Very Slow BB and Wireless Signal Dropping

Hi, I have a HomeHub 2 which has worked reasonably well over the years. Recently my BB speed seems pretty slow and the wireless signal keeps dropping every 5 seconds or so.
We have several laptops in the house (not all online at once) and this problem affects them all. I have installed inSSIDer and it shows 6 other hubs in the vicinity. I have tried changing the Wireless channel, changing from b/g/n to just b/g, reducing the roaming aggresiveness settings but nothing seems to be working. My hub settings are below
Line state
Connected
Connection time
5 days, 00:27:21
Downstream
3,776 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
5.0 dB / 17.0 dB
Line attenuation (Down/Up)
54.4 dB / 31.0 dB
Output power (Down/Up)
5.8 dBm / 1.4 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
30808 / 1223
CRC Errors (Down/Up)
1376 / 32
HEC Errors (Down/Up)
5162 / 37
Error Seconds (Local/Remote)
574 / 36
inSSIDer shows my SSID as -46 (goes as low as -20 when im next to the hub).
Can anyone make any suggestions as to how i can sort this problem as it's driving me nuts.
Thanks in advance.

Hi the link was produced byanother of thecommunuty members Keith the link has now beennoved to another server as the BT web space in no longer available I will ask him to repost his link to you
You do seem to have a lot of wireless in your area which is making it very difficult to have a completely free channel all you can do is find a channel that has the weakest signals on It and try that hopefully Keith will post the link and maybe some further ideas
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Very slow broadband and connection keeps dropping

Hello, we have been BT customers since August 2013, after previously being Freeola customers for many years. We live in a very rural area, at the end of the exchange so we are never going to get amazingly fast broadband, we are estimated 1MB.
Previously using Speedtest.net at the beginning of the year we were getting 0.9Mbps, then in May our internet dropped and we couldn't get a proper connection or speed. We contacted Freeola who after doing some tests, said that we had a copper line failure and to contact BT. We did this and the copper line failure issue was fixed, an openreach engineer tested the line and we assumed all was fine. But we were still getting very slow speeds and the connection kept dropping. So we decided to switch to BT in August, we have put up with the slow speeds and dropping connection for 3 months hoping in vain that once we got a stable line the speed would increase and we would be back to were we expected to be.
When we are using the internet, we very often get "Your connection has been reset" errors within our browsers.
This has not happened, so I have decided to come on to this forum in the hope that we can solve this issue before my hair gets any greyer. We have a BT Home Hub 4 so we have not got all the stats that previous HH had available.
Also as we are in a rural area our telephone connection is through overhead cables and as said previously we are at the end of the exchange.
Please see below for the information that I have been able to get:
Home hub stats:
17:28:52, 28 Oct. ( 68.040000) DSL noise margin: 12.00 dB upstream, 9.50 dB downstream
17:28:51, 28 Oct. ( 67.970000) DSL line rate: 448 Kbps upstream, 192 Kbps downstream
Internet Connection Configuration
Connection Information
Connection time:
4 days, 22:01:39
Data Transmitted/Received:
221.4 MB / 2.3 GB
Bt Wholesale Broadband test:
Download Speed: 0.02
Upload speed: 0.34
Ping latency: 0.00
Further diagnostics:
Master socket is
I performed the quiet line test which wasn't too bad there was a very slight crackle, but it was with a wireless phone.
Speedtest.net results:
Ping: 463ms
Download:0.13mbps
Upload: 0.28mbps
As said previously before the copper line failure we were regularly getting download speeds of 0.9mbps.
Any help would be greatly appreciated.
Solved!
Go to Solution.

Hi jacoma,
Sorry to hear that your having issues with your BT Retail services.
You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.
To enable the community to help you please see the advice below:
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
1) Are you in the TEST socket? if not can you please connect to the test socket and repeat steps 2, 3 and 4.
All the below performed in TEST Socket:
2) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
If there is any noise on your line such as crackling, distictive noise when the phone is connected to the TEST socket and doing the quiet line test then you need to report a line fault to BT Retail by dailling 151. Once the crackling or disticive noise has gone then your broadband should slowly recover.
3) please post adsl line statistics
4) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
cheers
I'm no expert, so please correct me if I'm wrong

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I am using a Airport Extreme (fourth generation) as a wireless router and a Airport Express 802.11n in "extend wireless network" mode.
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http://imageshack.us/photo/my-images/804/bildschirmfoto20111211u.png/
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Cisco RV 120W VERY slow performance and being unreachable

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Very Slow Broadband and Poor Customer Service

Hi,
Since April we have been having issues with our broadband line dropping the connection and terribly slow speed (around 0.4Mbs). We have had 3 engineer visits changing the master socket, home hub, filter and even work done out in the road. Each one has supposedly 'fixed' the problem, only for it to return to the very slow speeds within a week or so.
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I don't run a business, but I'm pretty sure this is not how to do it...
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welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
is there any exchnage problems listed http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Airport wireless signal dropping

I just bought an airport extreme (n) last week with my brand new iMac, so far i've been loving both...except for when my airport base station decided it was going to stop broadcasting a wireless signal. It's been on and off all day and the first thing I did was disconnect it and my modem, wait 3 minutes, replug the modem in and wait for all the lights to come back on; then turn on the router with success. However it just did it to me again (mooching off neighbor's unsecured wireless right now) and I can't get it to go back up for whatever reason. The wired clients are working fine, the wireless signal is not even being recognized by either of my macs, both using airport configuration software 5.2.1 and I can't even get into the configuration of the damned thing due to there being no wireless signal. Any ideas/suggestions on how I can fix this problem?

Hello nighshrill. Welcome to the Apple Discussions!
It is very possible that you may have some form of Wi-Fi interference in the immediate area that is preventing you from getting a good clean signal.
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Linksys E4200V2 - VERY Slow Performance-WIRED, WIRELESS, INTERNET SPEED

Hi everyone... I just want to start by saying that I am a very unsatisfied customer!
I purchased the Linksys E4200 V2 on 02.06.2012 since this is the latest high end router from Linksys which according to the specs and the reviews this router is supposed to be super mega fast...the box should probably say SUPER MEGA SLOW.
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ISSUES:
WIRED
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WIRELESS
The wireles speed is BAD as well - I am not getting no more than 50MBS with my laptop located just 20 inches from the router.
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AndrewGoldy wrote:
Hi there,
I've got a very similar problem.
I've got the Cisco Linksys E4200 (Firmware Version: 1.0.05 build 7 Aug 23, 2012).
With my previous router, I was able to copy files over the wired network at roughly 11MB/sec (about 100Mbps).
Now, with the new Linksys router plugged in, with the same cables and pcs, etc, I can only get an average copy rate of 4.4MB/sec - under HALF the speed that I was previously getting - and often sustained slow speeds of roughly 1.8MB/sec
Any ideas???
Otherwise I'm returning this router for something else!!!
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Hi,
I have an iBook G4 laptop with an Airport Card installed under the keyboard (I guess it's Express? Not sure). At home, my roomates have a Windoze PC desktop using Verizon DSL connected with a Westell Modem and a Linksys Router for wireless access. This connection seems stable and is always on, as their AIM client is always running and shows no connection disruption. She also has an IBM laptop, which connects wirelessly through a Linksys card, and while I'm not sure whether she has any connection disruption or not, I don't think so or else I probably would have been asked to take a look at it by now Although, it isn't "always on" like the desktop, so I'm not sure.
I am accessing her DSL connection wirelessly, as I've mentioned, through my iBook. When I am browsing the Web however, I sometimes try to link to a page just when the connection is resetting, so I receive the "page cannot be displayed because you are not connected to the internet" warning. If I immediately refresh the page, it usually loads right away. Sometimes I have to reload 2-3 times, but it always works without having to tweak any configurations in Network at all.
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I am having a similar problem. I am using a Powerbook G4, with three airport expresses (one per floor on the house). Often, I get a messages saying that I am not connected to the internet and sometimes if I wait it will reconnect and sometimes it doesn't. When it doesn't, I check the settings on the Airport Express (AE). It seems that the password to get me on the network had duplicated itself so it's now 26 characters long instead of 13. I have two other computers on the network, a PC on Windows XP and a new iMac (when I say new, I mean two weeks old, already out of date PowerPC). ANYWAY, they work fine. I am thinking that they other computers are using signal from the two remaining AEs that are working closest to the base/internet connection.
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Basically, i got a desktop computer connected to the modem n router with a laptop and ps3 receiving the signal. Internet works fine on all 3 seperately but the problem only occurs when the desktop computer is on the internet. When its on, the internet on the laptop works but is very slow and receives constant 'the connection has been reset' errors in the browser and also has trouble signing in to msn. With the ps3, the internet doesn't work at all with the desktop on the internet. Anyone know wuts wrong??

Upgrading the router's firmware might help you...Download the Firmware from here , Follow these steps to upgrade the firmware on the device: -
Open an Internet Explorer browser page.In the address bar type - 192.168.1.1
Leave the username blank & in password use admin in lower case...
Click on the 'Administration' tab- Then click on the 'Firmware Upgrade' sub tab- Here click on 'Browse' and browse the .bin firmware file and click on "Upgrade"...
Wait for few seconds until it shows that "Upgrade is successful" After the firmware upgrade, click on "Reboot" and you will be returned back to the same page OR it will say "Page cannot be displayed".
Press and hold the reset button for 30 seconds...Release the reset button...Unplug the power cable from your router, wait for 30 seconds and re-connect the power cable...Now re-configure your router and check if your problem is resolved...

A very strange wired and wireless network issue

Hello,
I have never had any issue at all with my macbook (2008) until this week, I use it both for work and personal use.
Most of time, I'm used to be on customer site, so I use wired and wireless connections depending of the situation....
I have never had any issue at all with wifi neither ethernet connections during three years, until this week... and I can say this is the most strange thing I have ever seen....
Using wired or wireless connection, always the speed of network was really good, at home, many customers, etc never had any problem...
But this week I'm currently out of home, and the hotel where I'm staying I'm having very poor network rate....
Using wireless connection, the download speed is no more than 10kb.... and using ethernet I get less speed... but during the day I'm on customer site, using the ethernet connection and download speed is really good, more than 500k-800k....
I have already tried in the hotel few wifi connections (there are three) and differents wired connections (in diferent rooms) and the download speed is always the same, no more than 10kb...
During this afternoon, I could go into hotel's lab and could connect directly to the router using cable, same speed no more than 10kb....
The most strange thing is on their computers the download speed using wired connection is around 6Mb....
how is possible I'm getting no more than 10kb of download speed when the pc's at hotel using same wired connection gets 6Mb?
I have already deleted current network connections, execute onyx to clear everything, perform dhcp connection, tried manual ip etc, and always the results are the same...
I know there is no problem with the macbook, because it works pretty good at every location I've been... but until this week...
Sincerely I'm getting a little crazy here, I'll appreciate any help!!!
thanks in advance

I've seen something like this on my T400 when it was running Vista. Now that I use Win 7 it's been OK. I rather doubt that your issue is the same but I'm tossing it out here just on the off chance.
Im my case, I had to downgrade my Intel 5300 card to a 5100 (as suggested by a Lenovo 2nd-tier tech) to get things working.
My symptoms were a little different. Wifi was fine until I went back to a wired network. After that, trying to use the same wifi AP as before would end up associated, but no internet access. DHCP wasn't working. The GUI "find" app didn't work as expected either. Some APs showed up, and some didn't.
If I configured for automatic connection to my home AP it would try and fail. Just rebooting at that point would again attempt an automatic connection that would succeed.
What I have noticed now that I run Win 7 is that Access Connections is completely useless. Often the "finder" doesn't show an AP 3 feet away. I didn't notice that this happened after a switch from wired, but maybe.
Are you using Access Connections? If so, you might try uninstalling it.
Sorry I can't be of real help,
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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