Kbps
Also, when I use www.speedtester.net it thinks i'm in gloucester when i live in south west scotland. Think this may have something to it?

Very low upload speed or long response times

Hi,
Just connected my Airport Extreme. Unfortunately, the upload speed appears to be extremely slow. Checking my connection using Speedtest.net reveals that it takes very long for my workstation to connect to the Speedtest server via my APExt, before it starts uploading the testpackage. I've also tested the performance of my ADSL connection by directly plugging a workstation into the DSL modem and retesting the connection via Speedtest.net. This shows a normal response between the client and the server.
How do I further diagnose this problem? I didn't have this problem before a replaced my Sitecom wireless router with the Airport Extreme.
Thanks,
J

And all that took was a firmware upgrade to version 7.6

Very low upload speeds for several weeks

I am long time FIOS user. Love it.
I have been seeing reasonable good 30MB download speeds, but the upload whch should in in the 15MB
range has been at 2 to 2.5 for several weeks.DNS also seems spotty, sometimes good, somestimes bad.
I have done the following
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In general, you probably need to optimize
But try to do the following, and send us the info so we can pour over it
Test on a hardwired machine only
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After Results are displayed you will get a message at the bottom that will display your results. cut and paste them here.

Very slow upload speed via infinity 2 (business) u...

Very slow upload speed via infinity 2 (business) unlimited after phone line fix (street cabinet) ?
Had my line fixed today by engineer (no dial tone).
Download rate near normal but upload = 0.73Mbps!?
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Just seems very low considered the line is now operational again.

48Hrs+ on from residential line reconnection my business infinity 2 broadband upload speed is now approaching normal speed levels.
What a 10 days that was all because some ass disturbed the cabling in the street cabinet!
Yes I'm aware I have business broadband and am talking about it in a residential based forum, but my actual phone line is still residential that it is supplied over and the business broadband product is much the same animal as that supplied to residential customers i.e. Infinity 2 Unlimited. Only the mail and option of static i.p. appear different - that is all.
Jeez.

Very slow upload speeds and packet loss

I have the exact same issue as the following threads.
https://community.bt.com/t5/BT-Infinity-Speed-Connection/Very-bad-connection-Packet-Loss-very-low-up...
https://community.bt.com/t5/BT-Infinity-Speed-Connection/extremely-low-upload-speeds-and-high-latenc...
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FAQ
1. Best Effort Test: -provides background information.
Download Speed
37.88 Mbps
0 Mbps
38.71 Mbps
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Download speedachieved during the test was - 37.88 Mbps
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Additional Information:
IP Profile for your line is - 38.71 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.31 Mbps
0 Mbps
10 Mbps
Max Achievable Speed
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Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps

TS3899 Upgrade to ios6 got the following problems in my ipad2 . Very low download speed. Can not open my apple mail in my iPad.

Upgrade to iOS 6 encountered the following problems in my ipad2.
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Have tried your suggestion of toggling but unfortunately that has not solved the problem - but many thanks for the suggestion.
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Sailorfrank

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The Internet is the only way to synchronize Lightroom and Lightroom Mobile. It's unfortunate that you have a slow Internet connection.

My Verizon iPhone 5 has very slow upload speeds that causes my apps to time out. Is anyone else experiencing this? It only happens on 4g.

My Verizon iPhone 5 has very slow upload speeds that causes my apps to time out. Is anyone else experiencing this? It only happens on 4g.

Then Restore your iPhone Firmware with iTunes on computer. See if better. If not, talk to Verizon and see if they know of the problem and if there is a fix. If not, then make Genius reservation and take iPhone to Apple for resolution under Warranty.

PS3 low upload speed

We were connected to a BT infinity package that told us we would be getting 38meg dowload and 8meg upload. These speeds are being delivered fine when i use a 20m cat6 cable to laptop computers (38 download and near 6 upload according to speed checks) but they seem to drop significantly when the cable is attached to my ps3. When no other devices are active on the network the ps3's own connection tester is showing around 22meg download and only around 2 up and if any other devices are on the network then the upload can drop to below 1 meg.
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You'll get a good idea of your download speed tomorrow when the "escalation" map pack is available...my girl-friend has infinity and the "first strike" pack took about 10 mins....personally, iI would beleive the upstream from your router stats or a btspeedtester.com result...ignore the ps3's info...remember, its a game console...not a computer...

E1200 very slow upload speeds

We just got an e1200 v2 router to replace one that died, and upload speeds are very, very slow. I've tried alot of potential fixes already, without success. Some help would really be appreciated. Thank you very much! (Details below.)
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Router Configuration: Newest firmware (2.0.05), upnp disabled
Wireless: Network Mode = Mixed, WPA Personal, Channel 11 (tried 1 and 6 also)
Other Steps Taken: reset the router, modem, tried adjusting MTU (in increments) down to 1430

You’ve mentioned that upload speed are slow through the router but not if directly cabled. Did you mean to say the upload speed is ok if you are directly cabled to the router or through the modem? How about try disabling WMM under Applications & Gaming > QoS. Check then if there will be an improvement with the upload speed.

Very very slow upload speeds (25/25 service)

I've had FiOS with 25/25 service for some time now, but for the past month or so, the upload speeds have been painfully slow. I ran the Verizon speed test and ended up with sub-1.0 upload speeds, and that's if the upload test completes at all. It starts out reasonably , then seems to stall and eventually dies. As others have reported in earlier threads, other speed tests (Speakeasy and the Java-based Verizon test ,when I could find it) reported better speeds, but nothing close to 25 up (This seems to be common in other reports of slow speed I saw here.). Download speeds are fine, around 31 when I run it wired.
Before people tell me it's my PC, this occurs with my Android phone as well (it timed out trying to email a video), AND with my Sling Solo box (lets me watch TV remotely), which is where I originally noticed the problem - it starts out OK and then times out.
I had been going back and forth with the VerizonSupport person on Twitter and they weren't able to resolve it (they did reset the ONT at one point, I think - wasn't home so I cannot confirm). I called customer service last Thursday and they sent me a new router, but that did not fix the problem.
What's my next step here? What could be causing this? Could it be in the "line"? The ONT? Are there any tests I can run myself other than the speed test? And why do some speed tests run fine but the Verizon one does not?
I can post screen shots of the speed test later if necessary.
Solved!
Go to Solution.

So, after getting a new router and finding that did not fix my prob;lem, and being told that they ran a speed test to my ONT from their end and that it was good (so the problem was likely my wiring), my problem went away (back to 31/27 on 25/25 service). The week before I noticed that it had fixed itself, I stopped to talk to a Verizon repair guy who was on my street fixing someone else's service. The repair guy said that my neighbor claimed that his service was dropping, but the repair guy said he could not find anything and ended up replacing the ONT. He had no idea what my problem was but maybe after I left he figured something out related to the two problems and fixed it. Very strange, but I am very pleased that it's fixed. I had the Verizon Support guys on Twitter look up my neighbor's problem ticket to see if there was something in there to saw what they did, but all they saw was the ONT replacement.
I wish I could say what solved the problem since I know there are other people who have had this problem in the past. I hate it when problems "fix themselves".

Fast download but (very) slow upload speed

I know that typically upload speeds are slower than download from most ISP in the US, but I have been doing tests the past few weeks on 3 different Mac's (and iPhone/iPad) and while my download speed is good (between 20 and 30 mbps, my upload speed never really gets past 1mpbs (.95 is about average).
Are there any settings on my Airport Express settings that I can change or look at? I'm running the latest Lion on two pretty new machines and Snow Leopard on an older iMac that we have, all with very simiar results.
Thanks.

One area to try is to change the default (Automatic) setting for the Ethernet WAN Port in the AirPort Utility.
I would suggest trying 1000 Mbps/Full Duplex, and then, 100 Mbps/Full Duplex to see which gives you better results.

VERY SLOW UPLOAD SPEED??? PLEASE, PLEASE HELP MODE...

Have recently moved back to BT from Talk Talk. Average speeds with talktalk were: 2800kbps down and around 400kbps up. This is what I am getting now!!!!!
Line state
Connected
Connection time
0 days, 0:34:10
Downstream
1,472 Kbps
Upstream
64 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
11.6 dB / 5.0 dB
Line attenuation (Down/Up)
63.5 dB / 31.5 dB
Output power (Down/Up)
16.5 dBm / 12.8 dBm
Loss of Framing (Local)
12
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
45 / 15
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 7
Error Seconds (Local)
1
These speeds, coupled with a ping time of around 300ms has made my broadband worse than useless!!! The Kids are driving me mad as Xbox live and Call of Duty online is just a mere pipe dream the way it is at the moment
Never thought I would say this, but why did I leave talktalk????
What can I do???? Nothing has changed with my internal wiring and all I have done is change the talktalk router for the home hub.

Hi Martsamps,
20Meg ADSL2+'s Upload speed is rate adaptive unlike the old 8Meg ADSL connections (Which are capped at 448kbps). Looking at your line attenuation, it looks like it won't get any better im afraid. Hopefully someone can confirm this. It could be that the homehub isn't as good on your line as your old TalkTalk router (It's been known to happen).
Cheers
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Very Low Upload Speed

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