Very slow BB last few weeks

It was working fine till a few weeks ago, now it's barely crawling at any time of the day. It's not the multiple user issue, my PC is very fast (QUAD INTEL + 6G RAM), I use ethernet and wireless but both are just as slow, I use the best anti-virus/trojan soft. Like I said, it worked fine till a few weeks ago with around 7MB top speed. I have the unlimited option. What could be wrong and what can I do to fix it ? Thanks!

Enter 192.168.1.254 into the browser URL field at the top - or http://bthomehub.home/
Hit Return key
click Advanced
click Continue to advanced....
enter "admin" and your password
click Status
click ADSL line
click Details
Re speedtest try http://www.speedtester.bt.com/ just requires your tel. no.
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Similar Messages

IPad Air very slow for last 6 weeks. Installing latest did not help. Screen just sits and buffers. If I reboot, sometimes it's better, sometimes it's not..????

MMy iPad Air has been VERY slow,for 6-8 weeks. Update to iOS 8.1 did not help. Screen just sits and buffers. Rebooting sometimes helps, sometimes not.what's wrong???

Hi go to ICloud & backup. Go to Seetings Restore to Factory Settings This will get rid of any bugs and make ipad like new. Just use Same Apple ID & password then you will get all your Apps & Data Back. Cheers Brian

Safari has become very slow the last few days, only on a few programs - google, youtube, wikipedia. Also mail is slow to send and receive.

Safari and mail have become slow only the last few days. Mail is slow to send and receive, but e-mails do come through. Safari is very slow to load on only a few web sites - google, wikipedia, youtube. But fine on others.
OS X 10.6.2
Safari 4.0.3
Mail 4.2

Hi Andy...
safari, Mac OS X (10.6.3)
10.6.2 / 4.0.3...
Whether you are running Mac OS X 10.6.2 or 10.6.3 your system software is completely outdated.
Click your Apple menu icon top left in your screen. From the drop down menu click Software Update.
Your Mac OS X needs to be at v10.6.8 / Safari should be 5.1.7
And make sure there's enough free space on the startup disk to install software updates.
Right or control click the MacintoshHD icon on your Desktop.
Click Get Info. In the Get Info window you will see Capacity and Available. Make sure there's a minimum of 15% free disk space.
edited by: cs

Slow upload last few weeks

I have an issue with my upload speed being extremely slow. I run the speed test, and my download speeds are consistently 50+ Mbps, but my uploads are around 1 Mbps. Ive been on the phone with tech support multiple times and the problem is never resolved, getting fed up with calling and no idea what to do at this point.

Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [261360]
running 10s outbound test (client to server) . . . . . 1.10Mb/s
running 10s inbound test (server to client) . . . . . . 58.04Mb/s
------ Client System Details ------
OS data&colon; Name = Windows 7, Architecture = x86, Version = 6.1
Java data&colon; Vendor = Oracle Corporation, Version = 1.7.0_25
------ Web100 Detailed Analysis ------
Client Receive Window detected at 261340 bytes.
45 Mbps T3/DS3 link found.
Link set to Full Duplex mode
No network congestion discovered.
Good network cable(s) found
Alarm: Duplex mismatch condition found: Host set to Full and Switch set to Half duplexD
Web100 reports the Round trip time = 34.29 msec; the Packet size = 1460 Bytes; and
No packet loss - but packets arrived out-of-order 0.6% of the time
This connection is receiver limited 10.54% of the time.
This connection is sender limited 88.62% of the time.
This connection is network limited 0.83% of the time.
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Packet size is preserved End-to-End
Server IP addresses are preserved End-to-End
Client IP address not found. For IE users, modify the Java parameters
click Tools - Internet Options - Security - Custom Level, scroll down to
Microsoft VM - Java permissions and click Custom, click Java Custom Settings
Edit Permissions - Access to all Network Addresses, click Eanble and save changes

I got a new laptop (Macbook Pro) and my IPhone is synced with my previous laptop. I've recorded dozens of very long (un-emailable) Voice Memos over the last few weeks and need to get them from my IPhone onto my new laptop. How do I do this?

I got a new laptop (Macbook Pro) and my IPhone is synced with my previous laptop (which I no longer have). I've recorded dozens of very long (un-emailable) Voice Memos over the last few weeks and need to get them from my IPhone onto my new laptop.
How do I do this?
(when I click on the Sync option I get the warning: "Are you sure you want to sync music? All existing songs and playlists on the iPhone will be replaced with songs and playlists from your iTunes library." I fear that if I click this I will lose all of my important Voice Memos as well)

Just to add to what ChrisJ4203 said. You can sync them to your new computer using iTunes by selecting to Include Voice Memos on the Music tab of your iTunes sync settings and syncing. However, you still need to re-establish syncing with the new computer without iTunes erasing all the iTunes media from your phone (as the warning mentioned).
If you copy your entire iTunes folder (not just your music) from your old computer to your new one, along with other non-iTunes media you may be syncing with iTunes (such as contacts, calendars and any photos synced to your phone from your old computer) by using migration assistant of following one of these methods: http://support.apple.com/kb/HT4527, then when you sync again with your new computer it will recognize your phone and sync as it did before. You will still have to authorize the new computer for any Apple IDs used to purchase from the iTunes and App stores (in iTunes>Store>Authorize this computer).
After that you can sync your voice memos to your computer as mentioned earlier.
If you want to archive your voice memos before you do anything with iTunes, you can use a 3rd party program such as PhoneView or Touch Copy.

Very poor 3g & 4g coverage for the last few weeks---why??

We have had VZW since cell coverage was available in north idaho, specifically zip 83841. Over the last few weeks, AT TIMES we need to go outdoor to talk, otherwise folks can't hear us. Then all of a sudden, we got a full 4 bars on EVDO & 1RX. 15 minutes later it drops to 0 bars on EVDO and 1 or 2 on 1RX. My VZW Hotspot 5510 only has 3 bars of 4g. For years we have had no problems now it's bad--or even worse than that.
Can someone point to a site or a phone number I can call to find out what is going on and report this major problem???
Thanks, Ron

To check on a service problem contact VZW tech support at 1800-988-0204. Mention the symptoms as you see them for your devices and ask if there are any issues in your area.
To better help you analyze the problem try using signal strength numbers like RSSI and perform a site survey of your area. You can also compare your RSSI numbers with a performance test from http://speedtest.net from your MiFi. The combined RSSI and stats from speedtest should help them evaluate your area and get a technician to check it out.
Site Survey:
http://3gstore.com/page/13_will_an_antenna_help_me.html
Be prepared to perform a SIM card reset or two while troubleshooting with VZW. Most of the time when dealing with performance problems a SIM card reset is the first line of defense. SIM cards are the pieces responsible for communicating with the towers in your area. Since you have two different devices able to reproduce the problem you should be able to move through the troubleshooting steps quickly.

BT Infinity 2 dropped over 25% speed last few week...

Got BT Infinity 2 in Dec 2013 (been with BT since 2000 always had my landline & internet with them). 80 Mb Down 19 mb Up very happy with it as I also got download speeds up to 100Mb. However, in the new year it has gradually gotten very slow especialy in the last 2 weeks or so.
For the last week it has been around 59-61Mb Down & 12-17 Mb up. Massive drop from new. Nothing has changed in my home or on my PC. I connect via wired ethernet to the BT Home Hub 5. I was doing the speed tests every few weeks & always got 74-5 Down & 18-19 Mb Up until the last few weeks. I first noticed this when downoading a game I bought from Steam about 3 weeks ago I just put it down to congestion but then started to notice other things being very slow to download & several websites also slow to browse. In the last 2 weeks I have noticed this a lot.
Today I raised a call with BT support gave them all the info here they just gave me a generic reply saying 50-60% of what they advertise is not enough to investigate further (despite it being sold to me as up to 76Mb as I live within 1.5 miles of my local exchange in West London).
I have tried powering the HH5 down then rebooting it & or hitting the reset button on it but it makes no difference (I only did this twice over 2 weeks as I know all about what happens if you do this too often BT interpret it as a line fault & drop the speed further).
Is there anything else I can do as clearly its getting worse I do not think its just a case of I should accept what I have been told as you can see from the logs its a pretty stabe line. I have pasted some logs below thanks in advance for any advice/help offered.
1. Product name:
BT Home Hub
2. Serial number:
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 05/01/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
2 days, 12:26:17
6. Data rate:
18163 / 63215
7. Maximum data rate:
18225 / 63370
8. Noise margin:
6.1 / 6.6
9. Line attenuation:
0.0 / 15.9
10. Signal attenuation:
0.0 / 16.0
11. Data sent/received:
1.6 GB / 963.2 MB
Time and date Message
14:53:55, 02 Mar.
(1130796.980000) Reset button pressed. BT Home Hub is going to reboot!
16:23:18, 27 Jan.
(1079595.050000) WPS button pressed
05:17:26, 12 Jan.
(450840.230000) WPS button pressed
00:07:23, 07 Jan.
( 246.990000) WPS button pressed
13:01:36, 23 Dec.
( 1166.350000) WPS button pressed
13:01:33, 23 Dec.
( 1163.400000) WPS button pressed
12:55:19, 23 Dec.
( 789.400000) Reset button pressed
12:55:18, 23 Dec.
( 788.550000) Reset button pressed
Recorded events
Time and date Message
09:57:56, 03 Mar.
( 16.560000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
14:54:42, 02 Mar.
( 15.500000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
12:47:09, 17 Feb.
( 16.400000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
05:49:37, 12 Feb.
( 15.490000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
05:34:14, 29 Jan.
( 15.440000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
04:29:53, 15 Jan.
( 15.300000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
01:28:57, 15 Jan.
( 15.490000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
00:18:02, 15 Jan.
( 15.420000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
19:33:21, 06 Jan.
( 15.370000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
03:01:35, 06 Jan.
( 15.900000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)
12:42:22, 23 Dec.
( 11.890000) Booting firmware 4.7.5.1.83.8.173.1.4 (Type A)
00:00:12, 01 Jan.
( 11.860000) Booting firmware 4.7.5.1.83.8.173.1.4 (Type A)
Recorded events
Time and date Message
09:58:13, 03 Mar.
( 33.850000) The system is UP!
14:55:08, 02 Mar.
STP Alert: Port eth0 leaving blocking state.
14:55:00, 02 Mar.
( 33.100000) The system is UP!
14:53:55, 02 Mar.
(1130796.980000) The system is going DOWN for reboot.
12:47:27, 17 Feb.
( 34.540000) The system is UP!
05:50:04, 12 Feb.
STP Alert: Port eth0 leaving blocking state.
05:49:55, 12 Feb.
( 33.380000) The system is UP!
05:48:50, 12 Feb.
(1210463.570000) The system is going DOWN for reboot.
05:48:50, 12 Feb.
(1210463.570000) OpenRG is going for reboot by IPC command
05:48:45, 12 Feb.
(1210458.570000) OpenRG will go down for reboot in 5 seconds
05:34:32, 29 Jan.
( 33.110000) The system is UP!
05:33:29, 29 Jan.
(1213402.130000) The system is going DOWN for reboot.
05:33:29, 29 Jan.
(1213402.130000) OpenRG is going for reboot by IPC command
05:33:24, 29 Jan.
(1213397.130000) OpenRG will go down for reboot in 5 seconds
04:30:10, 15 Jan.
( 32.810000) The system is UP!
04:29:08, 15 Jan.
(10827.150000) The system is going DOWN for reboot.
04:29:08, 15 Jan.
(10827.150000) OpenRG is going for reboot by IPC command
04:29:03, 15 Jan.
(10822.150000) OpenRG will go down for reboot in 5 seconds
01:29:15, 15 Jan.
( 33.410000) The system is UP!
01:28:12, 15 Jan.
( 4226.050000) The system is going DOWN for reboot.
01:28:12, 15 Jan.
( 4226.050000) OpenRG is going for reboot by IPC command
01:28:07, 15 Jan.
( 4221.050000) OpenRG will go down for reboot in 5 seconds
00:18:20, 15 Jan.
( 33.330000) The system is UP!
00:17:15, 15 Jan.
(692024.610000) The system is going DOWN for reboot.
00:17:15, 15 Jan.
(692024.610000) OpenRG is going for reboot by IPC command
00:17:10, 15 Jan.
(692019.610000) OpenRG will go down for reboot in 5 seconds
00:03:51, 07 Jan.
( 34.470000) The system is UP!
19:33:38, 06 Jan.
( 32.670000) The system is UP!
03:01:53, 06 Jan.
( 33.590000) The system is UP!
03:00:49, 06 Jan.
(1174692.790000) The system is going DOWN for reboot.
12:42:40, 23 Dec.
( 30.050000) The system is UP!
00:00:32, 01 Jan.
( 32.420000) The system is UP!
Solved!
Go to Solution.

Just another update I have now asked BT to rest my IP profile. I am convinced there is something wrong with mine:
1: 2 weeks ago the speed started to get worse.
2: 1 week ago I reset the HH5 back to factory defaults.
3: Nothing has changed speed wise in the last week.
My current profile is: 63/18 (it was 80/20 for the first 2 months).
I can download up to 70Mb from Steam or Origin despite my IP profile being locked to 63 Mb right now. For the 1st 2 months I could download @ 95-100Mb.
I think the IP profile is locked as my line has always been stable.
If BT India are not prepared to reset my IP profile I take this to the CEO of BT next that seems to be the only way to sort this out!

For the last few weeks, after I close FF 19.0, I can't reopen it. I've resorted to having to re-install FF each time to get it to open. What to do?

For the last few weeks, every time I shut down Firefox 18 (and most recently 19.0), I cannot re-open the browser again. The application spins as if it's going to open, then stops and sits there. I've had to resort to re-installing the brower each time now, very irritating. It does recall my tabs as they had been, which I want. I used to open as many as 40-50 tabs, but now have made an effort to keep them below 20, thinking that would help it work more optimally. I'm getting weary of re-installing the browser all the time. What should I do? THANKS

By the way, your "More system details" page shows that you have two different versions of the Flash plugin. Sometimes Adobe's updater fails to remove the older version if Firefox is open at the time you run it.
To remove the older one by hand, open this folder and look for files starting with NPSWF32:
C:\Windows\SysWOW64\Macromed\Flash
You only need the latest one.

Everytime i go to watch a video on youtube, weather it be the mobile site, desktop version or the app, it always says 'video unavailable on this device' this only started happening in the last few weeks! Can someone help???

Everytime i go to watch a video on youtube, weather it be the mobile site, desktop version or the app, it always says 'video unavailable on this device' this only started happening in the last few weeks! Can someone help???

Most YouTube content requires the Flash plugin. Sometimes it's necessary to uninstall then reinstall that plugin.
Uninstall the Flash plugin then reinstall new > Troubleshoot Flash Player | Mac OS
Very important to uninstall the currently installed plugin first.
Now launch Safari and try a video.
If you have the ClickToFlash extension installed, that can prevent Flash based video from streaming. It can also be installed as a plugin in /Library/Internet-Plug-Ins.
And check to see if Safari is running in 32 bit mode. Right or control click the Safari icon in your Applications folder then click Get Info. If the box next to: Open in 32 bit mode is selected, deselect, quit then relaunch Safari.
You may also need to delete the cache associated with Safari .
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type or copy/paste: ~/Library/Caches/com.apple.Safari
Click Go the move the Cache.db file from the com.apple.Safari folder to the Trash.
Quit and relaunch Safari. Try a video.

Only firefox is taking forever to open for the last few weeks

for the last few weeks, whenever i try to open firefox, it takes at least a minute to open. the process opens within a few seconds of clicking the icon, but not the window. i've watched the process (in the processes tab in task manager), and the memory usage builds very slowly. right now, firefox is open, and the memory usage is up to 115,000k. all other programs, including ie8, still open quickly, but not firefox. i have done numerous virus scans (avg, malware, spybot, hijackthis, and combofix), and they've all turned up clean. i just updated firefox from 3.6.6(?) to 3.6.9, and it didn't fix the problem.

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).<br />
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
Create a new profile as a test to check if your current profile is causing the problems<br />
See [[Basic Troubleshooting#Make_a_new_profile|Basic Troubleshooting: Make a new profile]]
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"
If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)
See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

HT4108 iPad3/AV adapter used to display fullscreen, but not the last few weeks, anyone else encounter this issue?

I have an iPad3 and the Apple AV adapter. It was working fine with DS file and other apps that play movies, and used to display the movies full screen to my HDMI TV. But in the last few weeks, this changed. Any one else seen this happen?

http://discussions.apple.com/thread.jspa?threadID=2474499&tstart=0

The events of the last month have suddenly disappeared. I have opened these successfully several times during the last few weeks, but on opening them yesterday they weren't there any longer. No idea how this could have happened! Possible to retrieve ???v

The events of the last month, with the photographs have suddenly disappeared from the iPhoto Library. I have opened these successfully several times during the last few weeks, but on opening them yesterday they weren't there any longer. No idea how this could have happened! Is it possible to retrieve ???

Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

I have an IBook PPC G4 with version 10.4.11. I am using Safari version 4.1.3. I haven't had any problems until the last few weeks. Safari unexpectedly quits on me at least 4 or 5 times a day. Does anyone know of a solution to my problem?

I have an IBook PPC G4 with version 10.4.11. I am using Safari version 4.1.3. I haven't had any problems until the last few weeks. Safari unexpectedly quits on me at least 4 or 5 times a day. Does anyone know of a solution to my problem?

I've never used this site before and had a hard time figuring out how to reply to you.
Mac OS X Version 10.4.11 (Build 8S165)
2014-05-17 07:21:32 -0400
on write, error=-1
on write, error=-1
2014-05-17 07:21:37.627 SystemUIServer[83] lang is:en
May 17 07:21:40 Joe-Kannars-iBook ntpd[176]: bind() fd 12, family 30, port 123, addr 2601:7:5980:69e:211:24ff:fec3:b72a, in6_is_addr_multicast=0 flags=0 fails: Can't assign requested address
Workaround Bonjour: Unknown error: 0
May 17 08:39:30 Joe-Kannars-iBook mDNSResponder: ERROR: getOptRdata - unknown opt 4
May 17 08:39:31 Joe-Kannars-iBook mDNSResponder: ERROR: getOptRdata - unknown opt 4
May 17 08:40:23 Joe-Kannars-iBook mDNSResponder: ERROR: getOptRdata - unknown opt 4
May 17 08:40:24 Joe-Kannars-iBook mDNSResponder: ERROR: getOptRdata - unknown opt 4
May 17 08:40:26 Joe-Kannars-iBook mDNSResponder: ERROR: getOptRdata - unknown opt 4
May 17 08:40:30 Joe-Kannars-iBook mDNSResponder: ERROR: getOptRdata - unknown opt 4
May 17 08:40:38 Joe-Kannars-iBook mDNSResponder: ERROR: getOptRdata - unknown opt 4
May 17 08:40:54 Joe-Kannars-iBook mDNSResponder: ERROR: getOptRdata - unknown opt 4
May 17 08:48:06 Joe-Kannars-iBook crashdump[234]: Safari crashed
May 17 08:48:12 Joe-Kannars-iBook crashdump[234]: crash report written to: /Users/admin/Library/Logs/CrashReporter/Safari.crash.log
May 17 10:38:57 Joe-Kannars-iBook crashdump[249]: Safari crashed
May 17 10:38:58 Joe-Kannars-iBook crashdump[249]: crash report written to: /Users/admin/Library/Logs/CrashReporter/Safari.crash.log
May 17 12:21:07 Joe-Kannars-iBook crashdump[265]: Safari crashed
May 17 12:21:14 Joe-Kannars-iBook crashdump[265]: crash report written to: /Users/admin/Library/Logs/CrashReporter/Safari.crash.log
May 17 12:22:56 Joe-Kannars-iBook /usr/sbin/ocspd: starting
May 17 15:43:04 Joe-Kannars-iBook crashdump[293]: Safari crashed
May 17 15:43:09 Joe-Kannars-iBook crashdump[293]: crash report written to: /Users/admin/Library/Logs/CrashReporter/Safari.crash.log

Speed very slow for last 3 days or so.....121kbps ...

M speed is usually 1.5mb been down to about 300 the last few days and dipped now at 121 and just a measly 97 this morning....
done all the usual checks, and i noticed on a local internet forum last night that other is my area are suffering the same too with no explanation from BT
(my daling code is 01595)
phoned BT...he said there were no faults it must be my end, repeated all the checks including the microfilter, he then said there WAS a problem with outtage and it would be 8 days before my speed was returned to normal....when i questioned this he explained it was cos of a powercut somewhere in the UK for 4 hours?????eh?
he then went on to quiz me if i had selected 1 when i phoned to leave feedback, when i said i had he seemed quite aggitated, quized me more about selecting to leave feedback and told me this effected his performance.
he then told me not to phone BT again for the next 10 days as this would confuse people and it would be an extra week on top of the 8 days i would have to wait for my normal broadband speed.
i am obviously totally disatisfied...i just want to know why my speed is slow and when it will return to normal
anyone help.???
my dailing code is not on any of the service status pages

is this what you mean
DSL Connection
Link Information
Uptime:
0 days, 4:10:58
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 448
Data Transferred (Sent/Received) [MB/MB]:
5.39 / 39.37
Output Power (Up/Down) [dBm]:
12.0 / 14.5
Line Attenuation (Up/Down) [dB]:
31.5 / 63.0
SN Margin (Up/Down) [dB]:
12.0 / 16.5
Vendor ID (Local/Remote):
TMMB / P
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
70 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
450 / 0
FEC Errors (Up/Down):
0 / 421,367
CRC Errors (Up/Down):
0 / 11,336
HEC Errors (Up/Down):
0 / 6,718
Line Profile:
Interleaved
i phoned BT again, spent 2 hours on the phone!!! we went through the usual checks etc, this time they
tested the line properly and confirmed they could see i had very slow speed, but couldn't tell me why?
they said they would reset the line and i should see an improvement in 24 to 48 hours and it should return to usual in 8 day?? i still dont understand.....
and its still as slow as 112kbps..as me and partner both rely on internet for our work and training its just painful waiting for this to be solved!!
i just want a clear explantion what is happening/why its happening and when will it be fixed?

ITunes not opening for last few weeks (Windows 2000)

I haven't been able to get my iTunes to work in a few weeks. I try to open it, I usually get no error messages at all (once in a while I get one that just says that itunes.exe encountered errors and needed to close), I do get the hourglass for a split second, and then nothing happens. I've also had Task Manager open to see what happens when I try to open it. iTunes.exe does appear for a split second.
First, I'm running Win2k, iTunes version 4.7 (yes, I know it's archaic - I've had it since it was current and never had problems). I have a dial-up connection (unfortunately). I do have Norton Antivirus, but it's the 2003 edition (obviously updated, so I don't know if that makes a difference). I don't have Norton Internet Security. I've been using this antivirus program for about 9 months with no problems for over 8 of those months. I don't know that the antivirus program is a problem in this case. As well, I can't think of what I could have installed or changed on my computer to prevent iTunes from operating all of a sudden. Also, I do have a firewall (McAfee), but I've had that for years and it has never interfered with any of my installed programs.
I did download the newest version of iTunes yesterday, but it won't install (something about a missing or corrupt DLL - it doesn't name which one). I'm not too bothered by that. I'd rather have my old iTunes working. Anyway, I think the problem must be something other than needing the newest version.
I've seen a lot of instructions (many from 2005 that seem similar to what I'm experiencing) like opting to 'view all hidden files' and then delete a file from the sc info folder (http://discussions.apple.com/message.jspa?messageID=823094#823094). I've read through the entire board and searched, scanned, and otherwise followed many of the instructions. Nothing has worked so far. I stress that I've been using iTunes for a few years now (always the same version), and I've never had any problems.
I'm not totally sure that I don't have some kind of extra-tricky malware that my three spyware programs aren't detecting.
Any help, hints, or insights would be greatly appreciated! Thank you!

So you have reinstalled Quicktime and it now works OK?
Which version was that?
A working quicktime means that we now know that any problems you have with iTunes are not because Quicktime doesn't work.
Silent launch failures of iTunes with a working QT, i.e. one with out error messages have their own set of causes, although your version of iTunes is a bit before my time. One of the key points with them is whether iTunes persists in the task manager or not after it fails.
With more recent versions of iTunes, silent failures with a non persisting iTunes tend to be due to digital signing issues once spyware is excluded. However I do not know if digital signing affects the early versions of iTunes or Windows 2000. My impression is that it is an issue that appeard recently.
The issue is discussed for Windows XP in this article:
http://docs.info.apple.com/article.html?artnum=302856
Under: Fix digital signing of Windows drivers
Also: http://support.microsoft.com/kb/813442
I wonder if it worth trying to install a more recent version of iTunes say, iTunes 6.0.5, that was the last version of iTunes 6 and seemed to work pretty well. If you want to give it a go, you can get it from Apple here:
http://www.apple.com/support/downloads/itunes605forwindows.html
Or Old Apps.com
http://www.oldapps.com/itunes.htm
If you are going to do that I would do a complete removal of iTunes first, there are instructions in the next link, but just follow the section for remove iTunes.
http://docs.info.apple.com/article.html?artnum=93698
I am not sure if any of this will help you, it is a shame bnoir isn't around as he is the expert on this kind of thing and was around in the iTunes 4 days.

Very slow BB last few weeks

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