Very noisy phone line and always engaged

Hi all,
My phone line has been very very very noisy that it is now impossible to hear someone over the phone.
Since we have a wireless phone, thought I would disconnect all electric appliances around the cordless phone like the TV, WAP, DVD Player but the noise still exists in the extension and also in the master socket.
I bought a corded phone to test it today and the noise still exist and now for some reason when rining my landline number from a mobile it says its engaged and when definitely is not!
I am at a lost here.
I have ran the bt line checker many times and it keeps on saying that it has not got any faults and the fault is after the demarcation point which I think is not.
Can anyone else offer any advice? perhaps how to "reset" the line so it is not engaged anymore, any advice would be good.
AE

angeloedades wrote:
Thanks Somerled.
Im pretty reluctant to report it as a fault since I have been reading some of the posts here and it seems that BT will hunt you down in any way possible for teh £127.99.
I guess I will have to do this carefully to make sure that I have done all my tests.
Is there anything else that I should do before I report it?
Also I can't seem to make any incoming and outgoing calls now!
Thanks for the advice though.
AE
Thats why you need to record the noise your self and as said ask the op to recordd it and to agree that they can hear it plus get afew people to witness the noise
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Similar Messages

Very noisy phone line

It all started about 3 days ago when we had a small power cut, for about 5 seconds. I noticed a very bad crackling noise on the phone . I phoned the help line ( in India or somewhere else) ,he told me to open the main Bt box and connect the phone. I did this and it was sort of better, a very faint noise in the background...but a lot better.
When I put the main box back together the crackling came back. I have an extension which runs up to the office. I have never had a problem like this before. I have checked and re-wired both extension boxes, I have also put in new in-line filters at both ends. The crackling noise is still there. The broadband is working fine, both phones are working ok. I did notice that when I opened the main BT box, the terminals were off colour and the copper connectors were slightly bent. I don't know how old the main box is?
Has anybody and ideas please before I phone BT again and get some answers, or possible a replacement main box.
Thanking anybody.
Solved!
Go to Solution.

Don't rule out a problem with BT's network, even if the problem appears to be within your house.
I've had an open fault on my land-line since the beginning of June - unusable because of noise and lousy broadband reliability.
I've had about 10 OpenReach engineers come out and each one repeats the same tests - and it appears the OpenReach fault management system provides no continuity as not one had any idea of the previous visits. They've variously blamed:
My router
My filter
My ISP (not BT)
My extension wiring (non-existent)
The master socket (replaced)
The line jack (removed)
the pair back to the exchange (swapped)
No fix yet, and this is the first Internet connectivity I've had for 6 days. Last night I discovered that my next door neighbour has exactly the same problems as me. I'd change supplier if OpenReach didn't have a monopoly in my street. Oh, and I'd gladly pay the £99 call-out if they'd fix the fault but they won't even commit to a diagnosis. I now don't admit engineers into my premises without knowing exactly what they intend to do in advance.
I'm paying for a phone service, and separately for broadband and I can't use either. Don't give up!

Yet again, noisy phone line, and broadband slowed ...

We've had this problem a few times now, and are looking for tips on how to get it sorted once and for all. I am convinced that it is caused by a dodgy connection somewhere external to our house, and it seems to happen more frequently in wet weather. We've done all the troubleshooting as recommended by BT, and are happy that it is not our side of the master socket. I have booked an engineer (June 4th - earliest available appointment), but last time I did that, by the time the appointment came around, the fault had rectified itself again (the weather had improved, so presumably things had dried out).
Any suggestions gratefully accepted!

If you are happy everything is ok at the test socket there is nothing else you can do other than wait for the engineers visit
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Crackly phone line and broadband disconnecting

For a month or two i have been having problems with our phone line and broadband connection. The phone line is extremely noisy (interferance) and when you make a call or recieve a call the broadband disconnects. I have tried different filters, routers and wires but no good. I have conducted a quiet line test and the result was i could hear nothing on the line. When i unplug the hub and just have the phone connected to the socket the noise on the phone has gone and their is no problem, connecting the hub make the noise come back. As a result of all this my broadband speeds are very low.
Here is my hub stats and a bt whole sale speed test.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:36:05
Downstream:
6.75 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
19.7 dB / 22.0 dB
Line attenuation (Down/Up):
7.0 dB / 3.0 dB
Output power (Down/Up):
13.9 dBm / 12.2 dBm
FEC Events (Down/Up):
7077 / 0
CRC Events (Down/Up):
12 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
19 / 0
Error Seconds (Local/Remote):
131 / 114
Hide details
Download Speed
0.81 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.81 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :6.91 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
My dsl connection rate can get as high as 7.9 Mbps
Any advice would be helpful thank you
Solved!
Go to Solution.

your drops in connection have at one point reconnected with a far lower speed than normal resulting in the low ip profile. if you stay conencted 24/7 for 3/5 days the profile will correct itself for your current connection speed
I would as john46 suggested connected to test socket with a new filter and see if that helps
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No Phone Line and Broadband Speed at 0.2 - Not hap...

Afternoon,
I ordered the phone, TV, and Broadband with an activation date of the 5th December. I then received a text message to advise that a phone line engineer will visit between 1pm-6pm, I booked half a day off work but no one got in touch.
At about 7pm I checked my phone line and the line was dead.
I then phoned through to see what was happening and the customer service kept putting me through to the wrong teams and from my mobile I was on the phone for just over an hour.
I am not happy that I had to make this phone call from my mobile when the line was meant to be sorted. After speaking to the delivery team, he advised me that an engineer did come but didn't need to come into the property and the phone line should be working.
NO communication about this on the day and after checking this with the engineer he advise he would raise a fault after we went through some tests.
we are now Tuesday the 11th and I have not heard back.
I assume from the fault on the line I am only getting 0.2 download speed on my Internet and the broadband line keep disconnecting and reconnecting again.
As mentioned before being a new BT customer my experience has not been very good at the moment and I hope you can put this right.

The link on my signature, is just a collection of my own help pages, the links below come directly from BT, so you should be able to use them.
You should be able to run a test on your line from this link from the BT website.
Reporting Phone Faults
It does sound like there is one wire disconnected somewhere, as broadband will just about work under those conditions.
It would be best to do a couple of checks yourself, using this BT link, to make sure the problem is not within your own wiring.
Fixing phone faults
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Constant buzz on phone line and broadband disconne...

Where our BT phone line enters our house is under a very damp upstairs window. Every couple of years for the 20 years we have lived at the property, we have to report a fault and an engineer would come and replace the damp parts in the little connection box. Over recent times we have been charged the fee for this. The master socket is further down the cable at the bottom of the stairs and is usually OK.
Can we change where the phone line enters the house? The phone line is useless for phonecalls and is affecting our broadband speed and connectivity. The only other option is to scrap the line rental and get mobile broadband or one that doesn't require a phone line. Why do the engineers never fix the problem long term? We want to change to fibre optic, but the phone line will cause the same problems with this. If we cancelled the phone line and then ordered a new bundle, would we actually get a new phone line into the house, or would they simply reconnect the old, damp one?
Thanks for your help
Solved!
Go to Solution.

As this is a repeat fault, then some special help may be worthwhile to finally fix the issue.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Crackling phone line and broadband disconnecting

I'll try and keep this short as i have no intention of wasting another 4 hours of my life trying to explain how disappointed i've been with my BT Infinity broadband.
I have recently come to the end of my 18 month contract so was looking for a new provider. I have been getting speeds of 10MB for a while, when i should be getting much higher download speeds. My phone line has always crackled badly and whenever i use the home phone the router resets itself.
I made the decision that if BT could rectify any problem with my speeds i would stay with them. I have basically been told that the problem is in my house. There is no problem whatsoever with my phone line so any engineer visit would cost me a fortune.
After using the BT line test/speed test it tells me that the speeds between my home and the phone exchange (0.7 miles away) is just under 10Mbps. Does this mean that there isn't anything wrong with the internal set up of my broadband and if so why did none of the several people i spoke come to this conclusion? I've been paying for the 76Mbps service for 18 Months and not one person at BT has ever offered a solution just the same scripted rubbish that it is me that had the problem. Not only have i spent a fortune on the broadband itself, i also bought new phones on the recommendation of another BT "expert".
Solved!
Go to Solution.

I use the home hub 4. Yes it does have a filter on it and then the phone plugs into that. Tried test socket this morning and still getting crackling on the line.
Exchange IRLAM is served by Cabinet 8
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
51.6
35.6
12.4
7.7
Available
FTTC Range B (Impacted)
43.9
25
12.4
6.1
Available
WBC ADSL 2+
Up to 18
15.5 to 20
Available
WBC ADSL 2+ Annex M
Up to 18
Up to 1
15.5 to 20
Available
ADSL Max
Up to 7
6 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
FTTP on Demand
330
30
Available
Fibre Multicast
Available
Copper Multicast
Available

Crackled phone line and incredibly slow BB connect...

Hi
Im having serious issues with my phone line and BB connection. It has been ongoing for some time, roughly 6-8 weeks. The line becomes crackly with noise becoming so bad at times, you cannot hear the other person on the phone. This usually occurs in bad weather.
The BB line however turns on and off frequently, especially at night time. When it is connected the line is very slow and it takes forever to load anything.
Here is some info on our line.
Line state
Connected
Connection time
0 days, 1:44:14
Downstream
320 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
19.1 dB / 20.0 dB
Line attenuation (Down/Up)
50.0 dB / 29.5 dB
Output power (Down/Up)
14.9 dBm / 12.1 dBm
Is there anything that can be done over the line or must an engineer be needed?

you need to report it to BT Faults on 151 with no mention of broadband in the call
You need to check that the noise is at the test socket to avoid any possible charges
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HT1178 I have BT Infinity at home with the BT modem connected to the phone line and then to a BThub which delivers the wif signal. I have purchased an airport extreme to improve wi fi strength if how do I connect up to hub it states connect modem to WAN o

I have BT Infinity at home with the BT modem connected to the phone line and then to a BThub which delivers the wif signal. I have purchased an airport extreme to improve wi fi strength if how do I connect up to hub it states connect modem to WAN on back of Airport Extreme.
Instructions do not mention connection to BT Hub and the BT modem has only one output which you dicsonnect from Hub and connect to airport extreme leaving. Once you do this Hub has no signal.
How do I rectify
Paul

you can also set up the Airport extreme to extend the wireless by hitting the wireless tab in the airport menu then click the drop down menu to select extend
Apple's "extend" function is a proprietary setting that was designed to only work with other Apple routers.
It would be extremely unlikely that this setting would work with a BT product, or any other manufacturer's product for that matter.
But, I haven't tested this with a BT product...and I suppose anything is possible.
Still, I would be extremely surprised if this worked.
The AirPort Extreme might "join" the BT network if you try this......but the AirPort does not provide any additional wireless signal coverage when it "joins" a wireless network. In fact, it really does nothing when it "joins" a network except enable the USB port.

Out of contract for phone line and broadband

Hello all!
After receiving a really rather large quarterly bill i thought i would see how much time we had left on the phone line and broadband contracts. Quite astounded to find that BB finished in August last year and phone line in October. I thought we were all in contracts of some sort or another?
In this position then, might i be able to negotiate some sort of deal on a new contract?
Thanks in anticipation,
Kim x
Solved!
Go to Solution.

by rolling I mean month by month but important it is on standard terms and any previous discounts terminate with the contract so better to renegotiate a new cheaper deal asap if staying with BT - should only be 12month contract not 18month like new customers
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Phone line and Internet cut off overnight

Please can this be looked into immediately.
Our phone line and internet have both been cut off at 03:00am this morning,
I obviously cannot phone you guys to sort this so posting on here is my only resort.
The hub is still showing a blue light and the phone says 'check phone line'
But neither are actually working,
I need ASAP with this.

Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you need direct help from BT or have an urgent problem please use this linkContact Us.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
Thanks
You can ring 0800 800 150 to report faults.
Also visit https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Chronic interference on phone line and broadband drifting in and out

hi, could I speak to an advisor please. We have chronic interference on our phone line and our internet keeps drifting in and out, it has been like this since Tuesday. I have done all the necessary checks including unplugging all the equipment and plugging a corded telephone into the test socket and it is still the same with the corded phone plugged into the test socket, so I'm guessing there is a fault on the line. I need sky to do a line check for me.

chellechllb wrote:
hi, could I speak to an advisor please.
Yes. Give Sky a call.
Sky won't respond here, or elsewhere, to your post as this is a customer to customer forum.

Migrating phone line and broadband from BE to BT i...

Hi everyone, i ordered BT infinity 2 online on Friday , order went through with out any issues got the date for engineer visit on 14th of JUNE but since that my order is pending and i don't know the reason why and my account hasn't been created as well.
My phone line and broadband currently both with BE unlimited and somebody from BT told me that if i am migrating phone line from another provider then i can't order BT infinity 2 straight away, first i have to transfer my phone line over to BT and then i can order BT infinity 2. Can any body tell me if this is true.
I had excellent experience with BE unlimited for last 5 years and hoping that it carries on with BT as well but things so far not looking promising because i can't get straight answer from BT reps.
Any help in this matter will be much appreciated in advance.

OK i have update regarding my order, i spoke to BT rep today and she told me the reason my order is till pending because first i have to transfer my phone line over to BT then i can order BT infinity 2. The date they give me for my phone line to switch over to BT is 15th of June and once that completed then some one from BT infinity 2 Team will contact me and arrange a date for BT engineer.
So any one thinking about moving to BT infinity 2 in near future and currently they have their phone line and broadband both with different company then they should move their phone line to BT straight away and once phone line is moved over to BT then they can order BT infinity 2 with out any problems.
I hope this will help lot of other people who are in similar situation.

No phone line and often intermittent broadband!

My home phoneline seems to have issues every time the wind blows or we had a spot of rain..I have had persistent problems with both the phone-line and broadband for the past year (having been assured that if we changed to bt infinity that this would help as it was fibre-optic, we changed to BT Infinity at the end of July, but to no avail, we are still having the same problems and percievably worse than before!)
This evening the phone line has progressed from persistently crackling to not working at all, neither recieving calls nor able to make them. I am unable to do an online line check, as we reported a line fault last week over the phone ( a fault was recorded and seemingly resolved to some degree- though the weather was fair at the time) the previous case is still open so i cannot report this further fault. however the broadband ( for once) appears to be working fine.
I am at a bit of a loss as to what to do, every time we call BT we get threatened with a £99 engineer call out and told to call a local electrician (who incidentally won't touch bt wiring as we found when we asked our landlord!) am fairly certain that the fault is external due to the effect that the weather has on the connection we get (either the phone line or the internet cuts).
Has anyone got any ideas suggestions or help?
Thanks!

thanks for the advice, i was just wondering if the test socket can still be an accurrate test if the broadband wire is still plugged in on the face plate, as it appears that if you take the front of the box off there is another bit that might be able to come off too that would disconnect the internet- does this matter? also when i spoke to bt they said that if any fault was found within the bounds of my property that i could be charged- but if the fault is in the wiring connecting the house to the pylon there is no way i could have touched it so how can that be my responsibility?
can you shed any light on this?
thanks!

Different billing periods between phone line and b...

hi, can anyone tell me why my billing periods with my phone line and broadband are different ie i took out the phone and broadband package on the same day .the end of my usage date for my phone line and calls was yesterday 19th dec but my broadband usage does not finish until the 31 dec .

broadband usage is calendar monthly - check the usage monitor at BT.com
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Very noisy phone line and always engaged

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