Very Low Volume on Phone Calls - Can barely hear the other person

Just picked up my iPhone 4 at the Apple Store. Tried to make a phone call the the call volume is so low I can barely hear the other person calling.
The speaker volume is not much better. The other person can hear me fine and says the sound is great.
The volume dots are all the way up.
The settings sound voulme under ringer is all the way up.
ipod volume lock is not activated.
Any other settings to check out?

OK now I don't feel like I'm the only one. I've also done a hard reset and still suffer from the same issue.
Since it seems to be the popular question, no the plastic is no longer on my phone.
To call the volume I'm hearing a whisper would be a overstatement. This is a much bigger issue than the antenna. The phone is basically unusable without headphones. Unfortunately I'm not very close to a Apple store to exchange.

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Did you try turning up the volume button on the left side, Also go into your settings>sounds and try to change the volume.

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Hi saintmary82,
If you are having a hard time hearing people through the receiver, take a look at the article below for some suggestions to get it sorted out. Start with cleaning the receiver and making sure your iPhone is up to date. If you continue to have issues, then you may want to contact Apple Support for further assistance.
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
https://support.apple.com/en-us/HT203800
Take it easy,
-Norm G.

I have just purchased my Iphone 4s, and the volume of the sound is very low, I can hardly hear the other person. I have tried the button for higher volume, but there is no change

I have just purcahsed my Iphone 4s, and the volume is very low, I can hardly hear the other person talk. I have tried the botton for higher volume, but it doesn`t work. Can anybody give me an answer to what is wrong?

Did u take out the screen protection?

When making a call I suddenly can't hear the other person but my iphone 4 says it's still connected

Phone is on orange contract and today during calls I can't hear the other person and the phone thinks we are still connected. Help please!

I've got that problem too sometimes. I think it's a mistake in iOS and it will be fixed in another iOS-update

When I make a call, i can't hear the other person, when I get a call, I can hear them and they can't hear me. What's up?

when i make a call, i can't hear the other person but they can hear me. when i get a call, i can hear the caller, but they can't hear me. what's up?

Hello there, Maribelita.
The following Knowledge Base article has some great steps to work on resolving the exact issue you're describing:
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/TS1630
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

Hi I have an iphone 5. When making and receiving calls I can't hear the other person. Has anyone else had this problem?

Hi I have an iphone 5. When making or receiving calls I can't hear the other person? Anyone tell me what is going on?

Try taking a look at this support document to see if the steps there help. If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support

I just bought this iPhone 4S second hand and during incoming and outgoing calls I can't hear the other person talk unless it's on speaker or if I have headphones in. I don't know what to do I've turned up my volume and checked my settings!! Need help

I Just bought a second hand iPhone 4S I am having issues with the hearing during incoming and outgoing calls, I have turned the volume up and checked my settings but I still have trouble hearing the other person speak. It works if it's on speaker or if I have headphones plugged in. I need help desperately!!!!! Any suggestions on what to do???

Hey Itsanaasaunders,
Thanks for the question. I understand that you are experiencing issues hearing sound while on a call (receiver wise, not speakerphone). The following resource provides troubleshooting steps for this symptom:
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
http://support.apple.com/en-us/HT203800
Clear the receiver
The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
Follow these steps, testing after each:
- Make sure nothing is blocking the receiver, such as a case or film.
If you have a new iPhone, remove the plastic film on the front and back of the device.
- Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
- While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
Restart and update
1. Restart your iPhone and test again.
2. If there's still no sound or poor sound quality, update to the latest version of iOS.
Get more help
If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
Thanks,
Matt M.

I can't hear the other person while facetiming on the Imac

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HI,
There have been similar issues with iChat and I will use that as an example first.
In iChat the Mic needs to be On (in the Video menu).
It also needs to be listed in iChat Menu > Preferences > Video section > Microphone Drop down and this needs to match ther Mic set up in System Preferences > Sound > Input.
In addition to this the Mic needs to be "turned up" high enough in the System Preferences to work with the app.
So If you Buddy cannot hear you it is your Problem when it comes to iChat.
If you cannot hear the Buddy it is much more likely that they have not set up the Mic in System Preferences or have the Mic Off in iChat.
Moving to FaceTime you will find a Mic Setting in the Video menu (if you have two or more Mics).
If you do then the System Preferences > Sound > Input and the volume setting there needs to match the choice in the App.
As it is your contact that you cannot hear you need to get them to check their settings first.
As for your end, it will be worthwhile doing a PRAM reset.
Shut down the computer.
Restart it holding down Apple/CMD ( or ⌘)+ALT( ⌥)+P+R Keys until you have heard three Start Up Bongs.
9:06 PM Thursday; June 27, 2013
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

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end is very faint. I'm sure theres some wicked
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the other person can hear you fine, but you can't hear them?
the simplest thing is the volume rocker on the side, while you are on a call make sure your volume is adjusted all the way up.. after that make sure you don't have the plastic covering the speaker
after those try a soft reset by holding the home button and the sleep/wake button until you see the apple logo, if that doesn't work try a restore from itunes.. if you are still having the problem after that it is time to call apple 1-800-myiphone

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Hi, I have a problem.
When i make a call, i can´t hear to the other person, i only hear them so far.
Please, help !!

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Just bought the i Phone 4 and I can't hear the caller, the volume is set to max with the button on the side but it is still to quiet.
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I have the same problem, it is not possible to make a call if the surroundings are not a totally quiet - the volume control of the speaker works well but I hate to make phone calls like this as everyone in the room can overhear the conversation. May be this is a software issue that the regular phone volume control does not work?
Please let me know, if you find a solution.
Michael

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If there's no obstruction in front of the headphone speaker and the volume is pumped up to max, the component may be kaput. So yeah, a trip to the Store will be inevitable.
My boss got an i5 in mid--Jan. Not a week later, her callers started complaining they couldn't hear her. She eventually ended up in the carrier's customer center (no Apple Stores over here), where they gave her a new-from-the-box replacement, no questions asked. You may get lucky too.

Very Low Volume on Phone Calls - Can barely hear the other person

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